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  • Posted: Nov 15, 2023
    Deadline: Not specified
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  • KPMG is the authoritative voice in Africa - unmatched in our ability to provide excellent service to our global, regional and local clients. KPMG in Africa's footprint ensures our forward-thinking, skilled professionals understand the complexities of doing business on this continent. Our deep expertise on Africa’s contrasts and opportunities and long-stand...
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    ITS Service Delivery Manager

    Description of the role and purpose of the job:

    The IT Service Delivery Manager is responsible for developing and leading the team of IT Service Desk Analysts and IT Asset Management. The role includes the day-to-day support, compliance, SLA management, maintenance, lifecycle management and planning of the production business applications used within their service area and ensuring the support strategy is in alignment with the overall IT and business direction.

    Key responsibilities:

    • Define, document, agree, monitor, measure, report and review against SLA’s the level of IT services provided to the business.
    • Determine, document and agree requirements for new services and produce Service Level Requirements.
    • Manage the day-to day delivery of the services with operational teams and any third party organisations, in accordance with the SLA’s and KPI’s, ensuring that resourcing requirements are appropriately managed
    • Define escalation matrices and manage service escalations to ensure issues are dealt with expediently
    • Communicate proactively and clearly with the key stakeholders to ensure effective, timely understanding and reporting of relevant information.
    • Communicate effectively to ensure the ITS team clearly understands deliverables to, and expectations from internal clients
    • Identify and drive technological improvements that enhance business outcomes for our internal customers
    • Develop and maintain effective stakeholder relationships at all appropriate levels across the organisation
    • Provide internal and external reporting on agreed service levels, with recommendations for improvements
    • Ongoing review and alignment of service offerings with internal customer requirements
    • Ensure continuous improvement by initiating and driving regular process and quality reviews within the service teams
    • Ensuring agreed transition processes and schedules are followed to ensure successful introduction of new services or versions of existing services.
    • Will lead the Service Delivery team in the elimination of support and maintenance costs associated with assets by suggesting the decommissioning or consolidating similar products and help establish total cost of ownership (TCO) of production assets within their defined service function.
    • Negotiate with relevant parties in respect of disruptions & major amendments to the provision of services.
    • Set clear direction and objectives by defining and establishing team performance measures and standards which underpin overall objectives.
    • Providing coaching, mentoring, support and guidance to staff members in reporting line.

    Skills and attributes required for the role:

    Skills:

    • Experience of the Software Delivery Lifecycle
    • A good understanding of IT technical solutions and preferably an ITIL foundation qualification
    • Excellent leadership and management skills showcasing a coaching and mentoring style
    • Excellent communication and interpersonal skills, coupled with the ability to negotiate and influence at all levels

    Personal attributes:

    • Excellent client focus
    • Ability to deal with conflict
    • Extremely high level of confidentially and integrity
    • Able to maintain a friendly, professional manner when liaising with clients, even in challenging situations
    • Ability to multi-task
    • The ability to build collaborative relationship with good interpersonal skills and the ability to relate well to colleagues with differing levels of expertise and skills while championing inclusion and diversity
    • The ability to work well under pressure and to perform to deadlines
    • Ability to manage resources
    • Team player who is self-aware
    • Strong organisation skills; a self-starter with initiative, ability to foster innovation and a common sense approach to problem solving
    • Sound decision making ability
    • Focus on continuous improvement within the ITS function while advancing an ethical environment
    • High level of attention to detail and a desire to drive quality

    Minimum requirements to apply for the role (including qualifications and experience):

    • Minimum of 10 years of progressive work experience, at least 2 years in an IT / Service Management role
    • Four-year degree or Diploma with focus on IT, or equivalent combination of education and experience
    • Experience of the Software Delivery Lifecycle
    • A good understanding of IT technical solutions

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    Senior Oracle Developer

    Description of the role and purpose of the job:

    The Senior Oracle Applications Developer will be responsible for designing, developing, customizing and integrating Oracle e-Business Suite applications with other systems, and providing ongoing support and future enhancements of those solutions. Mentoring and peer review of the Junior Application Developer.

    Key responsibilities:

    • Responsible for ensuring KPMG SA’s Oracle EBS portfolio of applications are designed to meet evolving business requirements and meet coding and application standards for reliability, scalability, availability, and usability.
    • This position will also work with team members as needed to scope, design, develop, test, support and enhance Oracle e-Business Suite, Oracle SOA and Oracle ADF solutions.
    • Design Develop utilities to ensure we have modular approach in programming for uniformity & to improve productivity.
    • Work with Oracle functional business and system analysts to gather business requirements, translate them into specifications documents.
    • Responsible for coding and unit testing application software across production support, enhancements and projects.
    • Work under the supervision or mentorship of the Oracle Application Developer to translate business requirements into logical, component-based technical designs.
    • Meet service level agreements for production support response and resolution.
    • Design and develop technical solutions to a pre-defined requirement and develop components including extensions, views, customizations, modifications, reports, and workflows under the mentorship and guidance of the Oracle Application Developer or as a part of a team.
    • Follow documentation, software development methodology, version control and testing, and migration standards.
    • Ability and willingness to learn regarding the applications and their ecosystem.
    • Review of code and ensure adheres to industry best practices and KPMG Coding standards.
    • Participate in analysis discussions to ensure the business requirements are met.
    • Provide all necessary documentation for developed solutions, data flows, coding and designs.
    • Provide all implementation guides for deployment to Production environments.

    Skills and attributes required for the role:

    • Application Development Framework (ADF) and Service Oriented
    • Architecture (SOA) concepts knowledge is required but not mandatory.
    • Analytical and problem-solving skills
    • Excellent verbal and written communication skills
    • Excellent client focus
    • The ability to work well under pressure and to perform to deadlines
    • Team player who is self-aware
    • Sound decision making ability with the ability to consult where needed
    • Focus on continuous improvement within the ITS function while advancing an ethical environment
    • High level of attention to detail and a desire to drive quality
    • The ability to work unsupervised
    • Excellent analytical and problem-solving skills
    • Excellent verbal and written communication skills
    • ADF and SOA knowledge will be an advantage but not mandatory.

    Minimum requirements to apply for the role (including qualifications and experience):

    • Experience in Oracle EBS Suite.
    • Strong technical knowledge of Oracle applications, SQL and PL-SQL is required.
    • Experience with RICE (Reports, Interfaces, Conversions, Extensions), Forms, BI Publisher Reports, Workflow, OAF and Linux Shell Scripting.
    • Good exposure to the following EBS modules: Financials, Projects, Procurement, Asset Management, HR and Payroll.
    • BI Publisher/XML Publisher Reports, Workflow, OAF, sqldeveloper and Linux Shell Scripting

    go to method of application »

    Audit Associate Director

    Description of the role and purpose of the job:

    KPMG, Port Elizabeth office is looking to strengthen its audit resources with immediate effect in the Audit space by appointing an experienced Associate Director.  The position will be based in Port Elizabeth and is available immediately.  

    Key responsibilities:

    • As an Associate Director, you’ll be involved in leading the delivery of a portfolio to clients using your experience to deliver exceptional client service. Your responsibilities will include:
    • Supervising, mentoring, and coaching junior staff including promoting audit quality
    • Managing partner involvement on audits, providing progress reports as required
    • Sign off of low risk audits as well as a reasonable assurance reports
    • Acting as the initial point of contact throughout the year for your clients
    • Budgeting and monitoring the financial performance of engagements, focusing on optimising profitability
    • Regularly and proactively communicating with senior clients on relevant industry matters
    • Acting as a department lead on your area of sector expertise
    • Keeping up to date with KPMG's product and service offerings and identifying the sales opportunities that will help us grow our business
    • Actively driving the planning of the audit, as well as the actual fieldwork at interim and final, statutory audit and completion work
    • Working on proposals and working as part of the relevant independence team
    • Performance manager for other qualified accountants to help them reach their full potential
    • Building the reputation of KPMG through the quality of work, knowledge and experience relevant to the industry

    Skills and attributes required for the role:

    • Must possess professional qualification; Chartered Accountant (SA) or international equivalent.  IRBA registration will be required.
    • Recent and extensive financial statement audit experience in valuation of unlisted debt and derivative financial instruments:
    •  Recent demonstrated practical knowledge of IFRS and technical matters relevant to your area of expertise
    • Must demonstrate gravitas and impact to earn trust and respect amongst senior leadership and the team
    • Established strong leadership skills and proven ability to provide clear directions and constructive feedback
    • Experience adding to the audit department outside of day to day delivery
    • Proven ability to identify and pursue business opportunities whilst maintaining a solution mind-set
    • Drive and resilience to deliver in a pressured environment   

    Minimum requirements to apply for the role (including qualifications and experience):

    • Chartered Accountant (SA) or international equivalent
    • Experience at a big 4 audit firm
    • 5 Years post articles experience

    Method of Application

    Use the link(s) below to apply on company website.

     

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