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  • Posted: Jan 22, 2025
    Deadline: Not specified
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    The Shoprite Group of Companies, comprising several iconic brands, is the largest retailer in Africa. It started out as a group of eight grocery stores in 1979, and has grown into a technologically-advanced, continent-wide business selling items from food, liquor and medicine, to concert tickets and furniture. Today the Group is at the forefront of retail...
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    Receiving Supervisor

    Job Objectives

    • Supervise and coordinate the activities of the receiving department.
    • Ensure all incoming shipments are inspected and verified against purchase orders.
    • Maintain accurate records of received goods.
    • Train, mentor, and evaluate the performance of receiving staff.
    • Collaborate with other departments to resolve any discrepancies or issues.
    • Implement and enforce safety and compliance standards within the receiving area.

    Qualifications

    Essential

    • Matric (Grade 12)

    Desirable

    • Diploma/degree in Supply Chain

    Experience

    • 2 - 3 years within a receiving warehouse.
    • Excellent communication skills. 
    • Proven experience in a supervisory role within a receiving warehouse environment.
    • Strong organizational and time management skills.
    • Excellent communication and leadership abilities.
    • Proficiency in inventory management software and Microsoft Office Suite

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    Sales Representative

    Responsibilities include:

    • Providing exceptional customer service and building strong relationships with clients
    • Meeting and exceeding sales targets on a consistent basis
    • Maintaining a high level of product knowledge to assist clients in making informed decisions
    • Participating in promotional events, campaigns, and initiatives to drive sales
    • Maintaining accurate sales records and reports
    • Maintaining excellent store presentation and merchandising standards

    Qualifications

    • Minimum of Matric Certificate or equivalent
    • Proven track record in sales and customer service

    Experience

    • Product knowledge and industry experience is a plus

    Knowledge and Skills

    • Strong interpersonal and communication skills
    • Ability to work in a team environment
    • Willingness to work retail hours

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    Petshop Science Manager

    Job Objectives

    • To ensure that sales and profit are generated. 
    • Ensure that the Pet Science store complies with labour and other laws. 
    • To meet customer expectations.
    • To manage stock according to company policy. 
    • Ensure the continuous training and development of all employees. 
    • Ensure effective scheduling, forecast planning of staff and supervising.

    Qualifications

    • Grade 12 – Essential
    • Degree/Diploma in related field - Advantageous

    Experience

    • Min of 2 years’ management experience in a Pet Store 
    • Knowledge and experience in managing inventory, buying, staff, pet merchandising and costs and profitability of a Pet Store. 

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    Manager Workforce Planning

    Workforce Management Strategy Implementation

    • Develop and ensure implementation of long-term workforce strategy focused on global efficiency, employee engagement, and customer satisfaction.
    • Implement dynamic customer routing and integrate front- and back-office workforce strategies to maximise multi-skilling.
    • Ensure continuous channel optimisation by reviewing performance and improving customer interaction to enhance the customer journey.
    • Manage the implementation of workforce technology strategies to automate processes, improving efficiency and support for Customer Success operations.
    • Enhance and optimise forecasting models, capacity planning, and the complete life cycle of scheduling, ensuring accurate staffing and performance.
    • Utilise Workforce Planning tools to monitor real-time activities, scheduling, and service levels, while addressing system issues in coordination with IT.
    • Identify and implement innovative solutions to scheduling constraints within the contact centre.

    Compliance, Risk, and Financial Management

    • Ensure compliance with legal, statutory, and regulatory requirements while addressing operational risks.
    • Implement governance structures and contribute to cost-saving initiatives that align with financial targets.
    • Manage the operational requirements of the integrated operating model to meet delivery objectives.

    Team Leadership & Development

    • Provide coaching and development for the team, identifying strengths and improvement opportunities. Recruit, mentor, and retain top talent to foster a high-performing workforce.
    • Design and implement a two-way communication environment, aligned with company values, and ensure alignment between digital services and workforce strategies.

    Stakeholder & Relationship Management

    • Build strong internal and external relationships to understand business strategies and capacity demands.
    • Maintain active communication with stakeholders, addressing concerns, and aligning customer service capabilities with workforce strategies.

    Performance Analysis & Continuous Improvement

    • Analyse business and operational reports to identify improvement opportunities. Implement corrective actions based on historical data trends.
    • Measure and report on the impact of current improvement initiatives, while continuously identifying new strategies for workforce optimisation.  

    Qualifications

    • Degree in business management, industrial engineering, IT or related fields – (essential). 

    Experience

    • +4 years in a Contact Centre or equivalent role, leading and/or participating in Workforce Management system and solutions and guiding Contact Centre Management delivery, frameworks, policies, procedures and guidelines - (essential).
    • Experience within the FMCG, retail sector or similar - (preferred).  
    • We value practical learning experiences, if a candidate does not have a degree, demonstrable relevant experience will be considered.
    • A proven track record of driving Contact Centre Management related activities within a large, nationally/internationally distributed retail or call centre rostered/scheduled environment. 

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    E-Card Reconciliation Clerk

    Job Objectives

    • Reconcile electronic card and wallet payment tender types (e-tenders) per store. 
    • Reconcile bank accounts related to e-tender settlements 
    • Reconcile control accounts to ensure accuracy of debtor and creditor subledgers 
    • Investigate unreconciled transactions and resolve reconciliation queries 
    • Process all daily exceptions and escalate any outstanding queries for e-tender transactions to external service providers 
    • Calculate and process monthly commission/rebate accounting entries 
    • Verify accuracy of external service provider invoices. Investigate and resolve differences. 
    • Reconcile processed work by verifying entries and comparing system reports to balances. 
    • Ensure accurate allocation of credits, payments to invoices and reconciliation of debtor accounts. 
    • Ensure accurate and efficient management of stakeholder details in accordance with company policies, PCI, FICA and POPIA guidelines. 
    • Maintain accurate financial records 
    • Respond by phone and e-mail to stakeholder queries correctly and timeously in a professional manner. 
    • Ensure that all daily, weekly and monthly duties and deadlines are met consistently. 
    • Perform ad hoc administrative tasks - as required.

    Qualifications

    • Accounting certificate, diploma or equivalent

    Experience

    • +2 years of relevant experience in a financial, administrative or similar role.

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    Branch Manager

    Our ideal candidate will be adept at

    • Managing sales performance of the branch
    • Controlling all stock management functions within the branch
    • Manage all branch staff effectively
    • Provide excellent customer service
    • Control all cash management activities within the branch
    • Report on all branch activities and relevant data
    • Contribute meaningfully towards the regional budgeting process
    • Implement daily management controls.
    • People Management & Training

    Qualifications

    • Matric essential
    • Retail Management Diploma would be a serious advantage

    Experience

    • Proven Retail Furniture environment experience - 3 year minimum
    • People Management Experience - 3 years minimum
    • Managing successful teams of Sales Representatives - 3 years minimum

    Method of Application

    Build your CV for free. Download in different templates.

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