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Epiroc is your partner for mining and infrastructure equipment. We're excited to build on proven expertise and performance with the same people and a bold new drive to make what's good even better. Just like our name Epiroc says, we want to be on top of things. Epiroc means at or on rock, coming from Greek and Latin roots. It reflects our core bus...
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Main Duties and Responsibilities:
Machine Setup and Operation:
- Set up and operate CNC mills and turning machines according to specifications and production requirements.
- Load raw materials into the machine and perform initial setup checks to ensure proper alignment and calibration.
Programming and Adjustment:
- Read and interpret technical drawings, blueprints, and CAD files to understand production requirements.
- Input and modify CNC programs as needed to optimize production processes and achieve desired outcomes.
Quality Control:
- Perform regular quality checks on finished products using precision measuring tools (e.g., calipers, micrometers, gauges).
- Identify and correct any deviations from specifications to ensure high-quality production standards.
Maintenance and Troubleshooting:
- Conduct routine maintenance on CNC machines to ensure optimal performance and longevity.
- Troubleshoot and resolve any issues that arise during the production process to minimize downtime.
Documentation and Reporting:
- Maintain accurate records of production output, machine settings, and maintenance activities.
- Report any issues, defects, or discrepancies to the Production Supervisor/Manager promptly.
Safety and Compliance:
- Adhere to all safety protocols and procedures to maintain a safe working environment.
- Ensure compliance with industry standards and company policies.
Competences, Skills and Experience:
- Minimum of 5 years of experience operating CNC mills and turning machines.
- Programming experience and basic Hurco knowledge is advantageous
- Proficiency in reading and interpreting technical drawings and blueprints.
- Excellent problem-solving skills and attention to detail.
- Ability to use precision measuring tools accurately.
- Strong mechanical aptitude and knowledge of machine maintenance.
- Good communication skills and the ability to work well in a team environment.
Educational Qualifications:
- High school certificate or equivalent; technical certification or associate degree in machining or a related field preferred.
Physical Requirements:
- Ability to lift and carry material
- Prolonged periods of standing and working with machinery.
- Good manual dexterity and hand-eye coordination.
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Mission
- To be responsible for the resolution of technical issues and technical training for the Epiroc Drilling Solutions Product through close cooperation with all stake holders including, the Epiroc Drilling Solutions Product Company, Customer Centers, Dealers and end users. Provide high quality communication, technical support, training material for the related products.
Main Duties & Responsibilities:
- Provide technical support to external customers.
- Communicate with engineering as well as vendors to resolve quality issues.
- Prepare Training material on the repair and maintenance of all Epiroc Drilling Solutions products. The focus of training will be for internal Customer center personnel and customers.
- Take an active role in new product development working closely with the engineering group to ensure you are fully conversant with all facets of the machines function, maintenance and operation.
- Provide rig commissioning and training ensuring that the supporting Customer Center has the necessary knowledge and skill to provide ongoing world class support.
- Actively track the performance of new product ensuring quality feedback provided to engineering including but not limited to, lower than expected component life’s, opportunities to improve design and structural areas that need improvement.
- Communicate all relevant product technical service issues within the service and engineering group.
- Prepare necessary information as requested whether routine or for special occasions.
- Always be courteous and professional in all communications.
- Extensive travel requirement for extended periods of up to two 4 weeks to support new product deliveries throughout the world.
Competences, Skills & Experience:
- Experience in trouble shooting Hydraulic, low voltage electrics, air systems and RCS systems.
- An understanding of computers and associated systems (MS Office, Excel, Word, etc.).
- High Voltage electrical experience advantageous but not essential
- 5-10 years technical service experience.
- Be willing to travel as and when needed.
Educational Qualifications:
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Main Duties & Responsibilities:
- Maintain/Service and report on all Aard equipment as per site requirements
- Service site equipment to ensure reliability and safety
- Assist with breakdowns
- Report on any issues relating to the neglect and servicing of equipment
- Provide technical assistance on all machinery
- Monitor and report on stock levels
Competences, Skills & Experience:
- Technical background with 3 years qualified experince as TM3 artisan
- Experience on hydraulics and on Aard machines will be advantageous
- Knowledge on Duetz diesel engines
Educational Qualifications:
- Matric with Maths and Science
- TM3 (Trackless Mining Machinery Electrician)
- Min 3- 5 years Electrical and Hydraulic background
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Main Duties & Responsibilities:
- Installation & Commissioning of underground Diesel equipment
- Troubleshooting and technical assistance on Underground drilling / Bolting / Hauling equipment
- Optimize Drilling & Bolting application according to underground environment
- Assist on right drilling tools and GET are used to ensure optimum drilling / hauling performance
- Ensure all pressure and RCS setting are aligned to mining application
- To ensure equipment performance and high equipment availability,
- Conduct regular machine audits / daily inspections
- Assist customer in Schedule and Preventive and back log maintenance
- Assist customer in Workshop repair jobs
- Attend Breakdown Calls
- Assist in Maintenance and critical parts planning
- Conduct operator and maintenance staff training and evolution
- Share best practises and assist Operator in drilling / Bolting / Hauling application
- Implementation of Technical Service Bulletin / Modification as and when applicable
- Process Warranty claims as and when applicable
- Perform RigScan on scheduled intervals
- Coordinate with Technical Team at head office
- Build strong relationships with our customers
- Commissioning of machines
- Pre-delivery service, some in workshop and on site
- Commissioning of underground equipment
- Implementation and monitoring of new technologies in area of responsibility
- Weekly status reports
- Suggested improvements to Epiroc and customers
- Record keeping of implementation process with suggested improvements
Communication:
- Reports on all site visits to clients and manager
- Customer activity / prospects
- Customer problems
- Communication with your office, on an ongoing basis, of your movements
- Monthly Utilisation must be above 85%Main Responsibility or Functions of the Job
Educational Qualification:
- Grade 12
- Technical qualification (Trade Test)
- Experience on underground TMM equipment.
Required Skills and Capabilities:
- Very strong technical background
- Computer literacy
- Good customer relations
- Good telephone manners and skills
- Good product knowledge
- Interpersonal skills to work with customers and suppliers and to work as part of the
- Technical Support team
- Be able to work independently without supervision
- Be presentable to customers in grooming and dress code
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Key Responsibilities:
Quality Management System (QMS):
- Develop, implement, and maintain the QMS.
- Establish quality policies, procedures, and documentation.
- Collaborate to set quality objectives, metrics, and targets.
Quality Planning:
- Develop strategies to ensure product quality and customer satisfaction.
- Conduct audits and assessments for compliance with standards.
- Implement corrective and preventive actions.
Supplier Quality Management:
- Manage supplier quality programmes.
- Evaluate supplier performance and conduct audits.
- Collaborate with suppliers on quality issues and improvements.
Quality Control:
- Implement quality control processes and inspection procedures.
- Develop inspection and acceptance criteria.
- Ensure products meet quality standards before release.
Customer Feedback Management:
- Handle customer feedback
- Investigate and resolve quality issues.
- Communicate resolution plans to customers.
Documentation and Reporting
- Audits and quality assurance activities.
- Provide updates for management review.
Health, Safety & Environment:
- Ensure workplace safety and compliance with health and safety rules.
- Report incidents and near misses.
Qualifications:
- Degree in Quality Management, Engineering, or related field.
Skills & Experience:
- Proven experience in quality (Electronic Engineering).
- Strong knowledge of ISO standards and regulatory requirements.
- Excellent communication and leadership skills.
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Mission
- The mission of this position is to provide technical support and enhance communication for BEV machines at Epiroc and with customers. The goal is to ensure customer satisfaction by monitoring machine performance, availability, operating costs, employee safety, and labour efficiency.
Main Duties & Responsibilities:
- Provide Technical Support to customers in your assigned area.
- Conduct Underground and Site Visits.
- Regularly audit machines on all equipment in your area.
- Deploy field service and service technicians when customer orders are raised.
- Follow-up on audits and orders for technicians.
- Troubleshooting and technical assistance.
- Maintain service schedules for all Battery Electric Vehicles (BEVs) in your area.
- Build strong relationships with our customers.
- Assist in other areas / divisions of the Company when needed.
- Communicate within different departments.
- Assist Workshop in compiling quotes for repair and rebuild work.
- Be prepared to work outside normal working hours in emergency or breakdown situations.
Commissioning of machines:
- Pre-delivery service in the workshop and on-site.
- Commissioning of equipment – surface and underground.
- Implementation and monitoring of new technologies in your area.
Weekly status reports.
- Suggest improvements to Epiroc and customers.
- Record-keeping of implementation processes with suggested improvements.
Communication:
- Report on all site visits to clients and manager.
- Customer activity/prospects.
- Address and follow through on customer queries and concerns
- Communication effectively
- Able to arrange and plan your day-to-day activities with your manager and ensure this is communicated to your manager
Competences, Skills & Experience:
- Technical background
- Technical qualification: Millwright/Electrician (Trade Test Completed)
- Computer literate (MS Office).
- Valid driver's licence.
- Excellent product knowledge within BEV / Understanding of schematics for product lines / Part of the Technical Support team in upselling technical skills.
- Interpersonal skills to work as part of the Workshop team.
- Excellent customer relations / Interpersonal skills to work with customers and suppliers.
- Good telephone manners and skills.
- Monthly utilization must be above 85%.
- Able to work independently without supervision.
- Presentable to customers
Educational Qualifications:
- Grade 12
- Technical qualification: Millwright/Electrician (Trade Test Completed)
- Experience with underground Trackless Mobile Machinery (TMM) equipment.
- Experience with Battery Electric Vehicles (BEV) is advantageous
Method of Application
Use the link(s) below to apply on company website.
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