Purpose of the role:
Provide training to internal sales teams on systems and products. Work closely with sales, marketing, product owners and operations teams. Create and deliver internal training content. Ensure current training content and ongoing training interventions that helps to maintain and upskill the sales team.
- Develop in-house training material and content on e-learning platforms
- Work with a wide scope of products, publications and solutions and the supporting sales processes
- Deliver training, as well as coach and mentor those in sales, marketing, and sales support roles
- Training via various platforms: Zoom webinars, MS Teams, Classroom, e-learning and Seismic
- Engage in training with a view to onboarding and upskilling internal sales teams so that they are equipped to deliver on overall sales targets
- Ability to identify and assess skills gaps and provide relevant training to reduce discrepancies
- Identify training, mentoring and coaching needs of sales account managers and deliver appropriate training, mentoring and coaching solutions for all products
- Proactive and agile approach in creating and implementing training interventions
- Map out training plans per market segment and assign to individual members
- Maintain training administration database
- Maintain records of training and progress tracking all training
- Extract and compile reports on training activities and individual achievements and remedial actions
- Liaise with product managers, sales managers, and marketing to identify training opportunities
Core Competencies:
- Experience in salesforce training or similar role as a coach/trainer
- Successful track record in delivering training, coaching and development of sales personnel
- Knowledge of sales theory and technique
- Ability and experience with creating content on e-learning platforms
Internal Interactions:
- Product owners
- Sales senior leadership
- Sales and support managers
- Marketing manager
Minimum Requirements:
- Min 3-5 years’ experience in a Telesales and or direct sales environment
- Learning & Development or similar qualification
- Sales training delivery experience.
- Product and process training course development, and delivery experience
- Responsible, trustworthy, motivated and self-disciplined
- Excellent verbal & written communication skills
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LexisNexis, Parley Pro CLM (Contract Lifecyle Management), a high growth, cutting edge Silicon Valley company with revolutionary digital negotiation technology, is looking for a Senior Full Stack Software Engineer. This is a unique and impactful opportunity to play a mission critical role in the team that builds enterprise software to support the world’s largest businesses. The product is designed to help companies automate contract negotiation and management with best-in-class collaboration, contract intelligence, and workflow capabilities.
We adopt cutting-edge technologies and techniques to produce exceptional results, which means you will be working with technologies like Spring Boot, ReactJS, Angular 11+, Typescript, AWS (S3, SNS, SQS, EKS etc.), Redis, Solr, Kubernetes, and many more. We will empower you to contribute on design, implementations, and processes as each team member is critical in the success of delivering high quality solutions. We offer great career growth and provide a wide variety of training opportunities to constantly build the skillset of your choice.
You will join a supportive, collaborative team that is working on modernizing a cloud hosted application and your contributions as a Software Engineer will be to support the development of new features as well as enhancing the existing features.
Required Qualifications:
- 5+ years of full-stack software engineering experience building web applications.
- Strong understanding and ability to apply Object-Oriented concepts
- Knowledge and experience in Java, Angular, and Angular.js
- Strong Understanding of Spring, Hibernate, REST, and Java ecosystems-related technologies
- Knowledge of databases and the ability to write SQL queries.
- Knowledge of Agile software development methodologies
- BS Engineering/Computer Science or equivalent experience required.
Preferred Qualifications:
- Strong knowledge and experience in front end technologies such as JavaScript, TypeScript, JQuery, Angular.js, Angular, ReactJS and/or another modern front-end framework
- Experience building complex enterprise level integrations with vendor management systems, ERP, CRM, and eSignature services
- Consistent use of good coding standards, and a drive to improve personal and team code quality
- Experience in driving process and delivery improvements
- Experience in engaging with product managers and wider stakeholders to ensure developing things of value for customers and business
- Strong self-starter with a creative problem-solving attitude.
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Job Summary:
- A UX Researcher I helps teams to understand user behaviours, needs and motivations. She/he works collaboratively with senior researchers and other business teams. She/ he uses observation techniques, interviews, task analysis and other feedback methodologies. She/he ensures our produts are regularly tested with users.
Responsibilities:
Customer (or User) Focus
- Is familiar with and can use customer frameworks (e.g. Jobs To Be Done, personas).
- Leverages analytics and other insights to better understand customer needs.
- Leads research to explore and understand user needs.
- Makes research driven recommendations to improve the overalll user experience.
- Keeps up to date on news/incidents and understands what is happening in the market and with competitors.
Creative Problem Solving
- Asks the right questions to explore the problem.
- Works with designers to iterate and test solutions.
- Independently identifies different research solutions.
- Considers the problem from a number of angles.
- Collaboratively analyses the results of research to recommend solutions.
Product Design
- Under the guidance of seniors, follows a User-Centred research process.
- Practices and learns research techniques.
- Creates research documentation and analysis outputs.
- Runs small-medium research projects.
- Works with UX Designer to define structure and layout of the product.
- Works with Visual Designer to define the visual identity of products.
Data Driven Analysis & Testing
- Regularly tests design work with users in partnership with UX Design team.
- Proactively uses data to establish key metrics for projects.
- Iterates research methods based on testing and data analysis.
- Explores data from analytics packages, customer insight or other sources to understand context of research work.
Technical Skills
- Uses relevant tools for research analysis.
- Understands the nuances of researching in different contexts (remote / in person / unmoderated /moderated).
- Uses research software (Qualtics, Lookback, Usertesting.com) to intermediate level.
- Proactively identifies needs for training in technical skills.
Competencies:
Personal Capability
Practices Self-Development
- Is curious and keen to learn and develop new ideas, skills and knowledge
- Acts on feedback to improve him/herself
- Looks for developmental opportunities in day-to-day work
- Invests time and energy in self-development (professional qualifications , relevant reading, networking meetings, etc.)
Solves Problems and Analyzes Issues
- Is able to ask effective questions and collect facts from multiple sources in order to solve problems
- Is able to effectively identify and analyze problems and propose solutions
- Effectively manages day-to-day issues and problems without intervention
Innovates
- “Brainstorms“ with others to look for different approaches to current process and tasks
- Looks for opportunities to develop new ideas or thinking within own role
- Experiments with new ideas as part of role
Interpersonal Skills
- Communicates Powerfully and Prolifically
- Demonstrates effective conversational skills, including active listening and questioning
- Shares information relevant to own role
- Participates in team presentations
Collaboration and Teamwork
- Develops co-operative working relationships within the team
- Considers how own style affects others and tailors interactions accordingly
- Looks for ways to develop mutually beneficial relationships across teams
Builds Relationships
- Is approachable and friendly
- Asks for opinions of others
- Participates in formal and informal gatherings to meet new people and develop new relationships
Experience and Education
- Minimum 2 years of corporate work experience in a UX Researcher role
- Bachelors or Masters degree in a design subject (Psychology, UX, HCI, Product Design, Design, Graphic Design, etc discipline) is preferred.
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