Latest Vacancies at Shoprite Group of Companies

Purpose of the Job

The purpose of the Buyers Assistant role is to support delivery of the Wine and Liquor strategic and commercial objectives through the efficient and effective execution of all operational and administrative functions related to the buying process. Key responsibilities include capturing buying related data on the system, placing orders, processing purchase orders and invoices, handling administrative and data queries from vendors, suppliers, DC’s and stores and quality checking all information inputted and captured. The role works collaboratively with the Buyer and Buying team to ensure commercial targets are met and requires a highly organised and detail orientated individual with good energy and drive to deliver on expectations and get things done.

Job Objectives    

• Ensure correct cost is loaded on DC to enable the Planner to order stock.
• Determine / extrapolate the correct pricing for different units of measure so that the correct pack size, cost and unit sale price on supplier vendor number are accurately loaded.
• Quality check cost and sales price loading after Buyers and Planners set up clusters (group per brand and store size / layout module), immediately correcting any errors identified.
• Capture and load retail prices ensuring a high degree of accuracy and meticulousness.
• Timeously resolve store queries raised as incidents (e.g., DC mispicks, supplier barcode irregularities) and range / derange as appropriate.
• Facilitate and support Checkline with consumer queries, (e.g., stock availability and placing orders), arranging IBTs as required.
• Maintain accurate, timeous loading of newly listed products on SAP Buying as approved by the Buyer.
• Inform DC Planner of new products and provide them with ties and highs as provided by supplier listing form / master data.
• Set flags on system to range/list products at store level.
• Liaise with Replenishers to ensure orders are placed and to relay Buyers’ delivery dates.
• Timeously capture deranging and mark downs.
• De/link items from DC after items have been discontinued from supplier/no longer viable for exports.
• Maintain up-to-date and accurate filing of invoices, costing documents, new article forms, and update documents per supplier.
• Generate comprehensive reports for appropriate actioning and reviews by the Buyer.
• Monitor and track progress and performance against KPI’s and proactively resolve issues or escalate to Buyer as required.

Qualifications    

• Grade 12 certificate – (essential).

Experience    

• 1+ years experience in a similar capacity or role, executing administrative functions and support related to the buying or planning process – (essential).

Knowledge and Skills    

• Exposure to a retail buying environment – (essential). Proficiency with MS Office 365 with well-developed Excel skills to prepare detailed spreadsheets using formulas – (essential).
• Exposure to SAP Buying / Retail – (desired).

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Purpose of the Job    

The purpose of the Regional People Partner role is to work alongside the Divisional People Partner and business to ensure efficient and effective functional People operational delivery and practice management to the assigned division, business leadership, employees, and other related stakeholders to drive the People agenda as aligned with business strategic and operational objectives. The People Regional People Partner gives input to all functional People related requirements and is key to the day-to-day operational excellence of their business operations. The role drives the tactical and routine People service delivery aspects in their business areas and takes operational accountability for the overall performance and productivity of the People goals within their operational regions.

Job Objectives    

Employee Centric Delivery

• Providing input into the People strategy for the Division and specific region and ensuring effective implementation plans.
• Driving People operational planning as input into the divisional and regional operational plans.
• Executing against the Divisional People Roadmap.
• Delivering end-to-end People services and solutions to the business, including the facilitation and resolution of industrial relations related matters.
• Guiding and coaching the team on People practices, policies and procedures and managing escalations from within the region. Staying abreast of new developments within the People team to ensure that the region is aligned and aware of People service and solution capabilities and offerings.
• Collaborating with the broader People team to enable provision of services and solutions.
• Driving the implementation of People projects and/or new People initiatives in the division, inclusive of all employee enablement and optimisation initiatives.
• Consolidating workforce capability and capacity requirements and developing the workforce plan and structural requirements for business.
• Together with the Divisional People Partner and Recruitment Consultant, overseeing the sourcing, recruitment, and onboarding for the region (in alignment with the People Solutions and Services Teams).
• Together with the Divisional People Partner and in conjunction with People Solutions and Services Teams, overseeing and tracking career management and succession planning for the Region (Workplace Skills Plan).
• Managing the regional execution of talent management (including performance management, learning and development) for the business and associated budgeting and administration.
• Managing People data and trends within the region in order to diagnose people issues and to provide insight into recommending effective solutions for the business in collaboration with the People team.
• Providing guidance and People advisory services to leadership within the region and aligning change priorities and agendas to align People and regional objectives and timelines.
• Providing holistic People support to the region by delivering on the full People value chain and employee life cycle. Supporting the Region on various workforce management, scheduling, time and attendance and other People wellness and health and safety activities to ensure the overall wellbeing and operational efficiency of the region.

People (Self, Team & Organisational)

• Facilitating various People activities, operations, and administration within the region to enable optimal productivity and engagement. 
• Managing employee engagement initiatives for the region.  
• Managing employee wellness initiatives in the business region.  
• Co-creating People solutions with the region to ensure that all individual, team and organisational imperatives are aligned.

Financial, Reporting & BI

• Developing the regional People budget as input into the business operational budget and or the People Partner budget within the People structures.  
• Managing People related costs and financial compliance as applicable for the region. 
• Taking accountability for all People related data and system inputs for the region including the accuracy of organisational structures, reporting lines, location, and other People data attributes.
• Driving the use of data to empower People related decision-making and sharing both traditional People metrics and new People insights with the region.

Governance & Compliance

• Managing adherence to People governance structures, policies, processes, frameworks, and procedures for the region.
• Implementing People governance, structures, policies, processes, procedures, and frameworks within the region. 
• Managing the identification and mitigation of key People risks for the region in conjunction with Operations teams. Accountable for the delivery of a regional People Risk Plan.  

Future-Fit  

• Overseeing the implementation of change initiatives to drive adoption of change.  
• Managing the identification of relevant technology requirements for the People function in the region to enable a seamless employee experience. 
• Managing opportunities for continuous improvement in regional People processes in conjunction with the Divisional People Partner, People Solutions and Services team. 

Qualifications    

• Degree in Human Resources or equivalent - (essential).  

Experience    

• +3 years in an HR Business Partnering or equivalent role, driving HR delivery of frameworks, policies, procedures, and guidelines and managing HR service delivery - (essential). 
• Experience within the FMCG, retail sector or similar - (preferred). 
• Demonstrable knowledge of HR practices within the FMCG, retail sector, applying the principles of optimum capability and capacity planning in a retail orientated environment - (essential). 
• Exposure to statutory requirements, applying and monitoring relevant laws, regulations, and best practices as they relate to HR in the specific operational context. Knowledge of HR policies, procedures, legislation and regulations - (essential).  
• A sound understanding of diversity and inclusion concepts and processes and the link between employment equity and good HR practices - (essential).  
• We value practical learning experiences, if a candidate does not have a degree, demonstrable relevant experience will be considered. A proven track record of strong generalist HR delivery executing the tactical aspects of HR delivery in a retail environment - (essential). 

Knowledge and Skills    

• Connecting & Initiating Recognises and values the contributions of others. Prioritises team goals and is willing to assist others in goal achievement. Holds themselves accountable to others. Is committed to co-operating with others to achieve organisational objectives. Works well independently without direction or reassurance from others. Understands the consequences of actions and takes accountability for making decisions within a mandate. Takes responsibility for actions and mistakes.
• Interacting & relating Communicates confidently and shares openly. Shows patience and consideration for others. Is approachable and listens to the needs expressed by others. Recognises the impact of their behaviour on others and adapts their interpersonal style accordingly.
• Executing & achieving Plans activities and projects well in advance. Shows commitment by having contingency plans in place. Draws on ideas and experiences to identify new approaches. Identifies inefficiencies and obstacles that could derail success for execution. Does not shy away from complex and difficult assignments. Examines own output, looking for potential improvements. Takes accountability for the effective execution of tasks and responsibilities. Achieves results despite obstacles and challenges.
• Responding & adapting Responds quickly to challenging situations and learns new coping strategies. Alters normal procedures to remain productive and achieve results. Ensures the quality of their work is not impacted when working under pressure. Maintains confidence and performance in the face of challenges. Willingly considers new ideas, procedures or processes to address a situation. Can adapt in fast paced working environments. Shows determination when managing the challenges that accompany change.
• Analysing & Innovating Systematically analyses information and readily comprehends new concepts and information. Develops ideas and identifies alternative approaches to the prevailing processes and practices. Investigates courses of action to identify the most appropriate solution. Evaluates the impact of proposed solutions. Considers how new ideas can be put into practice. Takes accountability for implementing new ways of working.
• Performance & output alignment Interprets individual and team performance data to identify areas of poor performance. Co-creates individual and team performance improvement plans. Aligns functional activities and outputs to the broader People team. Analyses information, workflow procedures and methods to continuously improve. Aligns with the planning, reporting and budgeting timelines, collates information for planning, reporting & budgeting inputs.
• Human Capital administration, policies & procedures Applies understanding of the organisation's HC operating model and how the administrative function integrates with other functions. Mitigates HC risks by applying HC policies, processes, and relevant regulations. Applies data security of employee files and records and makes optimal use of HC systems to maintain people data.  
• Human Capital partnering & implementation Provides general ongoing HC services to the business unit / operating area. Applies and shares knowledge of the business environment and business objectives to align HC implementation plans. In conjunction with the People Partner and HC Delivery team, implements the key HC practices as aligned with the HC Strategy and respective HC Solutions and Services practice leads: talent management: workplace skills plans, recruitment and selection, learning and development, performance management, employee relations, reward and OE etc. Applies relevant people legislative and regulatory requirements for the operating environment and ensures an implementation plan conducive to operational readiness in the specific business / operating area.
• Human Capital development Applies skills development practices within the business / operating areas ensuring ongoing support and alignment of the Divisional Training Managers and/or the Solutions L&D team. Applies the company learning and development policy and process to identify and capture learning requirements, as well as the planning and coordinating of learning interventions. Ability to apply reporting requirements for learning needs analysis and interventions. Supports and guides employees and managers with compiling personal development plans. 
• Governance & ethical behaviour Applies the Governance Policy, Code of Conduct and ethical behaviour. Addresses non-compliance and implements suitable corrections

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Purpose of the Job

The purpose of the Customer Service Centre Agent role is to support all inbound and outbound customer interactions for all supported contact centre channels in a friendly, knowledgeable, and professional manner. To promote a positive company image through telephonic and email interaction whilst solving problems. 

Job Objectives    

• Support customer interactions across various channels (including voice, email, chat, and social media)                                                                                   
• Answer and resolve customer interactions timeously to drive a First Contact Resolution (FCR) culture, by being knowledgeable and able to troubleshoot effectively.
• Remain knowledgeable of performance requirements, brands, products, programmes, and process documentation
• Ensure all Service Level Agreements are adhered to and strive to meet set KPI targets
• Ensure all set Shoprite standards, policies, and procedures are followed
• Identify and escalate potential system and process improvements with the aim to enhance the customer’s journey.

Qualifications    

• Matric (Grade 12)- essential
• Degree/Diploma or Courses in Communications or a related field - (beneficial)

Experience    

• +3 years in a Customer Service environment in a similar role in a similar role, with the ability, knowledge, and skills in providing excellent customer service support – (essential).
• Experience in a retail/contact center environment – (desired).

Knowledge and Skills    

• Proficient in Microsoft O365 with a focus on applicable tools to execute areas of function including SharePoint Online – (essential).

Key competencies and work ethic

• People orientated - enjoy working with people in a big team engaging with customers, showing patience and empathy
• Service orientated - committed to providing high-quality customer service. Ensure customer needs are understood, concerns timeously resolved, and expectations met. Always applies customer first!
• High level of self-motivation to set, meet and exceed goals and expectations.
• Has integrity and takes accountability for actions and mistakes.

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Purpose of the Job    

We're searching for a Pharmacy Manager to join our team at Medirite Kimberley! In this role, you will be tasked with leading a team and ensuring that the pharmacy operates seamlessly and efficiently.

Job Objectives    

INDIVIDUAL

• Dispensing

OPERATING RESULTS ACHIEVED THROUGH DELEGATED TASKS

• Pharmacy administration
• Housekeeping
• Stock control
• Customer service
• Sales
• Compliance
• Marketing campaigns

MANAGEMENT

• Operational work planning.
• Priority setting and scheduling of staff.
• Operational performance monitoring.
• People and enabling capacity management/Resourcing.
• Manage cross-functional relationships e.g. with Prescribers, Suppliers, Head Office, Store manager, and Cash office.
• Resolve escalated operational issues.
• Budget management.

LEADERSHIP

• Developing and tutoring staff, interns, and assistants.
• Motivate and discipline the team.

Qualifications    

Essential

• Bachelor of Pharmacy degree/ equivalent qualification.
• Registered as a pharmacist at the South African Pharmacy Council (SAPC).

Desirable

• Registered as a tutor.

Experience    

Essential

• Experience in managing staff.
• Experience working in a retail pharmacy environment.

Knowledge and Skills    

• Knowledge of Retail operations.
• Knowledge of dispensing systems and ordering systems.
• Knowledgeable with regard to pharmacy legislation.
• Knowledge of financial management principles and systems.
• Computer literacy – MS Office skills.
• Unisolv experience.
• Marconi experience (advantageous).
• Effective conflict management skills.
• Excellent interpersonal and customer-centric skills.
• Excellent organizing and planning skills.
• High level of attention to detail.