Latest Jobs at Nedbank

Job Purpose

We are looking for a Qunatitative Analyst to provide Quantitative insights to the client lifecycle management team on client behaviour as it pertains to retention, cross sell and new sales.  This includes analysis on product holding, competitor product holding, attrition and profitability.   

Job Responsibilities

• Seek opportunities to improve client entrenchment via cross sell and client behavioural analysis

• Seek opportunities to limit client attrition by using output of various product attrition models, providing input to improve model accuracy and identify specific client attrition triggers

• Seek opportunities to improve client profitability by analysing product holding buckets and providing these opportunities to the marketing team for action

• Contribute to developing market leading CVP’s for our customers to improve customer experience and entrenchment.

• Perform ad hoc analysis and complete data requests through monitoring of data as per client specification.

• Ensure continuity and knowledge base through documenting and recording processes and data models.

• Effectively communicate analytics deliverables to business in a concise and understandable fashion.

• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivery of sales and entrenchment targets.

• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.

• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or

• maintained within specified time frames.

• Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).

• Research and make recommendations for corporate citizenship initiatives in area of influence

• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).

Minimum Experience Level

3 - 5 years experience as a quantitative analyst

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Post graduate degree in Statistics/Mathematics,  CFA/ FRM/CQF

Type of Exposure

• Analysing situations or data that requires an in depth evaluation of multiple factors

• Developing ways to minimize risks

• Influencing stakeholders to obtain buy-in for concepts and ideas

• Sharing information in different ways to increase stakeholders understanding

• Executing strategy

• Working with a group to identify alternative solutions to a problem

• Interacting with diverse people

• Building and maintaining effective relationships with internal and external stakeholders

• Analysing and interpreting quantitative and qualitative data

• Managing multiple projects

Technical / Professional Knowledge

• Business Acumen

• Industry trends

• Microsoft Office

• Principles of project management

• Relevant regulatory knowledge

• Relevant software and systems knowledge

• Risk management process and frameworks

• Business writing skills

• Microsoft Excel

• Quantitative Skills

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Job Purpose

To manage and lead staff in a branch to meet service and sales objectives whilst ensuring compliance to processes and procedures to prevent risk and ensuring alignment to the Financial and service objectives of the Business Unit.

Job Responsibilities

• Control expenses and action financial reports

• Ensure cost management and branch profitability by managing retail product mix and apply branch profitability leavers

• Drive the achievement of sales and operational targets through observations, monitoring, tracking progress, performance management and doing daily check in/out

• Achieve Main Banked objectives through client acquisition, retention and cross sell

• Execute Business strategies, sales campaigns and marketing initiatives. Manage Branch asset register

• Deliver optimum client service by identifying branch capacity needs and requirements

• Ensure sound relationships are developed and maintained with stakeholders and clients.

• Ensure world class client experience through available systems and appropriate client needs analysis.

• Ensure digital migration and education of clients.

• Educate staff on Service Charter and ensure service history cards are updated with Service failure

• Manage client comments, complaints, compliments appropriately.

• Increase client acquisition and fulfilment by reinforcing a service culture, and corporate image compliance.

• Execute on Branch business plan through capacity planning.

• Ensure clear roles and responsibilities linked to each specific role.

• Ensure Branch Risk Observation Training Analysis (BROTA) objectives are met.

• Ensure business continuity through the Living Disaster Recovery Planning System (LDRPS).

• Mitigate operational and reputational risk through enforcing legislative requirements and compliance.

• Ensure staff adherence to cash management processes.

• Analyse and do weekly spot checks on client management system (CMS) in relation to sales claimed and target achieved.

• Ensure staff adhere to data quality standards and take corrective action where required.

• Recommend process improvements and ensure a client centric environment.   

• Achieve business unit goals through capacity management.

• Manage and track staff performance and apply corrective action where applicable.

• Mentor and coach staff on identified performance gaps.

• Support the achievement of the business strategy, objectives and values

• Stay abreast of developments in field of expertise.

• Ensure personal growth and enable effectiveness in performance of roles and responsibilities

• Ensure staff attend relevant training to drive client centric behaviours.

• Ensure transformational target are met.

• Embed and role model the desired Nedbank Culture and coach others to live in support of the culture.

• Participate and support corporate responsibility initiatives for the achievement of business strategy

• Seek opportunities to improve business processes, models and systems by embracing agile principles.

Minimum Experience Level

2 years experience in a client facing retail sales environment and 2 years experience in people management

Preferred Qualification

Relevant commercial degree (i.e. B. Comm).

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

• Advanced Diplomas/National 1st Degrees

Preferred Certifications

FAIS certification/ registration mandatory.

Type of Exposure

• Managing a team of people

• Managing legal risks Networking and building relationships

• Building / leading a team

• Leading a sales force

• Selling financial products

• Leading a service team

• Developing others

• Implementing strategies for overcoming barriers to change

• Building relationships

• Observing team members behaviour to identify competency gaps

• Conducting gap analysis

• Conducting a needs analysis

• Drafting reports

• Creating a sales plans

• Conducting performance appraisal interviews

• Conducting performance feedback meetings

• Communicating job requirements and performance standards to others

• Modelling and encourage a corporate culture

Technical / Professional Knowledge

• Accounting principles

• Banking procedures

• Business writing

• Change management

• Coaching principles

• Competitor analysis

• Consumer behaviour

• Governance, Risk and Controls

• Microsoft Office

• Nedbank policies and procedures

• Nedbank systems

• Nedbank vision and strategy

• Operations planning

• Performance management

• Principles of project management

• Recruitment and selection

• Sales data analysis

• Selling techniques

• Nedbank culture

• Nedbank products

• Business analysis

• Customer service principles

• Human Resources systems knowledge

Behavioural Competencies

• Coaching

• Customer Focus

• Driving for Results

• Making Sales Operations Decisions

• Creating a Service Reputation

• Creating a Culture of Trust

• Driving Successful Customer Engagements

• Adaptability

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Job Purpose

To Lead the Test Implementation in accordance with the agreed Quality Assurance principles and standards in order to manage the Product risk and inter-dependencies during the Product Life-Cycle. Ensure alignment across Business Analysis, Development, Quality Assurance and Environment to optimise the testing efficiencies across the Product delivery stack. Ensure team effectiveness and healthy team dynamics.

Job Responsibilities

• Build a deep understanding of the business need in order to contribute to the ongoing value proposition.

• Liaise with Stakeholders across Group Technology to build a network that will align to nWoW.

• Participate in the sprint planning, and success criteria per story/epic.

• Participate in the Squad backlog grooming.

• Facilitate the daily stand-up where necessary and manage the issues raised by the Software Quality & Test Engineers and remove any blockers.

• Encourage the Software Quality & Test Engineers to collaborate across team to ensure efficient implementation of Product and ensure automation governance is adhered to by all.

• Facilitate the handover of QA deliverables for all testing phases.

• Review and ensure all QA artefacts are stored centrally.

• Encourage continuous learning and questioning of the business and technology.

• Allow for and encourage significant investment in the end-to-end QA design.

• Review and prioritise all issues raised by the Software Quality & Test Engineers.

• Work with the Enterprise Quality Assurance Chapter Lead on the metrics and reporting to communicate testing status.

• Ensure the QA deliverables produced aligned to the test approach.

• Encourage the Software Quality & Test Engineers to collaborate across team to ensure efficient implementation of Product and ensure automation governance is adhered to by all.

• Facilitate the handover of QA deliverables for all testing phases.

• Review and ensure all QA artefacts are stored centrally.

• Encourage continuous learning and questioning of the business and technology.

• Allow for and encourage significant investment in the end-to-end QA design.

• Review and prioritise all issues raised by the Software Quality & Test Engineers.

• Work with the Enterprise Quality Assurance Chapter Lead on the metrics and reporting to communicate testing status.

• Ensure the QA deliverables produced aligned to the test approach.

• Communicate the Product risk to the Product Owner, Scrum Master & Chapter Lead and highlight any mitigating factors.

• Ensure the defect management process is adhered to by the Software Quality & Test Engineerss and where necessary chair the defect triage sessions.

• Participate in the retrospective reviews and seek efficiencies which will ensure quicker delivery with high quality to our client(s).

• Produce a closeout report and monitor product health in production for 2 weeks to ensure any issues are referenced in the report for completeness.

• Elicit business and Subject Matter Expert participation and input where necessary.

• Encourage Peer reviews of the QA artefacts.

• Understand and manage own demand based on expected timelines articulated by the line-management and project expectations.

• Collaborate with Peers and industry experts to understand technical advances and its application within the Nedbank eco-system.

• Seek ongoing improvements in technical capabilities.

• Mentor the Engineers within the team to improve their technical capabilities.

• Responsible for performance management of direct reports (e.g. performance contracts, development plans, poor performance and improvement plans, and review).

• Ensure the team dynamics are healthy (coaching and mentoring, assist with decision making, encourage self-organisation and assist with prioritisation).

• Ensure direct reports' time sheets are created and signed off timeously.

• Responsible for resource capacity plan(s).

• Support the achievement of the  business strategy, objectives and values.

• Stay abreast of developments in field of expertise..

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Agile certification and training in DevOps would be advantageous.

Essential Certifications

• ISTQB foundation or equivalent (ISEB)

Type of Exposure

• Demonstrated understanding and support of Agile delivery model

Minimum Experience Level

 2 years experience in a lead role with experience in line management.
Overall 7 to 8 years experience.

Technical / Professional Knowledge

• IT Solutions Architecture

• programming

Behavioural Competencies

• Adaptability

• Decision Making

• Emotional Intelligence Essentials

• Technical/Professional Knowledge and Skills

• Influencing

• Quality Orientation

• Planning and Organizing

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Job Purpose

To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.

• Assist client to download online applications and resolve any log in issues.

• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.

• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.

• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.

• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.

• Educate clients and potential clients on how to subscribe and service their account.

• Educate clients on self-service, digital functionality and features.

• Facilitate a conversation with the client to assist them to complete their service needs online.

• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.

• Meet, greet, establish and clarify client needs and verify documentation and direct clients.

• Nurture strong, long-standing client relationships.

• Own the client request end to end and route for alternative intervention if not equipped to service the client.

• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.

• Action control check list applicable to teller, enquiries and foreign functions daily.

• Balance and secure branch stock holding (e.g. cards).

• Control the queuing process and prioritise clients with special needs.

• Destroy old stock (e.g. cards) identified by reports.

• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.

• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.

• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.

• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.

• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.

• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.

• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.

• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.

• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.

• Improve digital enticement and migration volumes to self-service devices and online channels.

Minimum Experience Level

1 - 2 years

Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Preferred Qualification

Banking Services (example, Higher Certificate in Banking Services - NQF5)

Essential Qualifications - NQF Level

• Diploma

Type of Exposure

• Interacting with customers; resolving queries and managing customer expectations

• Interacting with external customers

• Business processes and policies

Technical / Professional Knowledge

• Customer service principles

• Product Knowledge

• Problem solving skills

• Relationship management

• Nedbank security policies and procedures

• Governance, Risk and Controls

• Forex product

Behavioural Competencies

• Building Customer Loyalty

• Earning Trust

• Collaborating

• Managing Work

• Adaptability

• Stress Tolerance

• Continuous Learning

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Job Purpose

We are seeking a dynamic senior professional with management experience, strong interpersonal skills and a unique combination of financial analytics, product development, marketing & sales to drive the strategic development and innovation of Money Management (Transactional products) for the Retail Consumer and Relationship segments in Solution Innovation.

In this role you will develop products and services (CVP’s) that are based on client centred design. Including market research, cost / benefit analysis, client needs assessment, prototyping, change management, marketing strategies, and overall product/service commercialisation that delivers a strong market share. The role encompasses service design and commercialisation of new innovations for product and services, as well as the business operations.

This role is an exciting opportunity to impact and influence innovation within Nedbank.　

Job Responsibilities

• Drive the commercial profitability of Money Management products in relation to NIR, NII, CTI and profitability for Consumer and Relationship banking segments;

• Drive growth of balances and account usage in support of "Main banked" accounts;

• Engage, participate and represent the interests of Money Management (Transactional products) on strategic projects in the capacity of Product owner (Agile) and subject matter expert;

• Accountable to provide client and business requirements that drive the strategy of Money Management (RBB segment for individuals) for strategic projects;

• Conduct research into competitors both traditional (banking) and new verticals (FINTechs, MNOs etc), which drives and contributes to commercially sound innovation;

• Ensure that excellence in client experience is at the forefront of all innovation for Money Management products;

• Ensure the relevance of product CVP deliverables to client, business and market objectives;

• Provide priority to requirements, and identify opportunities within the programmes to expedite delivery and generate revenue;

• Conduct client testing of product constructs and features to ensure the end products resonate and satisfy the needs of the intended target market;

• Develop business cases and revenue models to support Money product innovation;

• Develop commercialisation strategies and plans to effectively take new innovations to market to ensure uptake and usage to realise business case benefits;

• Accountable for the requisite compliance and risk activities associated with the development of product innovation (including new product approvals, regulatory requirements etc);

• Deliver business objectives by developing and enhancing processes which support the innovation effectively;

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Business Science or BCom Finance Analytics as a Major or Bachelor of Science in Analytics, Financial Engineering or Maths of Finance

• Honours Degree in the Disciplines Specified Above (Advantageous)

Minimum Experience Level

• 5 - 10 years at a strategic level of which 3 - 5 years is at an innovation and operational execution driven management level in a corporate environment

Behavioural Competencies

• Customer Focus

• Decision Making

• Facilitating Change

• Innovation

• Business Acumen

• Planning and Organizing

Technical / Professional Knowledge

• Change management

• Communication Strategies

• Consumer behaviour

• Employee training/development

• Governance, Risk and Controls

• Organisational systems

• Principles of project management

• Relevant regulatory knowledge

• Staff resource planning

• Strategic planning

• Management information and reporting principles, tools and mechanisms

Type of Exposure

• Built a high performance culture

• Built and maintained stakeholder relationships

• Client and Relationship Results

• Delivered compliance risk management programmes and advice

• Designed Workforce Planning Solutions

• Developed and Implemented Communications Strategy

• Improved Processes and Culture

• Managed Internal Processes

• Managed Transformation & Innovation

• Managed Relationships

• Managed Self and Team

• Managed budget

• Supported Transformation, Change and continued Improvement