Latest Vacancies at Regus

Job Purpose

Working very closely with the Regional CEO to revolutionise the APAC and North/Centra/Eastern Europe Co-Working Markets by initiating and executing key strategic projects. This includes providing commercial performance analysis, driving process improvements and identifying opportunities to improve customer experience.

Key Responsibilities

• Drive market specific growth and operations programmes that deliver growth in sales, profit, margin and network growth.
• Use trend analysis to identify emerging problems/issues either in a particular product or service and propose solutions.
• Undertake ad hoc pieces of investigative analysis to identify (under or over) performance hotspots and issues.
• Help ensure we have performance plans in place for each centre.
• Other ad hoc analysis and projects as required.

Required Skills, Experience & Qualifications

• Graduate with a degree from a top tier institution.
• Experience in a commercial role in either a consultancy or fast-paced organisation.  
• A naturally analytical person with a proven ability to problem solve.
• Excellent communication, influencing and stakeholder management skills.
• Expert use of MS Excel and MS PowerPoint, e.g. advanced use of formula’s pivot tables, and VBA/Macro’s.
• Advanced experience using and building data and analysis dashboards, e.g. Tableau, Power BI as well as experience in using SQL.
• Proficient in building complex financial models, forecasting and analysis.

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Key Responsibilities

The talent programme builds on a very successful previous intakes that have collectively delivered an enormous impact on the business and have been rewarded with material pay and career progression.  The scale of the opportunity cannot be underestimated and as such we are seeking exceptional people for these roles. 

A summary of the role dimensions is as follows:

Take responsibility

• You think like a leader. 
• You focus on costs, revenue and customers.
• You take full responsibility and measure yourself in terms of the success of the business.
• You think in terms of delivering superior value to our customers and our business.

Be an expert

• You need to understand the context, the market, the customers, the product, and the competition extremely well and operate from a strong basis of knowledge and confidence.
• You are an investigator that uses data to determine how performance can improve, and you validate your analysis by talking to customers, employees, suppliers, and competitors.
• You are a problem-solver: you decompose issues and take written positions on their solution.

Drive the plan / manage projects

• You need to take responsibility for devising and executing a winning plan.
• In that plan you crisply define the target, the "what" (as opposed to the how) and manage the delivery of the "what."
• You make sure real progress is made every single month and have a pipeline of actions planned at least three months in advance.
• You are disciplined and report weekly, and on time, about the performance, issues, and opportunities of your area of responsibility.

Be precise

• You communicate extremely clearly in writing and verbally. You err on the side of clarity vs. explaining the obvious.
• You create collateral, training, FAQs, presentations, white papers that are simple, complete, precise, and accessible to anyone that needs them.

Behave like a leader

• You are not just part of the team; you lead the team. You are the hub and everyone else takes your direction.
• You don’t allow others to take you off course.

Required Skills, Experience & Qualifications

• Graduate with a degree from a top tier institution.
• Ideally trained in a post-graduate corporate programme.
• Outstanding track record of success, you will have outperformed your peer group in not just academia but in extracurricular activities as well e.g. entrepreneurship, sports, music etc.
• Experience in a highly commercial role, working in a complex, multi-channel and international environment.
• Ability to successfully influence multiple stakeholders in a matrix environment.
• A strong, confident decision maker with a proactive approach.
• Prioritises well and can manage in a high-pressure environment whilst working to tight deadlines.
• Outstanding leadership skills.
• Experience of working within a commercial environment at Management level.
• Excellent analytical skills with a passionate attitude.
• A strong desire to succeed.
• An innovative thinker with a proven ability to problem solve.
• A desire and passion to beat the competition.
• Ability to be hands-on as well as strategic and be a trouble-shooter when the business need deems it appropriate to do so.

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Drive, Energy, Ambition, Ideas… What will you be doing?

• Our centres offer busy professionals the perfect space in which to work, engage and be productive. Equipped to cater for their every need, they are built creatively, with the latest equipment and connectivity to support even the most hectic of working demands.
• You will be critical to making our centres run like clockwork. Our buildings may be beautiful, and the tech top-notch, but it is people like you who really complete the experience. If you join us as a Community Associate, you will help create a great environment for our customers, which means they return happy, time and time again.

What you’ll need…

• Customer service – this is at the heart of what we do so you should have a background in the service industry and have dealt with a diverse mix of people and customers. We offer a comprehensive induction and lots of training so we will consider people from a range of backgrounds such as Retail, Hospitality the creative arts…anywhere where the customer is at the heart of the business.  
• Leadership - You’ll be working in a small team of between 2-5 people (depending on the size of your centre) so you should have experience of working independently. Leaders at IWG are inspiring, caring and nurturing to ensure their people feel motivated to deliver world class customer service, every single day. If you join us, you’ll be developing your career from day one!
• Tech - We use a variety of systems and tech in our centres, so you’ll need to have a good command of basic IT packages such as MS Office. We will teach you the rest.  
• Problem Solving – No two days will be the same, each one will throw up new challenges for you to overcome. Problem solving is important, you will be thinking on your feet, ensuring your centre always run smoothly.

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Job Description

Collect overdue payments from our customers via the phone.

Main Responsibilities

• Manage a portfolio of customers with overdue invoices
• Persuade customers to sign up for automatic forms of payments (direct debit, credit card)
• Flag accounts that require follow up by the (legal) collection team
• Keep track of progress in our collection system
• Deliver against a set of agreed performance targets

Required Skills, Experience & Qualifications

• Good communication skills, persuasive style.
• Results focussed.
• Organised and good time management skills.
• Self-starter who takes direction but needs limited supervision.
• Previous experience of debt collection useful but not essential.