Technical Team Leader at FNB South Africa

Job Description

• To lead a technical team in delivering high-quality IT solutions aligned with FNB’s strategic objectives. The TTL is responsible for managing team performance, ensuring operational excellence, driving innovation, and maintaining strong stakeholder relationships.

Key Responsibilities:

Customer Perspective

• Build and maintain effective relationships with stakeholders for expectation management and integration.
• Deliver exceptional IT service by proposing innovations and ensuring appropriate solutions are developed.
• Participate in cross-functional collaboration and forums to support teamwork.

Financial Perspective

• Drive cost-effectiveness by identifying and implementing operational efficiencies.
• Track and report on initiatives that contribute to cost savings for FNB and CBP.

People Perspective

• Manage team performance, skills development, employment equity, and culture.
• Facilitate knowledge sharing and innovation through collaborative sessions.
• Support personal development through training plans and PDPs.
• Encourage cross-skilling and team engagement through regular touchpoints.

Process Perspective

• Translate business IT requirements into implementable solutions and ensure operational continuity.
• Lead incident resolution, technical debt management, and capacity planning.
• Drive adherence to IT strategy, governance, and compliance (e.g., SDLC, COBIT, ITIL).
• Oversee technical support escalations and ensure SLA compliance.
• Ensure thorough unit and integration testing for all development tasks.
• Manage project execution, including iteration planning, documentation, vendor alignment, and change management.
• Conduct performance assessments and work breakdown structures for programmers and analysts.
• Continuously improve systems, processes, and services for greater efficiency.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Certifications in Agile, ITIL, or relevant technical domains are advantageous.

End Date: October 24, 2025