Open Roles at ACDC Dynamics SA

Purpose of the role

The Branch Administrator assists the Retail Branch Manager with all the administration duties required to run the store.  This includes but is not limited to assisting with daily cash ups, client refunds, Debtors queries, and all administration tasks at hand.   You should be professional and courteous with strong computer skills and a thorough understanding of accounting principles

Key Performance Areas

• Assist Retail Manager with all administrative tasks.
• Assist with the repairs and returns in a timely manner.
• Schedules, submits, and initiates customer returns in accordance with standard procedures.
• Assist with Daily cash ups and processing of the cash book, and provide reports for head office.
• Assist with quality improvements to enhance all services and prepare all required paperwork for same.
• Manage and resolve all issues in customer accounts.
• Develop and maintain effective relationships with all clients and staff

Requirements

• Matric/Grade 12.
• Previous experience in an administrative role.
• Great attention to detail.
• Great communication skills written and verbal.

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Description

We are seeking an enthusiastic and customer-focused Retail Floor Assistant to join our team. The ideal candidate will assist customers on the floor, ensure the store is well-maintained, and support the overall operations of the retail environment. This role requires excellent communication skills, a proactive attitude, and a passion for delivering exceptional customer service

Key Responsibilities:

Customer Assistance

• Greet and assist customers in a friendly and professional manner.
• Provide product information and guidance to customers to help them make informed purchasing decisions.
• Handle customer inquiries and resolve any issues promptly.

Sales Support

• Support the sales team in achieving store targets and goals.
• Assist in setting up product displays and ensuring they are visually appealing.
• Keep the sales floor organized, clean, and stocked with products.

Inventory Management

• Assist with receiving, unpacking, and organizing inventory.
• Conduct regular stock checks and report discrepancies to the management.
• Ensure products are correctly priced and labeled.

Store Maintenance

• Maintain the cleanliness and tidiness of the store, including shelves, counters, and displays.
• Ensure that health and safety standards are adhered to within the store environment

Requirements

• 2 – 4 years’ experience
• Computer Literate
• Attention to detail
• Exceptional Customer Service
• Matric/ Grade 12 (NSC)
• Tertiary Qualification is advantageous
• A minimum of 2 – 4 years’ experience