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  • Posted: Jul 23, 2025
    Deadline: Not specified
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  • Santam Limited is the largest short-term insurer in South Africa, with a market share in excess of 22%, providing short-term insurance products through broker networks and direct sales channels. The company was established in 1918 and offers personal, commercial, and corporate insurance solutions. Santam is a subsidiary of Sanlam Limited and has been listed ...
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    Chief Technology Officer

    What will you do?

    • We have an exciting opportunity for a Chief Technology Officer based in Cape Town with our Kandua business, a division of Santam Partnership Solutions.
    • The Chief Technology Officer (CTO) will be responsible for defining and driving the overall technology vision and execution for our Home Services Marketplace.
    • This role will lead the engineering, infrastructure, and technical strategy of the organization to deliver secure, scalable, and high-performing solutions.
    • The CTO will play a pivotal role in shaping the company’s digital roadmap and ensuring that technology is a key enabler of innovation, operational excellence, and growth.
    • The CTO will work closely with the CEO and executive leadership to align technology initiatives with business priorities and foster a culture of technical excellence, collaboration, and continuous improvement.

    Key Responsibilities

    Technology Leadership:

    • Define and lead the company’s long-term technology strategy in alignment with business objectives.
    • Ensure the design and delivery of scalable, secure, and user-friendly platforms and systems.
    • Drive the adoption of best practices in architecture, development, infrastructure, and DevOps.

    Engineering Team Leadership:

    • Build, lead, and mentor a high-performing, cross-functional engineering team.
    • Foster a culture of innovation, ownership, and accountability.
    • Support professional growth and career development through coaching and performance feedback.

    Execution & Delivery Oversight:

    • Oversee the planning and delivery of technology projects, ensuring timely and high-quality outcomes.
    • Implement agile practices and ensure iterative development, testing, and deployment cycles.
    • Manage technical debt and ensure sustainability of platforms through clean and maintainable code.

    Cross-Functional Collaboration:

    • Work closely with Product, Data, Operations, Design, and Commercial teams to co-create solutions.
    • Translate complex technical concepts into clear, actionable plans for non technical stakeholders.
    • Represent technology in executive and board-level conversations.

    Security, Compliance, and Infrastructure:

    • Ensure the security, resilience, and compliance of all systems and infrastructure.
    • Oversee the implementation of cybersecurity protocols and risk management frameworks.
    • Guide infrastructure decisions across cloud, hosting, and internal systems.
    • Innovation & Emerging Technology:
    • Stay abreast of emerging technologies and industry trends.
    • Champion innovation initiatives and encourage experimentation within the team.
    • Evaluate and implement tools and technologies that enhance business
    • performance and efficiency.

    What will make you successful in this role?

    Qualifications & Experience

    • Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
    • At least 5 years experience in a senior technology leadership role (e.g., CTO, VP Engineering) in a fast-scaling environment.
    • Strong technical foundation in system design, architecture, cloud computing, and software development.
    • Demonstrated ability to lead, develop, and scale high-performing engineering teams.
    • Experience working in agile and fast-paced environments.
    • Excellent communication, leadership, and strategic thinking skills.

    Desired Skills

    • Expertise in cloud services (e.g., AWS, Azure, Google Cloud).
    • Familiarity with microservices architecture, containerization (e.g., Docker, Kubernetes), and DevOps tools.
    • Knowledge of CI/CD pipelines and automated testing frameworks.
    • Experience with front-end and back-end technologies (e.g., React, Node.js, Python, Java).
    • Understanding of data strategy, analytics, and privacy regulations.
    • Strong understanding of software quality assurance and security best practices.
    • Strong and proven leadership/management skills and competencies in working in a distributed and diverse organization in a challenging and changing environment.
    • Delivery orientated and target focused with an ability to operate at both strategic and operational level
    • Excellent top communicator, leader, and motivator of people with strong interpersonal skills.
    • Ability to ‘think-out-of-the-box’ / lateral thinking with a balance short and long-term thinking
    • High drive/self-starter/proactive and anticipate requirements
    • Strong negotiation skills

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    Customer Insights Specialist

    What will make you successful in this role?

    • Drive a comprehensive Customer Insights like Voices of the Experiences, Journey Mapping strategy, including ownership of Tools used
    • Drives strategies and execution of plans to advance customer advocacy across channels
    • Develop standard process for measuring insights across journeys steps and customer success
    • Shares the Voices of the Experience (Customer, Employees, Broker and Suppliers) - including the needs of current and future customers, to executive leadership within the organisation
    • Merging all insights across the business and using them to provide the business with comprehensive insights across all functionalities.
    • Develop and deepen an understanding of VOX, journey mapping and insights, products, and offerings to ensure the effective delivery of insights
    • Develop and leverage partnerships, both internal and external and uses networks to maximise and meet business goals
    • Driving the development of customer insights to make positive changes that will positively affect the customer experience across channels
    • Prepare reporting and presentation for different levels of management sharing insights and recommendations on changes to potentially improve product and services.
    • Share VoX results to leadership teams to confirm and/or reinforce overall drivers of the customer experience and provide actionable recommendations for both product and service improvements
    • Establish cross-functional relationships at the executive and individual contributor levels across different departments/groups to develop a customer survey plan that is aligned across organised customer communications
    • Compile reports detailing all metric performance analysis, and continuous improvements for the current suite of survey tools
    • Drive a comprehensive Voices of the Experiences strategy, Journey Mapping, etc including ownership of VOX and JM Tools survey and mapping platforms
    • Drives strategies and execution of plans to advance customer advocacy across channels
    • Project manage the development of surveys, analysis, and continuous improvements for the current suite of survey tools
    • Identify customer insights and key drivers of negative and positive customer experience based on analysis of both relationship (NPS) and transactional surveys and other feedback sources
    • Prepare reporting and presentation for different levels of management sharing insight and recommendations on changes to potentially improve product and services
    • Conduct research within internal teams or with external partners to understand the customer and partner journey
    • Make recommendations for operational improvements by analysing quality performance
    • Collaborate across Santam Group business units to develop the ‘What good looks like’ models

    Qualification

    • Bachelor’s or Master’s degree in business administration, research, psychology, economics, or a business-related field.
    • Net Promoter Certification is advantageous

    Knowledge and Experience

    • 5 -8 years of progressive responsibility for Customer Insights program methodologies, both qualitative and quantitative
    • 5+ years of experience specifically on Insight or Customer Experience teams, delivering insights and analytics to various teams, as well as senior partners
    • Proven experience implementing new customer experience processes and standards
    • Experience managing and performing in-depth analytics including combining survey research with transactional data to perform trend / correlation analysis are required.
    • Familiarity with CRM and D365 Customer insights model
    • Prior experience with various voices of the customer service providers, e.g. Smoke, Qualtrics, Plus94, D36D or similar survey analytics platform is desired.
    • Demonstrated passion for Customer Experience and acting as an advocate for customers
    • Experience in analysing and interpreting a mix of qualitative and quantitative data, constructing compelling narratives, and providing recommendations on complex topics
    • Experience applying statistical techniques and working knowledge of statistics concepts.
    • Experience designing and developing Tableau reports
    • Shown experience delivering customer insights that drive key performance metrics
    • Experience in impact modelling, regression analysis, cluster/factor analysis

    Skills

    • Strong critical thinking, influencing, and relationship management skills
    • Have excellent written and communication skills
    • Able to work, prioritise and lead multiple initiatives simultaneously with minimal supervision
    • Excellent verbal presentation and written communication skills including the ability to deliver presentations to senior and executive management
    • Proficiency with various survey techniques including focus groups, large scale primary research surveys, and survey panels (advanced level)
    • Comfortable working through large data sets of information and aligning data across systems and sources
    • Strong project management and change management skills
    • Advanced MS Excel / PowerPoint experience
    • High competency in surveying principals and methodologies
    • Customer centric
    • Excellent negotiation skills
    • Effective relationship building skills and ability liaise with stakeholders at all levels, internal and external
    • High confidence, self-driven individual who can remain calm and focused under pressure
    • Facilitation of workshops, decision-making and actions to enable teams to agree next steps
    • Ability to effectively deal with conflict situations
    • Ability to be organised while working in a complex, fast-paced and dynamic environment

    Core Competencies

    • Cultivates innovation - Contributing through others
    • Customer focus - Contributing through others
    • Drives results - Contributing through others
    • Collaborates - Contributing through others
    • Being resilient - Contributing through others

    go to method of application »

    Insurance Consultant

    What will you do?

    • Santam Operations, Commercial Portfolio Management have career opportunities available for Insurance Consultants base in Johannesburg Hill On Empire, Parktown .
    • The insurance consultant role is focused on providing an end-to-end service and support to brokers.

    What does Insurance Consultant do?

    • This role is focused on, but not limited to; servicing broker requests, including enquiries.
    • Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;
    • Dealing with general insurance and policy specific enquiries;
    • Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies;
    • Assisting to resolve all insurance queries within required timeframe and compliance requirements;
    • Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;
    • Undertaking to adjust premiums in line with new asset values;
    • Managing client expectation on expected turnaround times for submitted requests;
    • Adhering to underwriting criteria and regional requirements;
    • Assist with profiling the client with the best suitable product and underwriting criteria;
    • Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product;
    • Assisting in implementing solutions for improvement; and
    • Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.

    Qualification and Experience

    • Matric/ Grade 12
    • 60 commercial lines FAIS credits
    • A relevant insurance related qualification (e.g. NQF lev 5) would be advantageous
    • Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry
    • Minimum of 3 years’ experience in short term insurance commercial lines and/or Agri assets

    Knowledge and Skills

    • Excellent verbal and written communication skills
    • Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
    • Ensure adherence to quality, compliance and accreditation standards
    • Conduct efficient administration
    • Optimising work processes

    Personal Attributes

    • Customer Service
    • Team Support
    • Communicates effectively
    • Situational Adaptability
    • Action Oriented

    Method of Application

    Use the link(s) below to apply on company website.

     

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