Open Positions at Capitec Bank

Experience

Minimum:

• At least 5 years' experience in leading technical teams, conducting code reviews, and fostering a collaborative and innovative work environment.
• Ability to create data models that align with business requirements and ensure data quality, consistency, and security.
• Experience in developing custom APIs (REST, SOAP, or GraphQL) for data exchange and ensuring their performance and security.
• Understanding of DevOps processes and software development lifecycle (SDLC) standards.
• Experience designing and developing integration solutions using technologies like MuleSoft, Informatica, or custom-built APIs.
• Knowledge of HTML, CSS, and JavaScript.
• Expertise in Apex, Visualforce, Lightning Components, and other Salesforce development tools.

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Information Technology - Computer Science or Information Technology - Programming

Knowledge

Minimum:

• Strong understanding of Salesforce platform architecture and its application in business processes.
• Experience in leading technical design sessions and developing solution documentation aligned with business objectives.
• Knowledge of integrating Salesforce with other technologies and systems both internally and externally.
• Capability to perform code reviews and ensure consistency with overall application architecture.
• Proficiency in documenting functional and technical specifications, as well as data integration and migration processes.
• Experience in mapping business requirements to Salesforce capabilities and determining when custom solutions are necessary.
• Ability to design and support the development of integration solutions using custom-built APIs and middleware.

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Analytical Skills
• Negotiation skills
• Attention to Detail

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Purpose Statement

• To welcome clients and coordinate the branch flow through efficient queue functioning, providing excellent client service and assisting clients at the ATM and to complete transactions on any remote or self-service channels. In doing so, gain the knowledge, skills and experience required for service consulting. 

Experience

Minimum:

• No experience required but individual needs to hold a Grade 12 National Certificate

Ideal:

• Some client service experience within a retail/ financial/ banking environment

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

Knowledge

Minimum:

• Basic calculations 
• How to engage with people
• Clarity and understanding of own aspirations, being ambitious and keen to learn.

Ideal:

• Knowledge of bank branch environments
• Knowledge of Capitec Bank products and business processes (internal)

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills

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Purpose Statement

• To welcome clients and coordinate the branch flow through efficient queue functioning, providing excellent client service and assisting clients at the ATM and to complete transactions on any remote or self-service channels. In doing so, gain the knowledge, skills and experience required for service consulting. 

Experience

Minimum:

• No experience required but individual needs to hold a Grade 12 National Certificate

Ideal:

• Some client service experience within a retail/ financial/ banking environment

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

Knowledge

Minimum:

• Basic calculations 
• How to engage with people
• Clarity and understanding of own aspirations, being ambitious and keen to learn.

Ideal:

• Knowledge of bank branch environments
• Knowledge of Capitec Bank products and business processes (internal)

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills

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Purpose Statement

• To administer and handle all administration on insurance claims, matters and queries to ensure efficient processing and client service.

Key Performance Areas

• Service Delivery
• Compliance and SLA Adherence
• Data Handling
• Contribution to continuous process improvement and/or team efficiency
• Risk and gap identification
• Administration

Service Delivery

• Assist internal and external clients and/or stakeholders in resolving inquiries/claims in such a way that client experience is enhanced and relationships are strengthened and maintained
• Ensure that all escalated queries/claims are attended to and successfully closed
• Drive and deliver a superior customer service experience to the benefit of all parties involved

Compliance and SLA Adherence

• Adhere to all contracted SLAs and/or approved internal policies and procedures, as well as regulatory requirements

Data Handling

• Accurately capture, update, and/or maintain department/role-specific information in line with set targets/SLAs
• Ensure information is handled in accordance with Personal Protection of Information Act (POPIA)

Contribution to continuous process improvement and/or team efficiency

• Identify opportunities for improvement and/or solutions to optimise efficiencies
• Contribute to team efficiency and facilitate the team reaching its targets by supporting colleagues within the work function

Risk and gap identification

• Contribute towards risk management by identifying anomalies, exceptions, and other risk issues (i.e., operational and reputational risks) and either resolve or escalate to line management immediately

Administration

• Execute any ad hoc requests/assignments that are in line with/relevant to the role, department, division, Capitec Bank business and/or development plan
• Execute functions on behalf of fellow team members when appropriate and/or in case of absences

Experience

Minimum:

• 1-2 years’ experience in a banking, insurance, client service environment 

Ideal:

• Treating Customers fairly (TCF)
• Financial Intelligence Centre Act (FICA) 
• Protection of Personal Information Act (POPI)
• Financial Advisory and Intermediary Services (FAIS)

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• National Diploma

Knowledge

Minimum:

• Claims handling

Ideal:

• Knowledge of Capitec products and systems
• Understanding of the insurance industry and regulatory frameworks and bodies

Skills

• Communications Skills
• Reporting Skills
• Administration Skills
• Attention to Detail
• Computer Literacy (MS Word, MS Excel, MS Outlook)

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Purpose Statement

• Maintain and support all Meeting Rooms and Meeting room technologies, and provide IT Support to the Executive Management team, at a national level

Experience

MINIMUM:

• Minimum 3 years Microsoft Teams experience
• Minimum 3 years Microsoft Windows 10/11 experience
• Minimum 3 years Microsoft Office 365 experience
• Minimum 3 years senior management support in general IT
• Experience in Audio Visual/Unified communications platforms and Meeting Room Technologies

IDEAL:

• 3+ years Apple and Apple MAC Technologies
• 3+ years Microsoft InTune.

Qualifications (Minimum)

• A relevant tertiary qualification in Information Technology or Information Technology - Computer Science
• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Information Technology or Information Technology - Computer Science

Knowledge

MINIMUM:

• Minimum Knowledge

A thorough and in-depth understanding of:

• End user and distributed IT systems and infrastructure
• Microsoft Windows operating system architecture and application integration
• Knowledge in scripting tools such as VBScript, PowerShell, Python, JavaScript
• End User hardware technologies
• End User Infrastructure Service technologies (e.g. Print Management Solutions)
• Documenting of IT systems and infrastructure
• Cloud Services (Azure, AWS, GCP)
• Microsoft 365 Services (Teams, Power Platform, Power BI, O365).

IDEAL:

• Currently relevant industry cloud solution technologies (e.g. Office 365, Azure)
• Video, Voice and Collaboration services (Polycom, Cisco, Skype / Teams)
• Virtual Desktop Technologies (VDI, Citrix, VMWARE)

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Analytical Skills
• Problem solving skills
• Attention to Detail

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Purpose Statement

• To manage the currency exposures and internal and external customer relationships of Business Bank in respect of Forex.

Experience

Minimum:

• 5yrs forex trading experience in a dealing room ( in a banking, insurance, corporate environment)
• Managing client and stakeholder relationships.
• Compliance within risk and regulatory frameworks.

Qualifications (Minimum)

• A relevant tertiary qualification in Banking or Finance

Qualifications (Ideal or Preferred)

Knowledge

Minimum:

• Forex market and financial issues 
• Forex standards, practices and principles
• Dealing room operations
• Banking Code of Practise
• FICA and related anti-money laundering legislation
• Relationship and stakeholder management principles
• Client relationship practices
• Fundamental IT systems 

Ideal:

• Business bank environment, including Credit Risk Manual, Securities Manual and Bank policies and Procedures.

Skills

• Analytical Skills
• Interpersonal & Relationship management Skills
• Attention to Detail
• Decision making skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Numerical Reasoning skills

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Purpose Statement

• To provide a business centre-based Business Banking sales and service function that will retain and grow a portfolio of business clients by identifying and implementing value adding and specialised business banking financial products solutions from a range of standard and/or customized offerings.

Experience

Minimum:

• Banking experience of at least 3 years
• Experience of managing a portfolio of business customers with a service and financial analysis focus.
• Experience in preparing and motivating Credit applications 
• Cost control and sales management 

Ideal:

• 1+ yr spent in the Business Banking environment preparing and motivating credit application

Qualifications (Minimum)

• Diploma in Commerce or Finance

Qualifications (Ideal or Preferred)

• FAIS accredited as Key Individual and approved by FSCA

Knowledge

Minimum:

• Customer relationship management (CRM) principles and techniques
• How to interpret financial statements, balance sheets and basic financial ratios
• Standardized business banking transactional products and other core products relevant to small enterprises
• Business banking product offerings
• Understanding of collateral and balance sheets
• Multiple legal entities (companies, close corporations, sole proprietorships, etc.) in the business banking market and the legislative restrictions & requirements governing these from a financial services perspective
• Companies and Intellectual Properties Registration Act (CPIC) for correct documentation/mandate preparation purposes
• Knowledge of competitors offerings
• Regulations, Acts and Codes related to the banking environment.
• Financial Advisory and Intermediary Services Act (FAIS), the Financial Intelligence Centre Act (FICA) 

Ideal:

• Features, benefits and value propositions of the respective company product/service offerings. 
• Current taxation laws as they apply to customers. 
• A good knowledge of administration processes and procedures pertaining to Business Banking transactions

Skills

• Interpersonal & Relationship management Skills
• Analytical Skills
• Negotiation skills
• Problem solving skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Commercial Thinking Skills
• Strategic Thinking Skills
• Communications Skills
• Influencing Skills
• Attention to Detail
• Decision making skills

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Purpose Statement

• As a Revenue Assurance analyst your main duties will include systematically analysing, quantifying, reconciling, and testing the accuracy and completeness of fee and interest transactions on the accounts of Capitec's retail banking clients in conformity with the bank’s approved and communicated product price schedules, using the appropriate business logic and the relevant banking and regulatory standards. This encompasses various products and services, including but not limited to the following revenue streams:
• Transactional banking services
• Loan products provided to retail bank clients, including term loans, credit cards, and access facilities.
• Flexible, fixed, and tax-free savings.
• Value-added services that empower clients to purchase prepaid mobile network services, electricity, national lottery tickets, vouchers, and facilitate bill payments through the banking application.
• Capitec Connect, a mobile virtual network operator utilizing the mobile network infrastructure of Cell C, offering a diverse range of its own products and services.

Experience
Min:

• Mathematical sciences Degree with 1 – 3 years’ experience in an analytical capacity, working in a dynamic, mathematically complex environment.
• Honours degree with 0 – 2 years of experience in an analytical capacity, working in a dynamic, mathematically complex environment.

Qualifications (Minimum)

• A relevant degree in Mathematical Sciences or Financial Management

Qualifications (Ideal or Preferred)

• Honours Degree in Mathematical Sciences or Financial Management

Knowledge

Min:
Knowledge and understanding of:

• Accounting principals 
• Relational database management systems (RDBMS) 
• Management of accounts 
• Computerised accounting systems and principles 
• Financial Analysis and interpretation 
• Basic programming techniques 
• Advanced time value of money principles and logic 

Skills

• Communications Skills
• SQL Skills
• Problem solving skills
• Analytical Skills
• Interpersonal & Relationship management Skills
• Attention to Detail
• Numerical Reasoning skills

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Purpose Statement

• To provide a clerical and administrative service in respect of customer accounts to ensure sound and accurate financial procedures enabling Capitec to efficiently process creditor’s reconciliation and payment in the financial accounting department.

Experience

Minimum:

• 2 - 3 years’ experience in accounting or reconciliation role i.e. Bookkeeping, accounts receivable/payable Experience in accounting general ledger reconciliation

Ideal:

• Purchasing cycle and creditor reconciliations 
• Handling telephonic queries

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational in Grade 12 National Certificate

Qualifications (Ideal or Preferred)

• National Diploma in Accounting - Financial Accounting

Knowledge

Minimum:

• Creditor statement reconciliation
• General Ledger reconciliation
• Accounting systems and principles 

Ideal:

• Accounting software; SAP (S4Hana)

Skills

• Communications Skills
• Attention to Detail
• Interpersonal & Relationship management Skills
• Administration Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)

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About the role

• To contribute to the design and development of new applications / systems to meet the business requirements of the product line environment. 
• To analyse business or system requirements and data to enhance understanding of the product line environment.
• To participate in and provide input to the Architect during the compilation of solution design documentation for new and existing products and systems.

Our ideal candidate has:

Experience:

Minimum:

• At least 4 years’ proven experience within management information systems (MIS) | data warehousing |  data transformation/ systems analysis together with a relevant 3 year tertiary qualification 

OR

• At least 4-6 years’ proven experience within management information systems / system analysis
• Proven experience in:
• A relational data warehouse e.g. SQL server, Oracle etc., and tools that enable ETL and orchestration. 
• Testing methodologies

Ideal:

Proven experience in:

• Cloud Environment 
• Experience working in an AWS environment as well as with AWS Technologies
• Data Analysis
• Orchestration technologies

Knowledge:

Minimum:

• IT systems development processes (SDLC)
• ETL processes
• Rational database system and cloud data warehousing 
• Dimensional modelling
• Standards and governance
• Testing practices 
• SQL

Ideal:

• Data architecture (technical design and implementation processes)
• DPLC
• Banking systems environment
• Banking business model
• Best practices for Quality Assurance (QA) 

Education (Minimum)

• A relevant tertiary qualification in Information Technology or Data Analysis

Education (Ideal or Preferred)

• A relevant degree in Data Engineering
• Certification in Data Warehousing

Skills

• Analytical Skills
• Communications Skills
• Interpersonal & Relationship management Skills
• Problem solving skills

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Purpose

• We are seeking a dynamic and experienced Head of Employee Relations to develop and implement strategies, policies, and programs that enhance relationships between employees and line leaders.
• The successful candidate will address workplace issues and opportunities, ensuring compliance with labor laws. This role involves leading a team of employee relations experts and being accountable for departmental strategy and optimal performance through effective business planning, budgeting, goal setting, metrics, people management, standards, principles, and processes.

Experience & Knowledge

• At least 10 years of experience within a Labour/Employee Relations and/or HR environment, including CCMA, Labour Court, Disciplinary, and EE matters, with 5 years at a senior management level.
• Experience in strategically leading, planning, and managing employee relations and/or employee climate and culture initiatives across a large organization.
• Proven experience in conducting conciliations and arbitrations at the CCMA, conducting, initiating, and chairing disciplinary hearings, and leading and managing a team within a similar environment.
• Demonstrated ability to build rapport with senior management and the broader organization.
• Experience in active management of risk and reputation of the organization.
• Creative and non-traditional approaches to develop practical solutions in an agile environment.

Qualifications

• A relevant tertiary qualification in Labour Law and/or Industrial/Employee Relations.
• Ideal: A relevant post-graduate qualification in Labour Law and/or Industrial/Employee Relations.
• A relevant qualification in management.

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Consultation skills
• Negotiation skills
• Problem solving skills
• Interpersonal & Relationship management Skills
• Planning, organising and coordination skills
• Administration Skills
• Attention to Detail
• Change Management Skills
• Management skills
• Facilitation Skills
• Presentation Skills

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About the role

The purpose of this role is to enhance the financial performance of Capitec Insurance through:

• Perform periodic (monthly, quarterly, bi-annual and annual) actuarial valuation duties using Prophet and other actuarial models. Assist in the compiling of the input tables and assumptions used for valuations.
• Participating in periodic (monthly, quarterly, bi-annual and annual) insurance contract liability and profit calculations on an IFRS 17 (International Financial Reporting Standards) basis.
• Participate in the calculation of solvency requirements as specified in the Financial Soundness Standard for Insurers (previously SAM).
• Assist in the completion of the quantitative reporting templates for statutory reporting of solvency.
• Assistance in developing and maintaining the processes and controls used for actuarial valuation and financial reporting activities.
• Participating in the forecasted IFRS 17 profit calculations for the annual budget and monthly re-forecasting.

Our ideal candidate

• Academically qualified actuary or Newly qualified actuary: All exams completed.
• 3+ years’ actuarial experience in the life insurance industry including valuation, reporting and or capital management.
• Honours Degree in Actuarial Science
• Experience with working in a team with multiple deliverables.
• Experience with Prophet or other actuarial modelling software.
• Experience with IFRS17.
• Experience with working with data visualisation technologies (Power BI, etc.)