Latest Recruitment at Discovery Limited

Key Purpose

• As an Agile Test Analyst, you will be a key part of an Agile team and will have a huge impact on the quality of Discovery’s growing range of digital touchpoints and services that allow the Web and Mobile Systems to deliver all outbound and in-bound communications in the best possible way.
• The Digital Channels team works on dynamic new projects and product enhancements within the web and mobile platforms in order to improve business inefficiencies, gain competitive advantage on our products and ultimately to provide better service to our clients. Using knowledge of the organization’s technology infrastructure and specific software applications, Digital Channels helps the business to address changes through technologies.

Areas of responsibility may include but not limited to

• Working as a collaborative member of the Agile Team
• Writing and executing test cases against stories, creating and maintaining automated tests in-line with agreed testing standards and practices
• Documenting defects and making these visible to the teams and the Product Owner
• Providing feedback on user stories from a quality point of view and promoting bug prevention strategies, testability, accessibility and other QA concepts
• Collaborating with other testers, BAs, developers, designers and other experts across the business to deliver business and customer value
• Being proactively involved in the end-to-end lifecycle of digital features including code reviews, user stories grooming, requirements understanding
• Actively participating in all relevant Agile ceremonies and cadences

Personal Attributes

The successful applicant must have proven experience and competencies in the following areas:

• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver

Skills

• Strong experience with: Cucumber, API Testing, Selenium WebDriver, Continuous Integration & Performance Testing
• Excellent working knowledge of test methodologies, writing test plans, creating test cases and debugging
• Extensive technical understanding across the digital domain
• A thorough understanding of testing/QA best practices
• Experience working in large, complex organisations
• Demonstrated experience in successfully contributing to development teams in an Agile/Scrum environment
• Understanding of common software failures and faults
• Knowledge of the domain (highly desirable)
• Knowledge of the system or application-under-test (highly desirable)
• Experience in a variety of testing efforts (desirable)
• Knowledge on various automation Frameworks (BDD, Data Driven, Keyword, Modular)
• Experience in Development and Maintenance of Automation Framework
• Toolstack Experience:  Jira, Jira-Xray, Confluence, Postman, SoapUI

 
Qualification and Experience

• Matric (Essential)
• IT related degree or diploma
• ISTQB Foundation Level Certification and/or Advanced Level(advantageous)
• Agile Methodology Certification
• 1 year Software Development experience

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Key Purpose

• Develop new and innovative strategies to improve the loss ratio in the building and contents claims environment. Source, establish and maintain new partnerships in order to support the strategic procurement.

Areas of responsibility may include but not limited to

• Accurate and timeous reporting of relevant management information to all stakeholders which would include procurement management, claims and suppliers
• Assist Head of Procurement in developing procurement policies, procedures, processes
• Build strategic, professional and ethical relationships with internal clients and suppliers
• Continuous improvement of training methods and performance measurement systems
• Ensure procurement function’s compliance with company policies, procedures and IT standards, focusing on standardization of processes
• Process mapping & improvement
• Key account management
• Non-motor procurement auditing

Personal Attributes and Skills

• Deciding and initiating action
• Working with People
• Persuading and influencing
• Presenting and communicating information
• Writing and Reporting
• Planning and Organising
• Delivering results and meeting customer expectations
• Following Instructions and Procedures
• Coping with pressure and setbacks
   

Technical Skills

• A way of work that anticipates the requirements of various stakeholders when engaging through all mediums of communication
• A passion for independent-based decision making
• Curiosity and comfort with numbers and large data sets
• The ability to deliver in a high-pressure, innovative environment
• An understanding of economics of supply and demand
• Excellent negotiation skills
• The ability to engage at strategic, tactical and operational levels of the business
• Attention to detail
• Excellent verbal and written interpersonal skills
• Ownership of personal development

Education and Experience

Minimum

• Matric (Essential)         
• Degree (Advantageous)
• 2-3 years experience in building insurance environment

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Key Purpose

• This Role is to assist with maintenance strategies and that they are carried out timeously. This role will entail fault finding, analysis of equipment and problems. The aspects of this is to ensure that Key water systems are operational and problems resolved quickly within the associated SLA for both Critical and non-critical areas.

Areas of responsibility may include but not limited to

Maintenance strategies

• Ensure Maintenance strategies are carried out to building, relevant equipment, water systems and services. [preventative, reactive, statutory, condition]
• Plan, develop/create and conduct preventative maintenance to equipment and new equipment.
• Conduct statutory maintenance as per regulatory compliance requirements and to Discovery set Standards
• Conduct reactive maintenance with urgency and complete it with required quality standards and within prudence.
   

Maintenance plumbing work 

• Identify problem with equipment, pipe work and substandard installation work
• Carry out necessary work to repair equipment and unblock pipes
• Fault diagnoses boilers and heat pumps systems
• Water closet system are kept on good order
• Testing of equipment that is water related such as Dishwasher, water dispensers, irrigation, pumps and so on.
   

Safety and compliance

• Ensure compliance to safety, health and environment Act as well as adherence to the Discovery standards and practices and compliance to the OHS Act.
• Ensure required maintenance activities is carried out at required intervals and that the service and equipment comply to regulations

Personal Attributes and Skills

• Solutions driven
• Able to work alone
• Good communication in English  
• Customer focused
• Proficient with computers

Education and Experience

• Plumbing skills – understanding the principles of water reticulation and drainage systems experience in repairs of minor blockages and WC flushing systems. 
• Understand maintenance strategies [preventative, reactive, statutory]
• Environmental knowledge of the impacts of poorly maintained water systems, chemicals
• Knowledge and work experience in Plumbing Field (2 years minimum) and working in a corporate or similar environment. Working with Geberit systems, high pressure piping and on a number installation with boilers and plumbing piping. Good understand filtration systems, and pumps.
• Advantages – qualification in plumbing and or Pllumbing training that covers the fundamental concepts

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Key Purpose of the role

• The position is responsible for managing a smaller team, responsible to check quality of the billing processed within the team.   The incumbent must ensure that the processes and procedures are implemented, maintained and improved, in order to ensure that the team managed are able to conduct the operational activity within regulatory frameworks, accurately, effectively and efficiently. Align processes with the company strategy. The incumbent must ensure that the team has the knowledge, skills, tools and competencies required to perform the required job within service level agreements. Create an environment that support individual performance and a culture of continuous improvement. The incumbent must have an appetite to be part of a growing new business unit, able to adapt to change easily and drive change management within the team, challenge the status quo, motivate and inspire the team. The incumbent will continually review existing processes and procedures in order to ensure the delivery of committed services to the Umbrella Funds.

Areas of responsibility may include but not limited to

• Manage adherence to Service Level Agreement. Implement processes and procedures and ensure all services in respect of the operations of Umbrella Funds are conducted timeously and efficiently.
• Dealing with the full Human Resources function for staff managed. Ensure others are trained on the processes and systems. Provides staff with clear direction. Sets appropriate standards of behaviour and outputs.  Delegates work appropriately and fairly. Motivates and empowers others.
• Ensure that the billing process is accurate, compliant, and abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules. Ensures delivery of key operational attributes such as data completeness and data quality.
• Responsible to maintain and update SOP’s in line with business process developments and system enhancements. Assist with audits and appropriate responses to audit queries.
• Ensure regular, comprehensive and appropriate management reports are generated for submission to line manager and the broader business.
• Ensure productivity levels are optimised.
• Dealing with escalated calls or queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
• Develop and maintain excellent business relations with internal and external brokers.
• Managing projects.
• The incumbent is the Subject Matter Expert in Group Risk area under management. Produces new ideas, approaches or insights. Produces range of solutions to problems and do root cause analysis. Effective decision-making by “out of the box” thinking and weighing up risks involved.

Personal Attributes and Skills   
The successful candidate must demonstrate the following competencies:

• Communication Skills: able to communicate clearly both verbally and in writing.
• Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
•  Ability to communicate logically and objectively is essential components of this role.
• Attention to detail
• Very organised
• Conflict Management
• Expresses opinions, information and key points of an argument clearly.
• Probes for further information or greater understanding of a problem.
• Relates well to people at all levels.

Education and Experience

• NQF level 5 equivalent qualification.
• 3 - 5 years operational leadership and management experience – Essential.
• 3 - 5 years Employee Benefits / billing process experience (Group Risk Billing experience advantage).
• NQF level 6 or B Com degree or similar is advantageous.
• Relevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds – Advantageous.
• MS Office - Advanced Excel skills, Accounting, Investments, People management, operational processes and process mapping. Retirement Fund and Umbrella Fund operations.
• Full compliance and legislative universe relating to employee benefits.
• 3 - 5 years’ experience in the employee benefits and 5 years in a senior role.