Open Positions at iMasFinance

Job Outputs:

Strategy Execution:

• Help to identify/define value-added programmes / projects to deliver/achieve medium to long term goals.
• Identify, design, coordinate, implement, measure and monitor approved organisational wide and Business Unit programmes/projects to achieve consistent, targeted results.
• Create and implement an agile environment optimizing processes, people and technology.
• Ensure practices are embedded, reviewed and necessary corrective action is implemented.
• Propose adjustments to strategies when market conditions demand such change and recommend and implement appropriate remedial actions where necessary.

Financial and Technology Management:

• Provide strategic direction to digitise and automate core functions in the business to drive efficiencies and increase the overall customer experience.
• Evaluate strategic projects i.t.o. financial viability, build evaluation models and business plans and set up appropriate structures to track performance and benefits being realised.
• Manage approved budget and related expenses and variances.
• Evaluate negative trends and recommend and implement remedial solutions.

Project Management:

• Ensure programmes/projects are clearly defined within the strategic and operational plans.
• Take lead responsibility for allocated corporate projects; take ownership throughout project life cycle, from building the business case, through approval gates project execution and implementation, including to develop detailed project delivery plans, ensuring resource availability and allocation in line with project scope; ensuring projects are closed out within agreed timeframes, quality and within budget.
• Provide consolidated feedback to GCEO and Executive Management team against milestones and results achieved on own projects and other strategic projects in the organisation. Identify risks and issues and provide remedial actions.

Governance, Compliance and Risk Management:

• Identify and communicate risks and opportunities to the GCEO and Executive Management. Submit and implement recommendations to pro-actively deal with such risks.
• Contribute to the development and continuous improvement of organisational standards, policies and procedures within span of control and monitor implementation to ensure full compliance.
• Recommend and implement remedial actions timeously.

 Stakeholder Relations and People Management:

• Develop and implement a clear communication strategy underscoring the benefits and anticipated results of all organisational and/or Business Unit related programmes/projects.
• Ensure benefits and results of programmes/projects are clearly articulated and communicated across the organisation.
• Provide specialised professional support to internal and external stakeholders to ensure achievement of iMasFinance’s objectives.

 Qualifications:

• An MBA degree or Honours degree in Business Management or Commerce is essential (depending on years and nature of work experience).
• A Postgraduate Diploma or professional registration in finance, risk management, project management, insurance, lending, banking, funding and/or strategic planning is recommended.
• A valid driving licence is essential.

 Experience:

• Minimum of 15 years of experience in business development, corporate financing, projects, insurance broking and financial services, of which at least 5 years must be on senior management level and at least 3 years on executive management level, with exposure to strategy development and execution. Depending on qualifications, lesser experience may be acceptable.

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Job Outputs:

Change Management

• Compile an impact analysis on existing processes that include a feasibility and risk assessments.
• Involve appropriate stakeholders in the change process and ensure that the change impact is understood by all stakeholders.

Business Solution Identification

• Facilitate workshops with subject matter experts to define business processes and to capture the processes in line with the BPM Standard Operating Procedure.
• Compile a well-defined Business Requirement Specification that includes integration-, process-, application-, data- and technology requirements.

Solution Delivery

• Compile a Functional Requirement Specification based on the Business Requirement Specification that describes the requested behaviour of a system.
• Facilitate or participate in the compiling of test cases, User Acceptance testing and training of system users according to the Business Requirement Specification.

Solution Implementation

• Co-ordinates the operational process and implementation of the solution to the production environment, verify operating and user documentation, communicate changes to relevant stakeholders, compile user manuals and conduct training.

Operational Duties

• Provide user and system support and deliver solutions on requests for information or change in line with the demand management escalation process.

Qualifications:

• BA qualification

Experience:

• Minimum of 5 year’s Business Analyst exposure in a financial services business environment.

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Responsibilities:

• Oversee and coordinate day-to-day administrative tasks within the back office
• Act as first line of support to all inbound enquiries and handle day-to-day queries
• Act as the first line of responsibility for approving transactions within established limits
• Perform document control, and maintain detailed and organized documentation related to financial transactions, approvals, and any discrepancies
• Capture, prepare and process financial transactions in the Credit Ease system, and ensure all up-to-date documents are linked on Credit Ease system
• Issue statements, border letters, settlement quotes, paid-up letters, and request refunds and submit for approval
• Process credit balances daily, allocate payments of bank direct deposits, and prepare and process journals
• Maintain internal and external relationships including members, colleagues and management
• Collaborate with team members to ensure smooth process workflow and timely completion of tasks
• Identify opportunities for process improvement within the back-office functions and contribute to the implementation of enhancements
• Manage and organize data, ensuring its accuracy, completeness, and confidentiality.
• Conduct thorough verification of financial transactions, ensuring accuracy and compliance with internal policies and regulatory requirements
• Build, support and maintain interpersonal and team relationships to ensure stable working environment and achievement of team objectives
• Liaise with internal departments, members, and external partners to resolve issues, obtain and clarify information, and ensure smooth operations
• Adhere to statutory regulations, organisational standards, policies and procedures
• Report non-compliance and implement remedial action(s)
• Complete and execute Performance Contract
• Complete and execute Individual Development Plan
• Attend learning and development courses
• Participate in peer and team learning initiatives

Qualifications:

• Grade 12 with Mathematics and/or Accounting (Essential)
• Post secondary non-tertiary education (Essential)
• Diploma in Accounting, Finance or related field (Advantageous)

 Experience

• 2 years operational experience in financial services sector (Essential)
• 1 to 2 years’ call centre experience (inbound and/or outbound)

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 Job Outputs:

• Handover legal cases to debt collectors and attorneys
• Handle the foreclosure process 
• Support the Team leader and Legal Collections Manager in the execution of Outsourced collections and Recoveries strategies
• Manage attorneys and debt collector’s portfolios and arrange for payments.
• Coordinate activities with external agencies, manage stakeholder relationships throughout the process.
• Handle debt collectors and members queries
• Solve practical problems and deal effectively with members.
• Make arrangements with members for short fall
• Secure promise to pays.
• Attend to routine correspondence with regards to collections or recovery issues.
• Maintain the computer-based information system on all collection activities.
• Ensure that all EDC’s engagements are accurately recorded on the appropriate systems.
• Assist with the establishment of a panel of debt collectors and attorneys.
• Knowledge of the Swordfish Collections system would be an added advantage.
• Report on portfolios
• Administer the repossession of vehicles and demands.
• Liaise with valuators, tracers, sheriffs, and lien holders.
• Handle legal collections queries and follow up of legal processes.
• Manage progress on judgements.
• Maintain internal and external relationships.

Qualifications:

• Grade 12 with accounting
• Relevant Qualification – Paralegal studies, Diploma in Credit Management, Debt Collection, Diploma in Law.
• Driver’s licence (Minimum Code 8)
• LLB would be an added advantage.

 Experience:

• Minimum 5 years’ late-stage debt collection and/or legal collections experience, legal administration experience in the legal firm responsible for debt collections.
• Knowledge of Foreclosure process would be an added advantage.