Latest Jobs at Mr Price Group

Job Description

• Mr Price has a fantastic opportunity for a Social Media Coordinator. If you are organised, work quickly and thoroughly, have a passion for social media and are a team player, this role may be for you! Working with a dynamic team in a fast paced and exciting environment, you will be responsible for:

Responsibilities

• Building campaigns for organic social across market
• Work with the Brand Head to plan & brief in relevant social content
• Monitoring and optimizing all Social Media campaigns
• Create reactive social content of product and social trends to engage target audiences.
• Monitor fan engagement content across social platforms
• Compiling reports for Social across market
• Seek opportunities to develop knowledge and skill in optimizing social media engagement.
• Working closely with customer care to resolve queries
• Manage all social competitions – track number of entries, communicate with winners and ensure prizes are sent timeously.
• Community management

Qualifications

• Degree or Diploma in Marketing or Brand
• 2 – 3 years’ experience in a social media role
• Copywriting experience is preferred
• Ability to analyze reports and data
• Excellent communication skills and attention to detail
• Working knowledge of all social media platforms & a passion for it
• Proactive and ability to work collaboratively 
   

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Job Description

• Are you the first person to spot the bottlenecks in a creative process? Do you love seeing a workflow streamlined? Are you someone who excels in a dynamic, fast-paced team where meticulous attention to detail is a must? Yuppiechef is seeking a talented Creative Lead to manage our Creative team. 
• In this role, you’ll be responsible for managing our internal Creative team (Design, Copy & Photography), making sure they have the briefs and context they need, and the right project prioritisation, to consistently deliver impactful creative assets on time. You’ll also oversee the efficiency of our daily new product listings process – a critical part of our revenue growth, and only possible with close daily collaboration between our Buying, Planning, Photography and Copy teams. 

Responsibilities

• Co-ordinate between the Marketing project managers and the Creative team to ensure they’re aligned on campaign timings, expectations and prioritisation
• Represent business strategy to the Creative team, to help the Photography, Design and Copy leads best manage deliverables within their sub-teams, in allocating the right time and skill sets to the right work
• Lead a productive and cohesive Creative team, encouraging a culture of proactive projects that improve customer journeys on our website, beyond briefed work
• Oversee the efficient daily turnaround of high-volume new product listings, by co-ordinating Creative and Buying workflows
• Identify knowledge gaps where interventions like additional training could improve product listing processes within the team and between teams
• Build confidence in using Airtable to solve process problems, making sure the platform is being best-utilised to meet the team’s needs

Qualifications
Required:

• 8+ years' relevant marketing and creative experience
• Experience working in retail (in a marketing/creative role)
• 3+ years in project management (including traffic management), in a creative agency environment 
• 3+ years’ track record of positive and impactful team management 
• Confidence managing workflows with software like Airtable, monday.com, Asana or Trello 

Advantageous:

• Undergraduate degree in commerce/marketing/journalism/photography/design or related field
• Experience working for another e-commerce retailer in a related role 
• Experience working in a role overseeing creative traffic or project management 
• Understanding retail, marketing processes, the merchant processes and E-commerce business

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Job Description

• The Head of People Change and Communication leads the integration of change management, communication, and strategic people initiatives across the Group. The role ensures People and business change initiatives are aligned, prioritised, and delivered in a coordinated, people-centric way that drives understanding, engagement, adoption, and sustainable outcomes. The role also leads strategic People enablement, governance forums, and community and culture initiatives that strengthen organisational capability and connection.

Responsibilities

• Develop and maintain an enterprise-wide view of People and business change initiatives, ensuring alignment, prioritisation, and effective sequencing.
• Lead the design and implementation of change management frameworks, tools, and strategies to support successful adoption of key initiatives.
• Build change capability across HR teams and leaders, while providing oversight on major transformation programmes.
• Develop and oversee the People communication strategy, ensuring consistent messaging and effective stakeholder engagement.
• Partner with Internal Communications to deliver communication approaches that support engagement and behavioural change.
• Lead the People Change & Communications team, driving accountability, capability, and delivery excellence.
• Coordinate key governance forums, including People Exco, People Board, and Executive engagement sessions.
• Facilitate the development of strategic board and executive materials, ensuring clear insights and alignment to business priorities.
• Manage the Group People calendar and oversee key People community, culture, and engagement events, including conferences, awards, and leadership forums.

Qualifications

• Bachelor’s degree in human resources, Organisational Psychology, Business, Communications, Change Management, or a related field.
• Relevant postgraduate qualification will be advantageous.

Experience

• 8 - 10 years' experience in Change Management, Human Resources, Organisational Development, Communications, or a related field.
• Proven experience leading organisation-wide change and transformation initiatives.
• Experience developing communication, engagement, and stakeholder management strategies.
• Experience working with senior leaders and executives.
• Demonstrated people leadership and team management experience.

Knowledge, Skills & Competencies

• Strong change management and organisational development expertise.
• Excellent communication, influencing, and stakeholder management skills.
• Strategic thinking and problem-solving ability.
• Strong facilitation, presentation, and executive storytelling skills.
• Project and programme management capability.
• Ability to drive engagement, collaboration, and organisational effectiveness in a fast-paced environment.

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Job Description
We are looking for someone who:

• is passionate about ensuring a customer’s experience is consistently satisfying
• understands that excellent customer support is an advantage in a highly competitive market
• can collaborate across multiple teams
• is persuasive without being pushy. Our customers are well-informed and come to us for expert advice
• can act as a guide, allowing the customer to be particular and discerning in their choices while offering advice and direction for their needs
• promotes loyalty by encouraging customers to return
• is consistent and assertive across all interactions putting customers at ease
• has the ability to adapt to customer expectations by reading their cues and framing assistance in the right way for them
• remains calm under pressure
• is proactive in finding solutions for customer queries and team processes
• is adaptable and embraces change as continuous improvement and agility in our offering
• is feedback-oriented and proactive in driving growth
• can effectively self-manage their time and priorities
• is process-oriented and understands that accurate process results in happy customers
• is upbeat and brings a positive energy to the team
• has a good general knowledge of cooking, food, kitchen equipment and entertaining

Responsibilities

• Managing customer expectations, requests, queries and concerns across a variety of communication channels (social media, email, live chat and calls)
• Working in a collaborative manner across various teams within the business
• Ensuring customer orders are fulfilled as quickly as possible
• Follow system and operational processes
• Report on daily concerns and trends
• Collaborating with our Store teams daily to support a strong Omnichannel offering

Qualifications

• Confidence in a customer facing role
• Experience with multiple communication methods and excellent communication skills
• Excellent multi-tasking skills
• Strong IT skills and a high level of comfort working on various software packages
• Exceptional listening, analysis, written and verbal skills
• 2+ years experience in a customer-facing environment
• Grade 12/Matric

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Responsibilities
Who you are 

• You have experience in driving exceptional customer experience in a retail space, are self-motivated, driven, obsessed with the details and love to cook and entertain. 
• You have a strong sense of responsibility for proactively driving sales, motivating your team and ensuring that the store fully represents our retail brand in every way possible.
• You care about how people feel when they connect with a brand and want to make every interaction world-class.

 What your role would be 

• Meeting and exceeding sales goals by training, motivating, mentoring and providing feedback to the store team 
• Build extensive product knowledge of key products and product categories available in-store and coach the team in this knowledge 
• Ensuring high levels of customer satisfaction through excellent service and a deep understanding of our customer experience 
• Day-to-day store management and operations including managing and recruiting staff, merchandising, stock management, display management, event coordination. 
• Ensure that the look and feel of the store promotes a positive customer experience and is in keeping with our brand. 
• Oversee all store related processes and continually look at ways to improve them. ● Regular connections with the retail leadership team ensuring key projects and goals are being achieved.

Who you’ll be working with

•  You will lead your in-store team from Junior Sales Assistants to more experienced professional retailers and will connect daily with our teams in Headquarters to keep everything in check. Collectively, we will be working to build our presence in the area. Our retail leadership team is instrumental in ensuring that our desired customer experience and retail experience is met in every store. You will connect regularly with them.

Qualifications

• Minimum of 5 years in a store management role with at least 2 years in a premium brand. 
• Knowledge of various POS and stock management systems. You must feel comfortable working with different systems and technology 
• Experience in people management. 
• Experience in a customer-centric brand 
• Strong business orientation

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Job Description

• We’re looking for a strong, vibrant and self- disciplined Store Manager to lead and manage the daily operations of a store to ensure that the overall objectives, store targets and customer service standards are met and exceeded.

Responsibilities
Stock Management:

• Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
• Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
• Oversee the overall maintenance of the stockroom to meet housekeeping standards.
• Authorize write offs, breakages, recalls and returns.

Sales Growth & Profitability:

• Analyze sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
• Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
• Identify and propose new opportunities to increase sales and brand awareness. This may include in-store marketing, competitor shopping, partnering/participating in local events and driving new accounts/memberships per targets (if applicable).

Risk Management:

• Conduct compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS reports, health & safety standards, weekly hanger counts, security etc.) to ensure and enforce overall compliance to policies and procedures.

Customer Experience Management:

• Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.

Leadership & Development:

• Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
• Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
• Recruit, administer & manage performance in accordance with company policies and procedures.                                

Qualifications

• Grade: 12 (NQF Level 4) or equivalent
• 3 Years’ experience in a store managerial position.
• Sales & service management.
• Computer literacy.
• Communication skills.
• Retail trade.
• Brand, customer & product understanding.                                              

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Job Description

• The Customer Support Representative will be responsible for ensuring that customer’s queries and correspondence are resolved through all our channels of communication. The key focus of this role will be to give our customers the best shopping experience ever.

Responsibilities

• Effectively respond to all requests and queries from customers 
• Ensure mrpmoney standards are adhered to when dealing with customer calls and correspondence 
• Ensure quality, friendly, consistent interaction when dealing with customers.
• Respond to and action all customer communication received through the various channels; web, email, fax and post within the allotted SLA’s.
• Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.
• Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures.  

What's in it for you? 

• Achieve your targets and enjoy amazing commission and incentives  
• We offer extensive learning and development opportunities to help you advance your career 
• Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys 
• After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares.  
• Vibrant work environment - join a dynamic and energetic team where every day is a new adventure
• Health and wellness programs: stay healthy and happy with our comprehensive wellness programs and benefits 
• Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs       

Qualifications

• Grade 12 
• 2-3 years customer care experience within a call centre environment 
• Knowledge of the National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI), ICASA regulations.
• Knowledge of online purchase
• Excellent communication skills in English (Written & verbal).

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Job Description

• A Store Manager will lead a team of passionate associates in maximizing store sales/turnover, ensuring the stock loss benchmark is maintained and managing the administration of the store.

Responsibilities

• Promote sales. 
• Manage stock, and control expenses to meet business targets. 
• Achieve and/or exceed the required targets that are set out for the store. 
• Use store resources effectively to maintain the productivity of the store. 
• Encompass a thorough knowledge of stock and management of policies and procedures. 
• Act as the custodian of all company policies and procedures to ensure standards are met. 
• Assume accountability for the management and the training of all staff. 
• Maintaining the company culture by treating staff in a respectful and professional manner. 
• Ensure all interaction with customers results in an above-average customer service level. 
• Monitor the cleanliness and hygiene store and staff accordingly to ensure that it adheres to the relevant laws and company standards. 

Qualifications

• Matric / Grade 12, Mathematics an advantage 
• 2 years’ experience in a Retail Store Management or Assistant Store Manager role preferably in a similar retail  environment. 
• Excellent business English, both verbal and written  

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Job Description

• A Store Manager will lead a team of passionate associates in maximizing store sales/turnover, ensuring the stock loss benchmark is maintained and managing the administration of the store.

Responsibilities

• Promote sales. 
• Manage stock, and control expenses to meet business targets. 
• Achieve and/or exceed the required targets that are set out for the store. 
• Use store resources effectively to maintain the productivity of the store. 
• Encompass a thorough knowledge of stock and management of policies and procedures. 
• Act as the custodian of all company policies and procedures to ensure standards are met. 
• Assume accountability for the management and the training of all staff. 
• Maintaining the company culture by treating staff in a respectful and professional manner. 
• Ensure all interaction with customers results in an above-average customer service level. 
• Monitor the cleanliness and hygiene store and staff accordingly to ensure that it adheres to the relevant laws and company standards. 

Qualifications

• Matric / Grade 12, Mathematics an advantage 
• 2 years’ experience in a Retail Store Management or Assistant Store Manager role preferably in a similar retail  environment. 
• Excellent business English, both verbal and written  

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Job Description

• Support the store manager in managing the daily operations of a store to ensure that the overall objectives, store targets and customer service standards are met and exceeded. 

Responsibilities
Stock Management:

• Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
• Monitor and manage stock levels through defined processes to mitigate risks (stock loss) and ensure adequate stock on hand.
• Oversee the overall maintenance of the stockroom to meet housekeeping standards.
• Authorise write offs, breakages, recalls and returns.                               

Sales Growth & Profitability:

• Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
• Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
• Identify and propose new opportunities to increase sales and brand awareness.                       

Risk Management:

• Conduct compliance checks through defined processes to ensure and enforce overall compliance to policies and procedures.               

Customer Experience Management:

• Ensure and maintain the implementation of customer experience processes to meet customer service standards.                               

Leadership & Development:

• Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
• Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
• Recruit, administer & manage performance in accordance with company policies and procedures.                                                                                                                

Qualifications

• Grade: 12.
• 2 to 3 Years' Experience in a Supervisory/Assistant Store Management capacity.
• Understanding of Sales & Service Management.
• Budgeting Skills.
• Proficiency in MS Office.
• Effective Communication Skills
• Understanding of Retail Trade.
• Understanding of Brand, Customer & Product.