New Openings at CLS Human Capital Specialists

JOB PURPOSE

• Product Experts provide high-quality first-line support and remote care to the company's USA customers.
• They maintain high customer satisfaction and ensure customers are assisted remotely via video calls, voice calls, emails and text messages.
• Product Experts ensure that prospective customer callers are assisted with the information they require/desire and process the sales on the new customer’s behalf.
• They also ensure that customers’ devices are operational and that the customers understand how to use and maintain their hearing aids.

REQUIREMENTS
Minimum education (essential):

• Matric

Minimum education (desirable):

• Customer Satisfaction Certificate

Minimum applicable experience (years):

• 2 years in Customer Support and Troubleshooting (or in a role requiring similar skills as listed herein)

Required nature of experience:

• Customer relations and relationship management
• Telephonic and email support
• Video calling experience (advantageous)
• Contact centre experience
• Telephonic sales experience and high conversion rates (advantageous)
• Technical support experience
• Administration and record management
• Working in a digital environment

Skills and Knowledge (essential):

• CRM system experience
• Telephonic sales and support skills
• Excellent English skills (written and spoken)
• Excellent communication ability and oratorship
• Conflict management

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Job Purpose

• The Management Secretary will play a key role in supporting hospital leadership by coordinating meetings, handling correspondence, maintaining documentation, and ensuring compliance with quality standards. The ideal candidate will have excellent multitasking abilities, attention to detail, and the ability to work effectively in a fast-paced hospital environment.

Requirements

Minimum Qualifications Required (Essential):

• Grade 12 (National Senior Certificate)

Minimum Qualifications Required (Desirable):

• Certificate/Diploma in Business Administration/Office administration

Minimum Experience required (Essential):

• A Minimum of two years proven experience in a similar role in a private healthcare environment

Other:

• Proficient in Afrikaans
• Reliable own transport
• Valid driver’s license
• Salary : Market Related

Key Responsibilities:

Business Execution

• Manage and coordinate the diaries of the Hospital Manager and Nursing Manager.
• Prepare the boardroom for meetings, including arranging refreshments and assisting visitors.

Administrative Support

• Draft, review, and distribute correspondence on behalf of management.
• Organize and manage documentation systematically.
• Handle incoming calls and inquiries professionally.
• Compile and coordinate presentations for meetings.
• Schedule, prepare, and distribute agendas for meetings.
• Take and distribute accurate minutes, including board meeting minutes.

Documentation & Document Control

• Maintain both electronic and physical documents for easy access and retrieval.
• Ensure compliance with hospital policies, regulatory requirements, and accreditation standards.
• Manage version control of documents to ensure the most current versions are in circulation.
• Archive outdated or obsolete documents according to protocols.

Quality Management Support

• Assist in gathering data for audits, surveys, and incident reports.
• Distribute quality policies and updates to managers.
• Monitor compliance requirements and notify relevant teams of upcoming deadlines.
• Support management in preparing for audits such as COHSASA, OHSC, and DOH.

Correspondence Management

• Draft and review correspondence for accuracy and professionalism.
• Manage incoming inquiries and provide necessary feedback to stakeholders.

Scheduling & Timelines

• Ensure deadlines for agendas, minutes, and correspondence are met.
• Organize catering and logistical arrangements for meetings.

Stationery & Supply Management

• Request quotations, place orders, and ensure timely delivery of supplies.
• Monitor cost-effective use of funds for office stationery.
• Assist management in preparing reports and comparing supplier pricing for cost efficiency.
• Would you like any refinements or additional details added to specific areas?

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Job Purpose:

• Responsible for coordinating the recruitment process for all relevant vacancies and to ensure that we place the best people for the job.

Requirements

Minimum Education (Essential):

• National Senior Certificate

Minimum Education (Desirable):

• BCom in Human Resource Management
• Recruitment Certification

Minimum Applicable Experience (Years):

• 3 – 5 Years

Required nature of Experience:

• Recruitment coordination

Skills and Knowledge (Essential):

• Recruitment software and systems (ie SimplifyHR)
• Screening
• Interview coordination
• Reference checks
• Drafting and placement of advertisements

Competencies

Essential Competencies:

• Establishing Rapport
• Showing Composure
• Thinking Positively
• Meeting Timescales
• Following Procedures
• Managing Tasks
• Upholding Standards
• Producing Output

Important Competencies:

• Examining Information
• Documenting Facts
• Developing Expertise
• Convincing People
• Articulating Information
• Resolving Conflict
• Embracing Change
• Inviting Feedback
• Understanding People
• Team Working
• Checking Things
• Taking Action

Key Performance Areas

Reporting:

• Provide continuous feedback to managers on relevant Slack channels on status.
• Provide updates to managers on current vacancies on a regular basis.
• Implement and maintain reporting metrics on various recruitment platforms.

Continuous Improvement:

• Continuously improve relevant recruitment documentation and processes.
• Continuously implement and source additional methods of attracting candidates.

Recruitment:

• Compile ATR and update relevant tracking sheets.
• Manage SimplifyHR to ensure that all relevant vacancies are updated.
• Screen CV’s, compile shortlist and liaise with line managers.
• Coordinate interviews with relevant stakeholders.
• Create interview guides for vacancies in collaboration with relevant stakeholders.
• Ensure that interview guide is shared before interviews.
• Conduct first round interviews with line managers.
• Ensure reference checks are completed.
• Coordinate psychometric assessments.
• Coordinate background checks.
• Communicate with external recruiters where applicable and manage the relationships.
• Manage relationships with external recruitment platforms.
• Liaise with line managers to ensure Job Descriptions are updated and accurate.
• Manage recruitment software to ensure it is used eff
• Collaborate with hiring managers to understand the organization's talent requirements, including specific skill sets, experience levels, and cultural fit.
• Utilize various channels and techniques, such as professional networks, social media platforms, online job boards to proactively identify and engage potential candidates who are not actively seeking new opportunities.
• Evaluate CVs, conduct initial phone screens, and assess candidate qualifications against job requirements. Identify and shortlist top candidates for further evaluation
• Coordinate and conduct interviews, to assess candidates' skills, experiences, and cultural fit. Use behavioural and competency-based interviewing techniques to evaluate candidates eff
• Develop and maintain relationships with passive candidates, industry professionals, and networking contacts to build a strong talent pipeline. Act as a brand ambassador for the organization, promoting its values, culture, and opportunities.
• Collaborate with hiring managers and HR teams to develop competitive offers based on market insights and internal guidelines. Manage the offer process, negotiate compensation packages, and secure candidate acceptance.
• Stay updated on industry trends, talent market dynamics, and emerging sourcing strategies. Provide insights and recommendations to hiring managers regarding market conditions and talent availability.
• Collaborate with cross-functional teams, including HR, hiring managers, and other recruiters, to ensure effective communication and coordination throughout the hiring process. Generate reports and metrics to track recruitment activities, measure success, and identify areas for improvement.
• Contribute to the development and execution of employer branding initiatives to attract top talent.

QMS:

• Ensure that QMS guidelines are adhered to.
• Own and manage the HR QMS process and associated records.
• Ensure that all supporting documents are kept to date.
• Ensure that all processes are kept relevant.

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Job Purpose:

• To utilise various web-based development languages to build responsive and adaptive UIs for internal and public facing web applications.  Our website and client-side web apps are built using React, Next.js, Tailwind, HTML5, JavaScript/TypeScript and CSS.

Minimum education (essential):

• Certificate in relevant Web Development or Graphic Design

Minimum education (desirable):

• Diploma in relevant Web Development or Graphic Design

Minimum applicable experience (years):

• 3+ years working experience

Required nature of experience:

• Experience with translating UI & UX designs into HTML, CSS and Javascript websites using React, with a focus on user experience and usability.
• Use sound development practices to build a solid product while iterating quickly.

Skills and Knowledge (essential):

• Angular
• React.js
• HTML
• JavaScript/TypeScript
• RESTful  API’s
• CSS
• Git
• Have an excellent sense of design and attention to detail
• Automated testing (Unit, Integration, End to end) e.g. Cypress, Jest)
• Code architecture and best practices
• CMS's (Content Management Systems) e.g. Strapi CMS

Skills and Knowledge (desirable):

• Next.js
• Tailwind CSS
• SCSS
• State management libraries

Analysis and Planning 15%

• Collaborate in the application lifecycle (planning, design, development, deployment, maintenance) collaborating with stakeholders for requirements.
• Continuously research and evaluate new technologies to optimize development efficiency.
• Plan and design well-structured, reusable application architecture.
• Implement and develop according to best practices to ensure high-quality, maintainable systems.
• Participate in project planning by providing estimates, contributing to requirement documentation, and assisting with work breakdown structures.
• Participate in user story creation, estimation, and work plan development, ensuring clear communication of requirements.
• Effectively prioritise, and manage dependencies to ensure timely completion, and switch contexts effectively when the need arises.
• Collaborate effectively with development teams to solve problems, make recommendations, and discuss best practices.
• Proactively identify and mitigate code related risks, adapting as needed.
• Track tasks and progress within JIRA.

Development and Testing 55%

• Develop software adhering to project plans, deadlines, and coding standards.
• Develop and maintain high-quality, maintainable systems using efficient and reusable code according to best practices.
• Use version control effectively and according to best practices, as well as backing up other work according to company standards.
• Prepare and maintain testing environments, including examples and instructions.
• Conduct initial testing and assist in developing testing plans.
• Implement and maintain automated tests and component libraries according to team practices.
• Analyse systems to identify root causes of issues within a system, develop workarounds, and implement permanent fixes.
• Deliver thoroughly tested and performance benchmarked work that meets functional requirements before deployment.
• Deploy changes to the production environment following established procedures.
• Implement and maintain DevOps processes, including CI/CD pipelines and Infrastructure as Code as applicable to the team.
• Maintain up to date and accurate code and system level documentation.

Reporting and Communication 10%

• Provide clear, timely, and efficient updates on project status, progress, risks, and potential problems to the team lead.
• Prepare reports, manuals, and other documentation related to software status, operation, and maintenance.
• Maintain accurate system and product change logs, release notes and notifications to other teams, according to company standards and team practices.
• Offer insights and feedback on queries regarding relevant projects.
• Collaborate effectively with team members and stakeholders, by being available on appropriate communication channels with timeous, well articulated responses.

Contribution to the Team 15%

• Take ownership of projects.
• Actively participate in peer code reviews, discuss best practices, and contribute innovative ideas to projects.
• Collaborate with the team to solve problems and ensure successful project delivery - on time and as speced.
• Contribute to the development of fellow team members through knowledge sharing and promoting best practices.

Quality Management and Compliance 5%

• Deliver high-quality products that meet specifications, user requirements, best practices, deadlines, and regulatory compliance (e.g., FDA, CE, ISO).
• Apply knowledge of the Quality Management System guidelines and its relevant processes to ensure quality and SOC2 compliance in medical device and other software.
• Ensure all testing adheres to defined specifications.
• Contribute to safeguarding information and data in accordance with company policies.
• Keep all supporting documents up to date.

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Job Purpose:

• The Financial Manager will provide leadership in all financial activities, overseeing accounting practices, managing financial risks, and contributing to business decisions that shape the organisation’s financial future. The role will focus on ensuring effective financial management, alignment with corporate strategy, and compliance with financial regulations.

Requirements:

Minimum Education (Essential)

• Qualified CA(SA)

Minimum applicable experience

• 10+ years in Senior financial roles
• Experience in Property management is beneficial

Required nature of experience

• Proven experience in accounting and financial management
• Strong background in strategic business decision-making
• Experience in property management is advantageous
• Expertise in managing financial teams and advising on financial strategy

Duties and Responsibilities:
Financial Planning & Strategy:

• Develop and implement financial strategies, budgets, and forecasts to support business growth and profitability

Financial Reporting & Compliance:

• Prepare accurate financial reports, ensuring compliance with accounting standards, tax laws, and regulatory requirements

Cash Flow & Risk Management:

• Manage cash flow, monitor financial risks, and oversee debt management and relationships with financial institutions

Investment Analysis:

• Assess and report on the financial performance of property investments, conducting financial analysis for acquisitions and disposals

Process Improvement:

• Oversee financial systems and controls, ensuring efficiency and accuracy in financial operations

Team Management:

• Lead and mentor the financial team, ensuring alignment with organizational goals and performance targets

Stakeholder Liaison:

• Collaborate with senior management, external auditors, and financial advisors to provide financial insights and recommendations

Strategic Decision Support:

• Provide financial insights to support business decisions, including property acquisitions, sales, and investments

Tax & Regulatory Compliance:

• Ensure tax filings and corporate governance are in line with legislation and industry regulations

Ad Hoc Projects:

• Manage special financial projects, such as internal audits, system upgrades, and investment evaluations

Skills and Knowledge:

• In-depth knowledge of financial accounting, budgeting, and financial reporting
• Strategic decision-making ability and long-term financial planning
  Proficiency in financial analysis, forecasting, and risk management
• Knowledge of corporate governance, compliance, and regulatory frameworks
• Excellent communication and leadership skills