Mid-Senior UX Designer at xneelo

About the job
About the role

• The xneelo Cape Town office is looking for a senior UX designer to contribute to our customer centric, design-driven culture and software development environment. As part of xneelo’s Experience Design team, you will tackle all aspects of the human-centred design process, contribute to our design system, support product design and development with your knowledge and collaborate in-person and remotely with your UX teammates in South Africa and Canada.

• We are in the process of overhauling our existing web platform, designing new products, and scaling the Experience Design Discipline within our organisation. We are looking for an energetic, inspiring and seasoned UX designer with a proven track record in designing and improving web applications.

As a Senior UX Designer you will:

Work closely with the UX lead and UI lead, as well as the greater team to realise our vision, mission, and values through inspiring customer-centric designs
Partner with our product team, stakeholders and customers to design solutions that achieve customer and business objectives

• Facilitate discovery workshops
• Create user journeys
• Create low-fidelity wireframes & high-fidelity prototypes and UI designs
• Conduct usability tests
• Assist in managing our growing design system

Skills and Attributes:

• User-centred design experience
• Expertise in UX design and research software such as: Figma, Optimal Workshop, and Hotjar
• Product and competitor research
• Data analysis & working with Google analytics are a plus
• Excellent communication skills that will assist you in presenting concepts and ideas in a way that’s simple to understand, working with cross-functional teams including product development and the contact centre
• A flexible approach as you’ll be required to work on a diverse range of projects
• Ability to work in a fast-paced environment
• Basic HTML5 & CSS3 are a plus

Qualifications & Experience:

• 3 years plus experience as a UX Designer
• A diploma or equivalent in the design field
• A portfolio of work done to date