Latest Openings at MultiChoice

Key Performance Areas

Tasks

Proposals and Contracts

• Act as the gateway for all sponsored properties between DStv Media/channel partner/sponsor/agency/production houses
• Sponsor/agency, DStv Media and channel expectations are met and implemented according to specified requirements
• Draft sponsorship contracts detailing all the elements, and ensure signed contracts returned and distributed prior to flighting/production
• Create detailed sponsorship schedules of the elements per project, and then include all sponsor elements as per signed contract
• Ensure all required parties have a full understanding of the sponsorship schedule and requirements thereof; obtain client approval during the process

Deal Management

• Get material and graphics from client if required for the production
• Create the airtime brief of the sponsorship elements, brief into the relevant DStv Media and channel teams, and get client approval before going to air
• Brief in-competition campaigns and update the systems for SMS/IVR entry mechanisms, and process competition entry volumes for client
• Ensure clients deliver prizes prior to flighting, and manage dispatch thereof
• Manage and monitor production timelines and ensure all parties adhere thereto, and ensure quick turn arounds on all approvals
• Run weekly scheduling meetings

Billings/Accounts

• Capture sales contracts onto billing monthly sheets
• Capture schedule payments on Landmark
• Maintain Contractual billings and Event schedules
• Resolve Billing Queries with Clients and Accounts Department
• Report on relevant schedules to Accounts for Sales tracking
• Assist with Sponsorship phasing for the budgeting process

Production and Scheduling

• Brief in-promo and Billboards to SS On-Air-Marketing
• Create Production Chase lists for Clients/Agencies
• Ensure Sponsor Material received, processed, and captured timeously
• Book client assets with internal graphics team for editing
• Ensure sign off and approval of rendered assets
• Implement bespoke assets with SS production team

Administrative Tasks

• Ensure material approved, delivered on-time, and flighting codes are allocated – may need to collect material from time-to-time
• Monitor sponsorship elements to ensure they are executed and flighted as per sponsor contract
• Ensure sponsorship elements that are not flighted or flighted incorrectly, are communicated to your line-manager as they are detected
• Keep necessary parties informed of the status of the sponsorship/project
• Attend production shoots and client functions when necessary
• Attend client meetings on key sponsorships/projects where necessary
• Handle client queries, requests, and issues on sponsorships timeously
• Obtain the necessary reports and data of the completed sponsorship and prepare a post-campaign analysis report and/or presentation
• Attend and minute DStv Media and channel status meetings where required
• Attend to PA Duties from time-to-time (meetings, boardroom bookings, travel, admin)

Qualification

• Diploma in Media, Marketing & Communications or Project Management

Experience

• 3-5 years Media and Implementation experience
• Knowledge of the media industry, especially sponsorships

Technical Competencies

• Fully computer literate (PowerPoint, Excel, Word, Office etc.)
• Understanding of Broadcast systems and some technical knowledge
• Project Management skills
• Sound computer literacy
• Excellent communication skills, written and verbal in English
• Excellent Presentation Skills
• Networking and client service skills
• Interpersonal skills
• Time management skills

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Key Performance Objectives

Managing Selected Categories

For the selected categories:

• Define and Implement Category Management Approach; Develop overall category vision and strategy in line with the established overall Procurement Strategy and Policies.
• Deep understanding and technical expertise is required in the relevant category, specifically Marketing and Video Content and Production.
• Act as an Account lead to one or more Business Units, and act in a Source to Pay advisory role to the Finance Business Partners and CFOs, and HOD’s
• Establish category priorities and planning based on benefits opportunities.
• Lead the planning and application of Strategic Sourcing, using the structured methodology, to address Category total cost of ownership.
• Mandate to negotiate, sign and terminate contracts with regards to applicable categories, dependent on DOA.
• Lead, develop and manage cross-functional category teams in Strategic Sourcing
• Lead management of internal stakeholders: Work with business partners to develop and secure valuable agreements to procure materials and/or services which meet internal business partner requirements.
• Lead the development and monitor the execution of the Supplier Management Strategy / Approach, including Supplier Relationship Management and Performance Management.
• Work with Contract Managers to execute Contract Management as a part of Category Management/Supplier Management activities and ensure regional and local contract execution resulting from with Strategic Sourcing.
• Execute contract implementation in a way that maximizes future contract compliance. Monitor compliance and solve issues with internal customers and suppliers.
• Plan for and set a plan for contract implementation in collaboration with central and regional buyers and when applicable, with the PTP Manager
• Accountable for Category Benefit Tracking, to identify opportunities for cost savings and to measure the results of category sourcing and procurement initiatives.
• Lead and collaborate with Sourcing analyst(s) and Sourcing Specialists (from the pool of Resources) in the different Strategic Sourcing activities.
• Manage suppliers: Facilitate Commercial Supplier Performance Management for strategic and preferred suppliers, where applicable.
• Good understanding of eProcurement, e-Sourcing and e-Tendering tools

Qualifications

• Ideally advanced university qualifications, preferably in Purchasing Management or Supply Chain Degree, Commerce other relevant discipline.
• Recognized qualification in Procurement. MCIPs is an advantage

Experience / Skills

Required

• Minimum of 5-10 years’ relevant experience in a similar role/strategic sourcing and procurement.
• SAP system experience
• Deep technical experience in Marketing Video Content & Production
• Deep understanding and ability to execute on Project & Program Management
• Stakeholder Management
• Proven analytical skill and ability is essential. Strong competencies in data cleaning, sorting, visualisation, analysis and modelling is required.
• Advanced negotiation skills
• Ability to manage leaders within a team
• Experience with managing Preferential Procurement and Enterprise and Supplier Development.
• Can-do go getter attitude with ability to manage multiple initiatives simultaneously

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Key Performance Objectives    Tasks

• Budget & time management Deliver all CVM campaigns and projects on time and executed accurately and efficiently.
• Liaising with 3rd party, manage and maintenance CVM system and ensure deliverables are met
• Ongoing optimisation of campaigns to achieve ROI

Operational Delivery   

• Manage end-to-end execution of business usual campaigns, ensuring they are aligned with the company's objectives.
• Ensure the successful deployment of any required functional and capacity upgrades to CVM systems, tools, and services on time within the required quality standards.
• Extract and transform data in preparation of campaign execution using Oracle SQL OR Salesforce Marketing Cloud.
• Build customer journeys in Salesforce Content Builder to keep customer engaged through out offer life cycle across multiple mediums: Email, SMS, SmartSMS, Facebook, Push Notification, App inbox, WhatsApp, Outbound Dialler and EDN.
• Coordinates enhancements as per the planning document
• Work closely with analytics team to integrate propensity models to campaign tool
• Implementation and integration of new channels and tools
• Ensuring system uptime – delivering campaign SLA’s
• Monitoring and assessment of campaigns
• Optimisation of campaign delivery, reach & impact for all direct campaigns
• System reviews to ensure efficient use all resources including BAU as well as Reward campaigns
• Optimisation of customer lifestyle steps to reduce communication and increase activity and revenue.
• Assist with management of customer touch rules – including opt outs & quarantine
• Assist with optimisation of the campaigns and the channels used for indirect and voice campaigns
• Working closely with the rest of the team on campaigns
• Oversee the activities of the team to ensure effective delivery of business outcomes

Reporting

• Identify and prepare relevant information and data for reporting purposes.
• Make assessments of and draw solutions from qualitative data. Make logical deductions and draw conclusions that can be motivated.

Qualifications Essential:

• Degree in IT

Qualification Preferred:

• Post Graduate Degree in Marketing or related will be advantageous.

Experience:

• Minimum of 3 years’ experience in Customer Value Management
• Minimum of 3 years in SQL Database query
• Salesforce/CRM or other Marketing Automation tools (advantageous)
• Sound project management and organizational skills.
• Ability to collaborate and coordinate with cross-functional teams.
• Experience in data analysis and regular and timely report writing.

Technical Competencies

• Execution
• Reporting
• Analytics
• Time / project management
• Stakeholder management
• SQL database
   

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Key Performance Objectives

Strategy Formulation and Execution

• Define and deliver MAH operations strategy, guided by leading practice, to meet the operational requirements of the customer strategy and all functional heads
• Drive initiatives that ensure and maintain alignment between corporate strategy, In-Country strategy, customer strategy and brand portfolio

Business Operations Management

• Oversee the delivery of a seamless high-quality service across the MAH Operations function
• Identify, evaluate and drive innovative operational excellence and continuous improvement across the MAH Operations function to ensure enhanced operational performance – including rolling out new processes, tools, and ways of work to drive measurable improvements in performance
• Drive the digitalisation of the Customer function by streamlining and innovating business processes to enhance efficiency
• Plan and coordinate demand across the MAH Operations function, including events, projects and other operations oriented activities
• Monitor all aspects of the customer journey and Customer function operational touch points in real time and enable the ability to respond timeously
• Interface into all external business areas to ensure alignment and that the Operations function’s requirements are catered for in Enterprise rollouts
• Manage, Coordinate and implement best practice testing disciplines across all systems at corporate and In-country.
• Manage any new system rollouts across all MAH territories, including operational readiness plans.
• Implement proactive monitoring capability across all systems that’s impacting the MAH business to proactively detect any system performance that will impact the customer journey.
• Ensure the ongoing stability of the payments landscape, in particular ensuring that 3rd Party Payment platforms and vendors are monitored, issues quickly identified, and resolved either with 3rd Party Vendors or with Multichoice Internal IT departments
• Optimise the 3rd Party Payments landscape across Sub-Saharan Africa, including ensuring payment vendors comply with Multichoice governance and standards, onboarding strategically important aggregators/vendors, offboarding vendors (where appropriate), and identifying and driving continuous improvement initiatives
• Manage billing platform audit, risk and compliance for user management
• Assist to drive technology modernization programme for billing and payment platforms, including assistance with the change management program
• Implement and manage MAH business application support function
• Implement and manage MAH data management strategy, governance and compliance capability

Define and Own Payments Strategy

• Design, implement and promote the Global Payment, Billing strategy
• Present opportunities and business cases
• Drive the payment migration strategy to enable Moment as a super aggregator for MultiChoice
• Drive effective influencing and syndication with executive leadership
• Drive broader thought leadership in support of peers and Country GMs and RDs
• Provide the stakeholders with insights on new global / local market trends, technology trends & competitive intelligence relating to their portfolio. Establish and maintain close relationship with in country and corporate stakeholders.
• Drive major investment decisions and those having significant impact
• Understand trends and the application of these new trends, such as Blockchain, Cross border payments, fractional billing
• Collaborate closely with designers, engineers, analysts, and other cross-functional team members
• Perform market research and analysis and produce payment insights
• Guide and implement business and opportunity evaluation
• Understand differing payment and billing models, and create the ideal framework
• Represents the Company with external entities by presenting at conferences; communicating in writing and interfacing with outside agencies
• Be the voice of our customer and lead on insights gathering

Stakeholder Management

• Build and manage sustainable business relationships at all levels internally, and within the external account.
• Interface into all external business areas to ensure alignment and that the Operations function’s requirements are catered for in Enterprise rollouts
• Ensure all impacted external business areas are regularly updated on the status of issues, defects, and enhancements that are impacting their operations, during the period that the Operations Function diagnoses and resolves said issues. 

Compliance/Risk and Budget Management

• Drive a culture of proactive compliance in the function.
• Monitor compliance in terms of all statutory requirements.
• Ensure budgets, plans and forecasts are managed and tracked periodically and use these inputs to proactively identify business opportunities and / or challenges

People Management

• Oversee the activities of the team to ensure effective delivery of business outcomes.
• Optimising staff solutions to ensure efficient delivery of business goals
• Develop a high performing team by embedding formal performance management process using I-perform system and informal coaching. Encourage frequent knowledge sharing between team members.
• Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed.
• Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Capital.
• When required, initiate disciplinary processes for team members calling on support from Human Capital when required.
• Resolve grievances raised by team members and escalate only if required.
• Address poor performance of any team member through the formal Performance improvement programme and ensure that continued poor performance is appropriately dealt with.
• Motivate team members and ensure that their efforts are recognised.

Qualifications

• Post Grad Qualification or Equivalent NQF Level 8 Qualifications in Business Management, Engineering or similar
• An MBA or related will be advantageous

Experience

• A minimum of 10 - 12 years related experience in customer operations, planning, innovation, process improvement and transformation
• Min 5 years Management Consulting experience, preferably with top tier firms
• Proven track record of managing complex technical projects across functions and business
• Min 8+ years of senior management experience

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Key Performance Objectives

Tasks

Contracts Administration

• Ensure all SuperSport obligations within the rights agreements are delivered upon
• Liaise with Executives, HOD’s and Managers to facilitate prompt issuing, renewal, and approval of contracts.
• Assisting the Head of Acquisitions with completing Tender documents, requirements, and submissions
• Prepare contract Deal memo/ requirements before the deal is confirmed.
• Obtaining contract-related information from relevant external parties.
• Liaising between parties regarding contract development and negotiations regarding terms and conditions.
• Assist Legal with formatting and sending out the confirmed changes.
• Ensure efficient capturing of contracts and check the accuracy of the contract details on Synergy and report errors to stakeholders/ managers and suppliers.
• Track system authorizations and correspondence.
• Maintain an audit file for each contract which will include original contract, all correspondence, changes, amendments, clarifications and payment schedules.
• Develop and maintain an effective database of information on all SuperSport contracts, deal memos, MOU’s and SLA’s. Ensuring the legibility and effortless electronic access and tracking system.
• Ensuring all relevant and valid licenses are created and Finance and Scheduling are advised timeously of all new and future content/ programming.
• Liaise with supplier for extensions or addendums during peak season.
• Ensure that the supplier is loaded on to the procurement system (SMAX) and all necessary documentation is submitted and complies with Shared Services requirements.
• Ensure all deadlines and conditions described on the contracts are met (e.g. payments are processed accordingly and Scheduling have the schedules and broadcast requirements ahead for the relevant events)
• Provide contract summaries and ensure contract execution in accordance with company policy.
• Load contracts on Signing hub for authorizing and signing.
• Monthly Reports to management of all new deals and reports on new and existing deals, as well as extract archive content for comparisons.

Sports Portfolio Optimization

• Continuously evaluate and optimize SuperSport’s sports content portfolio based on performance metrics, user feedback, and market trends.
• Provide recommendations for adding, renewing, or discontinuing sports content.
• Assess the cultural relevance of sports content across different regions and demographics to ensure that the sports content portfolio reflects the diverse interests of the target audience.

Negotiation and Deal Structuring

• Manage the negotiation of agreements where SuperSport have output content-filler type relationships with production houses around the world.
• Lead negotiations with content providers, including licensing terms, pricing, exclusivity, and contractual obligations.
• Collaborate with legal teams to structure and finalize content acquisition deals.
• Negotiating contract terms and conditions with external partners - certain limit.

Contracts Management

• Manage the updating of the Supplier database, request Residency Certificates, Withholding Declaration Forms and up to date banking details from suppliers.
• Assist with the general contract management for Regulatory, Production, Marketing and Digital.
• Order tickets for relevant World Cup events (Rugby, Cricket and Football). Collate regular ticket reports/templates and other data analysis to assist the relevant departments with their orders and update the supplier’s portals with the ticket holder’s information and assist with visa and Fan ID requirements.
• Manage relationships with third party ticketing outlets.
• Organize the onboarding of the directors on Law Trust’s Signing Hub
• Maintain databases and questionnaires for suppliers, UEFA, CRICKET, OLYMPICS

Compliance

• Operate within a given budget to determine and ensure that the financial requirements are met.
• Work within the business processes and policies.
• Participate in learning and development activities to ensure adherence to the requirements of the business unit.
• Ensure adherence to licensing agreements, broadcast rights, and compliance with sport’s governing bodies.
• Monitor and address any potential legal or contractual issues related to sports content in collaboration with legal.

Financial Management

• Conduct financial assessments to evaluate the potential return on investment for sports content acquisitions.
• Develop and manage budgets related to sports content acquisition activities.
• Develop Monthly / yearly reports for finance and senior management regarding contracts and deals concluded.
• Send out contract financial change notices including the reporting and status of contracts to the Finance team.
• Request invoices and checking that payments are processed for rights and technical fees.

Stakeholder Management

• Act as the primary point of contact for all rights holders – Local and Foreign regarding, for rights and content.
• Provide the link between the Acquisitions department and all other SuperSport departments, distributing information and managing execution across Scheduling, marketing, production, finance, digital and DSTV Media Sales.
• Prepare and disseminate information to appropriate departments regarding contract status and relevant contract extracts or schedules.
• Collaborate with marketing, product development, and sales teams to align sports content acquisition strategies with broader business objectives.

Qualification:

• A Post graduate qualification advantageous in Business, Sports Management, or a related field.

Experience

• 8-10 years’ experience in Contracts Administrative or Administrative role or similar.
• 2+ years legal and/or contracting experience will be advantageous.
• SAP and Coupa System knowledge.
• Extensive experience in sports content acquisition, licensing, or business development within the media and entertainment industry.
• In-depth knowledge of the sports industry, including key players, leagues, and global sports events.
• Strong negotiation and deal-making skills, particularly in the context of sports broadcasting rights.
• Analytical mindset with the ability to conduct financial assessments and market analyses.
• Excellent communication and relationship-building skills.
• Familiarity with legal and contractual aspects of sports content acquisition.