Latest Jobs at Nedbank

Job Purpose

• To manage the deliverables and development of software and/or maintenance; taking end-to-end enterprise ownership to address client requirements in line with Nedbank Business and Information Technology strategy.

Job Responsibilities

•  Deliver and continuously improve solutions and services to client expectations by managing the achievement of quality and turnaround standards for processes, products, systems or services and reducing deviation – with due application of Agile principles.
•  Realise commercial value-add in client businesses through the application of professional knowledge and skill.
•  Ensure operational costs are within budget by actively monitoring team budgets and operational spend.
•  Ensure professional solutions that demonstrate a balance of best of breed and return on investment for the client are delivered to client within agreed parameters and timelines.
•  Enable collaborative delivery by establishing a productive working relationships with employees, managers, peers, clients and vendors.
•  Ensure team work though the review of tasks and corrective action implemented when required.
•  Meet all agreed risk and compliance requirements and mitigate non-compliance to standards, policies and regulatory requirements.
•  Ensure the implementation of strategy by translating activities across business unit.
•  Translate business requirements accurately into project schedules and ensure alignment to requirements.
•  Ensure satisfactory post implementation review.
•  Actively institutionalise the organisation’s systems development standards, methods and procedures.
•  Monitor and report on the progress of systems development.
•  Take action to deal with exceptions, problems and unforeseen events in a timely manner.
•  Work on ways to automate and improve development and release processes.
•  Ensure that systems development projects are carried out in accordance with the agreed standards, methods and procedures by monitoring quality assurance systems, processes and measures.
•  Ensure that adequate capacity is available to support the agreed programme of systems development and that they are optimally utilised and accounted for.
•  Working with software developers and software engineers to ensure that development follows established processes and works as intended.
•  Collaboration with other technology divisions within the bank to instil co-ordinated delivery.
•  Strategic management of technology partnerships and spend.
   

Essential Qualification

• BSc Computer Science/IT/Maths/Engineering/Statistics

Preferred Qualification

• Post graduate degree (preferably Masters) in Computer Science/IT/Mathematics/Engineering/Statistics

Type of Exposure

• Achieved Client and Relationship Results
• Achieved Management and Process Results
• Built a high performance culture
• Designed Workforce Planning Solutions
• Developed and Implemented Communications Strategy
• Improved processes and culture

Minimum Experience Level

• 3 - 4 years in managing cross-functional teams
• 7-10 years within Capital Markets project delivery
• Experience in Capital Markets systems i.e. Murex, Front Arena, Wallstreet, Algos etc            
• Experience in Enterprise Agile delivery methods and tooling
• Experience in any of the following in programming languages i.e. Java, Python, C# or C++

Technical / Professional Knowledge

• Budgeting
• Business administration and management
• Change management
• Client service management
• Diversity management
• Employee training/development
• Financial Accounting Principles
• Governance, Risk and Controls
• Operations planning
• Principles of project management
• Relevant regulatory knowledge
• Service level agreements
• Staff resource planning
• Strategic planning
• Business writing skills
• Management information and reporting principles, tools and mechanisms
• System Development Life cycle(SDLC)
• ITIL
• IT Architecture
• General Communication Skills
• Joint application development
• Organisational structure
• IT Assets management processes

Behavioural Competencies

• Aligning Performance for Success
• Earning Trust
• Customer Focus
• Guiding Team Success
• Building Talent
• Driving for Results
• Planning and Organizing

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Job Purpose

• To ensure successful functionality; implementation and optimisation of the technology architecture and Tradable instruments to realise the business cluster strategy through the effective management of the Product Systems Analyst and Quants as well as the Product Systems Development teams within the division.

Job Responsibilities

•  Enable the realization of the financial business benefits accruing including minimization of operational costs.
•  Ensure that documentation of solutions is implemented on completion of projects.
•  Ensure product and solution design is congruent with the required business specifications and consequently meets stakeholder requirements.
•  Consult with stakeholders regarding optimal program and project execution approach.
•  Enhance department standing through effective communication, delivery and relationship building.
•  Meet transformation targets during staff recruitment, retention and training and use preferred suppliers.
•  Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI. Address issues raised in culture survey.
•  Create a client-centric and high performance culture. Identify areas of resource inefficiencies, promote multi-skilling, address capacity gaps and cultivate a culture of effective implementation of business solutions.
•  Facilitate strategic planning by assisting with the definition of the divisional plan. Participate in decision-making planning and facilitation work groups.
•  Provide effective resource management and assistance to the support team. Understand business problems and identify and recommend appropriate solutions.
•  Enforce compliance with policies and procedures.
•  Understand and embrace the Nedbank vision and values, leading by example. Implement performance agreements, ensure a clear vision, agree on goals and objectives, provide regular feedback on performance, recognize and reward achievement and take appropriate corrective action where required.
•  Assess own performance and behavior through formal and informal feedback.
•  Attend learning, seek coaching or other industry or technical learning events and opportunities.
•  Maintain a capable high performing team.
•  Conduct career conversations and develop talent retention programmes. Share knowledge and insight, mentor and coach team members.
•  Ensure continuous improvement goals are achieved.
•  Create an environment whereby self, managers and team are encouraged to challenge the status quo by initiating constructive debates about work practices and areas for improvement.
   

Essential Qualification

• BSc Computer Science/IT/Maths/Engineering/Statistics/Acturial

Preferred Qualification

• Post graduate degree (preferably Masters) in Computer Science/IT/Maths/Engineering/Statistics

Type of Exposure

• Developing succession plans
• Contributing to the Formulation and implementation of communication strategies to cascade functional strategies
• Conducting benchmarking exercises to investigate improvement opportunities
• Networking and building business relationships
• Making financial decisions
• Working with trading systems and financial instruments
• Building a community of leaders
• Contributing to the development of a divisional strategy plan
• Managing business risks

Minimum Experience Level

• 10 years' experience in Capital Markets environment and Trading Systems
• 3 years' Managerial experience  

Technical / Professional Knowledge

• Budgeting
• Business administration and management
• Business principles
• Capacity planning
• Change management
• Client service management
• Diversity management
• Relevant regulatory knowledge
• Strategic planning
• Governance, risk and controls

Behavioural Competencies

• Building Partnerships
• Customer Focus
• Guiding Team Success
• Driving for Results
• Delegation and Empowerment
• Planning and Organizing
• Execution

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Job Purpose

• To provide world class service by attending to teller related transactional and banking requirements; needs of clients and refer cross sell opportunities.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank culture building initiatives (e.g. Surveys etc.).
• Achieve business strategy (e.g. Green Strategy) by participating and supporting corporate responsibility initiatives.
• Seeks opportunities to improve business processes and systems by identifying and recommending effective ways to operate and add value to Nedbank.
• Act as Brand ambassador by displaying appropriate behaviour and Nedbank values.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure accuracy and prevent fraud; risks and losses by authenticating clients and transactions and by following relevant procedure and policies.
• Prevent fraud; risks and losses by referring any occurrences outside of mandate or authentication procedure to the Team Leader.
• Comply with risk standards and take corrective action (i.e. investigations of inter-teller transfers) by confirming actual cash on hand and bank cheques on hand balances (could include branch holdings / treasury)against system balances; at start of day; end of day and at regular intervals.
• Avoid and minimise losses by controlling counter and drop safe limitsaccording to policy.
• Minimise losses and ensure corrective action is taken as per procedure and policy by immediately declaring discrepancy in actual cash on hand and bank cheques on hand balances against system balances to management.
• Ensure an understanding of client's needs by providing world class service to clients by greeting; listening and asking questions.
• Deliver on identified client needs by following the appropriate process and procedures and through providing feedback;satisfying client needs; building client relationships and through client retention.
• Provide sales leads and enable cross-selling (without advising) of products by identifying; making suggestions;and referring to the relevant department for action.
• Remain current and stay abreast of Nedbank risk and compliance requirements by reading the relevant newsletters; websites and attending sessions.
• Improve personal capability and future growth by identifying training courses.
• Create and manage own career through guidance and support of Team Leader; department and colleagues.
• Understand and support the Nedbank values in all business processes through all engagement opportunities.
• Contribute to the achievement of team goals by ensuring own participation.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Grade 12 with commercial subjects.

Type of Exposure

• Answering customer questions
• Interacting with external customers
• Changing behaviour to meet the demands of changes at work
• Managing customer expectations
• Interacting with diverse people
• Performing teller transactions

Minimum Experience Level

• 6 months' customer facing experience in a retail environment will be an advantage
• Technical / Professional Knowledge
• Customer service principles
• Relevant product knowledge
• Governance, Risk and Controls
• Behavioural Competencies
• Building Customer Loyalty
• Applied Learning
• Collaborating
• Communication
• Stress Tolerance
• Quality Orientation

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Job Purpose

• To contribute to the development and maintenance of best practice models and assessment strategies in line with regulations (where applicable) in order to facilitate world class risk management.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Research and make recommendations for corporate citizenship initiatives in area of influence
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis.
• Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
• Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis.
• Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
• Ensure business needs are met by engaging and assisting business through face to face interaction and attendance at forums and committees .
• Assist the business to address queries by extracting and analysing data.Perform ad hoc analysis and complete data requests through monitoring of data as per client specification.
• Ensure continuity and knowledge base through documenting and recording processes and models.
• Provide insights enabling growth through analytical research; systems and marketing insights by delivering analytical results and making recommendations to stakeholders.
• Ensure compliance to policy through data analysis and monitoring.Create efficiencies and streamline processes through analysis.
• Establish understanding of processes by bridging the gap between operational and analytical concepts through communication.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
   

Minimum Experience Level

• Coding experience would be beneficial
• Previous experience as data or credit analyst would be beneficial
• Problem solving/ quantitative skills
• Data Analysis and quality checks
• SQL, SAS, Python, programming experience
• Microsoft Office with specific focus on Excel
• Automation & optimization
• Business writing skills 

Essential Qualification

• Matric / Grade 12 / National Senior Certificate
• At least a B.Degree majoring in Maths, Statistics, IT, or Engineering, possibly Finance if have good problem solving skills and logic to program/code

Type of Exposure

• Analysing situations or data that requires an in depth evaluation of multiple factors
• Developing ways to minimize risks
• Influencing stakeholders to obtain buy-in for concepts and ideas
• Sharing information in different ways to increase stakeholders understanding
• Executing strategy
• Working with a group to identify alternative solutions to a problem
• Interacting with diverse people
• Building and maintaining effective relationships with internal and external stakeholders
• Analysing and interpreting quantitative and qualitative data
• Managing multiple projects

Technical / Professional Knowledge

• Business Acumen
• Industry trends
• Microsoft Office
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Risk management process and frameworks
• Business writing skills
• Microsoft Excel
• Quantitative Skills

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Job Purpose

• Nedgroup Investments Client Services Team is looking for an experienced Complaints Resolutions Office within a sound technical understanding of collective investment schemes and retirement products.

Job Responsibilities

• Adhere to the daily schedule to ensure that targets are met by following the work plan.
• Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
• Escalate all unresolved queries to management by logging the case on the system.
• Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
• Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Understand the nature of the client's query by reiterating the key points raised by the client.
• Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Bachelors Degree Finance/Accounts/Related

Minimum Experience Level

• 2-3 years working experience in a Complaints Resolution role within the Asset Management space.

Technical / Professional Knowledge

• Administrative procedures and systems
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Banking knowledge
• Banking procedures
• Cluster Specific Operational Knowledge
• Business principles
• Business terms and definitions
• Governance, Risk and Controls

Behavioural Competencies

• Building Customer Loyalty
• Communication
• Technical/Professional Knowledge and Skills
• Managing Work
• Adaptability
• Quality Orientation