Latest Vacancies at Shoprite Group of Companies

Job Objectives

• Manage every aspect of the day-to-day running of the store, including operating standards, store administration, security, sales, aftersales, stock, and merchandising (People, Process, Product).
• Together with the team provide a friendly and engaging customer experience. Maintain a positive and lively atmosphere with particular attention to customer service and public relations.
• Provide strong leadership - motivating, leading, training and developing the team. Lead daily, weekly, and monthly store meetings to share store and individual performance, celebrate top service and sales, drive identification of training needs and attendance, provide store operations / standards updates as well as broader company initiatives underway.
• Oversee adherence to trading hours, procedural opening and closing standards (including key carrier controls) and adequate resourcing cover to meet the needs of customers (considering peak trading trends).
• Consistently maintain store appearance to guidelines and standards. Keep a neat, clean, well-stocked environment. Adhere to all standards related to signage labeling, planogram integrity, seasonal style guides and merchandise presentation ensuring high standards in product range, stock levels and presentation (and related stock smoothing).
• Manage all aspects of operational activity and management of standards pertaining sales, price, and promotion discounts, reduced to clear, donations and related pricing material.
• Manage, monitor, and mitigate losses throughout the stock movement cycle from point of arrival at store premises, verification of receipt, through merchandising, promotions, sales, self-checkout, recycle/return processes, and replenishment, managing shrinkage controls (including RFID tag controls) throughout the process.
• Manage inventory levels, assets, and expenses within the store by applying financial controls and routinely reviewing all operational processes. Ensure that the stock ledger and stock variances are accurately recorded.
• Deliver daily, weekly, and monthly reports and presentations as required.
• Share suggestions regarding the continuous improvement of store operations, campaign ideas, service, and sales opportunities etc. Support an innovative and open store environment.
• Provide support to the broader Uniq Team and other stores / projects as required.
• Build a culture of non-negotiable compliance with company guidelines, standards, procedures, and policies including but not limited to safety protocols - Health & Safety (OHSACT), Security and related Loss Prevention.

Qualifications

• Matric - essential
• Relevant post-matric courses and qualifications – (highly advantageous)

Experience

• +3 years exposure to a retail or service-oriented store environment, managing a small team in a customer interfacing, sales and stock orientated environment - (essential).
• High energy individual with overall store management experience with exposure to apparel / clothing / fashion retail - (essential).
• Exposure to retail systems, technologies, and new innovations - (essential).
• Understanding of procedures, standards, and guidelines in a retail store context – Company policies and procedures, operational controls, loss prevention and mitigation, Health & Safety – OHSACT procedures etc. - (essential).
• Flexibility to work daytime, afternoon and evening shifts, weekends, and holidays within legislative requirements - (essential). (To ensure that we optimize our service delivery to our customers and align with our teams, the working hours for this role are planned against a weekly schedule (any days from Monday to Sunday (shift work), including public holidays).

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Job Objectives

• The role supports the Store Manager in all facets of the store operations and takes full accountability of the store during scheduled shifts and/or in the absence of the Store Manager.
• Manage every aspect of the day-to-day running of the store during scheduled shifts, including operating standards, store administration, security, sales, aftersales, stock, and merchandising (People, Process, Product).
• Together with the team provide a friendly and engaging customer experience. Maintain a positive and lively atmosphere with particular attention to customer service and public relations.
• Provide leadership to the allocated team / shift - motivating, leading, training and developing the team. Participate in daily, weekly, and monthly store meetings to share store and individual performance, celebrate top service and sales, drive identification of training needs and attendance, provide store operations / standards updates as well as broader company initiatives underway.
• Maintain adherence to trading hours, procedural opening and closing standards (including key carrier controls) and adequate resourcing cover to meet the needs of customers (considering peak trading trends).
• Consistently maintain store appearance to guidelines and standards. Keep a neat, clean, well-stocked environment. Adhere to all standards related to signage labeling, planogram integrity, seasonal style guides, and merchandise presentation ensuring high standards in product range, stock levels and presentation (and related stock smoothing).
• Support and coordinate all aspects of operational activity and management of standards pertaining sales, price, and promotion discounts, reduced to clear, donations and related pricing material.
• Support / coordinate, monitor, and mitigate losses throughout the stock movement cycle from point of arrival at store premises, verification of receipt, through merchandising, promotions, sales, self-checkout, recycle/return processes, and replenishment, managing shrinkage controls (including RFID tag controls) throughout the process.
• Support / coordinate inventory levels, assets, and expenses within the store by applying financial controls and routinely reviewing all operational processes. Ensure that stock is monitored and counted daily.
• Provide stock administration – ensure that the Sales Consultants and Associates remain focused on front of house while other administration is required from a back of house perspective.
• Deliver daily, weekly, and monthly reports and presentations as required.
• Share suggestions regarding the continuous improvement of store operations, campaign ideas, service, and sales opportunities etc. Support an innovative and open store environment.
• Provide support to the broader Uniq Team and other stores / projects as required.
• Support / coordinate a culture of non-negotiable compliance with company guidelines, standards, procedures, and policies including but not limited to safety protocols - Health & Safety (OHSACT), Security and related Loss Prevention.

Qualifications

• Matric - essential
• Relevant post-matric courses and qualifications or working towards – (highly advantageous).

Experience

• +1 years exposure to a retail or service-oriented store environment, managing a small team (in a Team Leader / Senior capacity) in a customer interfacing, sales and stock orientated environment - (essential).
• High energy individual with overall store team leader and administration experience with exposure to apparel / clothing / fashion retail - (essential).
• Exposure to retail systems, technologies, and new innovations - (essential).
• Understanding of procedures, standards, and guidelines in a retail store context – Company policies and procedures, operational controls, loss prevention and mitigation, Health & Safety – OHSACT procedures etc. - (essential).
• Flexibility to work daytime, afternoon and evening shifts, weekends, and holidays within legislative requirements - (essential). (To ensure that we optimize our service delivery to our customers and align with our teams, the working hours for this role are planned against a weekly schedule (any days from Monday to Sunday (shift work), including public holidays).

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Job Objectives

• Staff management
• Stock management
• Floor-walk management
• Report analysis
• Trading premises maintenance
• Budget and target achievement
• Customer query/complaints resolution

Qualifications

Essential:

• Grade 12 qualification or equivalent (with Maths and English)

Desirable:

• Retail-related tertiary qualification

Experience

Desirable:

• FMCG experience within a retail outlet

Knowledge and Skills

Desirable:

• Product knowledge
• Branch systems knowledge
• Stock management
• Branch reports

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Job Objectives

• Assist in ensuring that parcels leave the store area to dispatch on time. 
• Assist in ensuring that the entire process of picking, checking, packing and dispatching of all invoiced items is efficient and effective  
• Staff adhere to punctuality and attandace is continuously improved. 
• Assist in ensuring that people are utilised where the need is the greatest
• Ensure work allocated and instructions clearly communicated
• Give feedback from internal and external customers is satisfactory 
• Ensure clean and hygiene Wholesale pharmacy ensured
• Ensure People are utilised optimally
• Communicate to HR any changes to the WFM schedule 
• Ensure SOP's are adhered to. 
• Ensure shelves are well stocked. 

Qualifications

• Grade 12 qualification

Experience

• 1+ year experince in a similar role in a warehouse environment
• 1+ relevant admin work experience

Knowledge and Skills 

• Highly computer literate with capability in email, 
• MS Office and related business and communication tools 
• Excellent communication skills– fluent in English and at least one other official language
• Meticulous attention to detail
• Ability to accurately follow instructions 
• Works well under pressure and meets tight deadline

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Job Objectives

BUSINESS ACUMEN

• Understands and manages relationships between Key Performance Areas (Sales, Stock, Expenses, People and Compliance Management).
• Analyses and interprets reports and financial statements, such as the Profit and Loss, admin related reports and dashboards to monitor branch performance and identify areas for improvement.
• Takes corrective action, within scope, to improve input and results as needed.
• Implements admin goals and standards at store level.
• Identifies cost saving opportunities and feedbacks to Regional Manager.
• Assesses and improves the efficiency and effectiveness of administration processes.
• Compiles and presents monthly and quarterly reports to the Regional Manager with recommendations, actions plans, deadlines and associated accountabilities.

RISK MANAGEMENT

• Ensures that stores comply with legal and regulatory requirements.
• Conducts routine store audits that check standards and adherence to policies and procedures on, but not limited to, stock receiving, stock control, Point of Sale, cash office and general store administration.
• Ensures that plans to reduce shrinkage and waste are adhered to and remedial action is taken where required.
• Follows up on any actions / plans to mitigate risk.
• Ensures that all branch filing is done timeously and correctly as per policy and set standards.
• Investigates incidents and potential fraud.
• Ensures that asset registers are maintained.
• Ensures all Health and Safety requirements are in place and managed according to Health and Safety legislation.
• Ensures housekeeping of storerooms, back office and cash office are in line with standards.

STOCK LEDGER

• Schedules and plans for stock takes.
• Supervises stock takes.
• Investigates the validity and accuracy of the reconciliation.
• Analyses the stock take reconciliation to determine reasons for out of line situations.
• Corrects out of line situations through an action plan with the branch and regional management.

PEOPLE MANAGEMENT (PEOPLE CENTRICITY)

• Conducts routine store visits to coach and guide employees on upholding / rectifying administrative and compliance standards.
• Optimises resources for improved productivity and goal achievement.
• Participates in the recruitment process for branch employees, particularly store management and stock controller roles.
• Ensures that employees are trained in accordance with training plans and job curricula.

CUSTOMER SERVICE (CUSTOMER CENTRIC APPROACH)

• Ensures all stores deliver exceptional customer service through embedding and recognising desired behaviours.
• Ensures customer complaints are expressly dealt with.

COLLABORATION AND COMMUNICATION

• Collaborates with the regional team to develop plans for enhancements or remedy.
• Communicates clearly with branch employees on related administrative standards.

Qualifications

Essential

• Grade 12 
• Highly beneficial
• Business degree or Retail Management qualification.

Experience

Essential

• 2+ years experience in a middle management or store management role.
• At least 2+ years of retail branch manager experience.
• Proven experience in regional or multi-unit retail management

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Job Objectives

Operational project delivery

• Support teams with managing the launch of new Private Label brands and products from concept to launch into store.
• Act as a brand custodian, ensure products launch in line with the brand principles and style guidesto deliver on brand IP.
• Research local and international markets, competitor brands, new product categories, trends and gaps for all new projects.
• Schedule and attend regular in-store visits, including competitors, to keep abreast of the market.
• Provide thorough packaging artwork briefs for the designer to create new packaging artwork.
• Support and understand the Concept Design process on new concept designs, range extensions and design master layouts.
• Create and maintain all projects and products on excel and the online PLM tool and invite relevant stakeholders.
• Maintain the online PLM tool to manage, track and report on projects.
• Co-ordinate and drive the artwork approval process, ensuring that all stakeholders are informed and involved in the process.

Service excellence

• Ensure that all packaging artwork is developed as per the brand style guide and in line with the brand principles.
• Ensure that all artwork is reviewed and approved by cross-functional teams before it is released for printing.
• Maintain the artwork library and archiving to ensure that all artwork is created in accordance with the to the brand style guide.
• Ensure quality control so that all artwork meets the highest quality standards.
• Provide regular reports to management on artwork-related activities.
• Maintain and track records of all artwork development and approval processes.
• Provide support to internal teams to ensure that their artwork needs are met.
• Provide support on artwork best practices and regulatory requirements.
• Support the team in buying in-store samples for benchmarking and mock-up completion.

Collaboration

• Collaborate closely with stakeholders, to ensure that artwork is produced to the required standards and delivered on time.
• Take ownership of all project documentation and engagements ensuring that discussions points and stakeholder inputs are captured and incorporated into decision making.
• Coordinating, assigning and driving project team activities to ensure project objectives are met. 
• Where possible, create efficiencies across the business by identifying cross-functional impacts and handover points that could potentially be consolidated or simplified.

Reporting

• Create project status reports and ongoing status updates to appropriate stakeholders. 
• Provide input for cross-functional teams to address issues through data and reports.
• Continuously create efficiencies by making use of data to drive quality, accuracy and timing of information to relevant stakeholders.

Qualifications

• Diploma, degree in Marketing, Packaging Technology/ Science, Customer Science, Quality Assurance, Project Management (preferred).

Experience

• +2 years’ artwork project management experience within a product development environment (essential).
•  Retail environment, Private Label brand experience and an understanding of the market and competitors (preferable).
•  Experience in Artwork Coordination within a New Product Development space related to products as well as packaging, artwork and development from ideation to implementation (advantageous).

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Job Objectives

Financial Administration

Quotes and Approvals:

• Receive and obtain quotes.
• Confirm approval from the DC Manager/Delegate.

Purchase Orders:

• Create purchase orders.
• Follow up on job completion and invoices.

Invoice Processing:

• Receive and process expense and procurement invoices.
• Park and attach procurement invoices on SAP for further processing and approval.

Monthly Jobs:

• Follow up on monthly jobs to ensure they are carried out according to different SLAs.

Filing:

• Ensure proper filing is maintained.

Accruals:

• Compile a monthly accruals list for review by the accountant.

Supplier/Vendor Assistance:

• Assist suppliers/vendors with their Excel statements and resolve billing and payment inquiries.

Supplier/Vendor Accounts:

• Compile documents to open new supplier/vendor accounts.
• Follow through until the account is open.

Statement Requirements:

• Inform and send statement requirements to suppliers/vendors.

Shoprite Store Card:

• Follow the process for authorization by the DC Manager/Delegate.
• Track and reconcile monthly usage.

Diesel Card:

• Follow the process for authorization by the DC Manager/Delegate.
• Manage filling the bowser/generator.
• Secretarial duties

Meeting Minutes:

• Transcribe minutes of meetings.

Travel Arrangements:

• Coordinate flights, accommodation, and transportation.

ADHOC Duties

Purchasing and Ordering:

•  Buy and order items as requested, with approval from the DC Manager/Delegate, ensuring adherence to budget.

Supplier Negotiation:

• Negotiate better pricing with suppliers

Stock Management:

• Manage stock levels for internal use.

POS Documentation:

• Arrange and obtain documents for items to be loaded as required upon POS.

Gift Register Management:

• Handle the internal gift register as per policy, including receiving and recording all gifts.

Buyers' Creditors Applications:

• Ensure buyers' creditors application forms are signed by Terry & Werner, then return them to PTA.

Stock Take Preparation:

• Prepare stock take files and stationery packs.

Parking Allocation:

• Allocate parking spaces as needed.

Maintenance Assistance:

• Assist with maintenance tasks if facilities staff are not available in the office

Qualifications

Essential

• Grade 12 certificate

Desirable

• Diploma in general administration

Experience

Essential

• 2+ years’ experience in an administration role with good exposure and knowledge of general administration office practices, tools and processes.

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Job Objectives

INDIVIDUAL

• Dispensing

OPERATING RESULTS ACHIEVED THROUGH DELEGATED TASKS

• Pharmacy administration
• Housekeeping
• Stock control
• Customer service
• Sales
• Compliance
• Marketing campaigns

MANAGEMENT

• Operational work planning
• Priority setting and scheduling of staff
• Operational performance monitoring
• People and enabling capacity management/Resourcing
• Manage cross-functional relationships e.g. with Prescribers, Suppliers, Head Office, Store manager, Cash office
• Resolve escalated operational issues
• Budget management

LEADERSHIP

• Developing and tutoring of staff, interns and assistants
• Motivate and discipline team

Qualifications

Essential

• Bachelor of Pharmacy degree/ equivalent qualification 
• Registered as a pharmacist at the South African Pharmacy Council (SAPC)

Desirable

• Registered as a tutor

Experience

Desirable

• Experience in managing staff
• Experience working in a retail pharmacy environment