Latest Vacancies at Fidelity Services Group

Job Summary:

• The Compliance Officer is responsible for ensuring that the organization complies with all applicable laws, regulations, and internal policies. They will work closely with various departments to identify areas of potential risk and develop strategies to mitigate those risks. The Compliance Officer will also be responsible for conducting audits and investigations and implementing corrective actions, as necessary.

Key Responsibilities:

• Develop and maintain a compliance program that meets the requirements of relevant laws and regulations.
• Conduct regular audits to assess compliance with internal policies and procedures
• Investigate and resolve complaints and reports of non-compliance.
• Provide training to employees on compliance-related matters.
• Develop and implement compliance monitoring and reporting systems.
• Stay current on changes to laws and regulations that may affect the organization.
• Develop and maintain relationships with regulatory bodies and industry organizations.
• Collaborate with internal departments to ensure compliance with all relevant laws and regulations.
• Develop and maintain a code of conduct and ethics for the organization.
• Anti Money laundering experience in relation to the following:
• Provide oversight of Fidelity Services Group (“FSG”) financial crime control efforts and report back to senior management on FSG’s efforts to mitigate financial crime.
• Document all processes related to the Anti-Money Laundering (“AML”), Combating the Financing of Terrorism (“CFT”), Counter Proliferation Financing (“CPF”) and sanction control functions (collectively called financial crime);
• Review AML/CFT/CPF policy statement and relating processes on an annual basis.
• Collate and co-ordinate suspicious alert reports submitted by the rest of the business units.
• Conduct suspicious activity and transaction investigations based on the information provided in the suspicious alert reports.
• Submit section 29 (Financial Intelligence Centre Act, 38 of 2001) reports to the Regulator via goAML.
• Conduct ongoing monitoring and assurance testing in terms of financial crime controls.
• Conduct predefined and limited real-time sanction screening of customers at the time of onboarding as well as at client review.
• Prepare and conduct annual AML, CTF, CPF and sanctions awareness training throughout FSG and more advance level training to the higher-risk areas within FSG.
• Liaise directly with Regulators on any financial crime related issues.
• Prepare high-level weekly, monthly and quarterly reports on key risk areas to senior management; and
• Liaise with various frontline business units and representatives to provide ad-hoc assistance with queries and general financial crime control advice.

Qualifications:

•  Bachelor's degree in business, law, or a related field.
• A minimum of 3-5 years of experience in compliance or a related field.
• Strong understanding of relevant laws and regulations.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Experience in conducting audits and investigations.
• 8. Certification in compliance (e.g. Certified Compliance & Ethics Professional) is preferred.

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Job Purpose:

The purpose of the position is to provide the administration, coordination of meetings, control of benefits processes and problem solving related to employee benefits. Facilitate and/or initiate Fidelity Cares requests applications. To set up and maintain a used friendly HR Portal upload and update information as and when required. Compilation of monthly and quarterly reports including presentations and minutes for certain meetings.

 Key Job Outputs:

• Provide administration services for employees related to the employee benefits namely pension/provident funds and trauma counselling on issues pertaining to the service providers.
• Assist with problem solving regarding to employee benefits.
• Setting up and maintain a user-friendly HR Portal, upload documents and do updates as and when required
• Coordinating meetings, setting agendas, compiling information, taking minutes plus following up on items to be actioned.
• Compilation of monthly and quarterly presentations and reports
• Participation in sub-committee’s activities emanating from meetings.
• Facilitate and /or initiate Fidelity Cares requests applications.
• Circulating information to the Group HC team for sharing purposes
• Provide administration services for employees related to benefits namely pension/provident funds and trauma counselling on issues pertaining to services.
• Provide administration services for employees related to benefits namely pension/provident funds and trauma counselling on issues pertaining to services.
• Ensuring that all known claims are reported.
• Follow up on submitting of documentation.
• Liaising with service providers to ensure that claims are finalized.
• Report monthly on progress made.
• Ongoing liaising with service providers on queries ensuring that delivery is achieved.
• Ensuring that all known claims are reported.
• Follow up on submitting of documentation.
• Liaising with service providers to ensure that claims are finalized.
• Report monthly on progress made.
• Ensuring that all known claims are reported.
• Follow up on submitting of documentation.
• Liaising with service providers to ensure that claims are finalized.
• Report monthly on progress made.
• Ensuring that all known claims are reported.
• Follow up on submitting of documentation.
• Liaising with service providers to ensure that claims are finalized.
• Report monthly on progress made.

Formal Qualification:

• Grade 12 or equivalent (NQF4).
• Human Resources Diploma or similar qualification.
• 2 years’ experience in an administration / coordinator position.
• Computer literate in Microsoft Office especially PowerPoint and Excel.

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Overall Purpose of the Job: 

• The Community Operations Manager is to assist the Branch Manager with growth (OI, customers, attrition etc.) and the deployment of the local community strategy within the branch.  The incumbent will be responsible for all operational managerial functions within the branch, including but not limited to the following:

Minimum Requirements

• Senior Certificate or equivalent
• Post matric qualification in General Management advantageous.
• 3 years’ minimum experience, at Mid-Management level.
• Grade B PSIRA Certificate
• Valid driver’s license.
• Firearm competency (Business purposes)
• Grade B Security Certificate – (existing or to be obtained on appointment)

Duties & Responsibilities

Pro-active Strategy

• Develop and continuously revise a pro-active training strategy for the area (patrols, stand-off points, joint operations, visibility drives, etc.).
• Develop an understanding of the customer needs to drive strategy development. In conjunction with the Branch Manager, identify areas of high attrition (service, price and competitors), high crime and low reconnection areas. Arrange at least 1-2 operations in the identified areas per week. Identify any building sites in the area and ensure maximum visibility around these properties.
• Understanding of the competitive landscape as it relates to the pro-active model.
• Work with Branch Management team to investigate and consider area innovations (technology and processes) approaches to pro-active security.
• Develop a crime reduction strategy in area of responsibility. Identify crime trends. Plan and execute special operations (FADT and/or joint operations) to combat the crime trends identified.
• Develop a measuring criteria and reports to show improvement in crime reduction and client growth related to the pro-active strategy.
• Quarterly area security risk assessment to be conducted based on the modus operandi identified from all incidents (identify vulnerable areas within the areas and propose solutions / suggestions to the Branch Manager for further discussion with the community.

SAPS Involvement

• Develop a working relationship with all key persons within the SAPS environment (sector members, sector commanders, CPF, station commander).
• Be a key go-to-person by both operations and business to assist in solving crime incidents through SAPS contacts.
• Attend all SAPS, crime and CPF meetings with the Branch Management team as far as possible.
• Arranging and attending of all joint SAPS operations, visibility drives, roadblocks etc.

Customer Service

• Assist in ensuring that all media channels (WhatsApp groups) are set up (via CMC). Ensure the process of acknowledging messages, despatching and feedback is adhered to.
• Compile and distribute a monthly report to all stakeholders on the pro-active measures taken, and the success thereof.
• Attend all serious crime incidents personally, and assist the client with any/all security needs.
• Regularly meet with LSS site steering committees.

Staff Training

• Work with training resources to ensure that specific proactive training is conducted with all reaction and LSS officers within the area (ensure training is aligned to the pro-active approach).
• Continuous on the job training/evaluations are conducted with all staff – training to include: proactive meet & greets / open gates / stop & question / supervision of LSS guards / identification of possible weak spots (security breaches) / mind set change of reaction officers from reactive to proactive / public space protection.

Marketing Alignment

• Keep marketing and communications informed on developments within this portfolio (Generating and communicating PR material).
• Ensure all operations are recorded (report and photos) and sent to Branch Manager and marketing to arrange for distribution to all clients.
• Understand and manage client perceptions identified through client perception surveys.

General

• Assist Regional Operations Manager with general discipline in the area enforcing patrols, standoff points, and SOP adherence.
• Managing daily, weekly, and monthly compliance and required operational duties:
• Manage all Response areas, measuring service levels on response times and maintaining response targets set out in area KPI.
• Compile reports, Preliminary reports for incidents and accidents, for management.
• Manage and keep standard operating procedures to a high level, ensure that these policies are adhered to daily.
• Control budget and manage overtime and expenses.
• Manage and control all purchases.
• Manage all new employees as required in the recruitment process.
• Manage and keep track of all disciplinary hearings.
• Co-ordinate admin staff to produce statistics on a daily, weekly and quarterly basis.
• Conduct performance appraisals and manage HR manage system.
• Check and control PSIRA registration/Competencies/training monthly.
• Control Fleet requirements, managing fuel, violations, vehicle repairs and services.
• Manage and control FAMS firearms requirements.
• Logistics Management (i.e. distribution and control of firearms, compiling and control of all reports and paperwork).
• Manage Payroll requirements daily and monthly (Time books, leave, OT and absenteeism).
• Manage and improve all processes and resources to ensure compliance with the corporate Zero Harm philosophy.
• Effectively manage incidents, including motor vehicle accidents to improve the Health and Safety of employees.
• Ensure that area response activities are carried out in such a manner to provide excellent customer service (attrition).
• Assisting Regional Manager with the implementation of systems.
• Running “special projects”.
• Dealing with IR related matters and disciplinary enquiries.
• Monitoring/Coaching/Assisting of staff to continually improve them-selves (motivate staff).
• Managing performance goal targets, in line with Operational requirement and company strategy.
• Take direct and full responsibility for the Area. To be on call 24hours.
• Monitoring of BPSI clocking’s and driving discipline of not having unmanaged clocking’s -103s.
• Maintenance and managing of LSS sites.

Competencies (Technical & Behavioral)

• Computer Literate (MS Office, advanced Excel, PowerPoint)
• Extensive knowledge of Operations, Sales, Technical and Administration.
• Integrity and trust
• People Focused
• Command Skills
• Managing through systems
• Time Management
• Business Acumen
• Drive for results
• Customer Focus
• Managing and Measuring Work
• Building effective teams

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Description 

• The purpose of the position is to repair the company vehicles when needed. Possible candidates should reside within the area or in close proximity to our Pinetown offices.

Requirements

• 3 – 5 years Mechanical experience in both petrol and diesel vehicles
• A good understanding of Workshop consumables and vehicle parts
• A thorough understanding of workshop environment
• Driver’s license and own transport essential
• Own tools is essential
• Have Auto Electrical experience

Key responsibilities:

• Services and repairs on all company Vehicles
• Standby duties/ after hours with the odd occasional. 
• To do services on all Company Vehicles out of guarantee
• Top do all repairs/maintenance on Company Vehicles efficiently and promptly in conjunction with Fleet Manager
• To advise the Fleet Manager / Technical Advisor (ordering Clerk) on all difficulties/ problems if repairs / maintenance cannot be done
• Report all major repairs required to the Fleet Manager for approval
• To take all Vehicles for a “test drive” after repairs / maintenance have been done
• To do standby repairs / maintenance after hours and over weekends (designated mechanics only)
• To ensure that a list of spares and brake pads / linings used on breakdowns handed to the Transport Admin Assistant WEEKLY (standby Mechanics)

go to method of application »

Overall Purpose of the Job: 

• The Community Operations Manager is to assist the Branch Manager with growth (OI, customers, attrition etc.) and the deployment of the local community strategy within the branch.  The incumbent will be responsible for all operational managerial functions within the branch, including but not limited to the following:

Minimum Requirements

• Senior Certificate or equivalent
• Post matric qualification in General Management advantageous.
• 3 years’ minimum experience, at Mid-Management level.
• Grade B PSIRA Certificate
• Valid driver’s license.
• Firearm competency (Business purposes)
• Grade B Security Certificate – (existing or to be obtained on appointment)

Duties & Responsibilities

Pro-active Strategy

• Develop and continuously revise a pro-active training strategy for the area (patrols, stand-off points, joint operations, visibility drives, etc.).
• Develop an understanding of the customer needs to drive strategy development. In conjunction with the Branch Manager, identify areas of high attrition (service, price and competitors), high crime and low reconnection areas. Arrange at least 1-2 operations in the identified areas per week. Identify any building sites in the area and ensure maximum visibility around these properties.
• Understanding of the competitive landscape as it relates to the pro-active model.
• Work with Branch Management team to investigate and consider area innovations (technology and processes) approaches to pro-active security.
• Develop a crime reduction strategy in area of responsibility. Identify crime trends. Plan and execute special operations (FADT and/or joint operations) to combat the crime trends identified.
• Develop a measuring criteria and reports to show improvement in crime reduction and client growth related to the pro-active strategy.
• Quarterly area security risk assessment to be conducted based on the modus operandi identified from all incidents (identify vulnerable areas within the areas and propose solutions / suggestions to the Branch Manager for further discussion with the community.

SAPS Involvement

• Develop a working relationship with all key persons within the SAPS environment (sector members, sector commanders, CPF, station commander).
• Be a key go-to-person by both operations and business to assist in solving crime incidents through SAPS contacts.
• Attend all SAPS, crime and CPF meetings with the Branch Management team as far as possible.
• Arranging and attending of all joint SAPS operations, visibility drives, roadblocks etc.

Customer Service

• Assist in ensuring that all media channels (WhatsApp groups) are set up (via CMC). Ensure the process of acknowledging messages, despatching and feedback is adhered to.
• Compile and distribute a monthly report to all stakeholders on the pro-active measures taken, and the success thereof.
• Attend all serious crime incidents personally, and assist the client with any/all security needs.
• Regularly meet with LSS site steering committees.

Staff Training

• Work with training resources to ensure that specific proactive training is conducted with all reaction and LSS officers within the area (ensure training is aligned to the pro-active approach).
• Continuous on the job training/evaluations are conducted with all staff – training to include: proactive meet & greets / open gates / stop & question / supervision of LSS guards / identification of possible weak spots (security breaches) / mind set change of reaction officers from reactive to proactive / public space protection.

Marketing Alignment

• Keep marketing and communications informed on developments within this portfolio (Generating and communicating PR material).
• Ensure all operations are recorded (report and photos) and sent to Branch Manager and marketing to arrange for distribution to all clients.
• Understand and manage client perceptions identified through client perception surveys.

General

• Assist Regional Operations Manager with general discipline in the area enforcing patrols, standoff points, and SOP adherence.
• Managing daily, weekly, and monthly compliance and required operational duties:
• Manage all Response areas, measuring service levels on response times and maintaining response targets set out in area KPI.
• Compile reports, Preliminary reports for incidents and accidents, for management.
• Manage and keep standard operating procedures to a high level, ensure that these policies are adhered to daily.
• Control budget and manage overtime and expenses.
• Manage and control all purchases.
• Manage all new employees as required in the recruitment process.
• Manage and keep track of all disciplinary hearings.
• Co-ordinate admin staff to produce statistics on a daily, weekly and quarterly basis.
• Conduct performance appraisals and manage HR manage system.
• Check and control PSIRA registration/Competencies/training monthly.
• Control Fleet requirements, managing fuel, violations, vehicle repairs and services.
• Manage and control FAMS firearms requirements.
• Logistics Management (i.e. distribution and control of firearms, compiling and control of all reports and paperwork).
• Manage Payroll requirements daily and monthly (Time books, leave, OT and absenteeism).
• Manage and improve all processes and resources to ensure compliance with the corporate Zero Harm philosophy.
• Effectively manage incidents, including motor vehicle accidents to improve the Health and Safety of employees.
• Ensure that area response activities are carried out in such a manner to provide excellent customer service (attrition).
• Assisting Regional Manager with the implementation of systems.
• Running “special projects”.
• Dealing with IR related matters and disciplinary enquiries.
• Monitoring/Coaching/Assisting of staff to continually improve them-selves (motivate staff).
• Managing performance goal targets, in line with Operational requirement and company strategy.
• Take direct and full responsibility for the Area. To be on call 24hours.
• Monitoring of BPSI clocking’s and driving discipline of not having unmanaged clocking’s -103s.
• Maintenance and managing of LSS sites.

Competencies (Technical & Behavioral)

• Computer Literate (MS Office, advanced Excel, PowerPoint)
• Extensive knowledge of Operations, Sales, Technical and Administration.
• Integrity and trust
• People Focused
• Command Skills
• Managing through systems
• Time Management
• Business Acumen
• Drive for results
• Customer Focus
• Managing and Measuring Work
• Building effective teams

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Job Description

• The above position is vacant at our Vredendal Branch. The overall purpose of this position is to distribute and receive consignments.

Minimum Requirements:

• Clear criminal record
• PSIRA accredited with a minimum Grade C qualification is advantageous
• At least 1 years’ experience in security industry or similar role
• Computer literate (compulsory)
• Possess excellent communication skills
• Must be able to work at night
•  Able to work under pressure
• Physically fit

Job Specification (not totally inclusive):

• Prepare for vault room duties
• Planning of the vault room schedules CIT
• Receiving and distributing of consignments to and from CIT teams
• Scanning of consignments
• Balancing of vault and locking up
• Sorting of consignments
• Documentation and administration duties
• Searching duties

Other Personality Attributes and Core Competencies:

• Accuracy
• Good interpersonal skills
• Organising and planning ability
• Quality assurance
• Willing to work overtime
• Customer focus
• Team Work
• Honest and reliable

go to method of application »

Overall Purpose of the Job:

• Ensure effective completion of all administration duties pertaining the area.

Minimum qualifications and experience:

• Grade 12 or equivalent
• Excellent verbal and written communication
• Minimum of 2 years admin background
• Computer literate – MS Office
• Experience with Listener – advantageous

Main duties & Responsibilities: 

• Incumbent has to collect quotes for allocated area.
• Check that quotes are on Listener.
• Assign quotes to a technician.
• Prioritize calls to optimize travelling time for technicians.
• Schedule jobs efficiently according to capacity and geographic location (Servicing and Installations)
• Contact clients schedule appointment and confirm time (Including telephone technical bookings and control room booking sheet)
• Assist sales in booking technicians
• Voiding of Aged jobs and giving pipeline figures of installations
• Assisting JHB in sending job cards
• BNS and insurance reports
• Scheduling installations for CPT sales
• Ensure that all documents as received from OTC are handed to the Technical Manager for allocation to technicians. (Invoice stats to Technical Manager)
• Follow up on Top 20, Low Bat and Overactive list
• Resolve all queries related to scheduling immediately and escalate complications.
• Assist technicians, loading of radios and putting on test
• EHS Assistance
• Technical assistance to clients
• Follow up on all jobs with forward for scheduling the same day.
• Ensure department runs efficiently by assisting to relieve in the absence of a team member.
• Order, Issue and Control Stock / Stock Warehouse responsibilities – assist with stock take
• Assist in Technical invoicing
• Distribution of service and installation stock to Technicians.