Open Positions at Core Group

• We are looking for tech savvy, retail inclined individuals with great communication skills to join our team. 
• Our  iStore Sales Consultant is responsible to  maximise the sales opportunity in the iStore. 
• You will be ensuring that all customers receive hands-on experience with the latest Apple technology & services. You will proactively approach and engage with customers to understand their needs, present complete solutions and create memorable experiences. 
• We will give you all the knowledge and tools around all our iStore products for you to be successful in the role.  
• This role is ideal for someone that would need a little flexibility and not a full time role at current.  You will be in a flexible position where you will only be required to work 138 hours per month.  
• If you thrive on teamwork and great customer service. This position might just be for you.
• Do you have a minimum of a Matric certificate?
• Some Sales Experience, preferably in retail or alternatively product knowledge would be an advantage?
• Are you passionate about our products and have some experience? 

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• We are looking for tech savvy, retail inclined individuals with great communication skills to join our team. 
• Our  iStore Sales Consultant is responsible to  maximise the sales opportunity in the iStore. 
• You will be ensuring that all customers receive hands-on experience with the latest Apple technology & services. You will proactively approach and engage with customers to understand their needs, present complete solutions and create memorable experiences. 
• We will give you all the knowledge and tools around all our iStore products for you to be successful in the role.  
• This role is ideal for someone that would need a little flexibility and not a full time role at current.  You will be in a flexible position where you will only be required to work 138 hours per month.  
• If you thrive on teamwork and great customer service. This position might just be for you.
• Do you have a minimum of a Matric certificate?
• Some Sales Experience, preferably in retail or alternatively product knowledge would be an advantage?
• Are you passionate about our products and have some experience? 

go to method of application »

Responsibilities:

• Provide support, assistance and resolution in line with the iStore trading hours
• Achievement of targets
• Adherence to contact centre processes and procedures
• Handle complaints, answer queries and provide support and general information
• Be fully conversant with the Core Group's client care and client satisfaction policies and service level undertakings
• Display a passion for client service, client satisfaction and commitment to meeting and meeting and exceeding client expectations 
• Exhibit excellent interpersonal skills and ability to communicate effectively and efficiently with both clients and co-workers in challenging situations i.e. irate clients, conflict resolution, etc.
• Technical support: Resolving technical issues telephonically and possibly researching technical issues
• Status queries: Assist customers with queries on all repairs in progress
• Call logging all incoming telephonic requests
• Customer service

 Requirements:

• Matric Certificate
• South African ID
• At least 1 year of experience in a Call Centre

Key Attributes:

• Professional
• Friendly
• Confident
• Empathetic
• Good verbal and written skill
• Good Telephone etiquette

go to method of application »

• We are looking for tech savvy, retail inclined individuals with great communication skills to join our team. 
• Our  iStore Sales Consultant is responsible to  maximise the sales opportunity in the iStore. 
• You will be ensuring that all customers receive hands-on experience with the latest Apple technology & services. You will proactively approach and engage with customers to understand their needs, present complete solutions and create memorable experiences. 
• We will give you all the knowledge and tools around all our iStore products for you to be successful in the role.  
• This role is ideal for someone that would need a little flexibility and not a full time role at current.  You will be in a flexible position where you will only be required to work 138 hours per month.  
• If you thrive on teamwork and great customer service. This position might just be for you.
• Do you have a minimum of a Matric certificate?
• Some Sales Experience, preferably in retail or alternatively product knowledge would be an advantage?
• Are you passionate about our products and have some experience? 

go to method of application »

You need to have:

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

The right person for this role is someone with

• Tenacity,  that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly 
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action 
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities

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What You’ll Do:

• Engage with clients, offering tailored technical solutions to meet their business requirements.
• Demonstrate a solid understanding of Apple products and the broader technology ecosystem.
• Assist in identifying new business opportunities and building strong client relationships.
• Collaborate with the sales and technical teams to provide a seamless customer experience.
• Stay up to date with the latest Apple products and services to advise clients effectively.

What We’re Looking For:

• Matric with a Tertiary Qualification in IT
• A genuine interest in technology and a good understanding of Apple products.
• Excellent communication skills, both written and spoken.
• Self-motivated and eager to learn, with a proactive approach to customer engagement.
• A team player who thrives in a dynamic, fast-paced environment

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Requirements:
Educational requirements:

• National Level Qualification or higher in graphic design, digital design, film, or a related field.

Experience required:

• Have 6+ years design experience in an in-house creative department or agency type environment -
• specialising in creative asset creation for Web | Mail | Digital | Social | Display | Print
• Proficient in using Apple products (i.e. Mac)
• Complete portfolio of multimedia design content showcasing skills and experience.
• Proficient in current design and layout software, including but not limited to: Adobe Creative Suite
• A good understanding of web design
• Animation and video editing experience in industry standard packages such as Adobe Premiere and
• Adobe After Effects

Responsibilities:

• Work in conjunction with internal team and overall business stakeholders to ensure that marketing communication is aligned to the brand tone, guidelines and objectives
• Become familiar with brand/corporate guidelines across our portfolio of clients to ensure all artwork complies.
• Continuously evaluate and ensure all creative work produced is fresh, effective, relevant and market- trend related
• Design and develop collateral for all routes to market including but not limited to: Web | Mail | Digital |
• Social | Display | Print
• Implement, design and adapt templates and workflows for above collateral
• Align with Creative Lead with regard to direction, messaging and execution of all creative work and campaigns before it is passed back to originator / briefer
• Explore and develop video content opportunities
• Extend knowledge of design trends and best practices through constant research - including new media formats, platforms and executions.
• Drive business growth by interrogating current practices and identifying new ways of working/output within the marketing team

Competencies:

• Creativity: The ability to come up with original and visually appealing designs that communicate a
• message effectively.
• Design skills: Knowledge of design principles, typography, colour theory, composition, and layout, as
• well as the ability to use design software and tools like Adobe Creative Suite.
• Attention to detail: A meticulous eye for detail and accuracy in design work.
• Communication skills: Strong communication and collaboration skills to work effectively with marketing managers and team members.
• Time management: The ability to manage multiple projects and meet deadlines while maintaining quality work.
• Adaptability: The ability to adapt to changes in project requirements, design trends, and technology advancements.
• Problem-solving: The ability to identify and solve design problems, including technical issues and creative challenges.
• Continuous learning: A commitment to staying up-to-date with design trends, software, and technology advancements.
   

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Position Overview :

• As a Channel Operations Representative, you will play a pivotal role in supporting our channel partners and ensuring smooth and efficient operations.
• You will be responsible for managing day-to-day interactions with our channel partners, providing them with the necessary support, and facilitating effective communication between internal teams and external partners.
• This role requires a strong blend of relationship-building skills, operational efficiency, and attention to detail.

Key Responsibilities :

• Channel Partner Support : Act as the primary point of contact for our channel partners, addressing their inquiries, resolving issues, and providing timely assistance to ensure a positive partner experience.
• Order Processing and Fulfilment : Manage the order processing and fulfilment process for channel partners, ensuring accuracy and efficiency from order placement to delivery.
• Inventory/Stock Management : Monitor inventory levels and coordinate with internal teams to ensure adequate stock availability for channel partners.
• Sales Support : Collaborate with the sales team to support channel partner activities, including providing sales materials, proof of execution reports, and tracking sales performance.
• Training and Onboarding : Assist in the onboarding and training of new channel partners, providing them with the necessary resources and guidance to effectively represent our products and services.
• Data Analysis and Reporting : Analyse channel performance metrics and provide regular reports to management, identifying trends, opportunities, and areas for improvement.
• Process Improvement : Continuously evaluate and improve channel operations processes to enhance efficiency and effectiveness.
• Relationship Management : Cultivate strong relationships with channel partners, acting as a trusted advisor and advocate for their needs within the organisation.

Requirements :

• Matric Certificate is compulsory. 
• Relevant Qualifications will be advantageous . 
• Minimum 3-5 years Proven experience in channel management, operations, or sales support roles.
• Strong communication and interpersonal skills, with the ability to build rapport and collaborate effectively with internal and external stakeholders. Must be able to facilitate Training and work with large groups . 
• Excellent organisational skills and attention to detail, with the ability to manage multiple tasks and priorities simultaneously.
• Analytical mindset with the ability to interpret data and derive actionable insights.
• Adaptability and willingness to embrace change in a fast-paced environment.
• Knowledge of Technology and channel management best practices is preferred.