Latest Vacancies at Core Group

Minimum Requirements:

• Completed Matric
• Basic knowledge of computer hardware and software
• Familiarity with common operating systems (e.g., Windows, macOS, Linux)
• Basic understanding of networking concepts and protocols
• Ability to troubleshoot and solve technical problems
• Excellent communication and interpersonal skills
• Ability to work well in a team environment
• Strong customer service orientation
• Familiarity with support ticketing systems

Responsibilities:

• Provide technical support to customers in-store and over the phone
• Troubleshoot and resolve issues with software
• Install and configure new hardware and software for customers
• Provide support to customers on how to use their Apple products
• Maintain accurate records of customer interactions and repairs
• Work closely with other members of the technical team to ensure the smooth operation of the store

Key Competencies:

• Learning Agility: Ability to learn quickly and adapt to new technologies and processes
• Analytical Thinking: Ability to analyze and break down complex technical problems into manageable parts
• Initiative: Ability to take ownership of problems and follow through to resolution
• Attention to Detail: Ability to pay attention to details and ensure the accuracy of work
• Time Management: Ability to manage time effectively and prioritize tasks based on urgency and importance
• Professionalism: Ability to maintain a high level of professionalism and work ethic in a fast-paced and challenging environment

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Job Description

The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills. 

Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support.  You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

You need to have:

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

The right person for this role is someone with

• Tenacity, that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities

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Position Summary:

The Sales Consultant is responsible for maximizing sales and enhancing customer satisfaction by providing expert guidance and assistance throughout the sales process. This role involves establishing and maintaining relationship with customers, understanding their needs, and offering tailored solutions. The Sales Consultant will be expected to stay updated on product knowledge, market trends, and competitor offerings to provide accurate input and recommendations to customers.

Responsibilities:

Customer Engagement:

• Engage and build positive relationships with customers to understand their needs and requirements.
• Provide exceptional customer service by offering product knowledge, advice, and assistance.
• Demonstrate a thorough understanding of various products, features, and benefits to effectively answer customer queries and make recommendations.
• Serve as the primary point of contact for customers to ensure a seamless sales experience.
• Maintain regular follow-up and communication with customers to nurture ongoing relationships.

Sales Management:

• Achieve sales targets through effective lead generation, prospecting, and conversion strategies.
• Develop and implement sales techniques to increase customer interest and drive sales growth.
• Collaborate with the sales team to identify potential sales opportunities, market trends, and customer needs.
• Conduct product demonstrations and presentations to potential customers.
• Prepare and present sales proposals, negotiate terms, and close deals.
• Monitor and track sales activities, customer interactions, and market feedback for reporting purposes.

Product Expertise:

• Continuously acquire and update product knowledge, including features, benefits, and competitor offerings.
• Conduct regular research on market trends, customer preferences, and competitor activities to provide accurate and up-to-date information to customers.
• Identify opportunities to enhance existing products or suggest new product ideas based on customer feedback and changing market demands.
• Actively participate in product trainings and ensure mastery of technical knowledge.

Requirements:

Education and Experience:

• Bachelor's degree in business, marketing, or a related field is preferred.
• Proven experience in sales or relevant customer-facing roles.
• Familiarity with the sales process and techniques.

Skills and Abilities:

• Excellent communication and interpersonal skills.
• Strong negotiation and persuasion abilities.
• Customer-oriented approach with a passion for providing exceptional service.
• Able to understand and fulfill customer needs by recommending appropriate solutions.
• Ability to work independently and as part of a team.
• Proficient in using CRM and other sales software/tools.
• Good organizational and time management skills.
• Self-motivated with a results-driven attitude.
• Adaptability to changes and ability to thrive in a dynamic environment.

Additional Requirements:

• Availability to work flexible hours, including evenings and weekends.
• Valid driver's license and willingness to travel, if required.