New Jobs at Santam Insurance

What will you do?

SANTAM RE IS HIRING A PRICING ANALSYT 

• Santam Re, based in Cape Town South Africa and operating globally, presents a company culture that is committed to fostering genuine connections with people. 
• With over 106 years of experience, Santam is Africa’s leading general insurance company with a market share exceeding 24% in South Africa. Our reinsurance business, Santam Re leads with a culture and work environment that truly provides meaningful opportunities for personal and professional growth. This is a contributing factor to Santam being recognised this year, and for the fourth consecutive year, as a Top Employer by the Top Employers Institute, the only general insurer in South Africa to achieve this rating.
• This speaks volumes about our focus on best people practices, as well as our commitment to optimising and improving our business performance by selecting employees who are ready to thrive and perform with purpose. 
• We recruit and invest in people who are driven to make a positive impact in the reinsurance industry; those who believe in collaboration and dedication, passion and performance, and with values and objectives that align to inclusivity and unlimited growth.
• Profitable growth is key to Santam Re’s success, reason why we are intent on further strengthening our actuarial and underwriting expertise which are at the core of our business model. We have built our reputation on being strong in technical analysis, on being able to grasp the nuances of emerging markets, high quality service delivery and in the provision of optimal portfolios that respond to the needs of our brokers and cedents, today and for the future.

JOB DESCRIPTION

• Pricing analyst to report to the Head of Pricing.
• Applicants must be based in Cape Town, South Africa, or be prepared to relocate. The role also requires some travel.
• In this role, you will be required to price Santam Re’s reinsurance contracts across geographic regions, conducting market analysis, and preparing renewal information dashboards and comparisons. This is an excellent opportunity for someone at the early stages of their pricing career who is eager to develop their analytical skills within a dynamic environment.

Key accountabilities and responsibilities include:

• Collect, clean, and analyze information pack data to support the treaty pricing across regions.
• Generate regular reports and dashboards that summarize pricing trends and key performance indicators.
• Assist in preparing presentations and documentation for internal stakeholders.
• Monitor industry trends, competitive pricing strategies, and regulatory updates.
• Conduct research to gather relevant market data and benchmarks.
• Support the team by summarizing findings and providing insights into pricing dynamics.
• Understanding of the Santam RE Underwriting guidelines and underwriting process. 
• Close collaboration with Underwriting department and explaining of the modelling approach used to price a contract. 
• Ongoing training and skilling in the interpretation of data & pricing principles.
• Possible market visits to acquire general underwriting and pricing views from market stakeholders.

What will make you successful in this role?
SKILLS REQUIREMENTS:
Minimum requirements:

• Bachelor’s degree in Actuarial science, Business Science, Mathematics, Statistics or a related quantitative discipline. 
• Minimum of 2 years of experience in pricing, risk analysis, or similar roles within the reinsurance or insurance industry.
• If no reinsurance experience, then short-term insurance industry is preferred. 
• An understanding of how risk is shared between insurer and reinsurer on various reinsurance contracts.
• Strong analytical and problem-solving skills, with proficiency in mathematical/statistical techniques and software skills.
• Ability to collate, analyze and interpret statistical data.
• Knowledge of actuarial principles, insurance/reinsurance concepts, and risk management frameworks.
• Strong written, verbal, and presentation communication skills.
• Ability to build and maintain good internal and external relationships as well as maintaining a high standard of professionalism.
• A high degree of self-management, displaying an organised and measured approach to the workload and the clients.
• Strong planning and organisational skills.
• P&C reinsurance experience. 

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WHAT WILL MAKE YOU SUCESSFUL IN THE ROLE?
Key Responsibilities

• Consistently achieving sales target and contributing to the overall success of our Direct Sales team.
• Adherence to Quality Assurance processes (Compliance with all relevant internal and external rules e.g. TCF, CPA and internal Sales processes).
• Offering outstanding customer experience.
• Strict adherence to workforce scheduling.

QUALIFICATIONS AND EXPERIENCE

• Grade 12 / Equivalent 
• Experience in sales advantageous
• Excellent communication and interpersonal skills.
• Strong customer service orientation and a passion for helping others.
• A proactive attitude and the ability to work effectively in a fast-paced environment.

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What will you do?
SANTAM RE IS HIRING A SENIOR P&C PRICING ANALSYT 

• Santam Re, based in Cape Town South Africa and operating globally, presents a company culture that is committed to fostering genuine connections with people. 
• With over 106 years of experience, Santam is Africa’s leading general insurance company with a market share exceeding 24% in South Africa. Our reinsurance business, Santam Re leads with a culture and work environment that truly provides meaningful opportunities for personal and professional growth. This is a contributing factor to Santam being recognised this year, and for the fourth consecutive year, as a Top Employer by the Top Employers Institute, the only general insurer in South Africa to achieve this rating.

JOB DESCRIPTION

• Senior Pricing Analyst to report to the Head of Pricing. 
• Applicants must be based in Cape Town, South Africa, or be prepared to relocate. The role also requires limited travel.
• We are seeking a seasoned Senior Pricing Analyst to join our reinsurance team. The ideal candidate will possess deep analytical expertise, a robust understanding of reinsurance treaty pricing, and a strong background in insurance pricing methodologies 
• This dynamic role requires a passionate, energetic individual to handle reinsurance pricing activities, tools management, manage exposure, profitability and growth.

Key accountabilities and responsibilities include:

• Pricing of reinsurance treaties across multiple classes of business and in various geographies.
• Develop and refine pricing models for reinsurance products, incorporating risk variables and market conditions. 
• Evaluation of historical loss data, exposure profiles, and emerging trends to set pricing guidelines. 
• Collaborate with underwriting and actuarial teams to ensure alignment between pricing strategies and overall risk management objectives.

What will make you successful in this role?
SKILLS REQUIREMENTS:

• Bachelor’s degree in Actuarial Science, Business Science, Mathematics, Statistics or a related quantitative discipline. 
• Minimum of 5 years of experience in pricing, risk analysis, or actuarial roles within the reinsurance or insurance industry.
• Strong analytical and problem-solving skills, with proficiency in mathematical/statistical techniques and software skills.
• Ability to collate, analyse and interpret statistical data.
• Proven prior experience in P&C actuarial work.
• Strong written, verbal, and presentation communication skills.

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What will you do?

• Santam Travel Insurance has a position available for a Call Centre Agent who will be based in (Illovo). 

What will make you successful in this role?

• The successful candidate will be required to market and / or sell short term insurance products to clients as well as intermediaries. 

Key Responsibilities:

• Interact with clients (telephonically or on a face to face level) 
• Operate in an Inbound call centre environment 
• Maintain excellent product knowledge 
• Provide correct, factual information relative to products and benefits in accordance with the requirements laid out by the Financial Advisory and Intermediary Services Act (FAIS ACT). 
• Be responsible for the administration and processing of documents including but not limited to policies, endorsements, quotations and other supporting documentation  
• Resolution of verbal and written queries 
• Ensure a high level of customer service including but not limited to excellent phone etiquette, effective written and verbal communication. 
• Ad hoc support to management and the sales team as and when required 

Qualifications & Experience

• Minimum Matric or suitable equivalent 
• FAIS Accreditation and RE1 (if they have been in the financial industry)  
• 3 years’ experience in the Call centre environment 

Skills

• Computer literate in MS Office Excel, Word and Outlook 
• Good interpersonal skills 
• Good written and telephonic skills 
• Good command of English language 
• Service orientated 
• Attention to detail 
• Work well under pressure 
• Outbound experience advantageous 
   

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Job Description

• The purpose of this position is to provide support to Relationship Managers and would be responsible for delivering quality service to customers, who could be either internal or external to Santam (including brokers, customers, partners and suppliers). The successful incumbent will provide support to address customer, needs, concerns and issues.

Principal Accountabilities

• Prepare basic reports and statistics based on risk analysis
• Communicate with internal stakeholders to provide information, feedback and follow through on queries and/ or instructions 
• Address unusual and non-standard customer issues including underwriting and commercial related queries.
• Task related decision making within set policies and procedures 
• Research to assist in addressing non-standard underwriting issues
• Update Relationship Manager reports including CRM   
• Create client profiles for identified risks
• Assist in directing broker queries/escalation
• Provide admin support to the Relationship Managers as required for running of the portfolio

Qualifications and Experience

• Grade 12
• FAIS compliance (120 credits) preferred
• RE 1 (advantage)
• At least 2 years within the short term insurance industry essential
• At least 1 year Commercial Lines experience 
• Proven MS Excel experience essential

Knowledge and Skills

• Familiar with Excel, Word (basic), Qlikview, Intranet and Internet
• Understanding and knowledge of Santam process
• Understanding of all relevant customer support systems and processes related to all products