Latest Jobs at Old Mutual

Job Description

OMAI is seeking a talented, experienced specialist to provide environmental, social and governance (ESG) data management and sustainability reporting support to the ESG Team.

A critical part of the ESG work in the business is coordinating and management of ESG data, utilising OMAI’s ESG data management system, and the coordination and delivery of various ESG/sustainability reporting to clients and stakeholders.

You will be responsible for:

• Coordination and driving data collection from underlying investments across the group

• Management of data into the ESG data management system

• Tracking the analysis of ESG data and support with data analytics

• Undertaking thematic ESG research

• Research into global ESG data

• Coordination and tracking of all ESG reporting requirements

• Preparation of ESG reports, including various investor reports, public reporting, compliance reporting, reporting to global associations and overall sustainability reporting 

• Training of OMAI staff in aspects of ESG data, analytics and reporting

• Supporting the team unlocking positive ESG impacts in investments

• Coordination of ESG data with other financial data sets

• Assisting asset managers in monitoring and influencing the assets in the implementation of their ESG obligations 

• Preparation of responses to ad-hoc investor/shareholder ESG queries

• Support in driving the ESG strategy and ESMS management system

• Support in ensuring funds’ compliance with ESG requirements

Relevant qualifications

• 5 years relevant experience

• Project and program management skills

• Understanding and working knowledge of UNPRI, Equator Principles, IFC Performance Standards, IFC EHS Guidelines, ILO, UN SDGs and any other relevant ESG performance standards

• Knowledge of impact investing

• Experience and proficiency with data management systems

• Knowledge of ESG data metrics

• Experience and knowledge of sustainability reporting frameworks such as the Integrated Reporting Framework and UN SDG Framework. Relevant experience in sustainability reporting

• Exposure to ESG aspects associated with capital intensive infrastructure projects, impact investing and private market investments

• Ability to manage third party consultants (set terms of reference, review proposals, make appointments, manage budgets)

• Ability to critically review and integrate information

• Ability to influence for successful data collection

• Ability to present information in a written and/or verbal form, in a concise manner

• Experience in working across cultures in several countries

• Self-driven – self-motivated and results driven

• Flexible & dynamic – ability to deal with change

• Excellent intellectual & conceptual abilities

• Detail orientated

• High level of confidence and resolve

• Resilience

• Excellence orientation (concern for high-quality work) – Follow-through; the motivation to ensure the highest standards of quality and productivity are consistently maintained

• Invests high levels of energy in work

• Team player

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Job Description

This role will manage the dialler and workforce. Build, maintain and update Productivity, Sales Leads and Statistical Reports. Emphasis will be placed on phone strategies, dialler strategies, campaign prioritization, and algorithm management within a Sales environment.

This role will manage the dialler and workforce. Build, maintain and update Productivity, Sales Leads and Statistical Reports. Emphasis will be placed on phone strategies, dialler strategies, campaign prioritization, and algorithm management within a Sales environment.

Budget Control

• Manages an operational budget.

Operational Delivery

• Accountable for delivery of dialler efficiency and sales delivery within a specific functional area.

• Dialler implementation across the business and management of dialler system.

• Extensive experience in day to day management of Dialler administration.

• Manages daily operational (sales and or administrative) delivery within specific functional area.

• Align dialler campaigns to business processes and requirements

• Align dialler campaigns to existing customer management processes

• Ensure that Dialler processes are documented and are up to date with latest Dialler activities

• WFM management

• Daily Reports and Statistics management

• The individual needs to manage a small compliment of staff

Quality Assurance

• Delivers maintains and enhances service / work standards and work quality within a given process.

• Ensures daily processing complies with all appropriate product and legislative rules and requirements.

• Regular post implementation reviews of campaigns and with change proposals where necessary

• Ensure that activity log is maintained by Dialler administrators and to report on anomalies or success within a particular time range

Relationship Building

• Builds and manages external relationships.

• Establishes and maintains relationships with internal stakeholders.

Team Effectiveness

• Balances own priorities with directing and motivating others.

• Creates a climate for optimal performance.

• Guides and directs staff to achieve operational excellence standards.

• Individually accountable for staff time tasks and output quality over periods of up to 3 months.

• Manages performance.

• Project support role where required by Manager or business

Strategy

• Identify Call Blending Management opportunities

• Analysis of reports by interpreting results and making additional recommendations to enhance the results achieved.

• Emphasis will be placed on phone strategies, dialler strategies, campaign prioritization, and algorithm management.

• Manage dialler optimisation in multiple departments of Old Mutual

Minimum Requirements

• Matric plus 1st level management development programme.

• Technical knowledge.

• Dialler Experience

• 4 years management experience.

• SQL

• API Knowledge

• Intermediate Microsoft Excel

• Campaign/Lead Management experience

• Visio

• Build, maintain and update reports

• Data Analytics

Competencies

• Collaboration (Relating)

• Leading with Influence

• Customer First

• Execution

• Strategic

• Innovation (Perspective)

• Personal Mastery (Learning)

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Job Description

Assist in the management and technical administration and control on all aspects of Operations Analytics to ensure quality and timely service.

This role functions as a subject matter expert in a specific field of administration / product / process.
Often acts as a point of escalation for matters with higher level of complexity than those handled by Administration Specialists.
Often acts as a consultant w.r.t decision making of operational and or tactical importance (typically deliverables are part of level three plans).
Could act as an expert resource on major projects or could be accountable for the delivery of projects within the division or BU.
May act as a coach for Specialist staff.
Often consulted for system enhancements.
Could be accountable for major administration processes and the project management thereof (usually with an extended timeline in excess of a month).
May be required to control a small number of staff (1-2).
Strong support role to the BU Exec.

Additional Job Description

• Calculations and backdating of Discretionary Investment Management (DIM), Investment Review (IRF)

• Complete Effective Annual Cost Calculations,

• Incorrect pricing or recalculations of Withdrawal/Switches

• Breakage Calculations

• Unit adjustments

• Maintain Compensation, Breakages and Prefunding Register

• Review End of Day Audit Report

• System Bug fixes and enhancements (Resolution of IMS System issues)

• Error corrections - Compensation funded by Shareholder/Unit Compensation application to policy

• Bespoke AC invoicing Statements

• Reporting (Asset Under Management/Sales/Green Fund Report)

• Link between business and IT and as such must have skills within both areas.

• Strong communication skills are required to elicit requirements, deliver on solutions and resolve issues.

• Elicit and establish business needs.

• Produce accurate mapping of “As is” and “To be” processes

• Produce User Acceptance Test Cases, scenarios and assist with QA testing.

• Provide regular, continuous and accurate feedback to project management team.

• Participation in and sign-off of user acceptance testing, pilot and production testing.

• Articulate internal business requirements.

Qualification and experience

• Relevant Tertiary qualification

• Business Analyst qualification advantageous

• 5 years relevant experience – asset fund administration, background in Collective Investment Schemes and operational experience in financial services

• Work independently

• Excel proficiency

• Demonstrated process improvement would be beneficial

• Risk awareness

• International Business knowledge is an advantage

• A working knowledge of data management and data flow is an advantage

• SQL skills is an advantage

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Job Description

Works with the business to define components of enterprise, segment and solution architectures and standards for how data, applications and technology will be designed, built and integrated, to deliver desired business results through own efforts.

• Designs Enterprise and Solution Architectures (application, data or infrastructure)
• Applies multiple frameworks, methodologies, design patterns, architectures, packaged solutions, etc. to design solutions
• Develops standard and reusable components
• Interacts with other technology areas and identifies appropriate solutions
• Monitors technology trends; recommends enhancements to architectures
• Articulates knowledge of tools and utilities related to the architecture and knows when and where to use specific tools
• Articulates awareness of principles of technical architecture design and environments
• Leverages architecture standards to develop blueprints
• Demonstrates understanding of architecture patterns

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Job Description

This role is responsible for preparing management reports, providing interpretation of financial data and predictive results. The incumbent is individually accountable for achieving results through the efforts of others, over periods of up to a year.

• Generates internal management reports.
• Develops, reports and interprets cost drivers, KPI's and benchmarks.
• Provides commentary on financial results and implications and advises on corrective action to be taken.
• Interacts with business unit line managers on financial outcomes, expense trends, etc.
• Provides financial assistance and training to line managers.
• Emphasis of the role is on interpretation and predictive results.