New Jobs at AVBOB South Africa

Description

• We are looking for a customer orientated individual to join our Stop Orders team. Under the direction of the Head Clerk, you will be responsible for ensuring that all payments received from the institutions are processed accurately, correctly and in a timeous manner as per the schedules received. You will maintain Avbob’s books and to make sure that the policies are kept intact. 
• You will be working for a company that is over 100 years old with strong values which are customer centric. In return for your services, you will be paid a competitive remuneration package.  You will be working for an organization that values employee development and rewards excellent performance.

YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:

• Ensure all policy applications are filed accurately, correctly and timeously.
• Reconciliation of monthly premiums received from the institutions.
• Processing of daily correspondence and discrepancy reports.
• Updating all details on policies and correspondence should be sent to the work desk.
• Checking and updating of schedules.
• Handling of telephonic queries.
• Providing statistics and assistance to the senior clerk.

Requirements

• You should be in possession of a Grade 12 certificate.
• At least 1 – 2 years relevant experience in the insurance industry.
• You should be computer literate (MS Office)
• Good customer service orientated. G
• Good communication and interpersonal skills.
• Accuracy and figure orientated (reconciliations).

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Description

• We are looking for an experienced Broker and Franchise Manager to join our team and take charge of growing and supporting our broker and franchise distribution channels. In this pivotal role, you will be responsible for developing strategies that drive business growth, ensuring compliance, and managing key relationships to achieve business objectives. If you're a strategic thinker with a proven track record in sales, franchise development, and team leadership, we'd love to hear from you!
• You will be working for a company that is over 100 years old with strong values which are customer centric. In return for your services, you will be paid a competitive remuneration package.  You will be working for an organization that values employee development and rewards excellent performance.

RESPONSIBILITIES INCLUDE:

Broker & Franchise Strategy Development & Implementation

• Collaborate with senior management to develop and execute a comprehensive broker and franchise strategy aligned with the company’s goals.
• Design operational strategies to attract, onboard, and retain suitable brokers and franchises.
• Set KPIs for growth, including broker recruitment and business volume targets, and monitor progress.

Broker & Franchise Support & Engagement

• Develop processes in collaboration with internal teams (ICT, Insurance Operations) to provide seamless support to brokers and franchisees.
• Create and maintain a comprehensive broker and franchise policy manual and ensure compliance.
• Strengthen relationships with distribution teams to ensure maximum market reach and minimize channel conflicts.

Sales Growth & Market Expansion

• Design growth strategies and tracking mechanisms to achieve sales targets.
• Identify new market opportunities and implement expansion strategies for brokers and franchises.
• Develop sales and marketing budgets and work closely with Broker Area Managers to resolve issues and maintain strong relationships.

Franchise Development

• Lead the development and execution of a franchise growth strategy, identifying potential franchisees and managing the sales process.
• Provide guidance and support to new franchisees, ensuring alignment with operational standards and brand guidelines.
• Represent the company at industry events to promote the franchise opportunity and enhance brand visibility.

Broker Development and Training

• Collaborate with the Learning & Development team to create broker training programs that enhance industry knowledge and business skills.
• Develop mentorship programs and ensure brokers receive ongoing support from Area Managers and Broker Consultants.
• Foster a strong relationship with brokers, ensuring their continued development and engagement.

Compliance and Risk Management

• Regularly evaluate broker and franchise remuneration models and recommend improvements.
• Implement compliance controls to ensure brokers are properly licensed and adhere to regulatory requirements.
• Monitor brand standards and ensure all marketing and advertising materials are compliant with corporate identity guidelines

Departmental and People Management

• Manage and mentor a high-performance team of Broker Area Managers, ensuring they achieve sales targets and adhere to compliance standards.
• Foster a culture of continuous learning, development, and high performance within the team.

Client Relationship Management

• Build and maintain a network of industry contacts to bring new opportunities into the business.
• Develop and execute external communication and marketing programs to engage brokers and promote the company’s brand

Requirements

• Relevant tertiary qualification (Business, Marketing, Insurance, or related field).
• FAIS compliance (Must be registered as a Key Individual with the FSCA).
• RE 1 certification.
• Minimum of 5 years in insurance management, specifically with brokers or franchise networks.
• Proven experience in sales strategy development, franchise management, and broker relationship management.
• Strong knowledge of insurance legislation, compliance, and governance within the insurance sector.
• Demonstrated ability to develop and execute broker development programs and training initiatives.
• Experience with risk management, compliance controls, and brand standards within the industry.
• Leadership experience in managing teams, fostering a high-performance culture, and driving business growth.
• Strong analytical, planning, and problem-solving skills.
• Excellent communication, interpersonal, and leadership skills.
• Ability to build and maintain strategic relationships with brokers, franchisees, and industry stakeholders.
• Strong knowledge of sales growth strategies, market expansion, and client relationship management.
• Proficiency in Microsoft Office and CRM tools.

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Description

• We are seeking a Change Management Specialist to join our Organisational Development team and play a key role in shaping the future of our organisation. You will be responsible for managing and facilitating the process of change within the Group. This includes planning, implementing, and guiding individuals and teams through changes to minimise disruptions and to achieve successful outcomes.
• You will be working for a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance.

YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:

Change Management Strategy & Planning

• Lead the development and execution of change management strategies for major organisational transformations, system implementations, and process changes.
• Conduct assessments to identify change readiness and develop tailored strategies to mitigate resistance and foster engagement.
• Partner with senior leaders and project managers to align change initiatives with business goals and ensure successful outcomes.
• Provide expert guidance on best practices for change management including organisational design, stakeholder engagement, communication strategies and training needs.

Stakeholder Engagement & Communication

• Develop and implement communication plans to ensure transparency throughout change initiatives.
• Collaborate with stakeholders to understand concerns and translate them into effective change strategies.
• Build strong relationships with key decision-makers and business units.
• Create engaging content for internal communications, including reports, newsletters, and presentations.

Training & Development

• Design and deliver training programs to equip employees with the skills needed for successful change adoption.
• Partner with Learning and Development to facilitate workshops and sessions that help teams build resilience, adaptability and leadership capabilities in times of change.
• Identify and address gaps in organisational capabilities through targeted learning interventions.

Change Impact & Risk Assessment

• Conduct thorough assessments of the impact of change initiatives on various organisational levels and functions.
• Identify potential risks and develop mitigation strategies to minimise disruption and ensure smooth transitions.
• Monitor and track the progress of change initiatives, adjusting as necessary to stay on track and achieve desired outcomes.

Change Adoption & Sustainability

• Develop strategies to drive employee adoption of new processes, systems, and technologies, ensuring long-term success and sustainability.
• Foster a culture of continuous improvement by identifying lessons learned and applying them to future change efforts.
• Measure and report on the effectiveness of change initiatives, using data and feedback to continuously improve change management practices.

Organisational Development Initiatives

• Lead and support OD initiatives to enhance the Group’s effectiveness, employee engagement and performance.
• Drive employee engagement programs, including surveys, feedback loops, and action plans to address areas for improvement.
• Promote inclusivity, diversity, and culture transformation in collaboration with HR and leadership teams.

Leadership & Team Collaboration

• Mentor and coach junior change management specialists, providing guidance and support to develop their skills and expertise.
• Lead cross-functional teams to ensure alignment across departments and business units during change initiatives.

Culture transformation

• Participate in the rollout and reinforcement of culture initiatives aligned with the Group's values and strategic intent
• Assist in communicating culture change initiatives and gathering feedback.
• Support the measurement of cultural shifts through assessments and employee feedback mechanisms.

Requirements

• Diploma / B-Degree in Human Resources, Industrial Psychology, or a related field (NQF Level 7).
• 5-10 years relevant experience in change management
• Strong knowledge of methodologies like ADKAR, Kotter’s 8-Step Process, and OD interventions
• Prosci or similar change management certification is highly desirable.