Open Positions at Accor Hotel

Job Description

Scope of Position:

• Reporting to the Housekeeping Management, the Room Attendant is responsible for ensuring we provide the highest level of cleanliness in our Guestrooms whilst providing day cleans and nightly turndown service for all guestrooms.

Requirements:

• Must possess outstanding guest services skills, professional presentation and sophisticated communication skills.
• Proficient in the English language (verbal & written), second language is an asset.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment.
• Must be flexible in terms of working hours.
• Must be physically fit.
• Must have sound knowledge of beverages and cocktails.

Responsibilities:           

• Responsible for signing in and out master keys daily.
• Maintain proper usage of cleaning supplies and equipment.
• Update and mark all rooms assigned to the Room attendant on their assignment paper.
• Keep linen closets, supply closet and landing organized and clean.
• Empty vacuum cleaner each time it is nearly full.
• Reports any problems or questions to Supervisor assigned to your floor.
• Aid guest and colleagues in a courteous manner.
• Use hands to lift, carry, or pull objects that may be heavy.
• Understand simple instructions, learn simple procedures and techniques.
• Perform routine work or the same task daily.
• To use “Cleaning in Progress” sign and keep the doors always closed, when making up rooms
• To call In Room Dining for removal of trays/trolleys
• To report instantly to your Floor Supervisor any Lost and Found items.
• To report any equipment malfunctioning.
• To report any suspicious persons to Housekeeping office or other parts of the building.
• To report anything which may be a Health & Safety hazard.
• Maintain excellent grooming and uniform standards.
• Read, Understand, and follow all department policies.
• Report all valuables and if the safe is open to the Floor Supervisor and follow the Valuables and safe SOP.
• Be prepared to carry out any other duties that may occur from time to time.
• Attend all proposed trainings.
• Attending pre-shift briefing on each shift.
• Perform other duties as and when required.

Early Shift:

• To be responsible for reporting any rooms which do not require service, Privacy Please, not slept in at 14h00 on assigned floor to the Floor Supervisor and note it on your assignment paper.
• To report to floor Housekeeper any mattress protector, blankets, bedspreads, valances in need of change.
• Ability to clean set number of rooms per shift but may vary depending on the operational requirements.

Turndown:

• Responsible to pick-up at the start of shift all linen necessary for turndown work (Bedside mats, Terry, etc.)
• Turndown: Overall tidying of occupied guestrooms to include, but not limited to: dusting, arranging guest belongings neatly, turndown beds, remove soiled linen, retrieve clean linen from linen closets if required, vacuuming if required, bathroom cleaning if required, replenish rooms with supplies, etc. as per Fairmont standards.
• To be responsible for reporting any rooms which do not require service, Privacy Please, not slept in at 20k30 on assigned floor to the Floor Supervisor and note it on your assignment paper.
• Ability to turndown set number of room per shift

Qualifications

• Work experience in a 5-star environment preferable
• Basic understanding and writing of the English language.

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Job Description

Scope of position:

• Reporting to the Public Area Housekeeping Supervisor, the Public Area Attendant is responsible for ensuring we provide the highest level of cleanliness in all Guest public areas whilst providing exceptional service day and night.

Responsibilities:

• Responsible for signing in and out master keys daily.
• Maintain proper usage of cleaning supplies and equipment.
• Update and mark all public areas assigned to the PA attendant on their daily check list.
• Keep all supply closet and stores organized and clean.
• Empty vacuum cleaner each time it is nearly full.
• Reports any problems or questions to the PA Supervisor or HSK Manager.
• Aid guest and colleagues in a courteous manner.
• Use hands to lift, carry, or pull objects that may be heavy.
• Understand simple instructions, learn simple procedures and techniques.
• Perform routine work or the same task daily.
• To call In Room Dining for removal of trays/trolleys after meetings or events.
• To report instantly to your PA Supervisor any Lost and Found items.
• To report any equipment malfunctioning.
• To report any suspicious persons to Housekeeping office or other parts of the building.
• To report anything which may be a Health & Safety hazard.
• Maintain excellent grooming and uniform standards.
• Read, understand, and follow all department policies.
• Report all valuables and if the safe is open to the Floor Supervisor and follow the Valuables and safe SOP.
• Be prepared to carry out any other duties that may occur from time to time.
• Attend all proposed trainings.
• Attending pre-shift briefing on each shift.
• Report any offices or areas that you could not access to clean.
• Ensure effective hand over with the following shift before leaving.

Qualifications:

• Fluency in English (verbal & written) essential.
• High school qualification preferred.
• Minimum 2 years experience in a supervisory capacity in a hotel housekeeping environment.
• Proven training skills.
• Strong organizational, supervisory and communication skills.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest.
• Experience in Hotel Property Management System, Opera Cloud desirable.
• Ability to handle multiple tasks simultaneously.
• Ability to prioritize responsibilities.
• Ability to resolve situations involving guest challenges.
• Excellent knowledge of Materials Control, Microsoft Word, Excel, Power point and Internet usage.

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Job Description

• The intern is expected to learn and gain experience from colleagues and participate in development opportunities, this includes job shadowing and constantly assisting when required.
• The intern will assist and contribute to the team and department, by performing clerical and ad hoc duties.
• The intern may also be required to assist other departments in order to gain distinct experience and aid the organisation

Qualifications

• Tertiary qualification is hospitality or tourism
• Fair user of Microsoft Office applications
• Ability to effectively communicate with others in English and other official languages
• Dedicated to achieving high standards by working with others
• Demonstrates exceptional levels of integrity
• Ability to work effectively and safely when under pressure and when placed with demands

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Job Description

Scope of the Position:

• Reporting to the Housekeeping Management in direct alignment with Spa Management, the Spa Attendant is responsible for ensuring we provide the highest level of cleanliness in our Spa and Fitness studio whilst providing day cleans and servicing public spaces.

Responsibilities:

• Responsible for signing in and out master keys daily.
• Maintain proper usage of cleaning supplies and equipment.
• Keep linen closets, supply closet and product cupboards organized and clean.
• Responsible for linen management daily
• Reports any problems or questions to Supervisor assigned to the Spa.
• Aid guest and colleagues in a courteous manner.
• Use hands to lift, carry, or pull objects that may be heavy.
• Understand simple instructions, learn simple procedures and techniques.
• Perform routine work or the same task daily.
• To call In Room Dining for removal of trays/trolleys
• To report instantly to your Supervisor any Lost and Found items.
• To report any equipment malfunctioning.
• To report any suspicious persons to the spa or other parts of the building.
• To report anything which may be a Health & Safety hazard.
• Maintain excellent grooming and uniform standards and always be mindful of loud noises in the space as not to interrupt services.
• Read, Understand, and follow all department policies.
• Be prepared to carry out any other duties that may occur from time to time.
• Attend all proposed trainings and scheduled team meeting/ briefing sessions where possible.
• Review Spa Book4Time system or check with Spa reception to identify busier times in the locker areas and be prepared as not to invade guest privacy.
• Guide guest at the appropriate time to the location where they will meet their Service Provider if required and actively listen to anticipate needs throughout guest interactions to provide thoughtful gestures, personal touches and ensure an outstanding spa experience.
• Provide a warm and sincere closing at completion of service sequence and offer any further assistance before leaving the guest.

Early Shift:

• Responsible for ensuring that fitness studio is refreshed, with water towels and good quality fruit available.
• Follow Spa Check list to ensure lockers and towels are fully replenished throughout the day.
• Prepare Iced Tea / Welcome drink and ensure stocked up with enough glasses.
• Check and ensure all shower amenities are filled to standard.
• Ensure that spa general spaces are checked throughout the day, at least every 30min according to spa LQA standards and checklists provided.
• Mop up excess water in the hot spa area discreetly, while maintaining guest privacy.
• Check in with spa reception on guest movements and treatments for the day.

Late Shift:

• Responsible for sending linen down for wash.
• Ensure that all spa facilities including steam room, experience shower and salt room are clean and well maintained in preparation for opening the next day.
• Wipe down surfaces and mop floors in treatment rooms and passages.
• Replenish towels and water as well as empty bins in fitness studio.
• On closing spa, make sure that all lights, music, air-conditioning, Sauna, and steam room are switched off.
• Wash spa glasses and stock up lockers with robes, slippers, and towels etc.
• Follow spa closing protocol checklist.
• Empty all bins and towel baskets and replace the liners as needed in preparation for the next day.

Qualifications

• Work experience in a 5-star environment preferable.
• Basic understanding and writing of the English language.