Latest Recruitment at Hollywoodbets

Advantageous:

• 6 months within the Gaming or Betting industry.
• Relevant Diploma, Degree or NQF 4 Learnership.
• Valid driver’s license.
• 1-2 Years leadership experience.

Key responsibilities:

Branch growth

• To ensure achievement of targets within your areas in accordance with Branch budgets.
• Drive business results by creating an open dialog with your guests to educate them on all your Branch products.
• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratchings which occur throughout the day.
• Be knowledgeable on all game rules, odd and pay-outs.
• Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
• Taking customer bets where applicable (A requirement in express Branches).

Cash administration

• Cash management within the Branch according to defined processes and procedures and minimize risks, theft and fraud.
• Educate team members on all FICA Compliance.
• Ensure daily banking schedules are submitted to the Branch Manager and Senior Team Leader.
• Ensure adherence to credit card administration and EFT policies where applicable.
• Ensure team members are issued with correct floats at the end of their shift.
• Interim checks must be done within the course of the day with Team Leader on duty.
• Ensure to reconcile by end of shift to the balance which is reflected on the LPM, Admin and HIS report.
• Recovery process must be managed in line with processes and procedures.
• The correct process must be followed with lost ticket claims;
• Ensure the ticket number is received from the Helpline when processing the claim.
• Record the guest’s details and ID number to validate payment after 90 days.

Branch reporting

• Ensure that daily newsflashes provide a high level overview of the operations for the day.
• Manage Branch stock control to ensure that there is sufficient supply (although not over and under).
• Ensure that a stock taking is done weekly and account for stock shortages.
• Team Leaders must send an email notifying the Branch Manager, Senior Team Leader and Cash Management Department of the shortage.

Security management

• Be aware of your surroundings when opening and closing the Branch.
• Ensure all security factors are adhered to when banking is conducted.
• Be aware where all panic buttons are placed within your Branch.
• Ensure all camera’s inside and outside the Branch are all in working order.
• Manage all security aspects in the Branch.
• The cashing up process must be conducted with the Branch doors closed with security monitoring the areas.

Branch appearance

• Ensure that the Branch is always neat and tidy according to Hollywood standards.
• Ensure that that facilities are well maintained and in good working condition.
• Comply with all procedures to prevent losses to the organisation, advising your Branch/Senior Team Leader promptly of any problems and malfunction with the terminals, equipment and resources (e.g. TV display of results, Off-line).

Compliance

• Compliance and adherence to company's internal control policy.
• Ensure compliance with company, legislative and legal requirements.
• More specifically, ensure compliance with Gambling Board requirements.
• Compliance to the code of ethics and escalate fraudulent activities.
• Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
• Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
• Ensure all team members are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allow to take personal bets within the Branch.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.

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Job Description

Hollywoodbets has an exciting opportunity available for a Senior Team Leader to be based at our Mossel Bay Branch, Western Cape. The purpose of this role is to assist with managing the Branch to achieve the business objectives in accordance with the Regional and Retail Operations strategy.

Minimum requirements:

• 1 year in a management capacity or managerial experience.

Advantageous:

• Relevant Diploma, Degree or NQF 4 Learnership.
• Valid driver’s license.
• 1 year sales management experience.
• 1 year cash management experience.
• 1 year within the Gaming or Betting industry.

Key responsibilities:

Branch growth

• To manage the achievement of targets and branch growth in accordance with operational procedures.

Branch Administration and Cost Management

• Manage branch cost and budget to ensure maximum profitability and manage monthly expenses.
• Cash management within the branch according to defined processes/procedures and minimize risks, theft/fraud.
• Ensure daily banking schedules are submitted to the Area Manager.
• Ensure adherence to credit card administration &EFT policies where applicable.
• Senior Team Leaders must send an email notifying the Branch, Regional Manager and Cash Management Department of the shortage.
• Recovery process must be managed in line with processes/procedures.
• Manage branch stock control to ensure that there is sufficient supply (although not over/under).
• Ensure that a stock taking is done weekly and account for stock shortages.
• Manage all security aspects in the branch.

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Job Description

Hollywoodbets has an exciting opportunity for Sales Consultant: Outbound to be based at our Umhlanga Office in Durban. This position is responsible for making outbound calls to selected customer base, for customers that are either inactive or that could be possible new customers from leads received through various marketing campaigns. The purpose of the position would be to increase the customer base/retain customer’s/convert inactive customers to active customers.

Minimum Requirements:

• Computer literate.
• Willingness to do shift and weekend work.
• At least 3 months sales experience – preferably within a Call Centre environment.
• At least 3 months betting knowledge.

Responsibilities:

• Minimum talk time of 4.5 hours per day as a standard requirement.
• Call quality is monitored and should never be scored lower than 90%.
• Accurate reporting and dispositioning of calls.
• Ensuring timeous reporting to Team leader/Campaign Manager.
• Making outbound calls to customers and proactively promoting the company and brand with the view of increasing the active customer base.
• Follow the script provided during the telephonic contact with the customer and ensuring that QA scores are at expected levels.
• Effectively managing time in line with the operating procedures of the Call Centre.
• Establish rapport with the customer.
• Actively promote the offering and use persuasion techniques and objection handling to convert.
• Ensure communications is at a level that maintains the Company brand / Image and does not expose the Company to reputational risk.
• Strict adherence to break times and office hours.
• Meet daily / weekly / monthly targets.
• Comply with Company and department Policies and Procedures.
• Any other ad hoc duties that might be required.

Skills and competencies:

• Excellent communication and interpersonal skills.
• Strong attention to detail.
• Strong marketing tactics and sales techniques.