New Jobs at Radisson Hotel Group

TASKS, DUTIES AND RESPONSIBILITIES

• Schedules employees in accordance with forecasted occupancy, and adjusts staffing as necessary for changes in occupancy
• Co-ordinates availability of rooms with Front Office Manager
• Supervises the daily activities of the housekeeping staff
• Monitors the responses on customer comment cards, identifies problem areas and formulates solutions
• Together with Floor Supervisors, conducts daily and random inspections of hotel property, all housekeeping areas, and follows-up where necessary
• Informs Front Office about accurate room status
• Makes sure that furnishing, facilities and equipment within the housekeeping areas are maintained in the cleanest possible condition, and ensures that repair and maintenance is executed when needed
• Brings all needs for repair to the attention of the Engineering Department
• Oversees inventory, purchasing, disbursement, and cost control for all linen, uniforms, cleaning supplies, guest rooms and rest rooms supplies, laundry supplies, and housekeeping related machinery and equipment
• Schedules and supervises all rotational and special cleaning programmes as required
• Secures keys in accordance with hotel’s key management guideline
• Responsible for “Lost and Found”
• Orders and keeps track of uniforms for all employees
• Checks the arrival list, conference guest list, and VIP list daily and makes sure VIP treatment is taken care of appropriately
• Is well updated in all housekeeping procedures to be a resource when needed
• Controls and analyses departmental costs on an ongoing basis; takes action to control negative deviation
• Analyses own budget, and takes corrective action and follow-up
• Assists in the development of the hotel’s annual business plan, by providing input regarding housekeeping issues

Minimum Requirements:

• Full knowledge and experience of at least 5 year in the same or similar position
• Well-groomed and excellent written and verbal English communication skills
• Flexible and able to work shifts

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Key Responsibilities of the Human Resources Manager:

• Ensures the smooth running of the Human Resources Department, where all areas of responsibility are managed and delivered to the highest levels
• Works proactively to maximize the guest service and the team experience, delivering a positive and responsive approach to enquiries and problem resolution
• Develops and implements plans where human resources initiatives & hotel targets are achieved
• Works with key stakeholders, effectively managing and reviewing the life cycle of the team within the hotel, fostering a culture of growth, development and performance
• Owner of the Human Resources budget and training plan, where together with management, facilitates the evaluation of team performance
• Builds and maintains effective working relationships with all key stakeholders and business partners
• Reviews and scrutinizes employee resourcing, compensation, employee development, training and succession plans, providing recommendations that will enhance performance and provide added value to the individual and the company
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing followup as required

Requirements of the Human Resources Manager:

• Proven experience in HR with strong problemsolving capabilities
• Excellent leadership skills with a handson approach and leadbyexample work style
• Commitment to exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions, offering advice and recommendations
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Experienced in using IT systems on various platforms
• Strong communication skills

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Description

New Opening GM required for Radisson Hotel in Middelburg.

• Develop, implement and adhere to strategic business plans, budgets and investment plans according to the annual business planning guidelines. Ensure that these are based on a good market and product knowledge, adequately foresee the near future as well as long-term expectations on market development and maintain realistic yet ambitious targets. Always strive to improve market penetration. Monitor results regularly and initiate corrective measures and action plans if the hotel performs below expectations. Monitor performance to competitive set and initiate action if penetration development is negative. Set objectives and delegate responsibilities to the management team. Foster team work, open communication, shared information and co-operation. Ensure the hotel management team utilizes in full all resources available in the Radisson Blu Hotels, Radisson Hotels & Resorts and Radisson Hotel Group System to support the hotel and enhance efficiency and know-how.
• Create value whenever initiating activities or making decisions. Live and communicate the philosophy, mission and vision of Radisson Blu Hotels, Radisson Hotels & Resorts.
• Ensure the management team understands the dimension of value when doing business. Ensure that the commercial aspects of decision-making are considered in all relevant areas (revenue management, investments, purchasing, employee scheduling, cost management, etc.)
• Maintain a good working-relation and dialogue with the hotel’s owner(s). Fully understand all contractual relations between Radisson Blu Hotels, Radisson Hotels & Resorts and the owner and secure that all obligations are met. Understand, foresee and act proactively regarding any potential conflicts between owner’s interest and those of the Hotel.
• Know, understand and get involved in initiatives directed at local markets, such as senior management sales calls and customer events. Take initiatives that build brand awareness, such as participation in local organizations and clubs, which include decision makers, authorities, press and opinion leaders.
• Ensure that all employees in your hotel receive the necessary training, both in professional competence and in service attitude. Foster and encourage living up to the brand values. Encourage self-development. Support education initiatives and participation in task force assignments. Facilitate transfers within or beyond the Region. Ensure that good performers develop and move on into new positions and assignments.
• Be responsible for the protection of the brand image of Radisson Blu Hotels, Radisson Hotels & Resorts as per company guidelines
• Know, comply with and ensure the hotel complies with company policies as communicated from Radisson Blu Hotels, Radisson Hotels & Resorts and Radisson Hotel Group head office. Ensure that all employees within the hotel are informed and trained to understand the company’s Code of Business Ethics. Department Heads should sign for receipt of Code of Business Ethics as described in company guidelines.