New Jobs at Robert Walters

Job Intent

• An ICT Manager maintains digital and technology strategies through technology leadership, investigating, identifying, and implementing technological strategic solutions. Direct digital technology provision by studying organization goals, strategies, and practices and delivering and supporting strategic plans for implementing digital technologies. They are confident, competent, and capable individuals able to apply leadership and change management skills to operate in a range of digital and technology related specialist roles. This standard is based upon a core set of knowledge, skills and behaviors that will be supplemented by one specialism detailed below.
• The ICT Manager is responsible for overseeing our data systems, reporting frameworks and policies, guaranteeing the integrity and precision of data as well as IT related functions. An experienced IT Specialist with a focus on data analytics will be responsible for managing and optimizing the organization's IT systems while leveraging data analysis to drive decision-making and improve business outcomes. This role combines technical expertise in IT infrastructure, operations, software management, governance frameworks with analytical skills to interpret complex data sets, ensuring efficient operations and strategic insights.
• As the ICT Manager, you will ensure that the IT systems run smoothly, are secure, and integrate well with business operations. Additionally, your data architecture experience will be pivotal in designing scalable, efficient, and secure data management systems for Bonitas.

Roles and Responsibilities

• Identify, document, review and design IT enabled business processes and Bonitas member solutions that define a set of activities that will accomplish specific Scheme goals and provides a systematic approach to improving those processes;
• Design and develop technology roadmaps, implementation strategies and transformation plans focused on digital technologies to achieve improved member satisfaction, functionality and end user experience;
• Manage IT budgets and ensure cost-effective technology solutions;
• Provide excellent customer service to all stakeholders;
• Ensuring projects adhere to governance frameworks and all documentation (including learnings) is maintained appropriately for each project;
• Oversight management on data from administrator is accurate, consistent, and reliable throughout its lifecycle, which is critical for making valid and trustworthy decisions;
• Identify relevant innovative opportunities and initiatives that will be proposed for approval. Implementation aligned to approved project methodology;
• Stay updated with industry trends and best practices in IT, cyber awareness and data analytics; provide recommendations for system and process improvements based on emerging technologies and best practices;
• Oversee the planning, implementation, and monitoring of IT projects and services;
• Manage service provider requirements aligned to the Scheme I&T Governance Framework;
• All KPA outputs must be achieved in collaboration with outsourced service providers.

Management / Supervisory Responsibility

Number of direct reports

• 0

Number of indirect reports

• 0

Outputs

Key Performance Areas

Performance Outputs

Success Indicators / Minimum Standards

Operations strategy and execution

• Identify, document, review and design IT enabled business processes and Bonitas member solutions that define a set of activities that will accomplish specific Scheme goals and provides a systematic approach to improving those processes.
• Design and develop technology roadmaps, implementation strategies and transformation plans focused on digital technologies to achieve improved member satisfaction, functionality, and end-user experience.
• Propose and agree on digital and technology investments, renewals, and budgets.
• Develop and deliver senior management level presentations.
• Professionally present digital and technology solution specialism plans and solutions in a well-structured business report.
• Demonstrate self-direction and originality in solving problems, and act autonomously in planning and implementing digital and technology solutions specialist tasks at a professional level.
• Evaluate and ongoing review of all digital and technology channels and solutions. Provide recommendations to management.
• Apply broader technical knowledge, combined with an understanding of the environment and how it is changing, to deliver to the Business strategy.
• Demonstrate effective technology leadership and change management skills for managing technology-driven change and continuous improvement.
• Create and implement innovative technological strategies to support the development of new products, processes, and services that align with the Business strategy, and develop and communicate compelling business proposals to support these.

Technology Review

• Competitor Analysis
• Stakeholder Engagement and feedback
• Time management
• Accuracy and timeliness
• Industry Review
• Technology Trends
• Budget Management
• Ensure business adherence to budgetary requirements.
• Development and or provide inputs for budgets.
• Adherence to budget
• Stakeholder Relationship management
• (Internal and External)
• Provide excellent customer service to all stakeholders.
• Maintain proper business relationships with key stakeholders.
• Participate in agreed initiatives with internal/external key stakeholders to enhance the Scheme’s reputation/brand.
• Ensure external stakeholder compliance and adherence to SLA’s are in place with regards to any ICT services supplied to the Scheme.
• Mitigate factors for any outages/service delivery issues affecting members
• Adherence to the Scheme’s values

Efficiency

• According to policies and procedures
• Tracking trends and best practices
• 360 feedback
• Corporate Governance and Compliance
• Ensuring projects adhere to governance frameworks and all documentation (including learnings) is maintained appropriately for each project.
• Ensure compliance with Scheme policies and procedures.
• Ensure compliance to regulation/legislation at large, CMS, MSA, BHF, Competition Commission, etc.

Efficiency

• According to policies and procedures
• Adherence and reporting to I&T SteerCo

Data Analysis

• Data Quality and Integrity
• Oversight management on data from administrator is accurate, consistent, and reliable throughout its lifecycle, which is critical for making valid and trustworthy decisions.
• Review data and scrutinize computer-generated reports and outputs to identify and rectify coding errors.
• Collecting Data from Various Sources
• Gather data from various sources, including databases, APIs, and third-party sources and ensure the upkeep of databases and data systems.
• Developing and Supporting Reporting Processes
• Create and maintain processes to generate accurate and timely reports that help stakeholders understand and act on key data insights.
• Identify opportunities for process enhancements.
• Engage with managers from various departments to specify data requirements for analysis projects tailored to their unique business processes.
• Developing Automated Processes for Data Scraping
• Design scripts and tools to automatically extract large volumes of data from websites or other digital sources, improving efficiency and availability.

Interpret Data

• Detect, examine, and decode trends or patterns within intricate datasets.
• Employ statistical techniques to scrutinize data and produce actionable business insights.
• Your analyses will help extract meaningful insights and trends, which can then inform business decisions and strategies.
• Develop data dashboards, charts, and visual aids to support decision-making across departments.

Performs Complex Analyses

• Conduct in-depth data analyses using advanced statistical methods and tools to uncover patterns, correlations, and insights.

Maintaining Databases

• You will be entrusted with the responsibility of managing and updating databases to ensure they are secure, accessible, and functioning properly. Your role is crucial in supporting ongoing data storage and retrieval needs.

Collaboration

• Coordinate with management to align business and informational priorities.
• Collaborate with the management team to determine and rank the needs of different business units.
• Provide technical support for data-related queries.
• Work closely with cross-functional teams to understand their data needs and provide technical support.

Dashboards

• Develop and maintain dashboards and reports for performance monitoring.

Efficiency

• According to policies and procedures
• Identified initiatives, approved, implemented and outcomes

Special projects

• Identify relevant innovative opportunities and initiatives that will be proposed for approval. Implementation aligned to approved project methodology.
• Assist in planning and executing IT projects, focusing on data management solutions.
• Monitor project progress and ensure timely delivery of data analytics initiatives.
• Evaluate new technologies and tools to enhance data processing and analysis capabilities.

Success of implementation and tracking

• Identified opportunities/initiatives approved and implemented

Continuous Improvement

• Stay updated with industry trends and best practices in IT, cyber awareness, and data analytics.
• Recommend improvements to IT systems and analytics processes.
• Contribute to the development of IT policies and procedures.
• Success on implementation of innovative projects, service delivery, and practices

Requirements Profile

Qualifications

• Grade 12
• Matric

Essential

• B.Sc., B.Eng., B.Com degree
• Information Technology

Essential

• Bachelor’s degree in computer science, Information Technology, Data Science, or a related field Information Systems

Essential

• CompTIA A+, Network+, or similar IT certifications.

Preferred Certification

• Data analytics certifications (e.g., Google Data Analytics, Microsoft Certified: Data Analyst Associate).

Preferred Certification

• ITIL Foundation Certification.

Preferred Certification

• Cloud certifications (e.g., AWS Certified Solutions Architect, Google Cloud Professional Data Engineer).

Preferred Certification

• Data-related certifications (e.g., Certified Data Management Professional, Microsoft Certified: Azure Data Engineer).

Experience

Data Analyst
Analyst

• 1-5

Preferred

ICT Specialist
Specialist

• 1-5

Preferred

Project Management
Specialist

• 1-2

Required

Technical Skills:

• Proficiency in data analytics tools (e.g., Tableau, Power BI, SQL).
• Experience with programming languages (e.g., Python, R).
• Knowledge of database management systems (e.g., MySQL, PostgreSQL).
• Familiarity with IT infrastructure and security best practices.

Knowledge and Skills

• Industry-specific knowledge in information systems and technology
• Capacity to undertake analytical work with exceptional attention to detail
• Ability to work well in a team, as well as independently
• Strong written and verbal communication skills and the ability to communicate effectively
• Ability to work to deadlines
• Ability to multi-task
• Stakeholder management and relationship
• Document Management (contracts, mandates, reports)
• Manage interdependencies
• Ability to apply critical thinking
• The principles of business transformation
• The importance of technology-enabled business processes, and how they are designed and managed to determine a Scheme’s ability to compete effectively
• Technology road-mapping concepts and methods and how to apply them
• How to monitor technology-related market trends and research and collect competitive intelligence
• Be results and outcomes-driven to achieve high key performance outcomes for digital and technology solutions objectives
• Possess a solid foundation in statistics and practical experience with statistical software (such as Excel, SPSS, SAS) and mastery in data analysis languages including SQL, Python, and R.
• Exhibit exceptional analytical abilities to compile, structure, examine, and present substantial data sets with precision and thoroughness.
• Capable of critically evaluating data to derive meaningful, actionable insights.
• Demonstrate superior communication and presentation capabilities, adept at simplifying complex data insights for audiences without a technical background.
• Adept at report writing and presenting findings.
• Ability to work under pressure and meet tight deadlines.
• A deep understanding of the healthcare industry and business operations is advantageous.
• Strong analytical and problem-solving skills.
• Strong organizational skills and attention to detail

Personal Attributes

• Integrity
• Dependability
• Independence
• Quality and accuracy focused
• Adaptability
• Flexibility
• Highly organised
• Analytical

go to method of application »

• My client is a top global private equity seeking an experienced IT Business Analyst to join their Technology and Innovation Team, focusing on the Finance business stakeholders. This role involves analysing business needs, gathering requirements, and identifying technology-driven solutions that enhance financial and operational processes. The analyst will ensure IT solutions align with strategic objectives while supporting compliance with financial regulations and industry standard

Key Responsibilities

• Work closely with business stakeholders within Finance to understand and document business processes, objectives, and requirements.
• Analyse business challenges and identify opportunities for technology improvements.
• Translate business requirements into functional specifications for IT development teams.
• Facilitate workshops, stakeholder interviews, and requirement-gathering sessions.
• Collaborate with IT teams to design and validate solutions, ensuring they meet business needs.
• Assist in the preparation of business cases and cost-benefit analyses to support decision-making.
• Develop user stories, process flows, and other documentation to support project execution.
• Support testing activities, including user acceptance testing (UAT), to validate solutions.
• Provide training and support to end users on new systems and processes.
• Ensure compliance with IT governance, financial regulations, and best practices.
• Manage relationships with vendors and third-party technology providers to ensure seamless integration with existing systems.
• Engage with internal and external stakeholders to gather insights and align IT solutions with financial and regulatory requirements.

Key Skills & Competencies

• Strong analytical and problem-solving skills.
• Excellent written and verbal communication abilities.
• Ability to work collaboratively with both technical and non-technical stakeholders.
• Knowledge of business process modelling and documentation techniques.
• Experience with Agile and Waterfall methodologies.
• Proficiency in requirements-gathering tools and techniques.
• Strong understanding of financial operations, fund management, and reporting.
• Familiarity with financial data flows, accounting principles, and fund structures.

Qualifications & Experience

• Bachelor’s degree in Business, IT, Computer Science, Finance, or a related field.
• Certifications such as CBAP, CCBA, or PMI-PBA are advantageous.
• 5+ years of experience in a business analysis role within finance or related domains.
• Experience with enterprise financial systems.
• Experience in private equity, asset management, or financial services.
• Familiarity with tools such as Jira, Confluence, Visio, or equivalent

go to method of application »

• Our client is seeking a Fund Accountant to join their dedicated credit arm. This role offers the opportunity to work within a highly successful, growing business that values diversity and collaboration. The position is based in Cape Town, South Africa and offers a market-leading benefits package.

What you'll do:

As a Fund Accountant, your role will be pivotal in maintaining the smooth operation of our client's credit arm.

• Oversee quarterly investor reporting prepared by administrators and reviewed & approved by the team
• Ensure clear and effective communication with a variety of Fund Administrators
• Oversee annual audited accounts prepared by administrators and reviewed & approved by the team
• Work closely with administrators and auditors to complete signing of audited financials on time
• Ensure fund administrator reporting is accurate and timely
• Regularly liaise with investors, answering their queries
• Prepare, review and approve capital calls and distributions
• Review fund expenses and instruct invoices for payment
• Analyse and calculate investment performance, including assessment of hedge gains and losses in relation to investments

What you bring:

• Qualified CA(SA), SAICA
• 0-2 years post qualification experience
• Strong Microsoft Office skills, particularly Excel
• Capability to learn quickly
• Excellent communication skills
• Excellent attention to detail
• Good organisation and time management skills
• Ability to work effectively in a team

go to method of application »

ABOUT THE ROLE:

• They are looking for someone to join our Brand Performance Team (Preferably an Economics, Psychology or Mathematics graduate). You’ll have exposure to a full breadth of our client base, with new challenges every day. With real responsibility – your opinions and decisions will count! Your role will include:
• Developing and implementing digital marketing strategies
• Analysing market trends
• Creating and optimising listings
• Identifying new opportunities
• Driving traffic through Digital Marketing Campaigns
• Crunching data and look for insights
• Managing digital marketplace accounts across the UK, Europe, the US and further afield
• Liaising and resolving issues with Amazon
• Customer care (something really important to us!);
• Researching keywords and competitors
• Presenting to and training clients teams
• Other things that come up in the day-to-day running of a fast growing business!

ABOUT YOU:

• A 2:1 or above in a Mathematics/Economics/Psychology, related degree. Experience isn’t essential, but the right attitude is absolutely essential. You will get industry leading training from two recognised Amazon entrepreneurs and our experienced management team, so you’ll have a chance to learn everything you need to know. What will be most important is your attitude and entrepreneurial skills.

You should:

• Have a strong analytical mind and be comfortable with numbers. Current team members include economics, mathematics, consumer psychology, and law graduates.
• Have an instinct for what makes people want to buy products online;
• Enjoy the competitive nature of selling online – our success will be objectively measured in sales rankings on Amazon and sales volumes. You should enjoy trying to do better than before;
• Skilled at Office Suite, particularly Excel and Word – you need to know your pivot tables and =vlookups, or be sharp enough to learn them on your own;
• Use initiative and problem-solve – if issues come up, are you going to be able to use your own initiative to find a solution or will you need someone to find a solution for you? We want problem-solvers;
• Brand champion – you understand the value of a strong brand and will quickly get to grips with our brand world and ensure everything you do sits within it;
• Keen interpersonal skills and an ability to relate to people from diverse backgrounds;
• A demonstrable ability to think outside the box, innovate and think creatively.

go to method of application »

Role Purpose

• We are seeking a skilled and experienced Microsoft 365 Solutions Architect to lead the design, implementation, and optimisation of Microsoft 365 solutions. The ideal candidate will serve as a technical expert, guiding the organisation in leveraging the full potential of the Microsoft 365 ecosystem to meet business objectives.
• This role requires deep expertise in Microsoft 365, including Microsoft Teams, SharePoint, Exchange Online, Power Platform, and Entra ID, combined with a strong understanding of enterprise IT environments.

Key Responsibilities:

Architectural Design:

• Design scalable, secure, and efficient Microsoft 365 solutions that align with organisational needs and strategic goals.
• Create comprehensive architectural blueprints, roadmaps, and documentation for Microsoft 365 implementations.

Implementation and Integration:

• Oversee the deployment and migration of Microsoft 365 services, ensuring seamless integration with existing systems.
• Configure and optimise Microsoft 365 services such as Teams, SharePoint Online, OneDrive, Exchange Online, and Power Platform.

Technical Leadership:

• Serve as the primary technical authority for Microsoft 365 projects, providing guidance to project teams, stakeholders, and IT staff.
• Collaborate with IT teams to ensure alignment of Microsoft 365 solutions with security, compliance, and governance requirements.

Solution Development:

• Develop custom solutions using Microsoft Power Platform (Power Apps, Power Automate, Power BI) to address unique business requirements.
• Leverage APIs and third-party tools to enhance Microsoft 365 capabilities.

Governance and Compliance:

• Define and implement governance policies for Microsoft 365 services to ensure security, compliance, and best practices adherence.
• Manage tenant configurations, including security policies and conditional access through Entra ID.

Training and Support:

• Provide technical training and mentorship to IT staff and end-users.
• Offer post-implementation support and troubleshooting for Microsoft 365 solutions.
• This list of duties and responsibilities is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this role. As such, the role may also include the undertaking of additional tasks and evolve in time.

Qualifications

Required qualifications

Microsoft Certifications such as but not limited to:-

• Microsoft Certified: Enterprise Administrator Expert
• Microsoft Certified: Security, Compliance, and Identity Fundamentals
• Microsoft Certified: Power Platform Solution Architect Expert

Optional qualifications

• Microsoft Certified: Azure Security Engineer
• Microsoft Certified: Azure Administrator Associate
• Microsoft Certified: Endpoint Administrator Associate
• Microsoft Certified: Teams Administrator Associate

Experience

Experience required

• 10+ years of overall experience in IT, with a strong focus on M365 enterprise infrastructure, cloud technologies, or software development.
• 4-6 years of in-depth hands-on experience with Microsoft 365 technologies, including design, deployment, and administration of services like Teams, SharePoint Online, Exchange Online, Power Platform, and Entra ID.
• 2+ years of experience in an architecture or leadership role, where the individual has been responsible for designing solutions, creating roadmaps, and guiding cross-functional teams.

Experience preferred

• 3+ years proven track record of operating within the Financial Services industry.
• Involvement in M&A projects (tenant migrations etc).
• Familiarity with third-party tools and solutions within the Microsoft 365 ecosystem.
• Proficiency in scripting and automation using PowerShell or similar tools.
• Strong understanding of Microsoft 365 security, compliance, and governance features.
• Supporting a multinational workforce, in all time zones.

Competencies and Attributes

• Ability to use independent judgment and discretion when making the majority of decisions with regards to implementing technology projects.
• Collaborative and inclusive approach to working with colleagues.
• Effective at building and maintaining long-lasting partnerships / working relationships.
• Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues.
• Highly self-motivated and self-directed.
• Strong analytical skills, attention to detail, and quality assurance processes.
• Strong interpersonal and communication skills (written and verbal), with the ability to convey technical concepts to non-technical audiences.