New Vacancies at Metrofile

Job Advert Summary    

• To market and sell all our company products and services to new and cross sell and upsell to existing clients to achieve agreed sales and service targets. 
• Maintain excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios.
• Actively resolves all client queries that have been escalated within a reasonable timeframe and to actively identify leads for respective Account Managers.

Minimum Requirements    

• Degree in Sales / Marketing Management or equivalent
• At least 8 years’ experience in a sales/business development role preferably in Information Services/ Warehousing/ Logistics or similar environment
• Postgraduate qualification is business administration will be highly advantageous.
• Account management experience in document management and archival related or similar industry sales will be preferable.
• Excellent command of the English language
• Intermediate level proficiency in MS Excel/Word/Powerpoint

Skills, Knowledge and Attributes:

• Must have business to business (B2B) experience.
• Must have excellent track record in delivering high level sales presentations.
• Must have excellent track record in meeting and exceeding monthly, quarterly, and annual sales targets.
• Must have excellent communication and interpersonal skills.
• Must have a flair and drive for sales.
• Must hardworking and solutions driven.
• Must be a team player.
• Must have business acumen and be able to communicate with senior to top management levels.
• Must be prepared to travel between sites/clients.
• Must be highly computer literate.
• Demonstrate excellent organisational skills.
• Must have experience in tender document preparation.
• Willingness to work remotely.
• Ability to work independently.
• Must have own vehicle and valid driver’s licence.

Duties and Responsibilities    

• Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Account Manager’s portfolios.
• Resolve all enquiries or queries escalated by the Account Managers within a reasonable timeframe.
• Ensure that the assigned portfolio is sufficiently serviced to ensure customer satisfaction. 
• Ensures all Service Level agreements are current and valid.
• Ensure that clients’ portfolios data integrity is accurately maintained.
• Assists with preparing and presenting business proposals to both existing and new potential customers.
• Meet and exceed sales target (100% of target)
• Maintains close relationships with the Accounts Manager to capitalise on opportunities identified.
• Ensures effective documentation and records management as defined within the customer’s document retention strategy by informing customers of past due dates.   
• Deals with, resolves and reports on issues, concerns and complaints related to your portfolio or allocated clients. 

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Job Advert Summary    

• The Regional Credit Control position is accountable for the debt collection activities in such a manner that it maximises collections and minimises bad debts.
• The day-to-day duties of the Credit Controller are varied and include managing the debts of creditors, ensuring timely payments are made
• Processing incoming funds, reconciling invoices, resolving account queries and managing debt recovery.

Minimum Requirements    

• Degree or Diploma within the accounting field
• Minimum 3 years’ experience in a financial environment
• Capacity to deliver under pressure
• Good people skills
• Ability to prioritize and meet deadlines and targets
• Excellent communication skills, both verbal and written

ATTRIBUTES:

• Attention to detail and ability to work accurately and deliver quality outputs.
• Good problem-solving
• Ability to work under pressure and meet tight deadlines.
• Strong interpersonal, communication, influencing and relationship-building skills.
• Willingness to work overtime when needed.

Duties and Responsibilities    

Policies and Procedures

• Ensure adherence to collection policies and procedures.

Collections and Targets

• Monitor and manage a debtor’s portfolio of no more than 480 accounts.
• Achieve and maintain collections and targets set per company protocol.
• Actively collect payment according to payment terms
• Performs reconciliations of allocated accounts daily.

Overdue Accounts

• Attend weekly meetings with the credit supervisor to review all defaulting accounts.
• Ensure the correct escalation process is followed for the Reminder Letters.
• Feedback on the top 20 overdue accounts must be prepared and discussed weekly.

 Hand Overs and Bad Debts

• Follow the correct protocol before blacklisting a client, and then proceed to blacklist clients.
• Inform the credit supervisor of any liquidations, absconded clients and business rescue’s immediately.

 Credit Notes, Invoices and Adjustments

• Check that all credit notes and adjustments are raised correctly.
• Investigate all reasons for credit notes to ensure that they are valid.
• Submit all credit notes requisitions to the regional credit supervisor.
• Raise all rate queries and stop billing on closures with the billing department.

Month-end Activities

• Ensure that all re-allocations of unallocated deposits are completed.
• Ensure that all journals’ requisitions are raised by 12h00 on the 4th working day of the new month.

Cash / Suspense Accounts

• Ensure the bank statements deposits are captured and allocated daily.
• Ensure that all suspense accounts are reconciled and cleared monthly.
• Obtain all remittance advices for all deposits received on allotted debtor’s accounts.

Financial & Reporting

• Prepare commentary on top twenty clients each month for the region

Auditors

• Assist auditors as and when required.

Meetings

• Regular one on one book reviews with the credit supervisor
• Attend monthly and weekly meetings where required.
• Regularly attend customer meetings.

 Customer Care & Queries

• Promote a high level of focus on customer care with relevance to all customer complaints and queries.
• Maintains accurate and complete client information on the system
• Ensure that such queries and complaints are dealt with efficiently, accurately, and promptly.
• Ensure a 48-hour turn-around-time on all customer queries.

Inter-departmental Relations

• Ensure that inter-departmental relationships between Accounts Receivable and other areas are maintained at high levels.
• Ensure a balance is maintained between sales and credit objectives.

Projects

• To get involved in any additional projects as and when required.