Open Positions at VKB Group

Job Description

• The ideal candidate will be responsible to oversee sample taking process and ensures the grading of grain in accordance with statutory requirements.

Requirements

• Grade 12/NQF4
• Grain grading certificates essential
• 1-3 years experience in grain grading
• Computer literate in Microsoft Office
• Fluent in Afrikaans and English
• Constantly adding value to the current functions of the position

Skills Required

• Thorough , precise and accurate
• Teamplayer
• Quick decision making
• Problem definition and analyses

Duties

• Grading of grain
• Process management
• Client service
• Input trades responsibilities
   

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Job Function

• The successful candidate will be responsible for the profitable management of the Retail Branch in Dendron. 

Job Requirements

• Grade 12/ NQF 4
• 5 - 7 years' experience in the management of a Retail Branch
• Proven Track record in the positive management of an agri-business will be compulsory
• Ability to manage medium to large teams
• Willing to work afterhours as and when required based on operational requirements
• Intermediate to advanced level of MS Office

Job Responsibilities 

• Financial management of business unit
• Stock management within the VKB Group framework
• Personnel management including mentoring of staff
• General management to ensure all VKB Policies are applied
• Excellent customer service including dealing with queries and complaints
• Ability to be creative in striving to continuously exceed goals and targets
• Ensure business unit comply with all relevant legislation
• Continuously adding value to the industry through reaching the organizations' strategic and operational goals

Skills

• Exceptional interpersonal skills
• Negotiation skills
• Marketing skills
• Ability to establish and maintain long term business relationships
• Business Acumen
• Ability to work independently
• Ability to lead branch to success
• Conflict Management
• Personal Resilience
• Presentation skills
• Communication skills
• Mentoring

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Job Description

• The successful candidate will be responsible for the profitable management of the fuels station.

Requirements

• Grade 12/ NQF 4
• Code EB drivers’ license
• Relevant tertiary qualification will be an advantage
• Minimum of 5 years management experience within a fuel environment including fast food restaurant management
• Continuously adding value to the industry through reaching the organizations' strategic and operational goals
• Willing to work after hours as and when required based on operational requirements
• Intermediate to Advanced Computer skills
• Clear criminal record
• Able to provide proven track record of previous experience in management role.

Duties and Responsibilities 

• Financial management of business unit, actively striving to continuously contribute towards reaching and exceeding turnover goals and net profits and at the same time limit the cost of capital
• Stock management within the VKB Group framework, including but not limited to the effective management of shortages and expired stock
• Actively managing Deli items, ensuring quality and availability of stock at all times
• General management to ensure all VKB Policies are applied
• Excellent customer service including solving of queries and complaints and escalate unresolved issues as a matter of urgency
• Ensure business unit comply with all relevant legislation
• Drafting, coordination and implementation of shift schedules on a daily and weekly basis, to ensure overtime is kept to a minimum
• To ensure that the fuel station and premises complies with all relevant legislation as well as policies and procedures
• Maintaining ongoing thorough housekeeping of a high standard in respect of the station, deli, premises and buildings
• Ongoing liaison with internal departments related to product standards, service and quality aspects
• Personnel management, facilitation and coordination of human resource capacity including regular meetings with staff
• To ensure mandatory training interventions successfully completed by station manager and all relevant staff

Skills

• Exceptional interpersonal skills
• Marketing skills
• Ability to establish and maintain long term business relationships
• Business Acumen
• Ability to work independently
• Conflict Management
• Personal Resilience
• Communication skills
• Coaching
• Decision making
• Driving Performance
• Organising

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Skills and qualifications

• College diploma or university degree in computer science, information science, management information systems, accounting or business administration, and 5 years of related work experience.
• Proven experience in overseeing the design, and implementation of software and hardware solutions, systems, or products.
• Extensive experience with core software applications, including NAV & BC.
• Strong understanding of the organization’s goals and objectives.
• Understanding of basic Accounting principles
• Analytical and creative problem-solving abilities.
• Excellent written and verbal communication skills.
• Strong listening and interpersonal skills.
• Ability to conduct research into systems issues and products as required.
• Ability to communicate ideas in both technical and user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Ability to prioritize and execute tasks effectively in a high-pressure environment.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.

Duties and Responsibilities

• Assist in the planning, design of new applications and enhancements to existing applications.
• Meet with decision makers, system owners, and end users to define business requirements and system goals, and identify and resolve business system issues.
• Ensure compatibility and interoperability of in-house and 3rd party computing systems.
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
• Assist in the deployment of new applications and enhancements to existing applications.
• Conduct research on hardware and software products to support purchasing decisions and justify recommendations.
• Create system models, specifications, diagrams, and charts to provide direction to system programmers.
• Coordinate and conduct in-depth tests, including end-user reviews, for modified and new systems.
• Provide orientation and training to end users for all modified and new systems.
• Ongoing system support to business
• Handling of financial reconciliations and enquiries
• Root cause analysis and reporting

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Job Description

• Performs general tasks, requiring the briefest induction

Requirements

• Grade 12 or NQF4 
• Load and offload of stock 
• Client service 
• Able to perform hard manual labour 
• Constantly adding value to the function of the job

Duties and Responsibilities

• Responsible for general tidiness 
• Cleaning duties 
• Ad hoc duties as assigned from time to time 
• Assist customers/suppliers with loading and offloading of stock as required according to policies and procedures 
• General housekeeping of premises
• Stock control 
• Customer services

Skills Required

• Service orientation 
• Accurate, thorough and precise 
• Excellent health

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Key Responsibilities:

Client engagement strategies to drive satisfaction and loyalty

Acting as a senior point of contact for client escalations and high-priority accounts.

CRM System Management & Data-Driven Insight

• Oversee the effective use of our CRM system to manage client interactions, track engagement, and optimise service delivery.
• Ensure accurate and up-to-date client records, using data to improve customer experiences and drive strategic decisions.
• Analyse CRM reports to identify trends, service gaps, and opportunities for growth.
• Leverage CRM insights to improve client engagement.
• Work closely with operational teams to ensure seamless CRM integration and alignment across departments.
• Collaborate with internal teams to optimise CRM workflows, ensuring a smooth and data-driven approach to client services.
• Drive automation and process improvements within our CRM ecosystem to enhance efficiency and reduce manual tasks.
• Ensure company-wide adoption of the CRM system through training and best practices.

Service Delivery & Quality Assurance

• Ensure consistent and high-quality service delivery across all touchpoints.
• Work with internal teams to optimise processes and improve client experience.
• Monitor client feedback and implement improvements.

Strategic Growth & Retention

• Develop strategies for client retention and account growth.

Team Leadership & Development

• Lead and mentor a team of client service professionals.
• Foster a client-centric culture within the team.
• Set performance goals and conduct regular team evaluations.

Problem Resolution & Risk Management

• Proactively address client concerns and implement solutions.
• Anticipate risks and develop strategies to mitigate client churn.

Business Alignment & Reporting

• Align client service objectives with overall business strategy.
• Provide regular reports on client satisfaction, retention, and engagement.

Key Qualifications:

• Experience: 5+ years in client services, account management, or a related field, with leadership experience.
• Skills: Strong communication, negotiation, and problem-solving skills.
• Strategic Thinking: Ability to develop and implement client service strategies.
• Industry Knowledge: Familiarity with the agricultural sector and its customer expectations.
• Tech-Savvy: Comfortable with CRM systems and data-driven decision-making.

KPI’s:

Client Satisfaction & Retention

• Net Promoter Score (NPS) (Measures how likely clients are to recommend your business)
• Customer Satisfaction Score (CSAT) (Tracks client happiness with services)
• Client Retention Rate (Percentage of clients retained over time)
• Churn Rate (Percentage of clients lost - should be minimized)

CRM efficiency and adoption

• CRM Data Accuracy: Ensuring data hygiene and minimizing missing or outdated client information (% of complete client profiles).
• Client Interaction Frequency (Tracking touchpoints logged in CRM to ensure regular engagement).
• Response Time & Resolution Rate via CRM logs (Measuring how quickly client issues are logged and resolved).
• Customer Feedback Integration (Using CRM data to track and analyse client complaints, requests, and suggestions).
• Client Segmentation & Personalization Success (Measuring how well the CRM ecosystem helps tailor service to different client needs).
• CRM Adoption Rate (%) (Ensuring the team is actively using the system).
• Number of Manual vs. Automated Tasks (Increasing efficiency through automation within the CRM).
• Employee Training on CRM features (Ensuring staff is well-equipped to maximize CRM capabilities).

Operational Efficiency

• Response Time to Client Issues (Measures how quickly concerns are addressed)
• Resolution Time (How long it takes to resolve client problems)

Team Performance & Engagement

• Employee Engagement Score (Measures team satisfaction and alignment)
• Training & Development Progress (Tracks skill-building within the team)