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Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
Job Purpose
To translate macro design into detailed micro designs which will realise the business solution in their relevant areas of focus. Translate and communicate the required changes to the programmer community. Develop critical component parts. This job forms part of the Cash and Liquidity Full Stack Team in the Movements of Value Tribe responsible for the overall health and function of the systems under their control. This involves all business and usual (BAU) tasks, innovation work and overall involvement in any other work that helps in advancing the squads goals
Job Responsibilities
Analyse, advise and where necessary create technical design relevant to their domain and/or advise across product area.
Provide advice across business units on technological integration opportunities.•Implement learning's from post-mortem meetings.
Deliver work products according to the agreed time lines and within agreed budget.
Liaise with impacted teams through meetings.
Consult with other domain players.
Escalate non-compliance to relevant stakeholders.
Provide consulting on specific technologies to Architecture.
Establish and maintain relationships with peers in other domains.
Recommend and publish technical solutions.
Interpret the business requirements in order to create technical specifications within own product area with an in-depth understanding of impacts across other Product areas (within project environment).
Ensure technological integration across applications.
Delivered systems, products and/or projects which contributed to improved client service.
See to successful signoff of the test pack on the applicable platforms.
Review required document(s).
Analyse level of impact and risk on project and stakeholders .
Deliver impact analysis artefact including effort estimation and time lines.
Assign level of impact and risk.
Review analysis of less complex projects.
Consider industry trends in technical design areas.
Deliver optimal solutions within the capability of the technology across multiple domains.
Participate in building of the current technology landscape.
Consult on problem solving when requested.
Provide guidance on the feasibility of proposed technical solutions and suggest alternatives.
Facilitate technical design sessions and approve component specifications across product domain areas.
Participate in analyst forums.
Attend design forums and participate in proof of concepts.
Advise management on the technical readiness, risk and impact of the proposed implementation to production at all levels of complexity
Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensure delivered systems, process, services and solutions are aligned.
Identify training courses and career progression for self through input and feedback from management.
Ensure all personal development plan activities are completed within specified timeframe.
Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Contribute to a culture conducive to the achievement of transformation goals by participate in Nedbank Culture building initiatives (e.g.. Staff Surveys etc.).
Participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Key Responsibilities
Incident Management - Investigating and finding solutions to incidents/outages logged from the different Nedbank channels. This could involve liaising with the different stakeholders within GT, cross functional teams and the bank as whole, making code changes to programs, their testing and ultimately deployment to production environments. Involvement in design reviews, architectural discussions and code reviews
Preventative Maintenance and Optimization - Investigations to system improvements that can be implemented to save cost and make system processing more efficient.
Client queries - Handling of queries from internal clients and making sure they are successfully investigated and resolved.
Focus sessions and Severities - Represents the Cash and Liquidity team in any bank wide outages to assist in their speedy resolutions.
Project consultations and Production signoff’s - Assistance and guidance supplied to projects or initiatives that are changing or adding new functionality to the Cash systems. Review of technical changes made by other teams to verify compliance with standards and norms of the team before implementations are done in Production
After hours support - Ensuring that all the systems supported are up and available at all times (24/7). Provide after hour’s support to resolve any program abends or system outages that may occur. Monitoring of data that is sent or received from other banks. Liaising and co-ordinating with the command centre to resolve any system interruptions that might occur.
Disaster Recovery - Recovery of the bank’s critical IT systems in the event of a catastrophic incident is of utmost importance therefore participation in these Disaster Recovery exercises when they are scheduled is compulsory.
Essential Qualifications - NQF Level
Advanced Diplomas/National 1st Degrees
Preferred Qualification
Bachelor of Science: Information Technology , Computer Science, National Diploma in IT
Skills (Technologies, systems or software knowledge etc.):
Agile
Cloud knowledge (Azure or AWS)
Type of Exposure
Built and managed stakeholder relationships
Manage internal process
Designed Workforce Planning Solutions
Managed Relationships
Managed Stakeholder / Client Relationships
Managed Self
Minimum Experience Level
7-10 year experience in programming of which at least 3 years design experience.
Advantageous experience:
South African Cash Industry knowledge
Experience in mentoring junior staff
Technical / Professional Knowledge
Banking knowledge
Business Acumen
Business principles
Business terms and definitions
Communication Strategies
Governance, Risk and Controls
Industry trends
Microsoft Office
Principles of project management
Relevant regulatory knowledge
Relevant software and systems knowledge
Research methodology
Decision-making process
Business writing skills
Cluster Specific Operational Knowledge
Service orientated Architecture (SOA)
Knowledge across multiple technologies
Single Operating system
IT Architecture
Modelling (ARIS /UML)
Joint application development
Testing principles and processes
Relevant development tools
Systems application Design
Information Technology concepts
Banking procedures Technical
Relevant design tools
Systems integration
Behavioural Competencies
Decision Making
Influencing
Innovation
Building partnerships
Compelling Communication
Driving for Results
Quality Orientation
Job Purpose
To create and increase revenue and economic profit from new and existing clients in order to achieve the banks strategic objectives and create shareholder value.
Job Responsibilities
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Identify and confirm own financial targets by aligning with business unit targets.
Achieve or exceed targets by developing and implementing account plans for clients and targetting new business.
Develop an account plan for each client using knowledge of the client's needs and by engaging with relevant stakeholders to identify tailor-made solutions to meet the client's needs.
Manage costs by monitoring expenses and keeping within budget parameters.
Achieve economic profit by reviewing pricing annually and making required adjustments.
Provide relevant recommendations by maintaining sound knowledge of bank's products and solutions; staying abreast of the market and business environment; by using research conducted by bank economic unit and by reading economic and financial material.
Meet client and bank needs by confirming that recommended solution is in line with bank guidelines for economic profit; bank business needs and regulations and by managing client expectations.
Support the implementation process by communicating with the client and internal stakeholders; monitoring progress; gathering feedback and taking corrective action.
Achieve agreed objectives within cost and time parameters by identifying potential and actual problems and working with relevant stakeholders to find solutions.
Manage all risks and ensure compliance by following regulatory requirements and bank's internal policies and procedures; identifying risks and non-compliances and taking corrective action.
Recommend improvements for efficiency and competitve advantage by providing client and market feedback to relevant stakeholders.
Provide a single interface for the client to the bank by having sound knowledge of the bank's products; services and solutions and by coordinating with relevant stakeholders.
Establish and maintain relationships with relevant stakeholders (internal and external providers) by engaging with them formally and informally e.g. in meetings; problem solving sessions and training sessions.
Proactively recommend tailor-made solutions to meet the client's needs by gaining an intimate understanding of the client's business and business environment; and by consulting with relevant stakeholders.
Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
Identify training courses and career progression for self through input and feedback from management.
Ensure all personal development plan activities are completed within specified timeframe.
Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Minimum Experience Level
8 years experience in a sales or relationship management role in a banking environment.
Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate
Preferred Qualification
Degree or diploma at NQF Level 6 in commerce, business, finance or law.
Type of Exposure
Conducting root cause analysis
Analysing situations or data that requires an evaluation of multiple factors
Building and maintaining effective cross-functional relationships with internal and external stakeholders
Analysing and interpreting qualitative and quantitative data
Brainstorming ways of improving a product or situation
Challenging the status quo with a view to improving the environment or people's understanding
Conducting gap analysis
Coordinating and securing buy-in from internal stakeholders.
Comparing two or more sets of information
Providing professional advice/opinion
Technical / Professional Knowledge
Banking procedures
Communication Strategies
Data analysis
Governance, Risk and Controls
Nedbank policies and procedures
Nedbank vision and strategy
Principles of project management
Relevant regulatory knowledge
Relevant software and systems knowledge
Cluster Specific Operational Knowledge
Behavioural Competencies
Becoming a Business Advisor
High-Impact Communication
Managing Work
Sales Disposition
Sales Negotiation
Qualifying Sales
Job Purpose
To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.
Job Responsibilities
Deliver banking solutions that meet client needs through understanding of client's business and needs through relationship management.
Demonstrate an understanding of risk parameters by managing client relationships according to credit principles
Improve results by tracking and analysing financial reports against agreed measures.
Understand clients business and needs through proactive client relationship management according to portfolio mandate.
Build relationships with internal stakeholders through communication and networking as determined by client needs.
Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
Complete tasks through planning and reviewing against set targets.
Manage resources (time, processes and support teams) to optimize value against client expectations.
Comply with risk standards,policies and procedures through training and development as required by group complianceframework
Research and analyse information by using problem solving techniques to propose solutions for work challenges.
Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
Identify training courses and career progression for self through input and feedback from management.
Ensure all personal development plan activities are completed within specified timeframe.
Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Minimum Experience Level
2-3 years in a relationship management or banking environment
Preferred Qualification
Degree in Business or Finance (e.g. BSc Economics, B Comm, Certified Associate of the Institute of Bankers, FAIS Accreditation Regulatory Examination Level 1.
Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate
Type of Exposure
Conducting root cause analysis
Working with a group to identify alternative solutions to work situations.
Analysing situations or data that requires an evaluation of multiple factors
Interacting with diverse people
Building and maintaining effective relationships with diverse internal and external stakeholders
Developing ways to minimise risks
Analysing and interpreting qualitative and quantitative data
Drafting reports
Interacting with various levels of management
Managing conflict situations
Managing multiple projects
Influencing stakeholders to obtain buy-in for concepts and ideas.
Answering customer questions
Sharing information in different ways to increase stakeholders understanding
Communicating complex information orally
Communicating complex written information
Brainstorming ways of improving a product or situation.
Challenging the status quo with a view to improving the environment or peoples understanding
Identifying trends
Checking accuracy of reports and rec
Communicating standards to others
Conducting gap analysis
Conducting a needs analysis
Comparing two or more sets of information
Coordinating and securing buy-in from stakeholders
Preparing and delivering presentations
Writing business proposals
Providing professional advice/opinion
Using different approaches in new work situations
Technical / Professional Knowledge
Banking knowledge
Banking procedures
Business Acumen
Business principles
Business writing
Communication Strategies
Data analysis
Governance, Risk and Controls
Microsoft Office
Nedbank policies and procedures
Nedbank vision and strategy
Principles of financial management
Principles of project management
Relevant regulatory knowledge
Relevant software and systems knowledge
Decision-making process
Nedbank culture
Cluster Specific Operational Knowledge
Behavioural Competencies
Communication
Energy
Building Trusting Relationships
Managing Work
Sales Disposition
Sustaining Customer Satisfaction
Job Purpose
Designing Patterns, on a Logical and physical layer, solutions around data integration, providing consulting to all clusters, input to the EDP Warehouse. Cover all aspects of security regarding all data integration, and security regarding all technology integration stacks. .
Job Responsibilities
Generate innovative approaches and solutions to complex issues.
Design solutions that require creative investigations of alternative architectural solutions.
Design architecture using innovative technologies in consultation with the pattern’s approval by Enterprise Architecture.
Collaborate with the Architecture team to identify the right technologies to be used in the applications.
Contribute across the technology stack, from database and DevOps infrastructure that supports continuous deployment.
Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate
Professional Qualifications/Honour’s Degree
Preferred Qualification
Bachelor’s degree or equivalent combination of education and work experience in development and design (Application, Infrastructure, etc.).
Bachelor’s Degree in either Information Systems, Informatics or Computer Science or Engineering (or equivalent work experience).
Essential Certifications
Information Technology Architect Certification (ITAC) (Open Group)
TOGAF Foundation Training. – Advantageous.
TOGAF / Zachman Certification. – Advantageous.
Minimum Experience Level
5-10 years’ experience with ETL and data design.
Programming experience with Web, Windows .NET framework, PowerShell, and C#, with at least 3 years as a senior software development engineer and/or technical lead with similar roles.
Experience developing customer facing applications.
Experience with ASP. Net Web API or ASP. Net MVC, JavaScript, JSON and REST, NoSQL databases.
Successful track record delivering high quality products on time while working in teams and following Agile methodologies.
Skills (Technologies, systems or software knowledge etc.):
Ab Initio
CDC DB2
IDR
Kafka
Hadoop Stack
Data Warehousing
Behavioural Competencies
Continuous Learning
Collaborating
Customer Focus
Initiating Action
Work Standards
Managing Work
Technical/Professional Knowledge and Skills
Job Purpose
To implement effective Business Resilience/ continuity controls and the tactical management of the business continuity planning processes; for the Nedbank group to ensure the continuous operations during any incident or disaster.
Job Responsibilities - 1
Drive awareness of Business Continuity (BC) policies, strategies and frameworks throughout the Group through physical engagements, training and consultation sessions.
Responsible for the implementation of BC strategies, frameworks and policies align with international best practice standards.
Identify Business Continuity trends and stay abreast of changes within the local and international BC environment by performing benchmark assessments and recommendations on enhancements.
Maintain Business Continuity best practice standards within the bank and regularly update templates on policies, standards and systems from trend analyses.
Identify, analyse and assess impact of new regulations on the Business Continuity environment.
Update and/ or change policy strategy framework to comply with requirements.
Operationalise updates and changes and monitor compliance with all BC policies.
Ensure Nedbank Group remains resilient and compliant to our regulators under any circumstance.
Ensure that business impact analyses are conducted.
Assess risks interrupting service delivery and availability and draw up Group-wide business continuity plans (Pandemic, Water Crisis, Blackout) to mitigate the impact.
Co-ordinate the tactical response to managing crisis as per the Crisis Management Team.
Manage the Business Continuity Planning system repository (templates, data imports, reports,emergency notifications) including continuous enhancements.
Provide the tools and infrastructure to implement and maintain the BC programme including emergency management centres, emergency communications, business resumption areas and emergency consumables.
Job Responsibilities - 2
Evaluate business results and how the Business Continuity Plan (BCP) has added value through continuous awareness and test outcomes or reduced the potential exposure of the business areas through the financial impacts of the business coupled with the quality of service from the Business Continuity Management (BCM) team.
Ensure the readiness and capability of the cluster is directly proportioned to the efficiency and productivity of the BCM team member through cluster partnerships.
Develop and distribute monthly exception reports to all clusters on the status of the BCP.
Mitigate risk from a prevention perspective as part of Nedbank's BCM Policy.
Build trusting working relationships with stakeholders.
Develop and maintain sound working relationships by networking with all Business Units, risk officers and external stakeholders.
Understand and meet all agreed client service and satisfaction objectives.
Ensure that business unit stays abreast in field of expertise and deliver on the expectations from stakeholders.
Add value to the business by generating innovative ideas and encouraging team to generate innovative ideas and sharing knowledge.
Manage performance of team members by implementing performance agreements and mentor and coach staff on identified performance gaps.
Ensure an environment for optimal performance is created by identifying training and development needs and by recruiting and managing talent.
People Specification
Essential Qualifications - NQF Level
Advanced Diplomas/National 1st Degrees
Preferred Qualification
Bachelor of Commerce: Information Technology or Project Management
Preferred Certifications
Certification in Business Continuity Management;
Certification in Information Technology Infrastructure Library (ITIL) ;
Certification with the Business Continuity Institute (BCI) - preferred
Minimum Experience Level
7 years’ experience in Business continuity planning and disaster recovery, risk management and managing a team of people
Technical / Professional Knowledge
Budgeting
Change management
Client service management
Communication Strategies
Governance, Risk and Controls
Organisational systems
Principles of project management
Relevant regulatory knowledge
Strategic planning
Management information and reporting principles, tools and mechanisms
Behavioural Competencies
20 % - Technical / Professional Knowledge and Skills
15% - Communication
15% - Decision Making
15% - Execution
15% - Delegation and Empowerment
10% - Facilitating Change
10% - Building Partnerships
Job Purpose
To manage the deliverables and development of software and/or maintenance; taking end-to-end enterprise ownership to address client requirements in line with Nedbank Business and Information Technology strategy.
Job Responsibilities
Product Strategy (per value stream):
Product Vision
Product Definition
Product Roadmap
Execution Plan to realise Product Roadmap (sequencing & prioritisation)
Product Budget / Funding / AJTP Billing
Product Resourcing
Product Operating Structure (Core Team / #Onion)
Product Health: (Run the Business)
Operational Stability
Operational Sustainability
Utilisation
Usability
Scalability
Performance
Operating Cost
Continuous Improvement
Monitoring, Measuring, and actioning issues (focus on proactiveness)
Competitiveness
Product Innovation: (Change the Business)
Management of common backlog
Reusability
Consumption of Patterns / Standards / Guidelines
Honouring of commitments
Managing contention / dependencies
Resourcing (Permanent Staff, Augmentation, and Service Vendors)
High Quality solutions
Scalability to meet demand.
Cost of Innovation
Product CoE:
Custodians of Nedbank IP / Knowledge
Ownership and development of Patterns / Standards / Guidelines
Ownership of Frameworks
Development of sample code snippets
Certification of resources
Governance
Additional Accountabilities:
Responsible for line management activities including but not limited to:
- resource allocation
- resource capacity
- resource performance management
Deliverables are tracked in JIRA and Confluence
Timeous and accurate communication to stakeholders
Correct resources are assigned to roles
Detailed handovers are completed when resources leave or swap out
Ensure resources are up to speed with tech before they are assigned
Provide required capacity
Reduced technical debt by ensuring Enterprise Architectural alignment
Responsible for overall technical delivery
Solves technical issues with the team and leads design and execution of the architecture.
Has a range of responsibilities from shaping, implementing and leading delivery of strategic solutions ensuring that the customer stays on the leading edge of technology.
Generates innovative approaches and solutions to complex issues.
Participates in Agile engineering practices and give guidance in various software and web development technologies to rapidly develop creative and efficient solutions that enhance customer, business partners and employee experience.
Encourages team members to craft clear user stories, design tests for prototypes and solutions, and continuously deliver product enhancements.
Liaises with other teams to identify common deliverables and dependencies.
Works closely with Product owner and team members to identify and socialise product and delivery risks.
Ensures that the solution complies with organisational standards and policies.
Deliver business value as per customer expectations
Delivered within business expected timeframes
Deliverables are tracked in JIRA and Confluence
Delivered sustainable business solutions without causing system instability
Timeous and accurate communication to stakeholders
Response times to SEVS - Time to resolution
Response times to focus sessions - time to resolution
Reduction in IM's and system outages as a result of change.
Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate
Preferred Qualification
Post-Matric degree in Information Technology or Business Management
Certificate: Management Development , Advanced Diplomas/National 1st Degrees
Type of Exposure
Achieved Client and Relationship Results
Achieved Management and Process Results
Built a high performance culture
Designed Workforce Planning Solutions
Developed and Implemented Communications Strategy
Improved processes and culture
Minimum Experience Level
10 - 15 years’ experience in an IT environment (across IT disciplines) of which at least 2 years in a feeder area to this role
Technical / Professional Knowledge
Budgeting
Business administration and management
Change management
Client service management
Diversity management
Employee training/development
Financial Accounting Principles
Governance, Risk and Controls
Operations planning
Principles of project management
Relevant regulatory knowledge
Service level agreements
Staff resource planning
Strategic planning
Business writing skills
Management information and reporting principles, tools and mechanisms
System Development Life cycle(SDLC)
ITIL
IT Architecture
General Communication Skills
Joint application development
Organisational structure
IT Assets management processes
Behavioural Competencies
Aligning Performance for Success
Earning Trust
Customer Focus
Guiding Team Success
Building Talent
Driving for Results
Planning and Organizing
Job Purpose
To deliver sales teams results through enabling others, and ensure alignment to Nedbanks' strategic focus areas.
Job Responsibilities
Build and maintain relationships with relevant stakeholders.
Identify and meet stakeholder needs, including giving them regular feedback.
Identify opportunities for collaboration.
Ensure effective resource capacity and planning.
Achieve clear accountability of team members.
Ensure resource capacity is aligned to the needs of the business.
Ensure relevant processes and procedures are followed.
Plan and monitor development by scheduling and tracking team progress against performance.
Engage with the team and Identify additional training and development requirements. E
nsure relevant stakeholders are kept informed and updated.
Identify opportunities for improvement.
Ensure transformational targets are met.
Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
Stay abreast of developments in field of expertise, ensuring personal and professional growth.
Understand and embrace the Nedbank vision and values, leading by example.
Participate in the development and implement action plans to address issues raised in culture surveys.
Create a client service culture through various interventions.
Achieve operational excellence.
Encourage team to generate innovative ideas and share knowledge.
Manage budget costs within budgeting constraints.
Set and allocate sales targets for the team. Review sales targets against performance.
Ensure profitability of distribution medium.
Make recommendations for alternate improvements to the business by reviewing non-performing areas.
Meet financial targets through monitoring, tracking and reviewing performance of the team.
Ensure quality sales standards are agreed to and delivered on.
Manage performance of staff by implementing performance agreements and ensuring a clear vision.
Mentor and coach staff on identified performance gaps.
Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
Follow the recruitment process when recruiting talent.
Maintain a high performing team and ensure an environment for optimal performance is created by identifying talent pool through career conversations, using the talent grid principles and developing talent retention programmes.
Manage the onboarding process of new employees.
People Specification
Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate
Preferred Qualification
Relevant Bachelor Degree or Diploma.
Essential Certifications
Preferred Certifications
Type of Exposure
Communicating job requirements and performance standards to others
Managing a sales team - not in dictionary
Conducting performance appraisal interviews
Conducting performance feedback meetings
Checking performance data to measure employee performance
Enforcing disciplinary actions against employees
Assuming a key leadership role
Investigating and reviewing processes to improve client satisfaction
Coaching and mentoring of others
Providing constructive feedback to employees
Minimum Experience Level
Minimum 3 years in a sales leadership role
Technical / Professional Knowledge
Business administration and management
Client service management
Employee training/development
Financial Accounting Principles
Governance, Risk and Controls
Organisational systems
Principles of project management
Relevant Nedbank product knowledge
Staff resource planning
Management information and reporting principles, tools and mechanisms
Behavioural Competencies
Becoming a Business Advisor
Building the Sales Team
Building Trusting Relationships
Coaching the Sales Team
Driving for Results
High-Impact Communication
Making Sales Operations Decisions
Motivating the Sales Team
Job Purpose
To create and increase revenue and economic profit from new and existing clients in order to achieve the banks strategic objectives and create shareholder value.
Job Responsibilities
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Identify and confirm own financial targets by aligning with business unit targets.
Achieve or exceed targets by developing and implementing account plans for clients and targetting new business.
Develop an account plan for each client using knowledge of the client's needs and by engaging with relevant stakeholders to identify tailor-made solutions to meet the client's needs.
Manage costs by monitoring expenses and keeping within budget parameters.
Achieve economic profit by reviewing pricing annually and making required adjustments.
Provide relevant recommendations by maintaining sound knowledge of bank's products and solutions; staying abreast of the market and business environment; by using research conducted by bank economic unit and by reading economic and financial material.
Meet client and bank needs by confirming that recommended solution is in line with bank guidelines for economic profit; bank business needs and regulations and by managing client expectations.
Support the implementation process by communicating with the client and internal stakeholders; monitoring progress; gathering feedback and taking corrective action.
Achieve agreed objectives within cost and time parameters by identifying potential and actual problems and working with relevant stakeholders to find solutions.
Manage all risks and ensure compliance by following regulatory requirements and bank's internal policies and procedures; identifying risks and non-compliances and taking corrective action.
Recommend improvements for efficiency and competitve advantage by providing client and market feedback to relevant stakeholders.
Provide a single interface for the client to the bank by having sound knowledge of the bank's products; services and solutions and by coordinating with relevant stakeholders.
Establish and maintain relationships with relevant stakeholders (internal and external providers) by engaging with them formally and informally e.g. in meetings; problem solving sessions and training sessions.
Proactively recommend tailor-made solutions to meet the client's needs by gaining an intimate understanding of the client's business and business environment; and by consulting with relevant stakeholders.
Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
Identify training courses and career progression for self through input and feedback from management.
Ensure all personal development plan activities are completed within specified timeframe.
Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Minimum Experience Level
8 years experience in a sales or relationship management role in a banking environment.
Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate
Preferred Qualification
Degree or diploma at NQF Level 6 in commerce, business, finance or law.
Type of Exposure
Conducting root cause analysis
Analysing situations or data that requires an evaluation of multiple factors
Building and maintaining effective cross-functional relationships with internal and external stakeholders
Analysing and interpreting qualitative and quantitative data
Brainstorming ways of improving a product or situation
Challenging the status quo with a view to improving the environment or people's understanding
Conducting gap analysis
Coordinating and securing buy-in from internal stakeholders.
Comparing two or more sets of information
Providing professional advice/opinion
Technical / Professional Knowledge
Banking procedures
Communication Strategies
Data analysis
Governance, Risk and Controls
Nedbank policies and procedures
Nedbank vision and strategy
Principles of project management
Relevant regulatory knowledge
Relevant software and systems knowledge
Cluster Specific Operational Knowledge
Behavioural Competencies
Becoming a Business Advisor
High-Impact Communication
Managing Work
Sales Disposition
Sales Negotiation
Qualifying Sales
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