UX Researcher at Relx

Job Summary:

• A UX Researcher I helps teams to understand user behaviours, needs and motivations. She/he works collaboratively with senior researchers and other business teams. She/ he uses observation techniques, interviews, task analysis and other feedback methodologies. She/he ensures our produts are regularly tested with users.

Responsibilities:

Customer (or User) Focus

•  Is familiar with and can use customer frameworks (e.g. Jobs To Be Done, personas).
•  Leverages analytics and other insights to better understand customer needs.
•  Leads research to explore and understand user needs.
•  Makes research driven recommendations to improve the overalll user experience.
•  Keeps up to date on news/incidents and understands what is happening in the market and with competitors.

Creative Problem Solving

•  Asks the right questions to explore the problem.
•  Works with designers to iterate and test solutions.
•  Independently identifies different research solutions.
•  Considers the problem from a number of angles.
•  Collaboratively analyses the results of research to recommend solutions.

Product Design

•  Under the guidance of seniors, follows a User-Centred research process.
•  Practices and learns research techniques.
•  Creates research documentation and analysis outputs.
•  Runs small-medium research projects.
•  Works with UX Designer to define structure and layout of the product.
•  Works with Visual Designer to define the visual identity of products.

Data Driven Analysis & Testing

•  Regularly tests design work with users in partnership with UX Design team.
•  Proactively uses data to establish key metrics for projects.
•  Iterates research methods based on testing and data analysis.
•  Explores data from analytics packages, customer insight or other sources to understand context of research work.

Technical Skills

•  Uses relevant tools for research analysis.
•  Understands the nuances of researching in different contexts (remote / in person / unmoderated /moderated).
•  Uses research software (Qualtics, Lookback, Usertesting.com) to intermediate level.
•  Proactively identifies needs for training in technical skills.

Competencies:

Personal Capability

Practices Self-Development

•  Is curious and keen to learn and develop new ideas, skills and knowledge
•  Acts on feedback to improve him/herself
•  Looks for developmental opportunities in day-to-day work
•  Invests time and energy in self-development (professional qualifications , relevant reading, networking meetings, etc.)

Solves Problems and Analyzes Issues

•  Is able to ask effective questions and collect facts from multiple sources in order to solve problems
•  Is able to effectively identify and analyze problems and propose solutions
•  Effectively manages day-to-day issues and problems without intervention

Innovates

•  “Brainstorms“ with others to look for different approaches to current process and tasks
•  Looks for opportunities to develop new ideas or thinking within own role
•  Experiments with new ideas as part of role

Interpersonal Skills

• Communicates Powerfully and Prolifically
•  Demonstrates effective conversational skills, including active listening and questioning
•  Shares information relevant to own role
•  Participates in team presentations

Collaboration and Teamwork

•  Develops co-operative working relationships within the team
•  Considers how own style affects others and tailors interactions accordingly
•  Looks for ways to develop mutually beneficial relationships across teams

Builds Relationships

•  Is approachable and friendly
•  Asks for opinions of others
•  Participates in formal and informal gatherings to meet new people and develop new relationships

Experience and Education

• Minimum 2 years of corporate work experience in a UX Researcher role
• Bachelors or Masters degree in a design subject (Psychology, UX, HCI, Product Design, Design, Graphic Design, etc discipline) is preferred.