Latest Jobs at Shoprite Group of Companies

Job Objectives

• Supervise and coordinate the activities of the receiving department.
• Ensure all incoming shipments are inspected and verified against purchase orders.
• Maintain accurate records of received goods.
• Train, mentor, and evaluate the performance of receiving staff.
• Collaborate with other departments to resolve any discrepancies or issues.
• Implement and enforce safety and compliance standards within the receiving area.

Qualifications

Essential

• Matric (Grade 12)

Desirable

• Diploma/degree in Supply Chain

Experience

• 2 - 3 years within a receiving warehouse.
• Excellent communication skills. 
• Proven experience in a supervisory role within a receiving warehouse environment.
• Strong organizational and time management skills.
• Excellent communication and leadership abilities.
• Proficiency in inventory management software and Microsoft Office Suite

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Responsibilities include:

• Providing exceptional customer service and building strong relationships with clients
• Meeting and exceeding sales targets on a consistent basis
• Maintaining a high level of product knowledge to assist clients in making informed decisions
• Participating in promotional events, campaigns, and initiatives to drive sales
• Maintaining accurate sales records and reports
• Maintaining excellent store presentation and merchandising standards

Qualifications

• Minimum of Matric Certificate or equivalent
• Proven track record in sales and customer service

Experience

• Product knowledge and industry experience is a plus

Knowledge and Skills

• Strong interpersonal and communication skills
• Ability to work in a team environment
• Willingness to work retail hours

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Job Objectives

• To ensure that sales and profit are generated. 
• Ensure that the Pet Science store complies with labour and other laws. 
• To meet customer expectations.
• To manage stock according to company policy. 
• Ensure the continuous training and development of all employees. 
• Ensure effective scheduling, forecast planning of staff and supervising.

Qualifications

• Grade 12 – Essential
• Degree/Diploma in related field - Advantageous

Experience

• Min of 2 years’ management experience in a Pet Store 
• Knowledge and experience in managing inventory, buying, staff, pet merchandising and costs and profitability of a Pet Store. 

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Workforce Management Strategy Implementation

• Develop and ensure implementation of long-term workforce strategy focused on global efficiency, employee engagement, and customer satisfaction.
• Implement dynamic customer routing and integrate front- and back-office workforce strategies to maximise multi-skilling.
• Ensure continuous channel optimisation by reviewing performance and improving customer interaction to enhance the customer journey.
• Manage the implementation of workforce technology strategies to automate processes, improving efficiency and support for Customer Success operations.
• Enhance and optimise forecasting models, capacity planning, and the complete life cycle of scheduling, ensuring accurate staffing and performance.
• Utilise Workforce Planning tools to monitor real-time activities, scheduling, and service levels, while addressing system issues in coordination with IT.
• Identify and implement innovative solutions to scheduling constraints within the contact centre.

Compliance, Risk, and Financial Management

• Ensure compliance with legal, statutory, and regulatory requirements while addressing operational risks.
• Implement governance structures and contribute to cost-saving initiatives that align with financial targets.
• Manage the operational requirements of the integrated operating model to meet delivery objectives.

Team Leadership & Development

• Provide coaching and development for the team, identifying strengths and improvement opportunities. Recruit, mentor, and retain top talent to foster a high-performing workforce.
• Design and implement a two-way communication environment, aligned with company values, and ensure alignment between digital services and workforce strategies.

Stakeholder & Relationship Management

• Build strong internal and external relationships to understand business strategies and capacity demands.
• Maintain active communication with stakeholders, addressing concerns, and aligning customer service capabilities with workforce strategies.

Performance Analysis & Continuous Improvement

• Analyse business and operational reports to identify improvement opportunities. Implement corrective actions based on historical data trends.
• Measure and report on the impact of current improvement initiatives, while continuously identifying new strategies for workforce optimisation.  

Qualifications

• Degree in business management, industrial engineering, IT or related fields – (essential). 

Experience

• +4 years in a Contact Centre or equivalent role, leading and/or participating in Workforce Management system and solutions and guiding Contact Centre Management delivery, frameworks, policies, procedures and guidelines - (essential).
• Experience within the FMCG, retail sector or similar - (preferred).  
• We value practical learning experiences, if a candidate does not have a degree, demonstrable relevant experience will be considered.
• A proven track record of driving Contact Centre Management related activities within a large, nationally/internationally distributed retail or call centre rostered/scheduled environment. 

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Job Objectives

• Reconcile electronic card and wallet payment tender types (e-tenders) per store. 
• Reconcile bank accounts related to e-tender settlements 
• Reconcile control accounts to ensure accuracy of debtor and creditor subledgers 
• Investigate unreconciled transactions and resolve reconciliation queries 
• Process all daily exceptions and escalate any outstanding queries for e-tender transactions to external service providers 
• Calculate and process monthly commission/rebate accounting entries 
• Verify accuracy of external service provider invoices. Investigate and resolve differences. 
• Reconcile processed work by verifying entries and comparing system reports to balances. 
• Ensure accurate allocation of credits, payments to invoices and reconciliation of debtor accounts. 
• Ensure accurate and efficient management of stakeholder details in accordance with company policies, PCI, FICA and POPIA guidelines. 
• Maintain accurate financial records 
• Respond by phone and e-mail to stakeholder queries correctly and timeously in a professional manner. 
• Ensure that all daily, weekly and monthly duties and deadlines are met consistently. 
• Perform ad hoc administrative tasks - as required.

Qualifications

• Accounting certificate, diploma or equivalent

Experience

• +2 years of relevant experience in a financial, administrative or similar role.

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Our ideal candidate will be adept at

• Managing sales performance of the branch
• Controlling all stock management functions within the branch
• Manage all branch staff effectively
• Provide excellent customer service
• Control all cash management activities within the branch
• Report on all branch activities and relevant data
• Contribute meaningfully towards the regional budgeting process
• Implement daily management controls.
• People Management & Training

Qualifications

• Matric essential
• Retail Management Diploma would be a serious advantage

Experience

• Proven Retail Furniture environment experience - 3 year minimum
• People Management Experience - 3 years minimum
• Managing successful teams of Sales Representatives - 3 years minimum