Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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closing date: 08/05/2026
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Essential Qualifications - NQF Level
Preferred Qualification
- Banking Services (example, Higher Certificate in Banking Services - NQF5)
Minimum Experience Level
- 1 - 2 years
- Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
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Job Responsibilities
- Achieve business results by creating new clients on trading platforms.
- Balance back the system and the model through regular reconciliations.
- Process payments to clients through the preparation of Cashflows.
- Ensure client satisfaction by meeting deadlines on payments.
- Meet client needs by building and maintaining sound professional relationships and adhering to Service Level Agreements (SLA's).
- Develop collaborative internal relationships by understanding each others roles.
- Build interdepartmental relationships through informational sharing.
- Maintain high standards of business ethics by adhering to Codes of conduct, policies and procedures, regulatory requirements, client limits.
- Manage risks by reporting and / or escalating any identified risks timeously.
- Ensure payments and /or rates are processed correctly by performing reconciliation of client accounts.
- Cashflow preparation and processing by capturing advances and / or repayments and journals.
- Confirmation of deals by retrieving deal information and sending to clients.
- Prepare, process, reconcile all activities in accordance with all processes and procedures by adhering to cut off times.
- Update the dashboard by compiling daily statistics
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending workshops & road shows.
- Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
- Ensure that own contribution and participation contributes to the achievement of team goals.
- Create and manage own career through guidance and support of management, department and colleagues.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g.. training/awareness on digital forensic examination to external parties on pro bono basis).
- Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools, policies and procedures to add value to Nedbank.
- Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting mplementation of tools, policies and procedures.
Minimum Experience Level
- Must have 3-5 years work experience in general banking with at least 2 years in AML/ KYC/ CDD/ FICA (or similar)
- Understanding of and experience working with client beneficial ownership identification.
- Understanding of and/or experience dealing with CIB clients.
- Knowledge of FATCA/CRS legislation and requirements.
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Post End Date: 14 May 2026
Job Responsibilities
- Campaign Delivery: Own end-to-end execution of marketing campaigns, ensuring timing plans, asset readiness, and approvals are met for on-time launches.
- Agile Ways of Working: Facilitate daily stand-ups, sprint planning, reviews, and retrospectives; maintain transparency through Jira boards and status reporting.
- Stakeholder Coordination: Collaborate with Marketing Leads, Tribe Leads, studio, agencies, and cross-functional teams to align priorities and resolve delivery challenges.
- Quality & Compliance: Uphold governance standards, brand guidelines, and regulatory requirements across all campaign outputs.
- Performance Optimisation: Implement AB testing, monitor in-flight performance, and drive adjustments to improve conversion and engagement metrics.
- Budget & Supplier Management: Track spend against plan, manage supplier deliverables, and report variances to ensure cost efficiency.
- Insights & Reporting: Consolidate post-campaign learnings and performance analytics to inform future sprints and continuous improvement.
People Specification
Essential Qualifications - NQF Level
- Diploma
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Diploma or Degree in Marketing, Communications or related field.
Minimum Experience Level
- Minimum 5+ years in marketing roles and campaign execution.
- Proven ability to manage multi-channel campaigns (BTL and ATL) and deliver results in a fast-paced environment.
- Strong stakeholder engagement and agency management experience.
- Demonstrated capability in digital marketing, including SEO, paid social, and lead generation.
- Solid understanding of budget management, reporting, and supplier cost analysis.
- Familiarity with project management tools (e.g., JIRA – training available internally).
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Closing date: 13 May 2026
Job Responsibilities
Infrastructure Architecture Ownership
- Own and define infrastructure architecture designs aligned to Nedbank enterprise standards, reference architectures, and strategic roadmaps
- Ensure design consistency across cloud, hybrid, and on-premises environments
Cloud, Hybrid & Data Centre Integration
- Design scalable and secure cloud, hybrid, and data centre infrastructure solutions
- Define integration patterns covering networking, identity, compute, storage, and platform services
Security, Risk & Compliance by Design
- Embed security, risk, and regulatory controls by design, ensuring compliance with banking, payments, and data protection requirements
- Partner closely with Risk, Security, and Compliance functions throughout the design lifecycle
Operational Resilience & Availability
- Design infrastructure to meet availability, performance, disaster recovery, and recoverability requirements for critical banking platforms
- Ensure alignment with Nedbank resilience frameworks and regulatory expectations
Cloud Governance, Cost & Financial Controls
- Design infrastructure aligned to cloud financial management (FinOps) principles
- Ensure cost transparency, optimisation, and governance for cloud consumption
Delivery Assurance & Controlled Engineering Enablement
- Provide architectural assurance across delivery initiatives, enabling teams while maintaining control
- Review and approve infrastructure designs, deviations, and risk treatments
Architecture Governance & Design Authority
- Act as a design authority within formal architecture governance forums
- Support architecture reviews, risk assessments, and executive decision-making processes
Stakeholder Engagement & Advisory
- Engage with business, technology, risk, and delivery stakeholders as a trusted infrastructure advisor
- Clearly articulate design decisions, trade-offs, and risk implications
Investment Approval (IA) Preparation & Costing Enquiries
- Support investment approval submissions, including infrastructure design justification and cost estimates
- Respond to costing and feasibility enquiries with clarity and accuracy
Technical & Domain Skills
- Strong experience designing enterprise-scale infrastructure within Nedbank or equivalent large financial institutions
Deep expertise in:
- Cloud networking, segmentation, and identity management
- Secure compute, storage, and backup solutions
- Hybrid connectivity and data centre integration
- Hands-on experience implementing control-driven cloud environments aligned to banking standards
Risk & Architecture Capability
- Strong understanding of technology risk management in a regulated banking environment
Proven experience working with:
- Formal architecture governance structures
- Risk assessments, risk referrals, and control validation
- Internal Audit and Regulatory stakeholders
Demonstrated ability to design for non-functional requirements, including:
- Security
- Resilience and high availability
- Disaster recovery and recoverability
- Regulatory and compliance obligations
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Essential Certifications
- Certificate in infrastructure discipline Relevant Industry Technical certifications ITIL - Proficient TOGAF - Proficient
Preferred Certifications
- Microsoft Certified: Azure Solutions Architect Expert
- AWS Certified Solutions Architect – Professional
- TOGAF or equivalent enterprise architecture certification
- Cloud security certifications such as CCSP or CISSP (advantageous)
Minimum Experience Level
- 8–12+ year in an IT environment. At least 2 years in a infrastructure specialised environment (WINTEL, UNIX, MAINFRAME) with design experience or cloud architecture
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Job Responsibilities
- Facilitate all Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives, and Backlog Refinement sessions across multiple squads.
- Coordinate cross-team dependencies, risks, and impediments through mechanisms such as Scrum of Scrums, PI Planning, or equivalent scaled agile practices (SAFe, LeSS, or Nexus).
- Coach and mentor team members, Product Owners, and stakeholders on agile mindset, Scrum framework, and lean delivery principles.
- Manage the relationship with the consulting partner's delivery leads, ensuring consistent delivery standards, shared Definition of Done, and transparent reporting.
- Track and report on delivery metrics (velocity, throughput, cycle time, sprint burndown, cumulative flow) and use data to drive meaningful conversations about team health and performance.
- Identify and remove impediments proactively — escalating to programme leadership or technology management where necessary.
- Drive continuous improvement by facilitating meaningful retrospectives, tracking improvement actions, and embedding a culture of experimentation and learning.
- Ensure governance and compliance — work within the bank's regulatory, risk, and audit frameworks while maintaining agile delivery speed.
- Support release management and coordinate deployments with DevOps, infrastructure, and production support teams.
- Contribute to the Agile Centre of Excellence / Community of Practice, sharing best practices and driving agile maturity across the broader organization.
Minimum Experience Level
- 8+ years of experience in agile delivery roles, with at least 3–5 years as a Scrum Master in large-scale technology programmes.
- Banking, financial services, or fintech experience is strongly preferred — familiarity with core banking, payments, digital channels, regulatory programmes, or platform modernisation initiatives.
- Experience operating within regulated environments with an understanding of compliance, audit, and risk management obligations.
- Proven track record of managing delivery in multi-vendor / consulting partner environments, including governance of blended onshore/offshore teams.
- Experience with large-scale technology transformations such as cloud migration, legacy modernisation, API platform builds, or digital banking rollout
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Professional Qualifications/Honour’s Degree
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Job Responsibilities
- Consult and provide advice on the use of the multiple technologies. Address the needs of the bank by deploying, supporting and configuring multiple technologies
- 30% of the responsibilities involve team leadership, while the remaining 70% necessitate a hands-on contribution
- Develop solutions using knowledge of the technologies
- Ensure ongoing availability within the SLA requirements
- Ensure maximum exploitation of the multiple technology features across multiple business initiatives.
- Identify further opportunities for use of the technologies
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI
- Stay abreast of developments in field of expertise, ensuring personal and professional growth
- Understand and embrace the Nedbank vision and values, leading by example
- Seek opportunities to improve business processes, models and systems
- Participate in Research and Development related to specific
- Ensure alignment with emerging technologies, and impact on Nedbank technologies and legislative requirements
- Provide problem solving in high impact incidents
- Present to stakeholders on any impact or change to multiple technologies
- Engage with vendors related to multiple technologies
- Meet bank's needs by presenting on the exploitation of the technologies
- Become a trusted consultant by providing trustworthy information and acknowledge if advice cannot be provided
- Expand IP beyond own technology speciality
- Break down components of end to end design and defined logical units of work
- Raise unallocated or missing components of design with project lead. Validate the individual design components and integrate these into end to end design
- Ensure test strategy covers full end to end design
- Provide integration solutions and validate the technical component design
- Review and approve component designs
- Consult on the resolution of high impact problem solving across. Participate in Severities (Sev's) and provide expert guidance and solutions on technical problems
- Provide the application flow
- Document and maintain the end to end design
- Build end to end design and release to stakeholders
- Ensure alignment to IT strategy to architecture roadmaps
- Upskill all stakeholders. Lead end to end design on project
- Ensure awareness of Group Technology initiatives and standards
- Support the achievement of the business strategy, objectives and values
- Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team
- Obtain buy-in for developing new and/or enhanced processes to improve stakeholders' businesses
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
Essential Certifications
- Accredited where formal expert certification on technology is available JMP or MMP or equivalent
Minimum Experience Level
- 10- 15 years experience in an IT environment across infrastructures of which at least 2 years in a senior role from feeder areas
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What You’ll Do
Build Next‑Generation Analytic Engines
- Develop advanced statistical models, algorithms, and ML solutions
- Convert prototypes into scalable, production‑ready models
Turn Complex Data Into Action
- Conduct deep statistical analysis to uncover insights
- Identify trends, measure performance, and deliver intelligence to stakeholders
- Transform raw data into meaningful business solutions
Shape the Future of AI in Financial Services
- Gain expertise in financial domain concepts and regulations
- Work closely with banking specialists to design ML solutions for financial environments
- Contribute to Nedbank’s AI/ML strategy and roadmap
Engineer Smart, Scalable ML Systems
- Support end‑to‑end ML design including adaptability, retraining, and monitoring
- Assess ML performance aligned with IT and business strategy
- Collaborate across teams on solution engineering
Build Your Craft
- Apply strong fundamentals in data structures, algorithms, and computational complexity
- Use Python, R, and big data frameworks like Hadoop and Spark
- Stay ahead of emerging tech through continuous learning
- Communicate insights clearly to technical and non‑technical audiences
Qualifications
- Matric and relevant STEM degree
- Preferred: Engineering, Computer Science, Econometrics, Mathematical Statistics, Actuarial Science
- Master’s or PhD advantageous
Experience
- 3–7 years in data science or statistical modelling
- Hands-on ML, statistics, optimisation
- Proficient in Python, R, Matlab
- Experience with Hadoop, Hive, Spark, MapReduce
- Strong collaboration skills and adaptability
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Key Deliverables
- Understand business objectives and support leaders in driving key business outcomes in relation to strategic intent and focus.
- Drive the implementation of methodology and key tools to support or enable programmes or initiatives.
- Plan activities and drive execution to support overall programme or initiative deployment.
- Assess programme- or project-specific performance outcomes by analysing results to draw insights.
- Tailor programme-specific content in partnership with leaders where cascading information to teams is required.
- Build partnerships with leaders and help foster trust and collaboration in teams.
- Assist leaders to design action plans to address gaps specific to programme outcomes.
- Assist leaders to create an environment where teams are motivated and engaged.
- Assist leaders to create an environment where teams are encouraged to share knowledge, generate ideas, and solve problems.
- Enable and support leaders to coach teams when gaps are identified during programme- or project implementation.
- Support the sustainability of programmes or initiatives and enable continuous improvement.
Formal Qualifications
Essential:
- Matric / Grade 12 / National Senior Certificate
- Diploma in Business Administration / Business-related Qualification
Preferred:
- Leadership/Management Development Certificate / Diploma
- Operational Excellence/Process Improvement-related Qualification
- Business Performance and/or Leadership Development Coaching Accreditation
Experience
- Preferred: Five years
- Demonstrate strategy-to-execution enablement (Closing the execution gap between strategy and day-to-day operations.)
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Job Responsibilities
- Conduct and lead others on iterative and adaptive planning and monitoring tasks to estimate, organize and coordinate the BA efforts on large/complex enterprise initiatives
- Conduct and lead others on elicitation and collaboration tasks to obtain information from stakeholders and confirm the results
- Conduct and lead others on requirements analysis and design definition to structure, organize, specify and model requirements and designs, validate and verify information, identify solution options that meet business needs, and estimate the potential value that could be realized for each solution option
- Conduct and lead others on Requirements Life Cycle Management tasks to manage and maintain requirements and design information from inception to retirement
- Conduct and lead others on strategy analysis to define the future and transition states needed to address the business need
- Conduct and lead others on Solution Evaluation to assess the performance of and value delivered by a solution, and eliminate barriers/constraints that prevent the full realization of the value
- Execute and lead others on according to IIBA best practices, agile product delivery and lean principles based on Nedbank's delivery approach as per the BA methods
- Discover and deliver requirements based on changes across all seven product dimensions and requirements categories
- Understand/co-create the operational value streams, enterprise strategic themes, product roadmap, vision, KPIs and metrics
- Understand all elements of the portfolio, solution, program and team backlog
- Explore and articulate the opportunity/problem to be solved and identify stakeholder wants and needs to realise this and participate to define the proposed solution
- Use visual diagrams and collaborative games to model scope, interfaces, story context, data flows, processes, and Enterprisewide dependencies
- Document Epics/features/themes to analyse user stories - identify gaps, missing stories, acceptance criteria, scenario development and all requirement categories
- Own decomposition of portfolio epics, features, elicitation, analysis, story writing and acceptance criteria writing throughout the requirements value chain and ensure reuse of requirements
- Collaborate/co-create process and capability alignment by pairing with the PE and Architect
- Drive resolutions for impediments and spikes and enabler epics/stories, and synthesise the data to articulate requirements
- Drive collaboration with development/QA to identify test cases/scenarios, conduct UAT and train the trainer/user, support change management and the product manager with commercialisation
- Lead all aspects of Backlog Refinement and increment planning and champion DevOps & Built-in quality principles and limit WIP
- Analyse/document data requirements and model data flows/ ERDs through all 7 product dimensions on a portfolio level by pairing with BDMs
- Foster stakeholder relationships and engagement for backlog discovery and delivery, dependencies and enterprise delivery up to executive level
- Conduct system demos and contribute to I&A, implement suggestions and drive continuous improvement
- Actively participate and lead portfolio/squad ceremonies by pairing with SMs, ACs, POs, Epic/BITE Owners
- Champion minimum viable thinking by defining, prioritising, estimating and planning small increments to achieve increment plans
- Drive early remediation by reducing waste, rework, identify risks, issues and dependencies within scope and across projects
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
Preferred Certifications
- Certificate in BA endorsed by IIBA , SAFe and Agile Certification
Minimum Experience Level
- 7 - 10 years
- Managerial : 1 - 2 years
- BA experience, manage multiple IT Projects and exposure to complex enterprise wide programmes, business and industry exposure and Lead BA role
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Job Responsibilities
- Technical experience as a Developer
- DevOps experience
- Intricate knowledge of the technical architecture of Front Arena
- Experience with Front Arena integration development
- Experience with integration of telemetry data into ELK/Dynatrace or similar monitoring tools
- Design and develop project solutions
- Grow the teams’ skills and knowledge
- Assist developers with how to solve technical solution
- Provide guidance to stakeholders in terms of expertise and experience
- Guide and practice code design, analysis and integration to ensure effective application of technology
- Conduct Technology Reviews of code and design quality assurance
- Drive assets health in the relevant technologies or domains
- Define and review Patterns / practices/standards in application of technology or domain
- Guide Code Branching and Merging
- Play an advisory role to Engineering leads and other stakeholders (Engineering lead and Div execs)
- Collaboration with domain architects and technical consultants ito technology and /or domain roadmaps
- Work within governance and compliance frameworks of the organisation in terms of Technology and domain application
- Provide detailed Technical roadmaps in context of the organisation architecture and interdependent technologies
- Plan and drive implementation of the agreed technical roadmaps
- Conduct research and development experimentation to test thinking regarding technology or domain applicability
- Participate in special interest groups and confrerences relating to these assets
- Ensure an understanding of technology or domain requirements, performance integrations and optimisation as positioned in organisation
- Assist with and apply troubleshooting to resolve issues
- Evaluate and influence technology decisions
- Mitigate risk by evaluating risks and impacts on technology or domain
- Update the asset knowledge base
- Conduct internal knowlege sharing sessions
- Provide coaching, mentoring and upskilling of others within area of expertise
- Support the achievement of the business strategy, objectives and values
- Stay abreast of developments in field of expertise
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities
- Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.)
- Participate and support corporate responsibility initiatives for the achievement of business strategy
- Seek opportunities to improve business processes, models and systems though agile thinking
- Conduct self development both by mentoring others and being mentored
- Participate in the talent management practise of the Engineering stream
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
Preferred Qualification
- Diploma / Certificate relevant
Preferred Certifications
- Certificate in relevant solution design methodologies where available
Minimum Experience Level
- Min 5 years IT experience
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Closing Date: 11 May 2026
Job Responsibilities
- Acquire new commercial clients with annual turnover of between R30m - R1b through a process of prospecting and networking to achieve market share growth aspirations.
- Be a trusted advisor to commercial clients in specialised industries (i.e., Agri; Franchise, Fintech, Manufacturing) through continuous professional development; exposure, experience, and personal up-skilling.
- Stay abreast with latest economic trends and developments (i.e., green energy and sustainable agriculture) and applying this knowledge by adding value to client engagements and identifying opportunities to the greater benefit of Nedbank.
- Identify acquisition opportunities through effective ecosystem analysis unlocking the value chain.
- Generate revenue through proactive cross sell strategies by applying specialised Industry and Banking knowledge, managing key internal stakeholder relationships, and executing identified opportunities.
- Perform in depth financial needs analysis to identify cross sell and up sell opportunities in line with business goals.
- Conduct regular portfolio reviews with clients to identify and unlock value add opportunities that contribute to client retention.
- Be proactive in client interaction by adding value through financial solutioning.
- Establish and execute a client engagement plan to ensure all clients are interacted with frequently in line with Nedbank's growth objectives.
- Build trusting relationships through regular interactions with key decision makers within the businesses that forms part of the allocated Business portfolio.
- Earn client trust by being a trusted financial partner and by giving advice and honest constant feedback regarding financial requests.
- Provide a key interface for the client to the bank by having sound knowledge of the bank's products; services and solutions and by coordinating with relevant stakeholders.
- Communicate visitation feedback to internal stakeholders after client interaction to address actionable items and/ or take corrective action where applicable.
- Recommend tailor-made solutions to meet the client's needs by gaining an intimate understanding of the client's business and business environment, and by consulting with relevant stakeholders.
- Manage all business risks and ensure compliance by following regulatory requirements and bank's internal policies and procedures, identifying risks and non-compliances, and taking corrective action.
- Partner with credit manager to manage credit risk of portfolio to minimize potential impairment risk.
- Prepare and present large and complex credit applications consisting of multiple entities and shareholders and by incorporating specialised Industry knowledge and core Banking principles, including the pricing motivation of assets.
- Leverage subject matter expertise to support the digitization of clients in line with the 4th Industrial revolution dynamics.
- Drive client awareness and solution for sustainable development goals in line with the Nedbank purpose.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- BCom (Financial Management/ Accounting)/ BSc Agri)
Minimum Experience Level
- 7 - 10 years
- Relationship/portfolio management and acquisition experience in Commercial/Business Banking
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Job Responsibilities
- Analyse clients’ financial statuses to determine their expenses, income, insurance coverage, financial objectives, tax status, risk tolerance, or other information needed to develop a bespoke financial plan.
- Examine and suggest financial solutions and strategies for the financial plan (plan for life).
- Assist clients in implementing their plans and carry out financial transactions.
- Review clients’ portfolio's and plans on a regular basis to customize the financial plans according to clients’ changing life or economic circumstances, needs and requirements.
- Maintain updated knowledge of regulations, practices and financial products in order to maintain fit and proper status.
- Demonstrate an understanding of structuring, presenting and reviewing financial plans to individuals and legal entities.
- Displays knowledge of approved products and services and be able to continuously up-skill oneself on product and industry development.
- Understand the appropriate rules and regulations of the industry and the bank and the application thereof, maintaining full compliance.
- Building a sustainable and profitable practice.
- Participate and attend all business engagements to build and strengthen relationships.
Job Responsibilities Continue
People Specification
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Diploma
Preferred Qualification
- Certificate: Financial Planning
Essential Certifications
Preferred Certifications
Minimum Experience Level
- 1 year experience as a Financial Planner / exposure in Commercial would be highly beneficial
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Job Responsibilities
- Build sound client relationships (existing and new clients) by clear communication; regular meetings and setting clear objectives and timelines.
- Formulate and pitch ideas/solutions for clients that drives new business origination that enables clients to meet their objectives.
- Achieve financial results set by management by assisting principals in securing mandates which contribute to improved client service.
- Assist in the structuring of deals and advising of clients on funding options by originating; arranging; implementing and refinancing of private equity transactions for clients cost effectively; on time and within risk parameters.
- Assist in the structuring; origination; implementation; and managing of deals; taking corrective action when required; by assisting in compiling and pitching presentations to prospective clients; compiling investment papers for presentation to Investment Committee for new and existing deals and assisting Transaction Management; Finance and other stakeholders on the implementation of deals.
- Cross-sell other products offered by Nedbank by keeping abreast of Nedbank's offerings in terms of quality; cost; business expectations and compliance.
- Support effective execution of transactions; complying with risk standards; monitoring and taking corrective action when required by modelling; researching; analysing investment proposals and executing legal agreements.
- Improve deal origination by providing multidisciplinary solutions; identifying and resolving work problems and delivering the required output to clients; and refining and enhancing coverage.
- Ensure deals are implemented appropriately; and adhere to policies; procedures and regulatory requirements by developing; maintaining; and running financial models.
- Build and maintain sound professional relationships by understanding client needs and consistently meeting their needs.
- Develop collaborative client and internal relationships by providing high quality advice; execution; and delivery on new and existing transactions meeting business needs.
- Meet and exceed client needs constantly by maintaining open channels of communication with internal stakeholders and ensuring smooth workflow.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations
Essential Qualification
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Honours/ CFA/ CA(SA)/ LLB/ MBA
Minimum Experience Level
- 3 years experience in a relevant industry or investment banking
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Closing Date - 08 May 2026
Job Responsibilities
- Deliver banking solutions that meet client needs through understanding of client's business and needs through relationship management.
- Demonstrate an understanding of risk parameters by managing client relationships according to credit principles
- Improve results by tracking and analysing financial reports against agreed measures.
- Understand clients business and needs through proactive client relationship management according to portfolio mandate.
- Build relationships with internal stakeholders through communication and networking as determined by client needs.
- Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
- Complete tasks through planning and reviewing against set targets.
- Manage resources (time, processes and support teams) to optimize value against client expectations.
- Comply with risk standards,policies and procedures through training and development as required by group complianceframework
- Research and analyse information by using problem solving techniques to propose solutions for work challenges.
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Degree in Business or Finance (e.g. BSc Economics, B Comm, Certified Associate of the Institute of Bankers, FAIS Accreditation Regulatory Examination Level 1.
Minimum Experience Level
- 2-3 years in a relationship management or banking environment
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closing date: 12/05/2026
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Essential Qualifications - NQF Level
Preferred Qualification
- Banking Services (example, Higher Certificate in Banking Services - NQF5)
Minimum Experience Level
- 1 - 2 years
- Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
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Closing date: 7 May 2026
Job Responsibilities
- Acquire new commercial clients with annual turnover of between R30m - R1b through a process of prospecting and networking to achieve market share growth aspirations.
- Be a trusted advisor to commercial clients in specialised industries (i.e., Agri; Franchise, Fintech, Manufacturing) through continuous professional development; exposure, experience, and personal up-skilling.
- Stay abreast with latest economic trends and developments (i.e., green energy and sustainable agriculture) and applying this knowledge by adding value to client engagements and identifying opportunities to the greater benefit of Nedbank.
- Identify acquisition opportunities through effective ecosystem analysis unlocking the value chain.
- Generate revenue through proactive cross sell strategies by applying specialised Industry and Banking knowledge, managing key internal stakeholder relationships, and executing identified opportunities.
- Perform in depth financial needs analysis to identify cross sell and up sell opportunities in line with business goals.
- Conduct regular portfolio reviews with clients to identify and unlock value add opportunities that contribute to client retention.
- Be proactive in client interaction by adding value through financial solutioning.
- Establish and execute a client engagement plan to ensure all clients are interacted with frequently in line with Nedbank's growth objectives.
- Build trusting relationships through regular interactions with key decision makers within the businesses that forms part of the allocated Business portfolio.
- Earn client trust by being a trusted financial partner and by giving advice and honest constant feedback regarding financial requests.
- Provide a key interface for the client to the bank by having sound knowledge of the bank's products; services and solutions and by coordinating with relevant stakeholders.
- Communicate visitation feedback to internal stakeholders after client interaction to address actionable items and/ or take corrective action where applicable.
- Recommend tailor-made solutions to meet the client's needs by gaining an intimate understanding of the client's business and business environment, and by consulting with relevant stakeholders.
- Manage all business risks and ensure compliance by following regulatory requirements and bank's internal policies and procedures, identifying risks and non-compliances, and taking corrective action.
- Partner with credit manager to manage credit risk of portfolio to minimize potential impairment risk.
- Prepare and present large and complex credit applications consisting of multiple entities and shareholders and by incorporating specialised Industry knowledge and core Banking principles, including the pricing motivation of assets.
- Leverage subject matter expertise to support the digitization of clients in line with the 4th Industrial revolution dynamics.
- Drive client awareness and solution for sustainable development goals in line with the Nedbank purpose.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- BCom (Financial Management/ Accounting)/ BSc Agri)
Minimum Experience Level
- 7 - 10 years
- Relationship/portfolio management and acquisition experience in Commercial/Business Banking
- minimum 2 years' experience in Retail Services/Franchise portfolio Management.
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Job Responsibilities
- Expectations of an Automation Design Practitioner I is to have the cognitive ability to grasp the basic automation concepts, have some practical automation experience through the build of some low-level processes, can help themselves around the concept of requirement gathering/analysis, is open for innovative thinking on alternative ways to solve the business need, and will have the ability to work on low to medium complex processes. Some coaching and mentoring will be required. No dual tasking required as well as no additional skill incorporation.
- Under supervision of a senior, perform requirements analysis to understand, structure, organize and specify the business need.
- With supervision, conduct the process walkthrough sessions to ensure correct interpretation of the business need and to eliminate any uncertainties.
- Under supervision, head up requirements sign off session with your business stakeholders.
- Under supervision, apply design thinking skills, problem-solving skills & out-of-the-box thinking to define a dynamic, sustainable and re-usable solution.
- Under supervision of a senior, document requirements with quality and by using your own words to ensure understanding.
- Maintain the integrity of all current and future requirements for processes you are responsible for.
- Ensure continues document review sessions are conducted with a senior to keep you on the right track.
- Use visual diagrams to model scope, process flows, and dependencies.
- Writing requirements using business language in order to ensure your SME’s is in alignment with WHAT they expect the automated process should do.
- Writing your design using technical language to ensure it reflects HOW the automation will satisfy the Business need.
- Under supervision, create all necessary artifacts and ensure that the necessary signoffs are obtained.
- Develop according to RPA best practices and principles, within an agile framework.
- Deliver processes that is high in quality, adaptable, reusable, sustainable, dynamic and stable processes.
- Testing both positive and negative scenarios. During testing small bugs are identified, scenarios surface that has not been catered for and gaps in exception handling become evident. Ensure stress testing is done to confirm the automated process can handle very high case volumes
- Seek continuous development guidance from seniors to ensure you are on the right track.
- Under supervision, debug and fix running processes in your portfolio.
- Provide quality business support for processes your team is accountable for.
- Share experiences to avoid reinventing the wheel, be open for critique, be eager to learn from others, be resourceful to try solve your problem first but be confident to admit when you failed and ask when you need help.
Essential Qualifications - NQF Level
Preferred Qualification
- NQF Level 6 Qualification in Computer Science or Information Technology
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Job Responsibilities
Nedbank Goals:
- Grow market share; ensure client acquisition, retention and cross-selling of bank products.
- Support the achievement of the business strategy, objectives and values.
- Achieve entrenched sales objectives and targets for branch/ market.
- Manage all sales related leads efficiently and timeously .
- Ensure branch/ market operational effectiveness through the uptime of all devices in Self-service, Phygital and Semi-assisted zones; the Automatic Teller Machines/ Intelligent Depositors and the Self-Service Kiosks.
- Drive needs-based selling through the sales staff.
- Identify and communicate sale opportunities and collaborate with sales and service teams across Small and Digi store types to inspire team to define and implement action plans to grow profit and market share.
- Drive client acquisition and increase digital market activity across the community.
- Monitor community growth and business profitability reports, address gaps and ensure momentum to meet objectives.
- Achieve market profitability targets by applying profitability levers and driving increased digital sales and activity.
- Manage controllable expenses (i.e. overtime, stationery, telephone, traveling) within the agreed financial parameters.
- Ensure engaged, cared-for and focused employees.
Client Engagement:
- Ensure best rated (#1) in client service and satisfaction.
- Ensure direct report team deliver world class service by effective use of client experience measurement tools.
- Entice clients to digital and self-service and ensure digital adoption.
- Ensure that clients shift to self-service and digital channels.
- Understand client needs and deliver great client service to ensure client satisfaction.
Risk & Operations:
- Ensure compliance to operational and legislative requirements.
- Achieve minimum performance on Risk & Compliance audits.
- Ensure all compliance on mandatory training is completed timeously.
- Ensure Key Individual (KI) FAIS responsibilities are executed as per compliance guidelines.
- Achieve regulatory compliance objectives for FAIS, AML, FATCA, TCF & POPPIA.
- Achieve effective BROTA compliance.
- Manage Frauds and Losses for Branch/ market.
- Ensure Banking Hall complies with OHASA standards.
- Ensure adherence to process mandates limits.
- Ensure all equipment is maintained.
- Manage AML sustainability objectives.
- Achieved the required standards for monitoring assessments.
- Manage all Operations Housekeeping standards.
Lead:
- Ensure team is trained and compliant and have the necessary tools to deliver on their goals.
- Inspire the use of learning tools and identify development and growth opportunities for individuals and teams.
- Engage team on performance through regular performance discussions on personal and business goals.
- Drive Nedbank culture by bringing the Nedbank values and behaviours to life through own behaviour, practice and self-growth.
- Lead through coaching, mentoring, facilitating and inspiring teams and stakeholders.
- Ensure and lead consequence management, discipline and effective employee relations.
- Manage and track staff performance and apply corrective action where applicable.
- Manage staff leave requirements.
- Manage staff on-boarding process for staff to become proficient.
- Build trusting working relationships with subordinates, managers and support departments through regular engagements.
- Manage staff resources to ensure team efficiency, productivity and full participation.
Essential Qualifications - NQF Level
Preferred Qualification
- An approved FAIS qualification (i.e. Banking or Sales)
Minimum Experience Level
1 - 2 years
Sales and service banking experience
Method of Application
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