Since our establishment in 1918, Sanlam has been a prominent part of the South African business landscape. We have always held a long-term view of how business adapts to the demands of the environment in which it operates. Today, in a dynamic world, we see an evolving set of social, economic, political and environmental imperatives that require our skilfu...
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What will you do?
- This role is responsible for leading a team of training professionals within SanlamConnect: REMS ensuring the delivery of high-quality, impactful learning solutions for both internal and external stakeholders.
- The successful candidate will, amongst others, have the responsibility of formulating plans and strategies for the implementation of training solutions that lead to the improvement of knowledge and skills of internal and external stakeholders, resulting in the business achieving its strategic objectives.
What will make you successful in this role?
- Lead and manage training delivery across operations, ensuring quality and consistency.
- Developing and implement training strategies aligned to business goals, operational priorities, and stakeholder needs.
- Design and manage training programmes, calendars, and learning solutions based on identified training needs.
- Drive innovation in training methods, including digital, remote, and technology-enabled learning.
- Measure training effectiveness and use feedback to support continuous improvement.
- Manage training budgets responsibly and encourage cost-conscious decision-making.
- Conduct performance reviews and support continuous professional development.
- Promote collaboration and multi-skilling within the training team.
- Build strong stakeholder relationships with business units, HR, compliance, product providers, team managers, team leaders and senior leaders.
- Use training to support behaviour change across REMS teams and field staff.
- Lead, coach, and develop the training team to build a high-performance, collaborative culture.
- Support performance management, professional development, multi-skilling, diversity, and inclusion within the team.
- Support change initiatives, responding to industry, legislative, and organisational changes.
- Promote adoption of new technologies to improve training effectiveness and future readiness.
Qualification & experience
- Matric and Diploma or Degree (NQF 6) in Education, Business, or related field.
- ETDP Accreditation (Train-the-Trainer, Assessor, Moderator, Verifier)
- Minimum 5 years in general insurance, with at least 3 years in a training or learning & development management role within Financial Services.
- Experience in planning, facilitating, and evaluating training programmes.
Knowledge and skills
- Experience in stakeholder engagement and client relationship management
- Solid understanding of performance management, coaching, and change management principles.
- Strong business acumen with budgeting, resource planning, and continuous improvement capabilities.
- Understanding of the SanlamConnect structure, REMS environment, and operational processes & Life
- Assurance knowledge/SanlamConnect (advantageous).
- Effective in conflict resolution, decision-making, and problem-solving
- Strong planning, organisation, and budgeting skills
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and training systems/tools
- Understanding of digital learning platforms and technology-enabled training solutions
- Distribution’s remuneration contracts, philosophy, models, policies and processes
- Knowledge of tax legislation and labour legislation.
- Work terminology in SanlamConnect, REMS
Personal attributes
- Results-driven
- Strong leadership and people management capability
- High level of adaptability and resilience in a changing environment
- Strong decision-making and problem-solving skills
- Client-focused with strong relationship-building ability
- Innovative and forward-thinking
- Excellent communication and presentation skills
Core competencies
- Communication
- Decision-Making
- Planning and Organising
- Adaptability
- Driving Performance
- Collaboration
- Change Management
- Innovation
The closing date for applications is 21 July 2026
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What will you do?
- Under direct supervision, you will work with the SharePoint team responsible for site collection management, reporting, capacity and monitoring, document libraries and lists, permissions and security in O365 in support of business processing requirements. Adhering to operating and service level agreements and in accordance with established routines.
What will make you successful in this role?
- Provides technical support for O365 and tools to help Tier 1 and 2 support teams.
- Deploy new site collections and MS Teams.
- Responsible for designing, building and maintaining SharePoint enterprise applications and supporting applications.
- Perform technical planning, systems integration and verification and validation.
- Extends and augments the SharePoint platform using Power Platform development.
- Participates in requirements gathering, technical design sessions, software development, peer reviews, unit and integration testing.
- Work as part of a team, with supervision to achieve project milestones and deadlines.
- Provide second level support to end users, ensuring that their challenges are clearly understood before proposing or implementing solutions.
- Perform Enterprise level operations and sustainment activities (O365 Tenant admin).
Qualification
- Matric
- 3 Year degree or diploma in Information Technology
Knowledge and Skills
- Business Analysis
- Reporting and Administration
- O365 suite knowledge
- Information Architecture
- Troubleshooting
Knowledge and Skills
- Security Management
- Operating system software and hardware and utility software
- Software installations and upgrades
- Business Requirements
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What will you do?
- Responsible for the timely and effective response to IT user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses for basic problem resolution for new and existing systems, and provides basic telephonic training on these systems when required.
- Escalates more complex problems but may manage the incident to completion.
- Identifies interim and long term solutions and provides regular updates to the Senior Problem Analyst. Participates in internal forums and work groups to contribute to the methodology and standards.
What will make you successful in this role?
- Deliver a first line support service via the Service Desk by logging Incidents and Service Requests received telephonically and via e-mail.
- Offering technical advice to end users. This will include working as part of a team, to share knowledge and work together to increase performance standards.
- Actively troubleshoot to identify, assess, record, resolve and or escalate incidents and service requests ensuring they are handled within the agreed SLA, according to the agreed processes and in a professional and customer sensitive manner.
- Deliver an after hour standby first line support service to end users. This is a Service that is delivered by the Service Desk team on a rotational basis.
- Providing daily feedback to end users on outstanding active calls.
- Manage a variety of tasks and activities which may require adjustments to priorities to satisfy business needs.
- Work within defined deadlines as part of a team and on an individual basis ensuring assigned work is effectively managed.
- Any task given to ensure great service delivery.
Qualification
- Matric
- Degree or diploma in Information Technology
Knowledge and Skills
- Client Delivery
- Reporting and Administration
- Technologies
- Business Requirements Definition
- Problem Tracking Tool
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What will you do?
- Responsible for utilising data science to deliver value to our clients and business. This includes providing statistical analysis, forecasting, predictive modelling, simulation, machine learning and optimisation to discover trends, opportunities and threats.
- Findings should be shared regularly with business users in a collaborative fashion. Remains current with developments in data science technology and methodologies.
- Must have proficiency in ML language e.g. R, Python or Julia. Must be proficiency in SQL. Requires moderate supervision.
What will make you successful in this role?
Data Quality
- Analyse and profile source data.
- Assist in the creation of data quality rules and mappings.
- Monitor and investigate data quality issues.
- Support the delivery of data quality reporting and insights.
Metadata Management
- Maintain accurate and complete metadata records.
- Support business users in the capture and maintenance of metadata.
- Assist with metadata reporting and analysis.
- Support metadata solution enhancements and configuration activities.
Platform Support
- Monitor platform processes and scheduled jobs.
- Support user access administration.
- Assist with troubleshooting and issue resolution.
- Maintain operational and support documentation.
Stakeholder Engagement
- Work effectively with business and technical stakeholders.
- Participate in requirement gathering and analysis activities.
- Communicate clearly and professionally.
- Demonstrate a willingness to learn and develop new skills.
Qualification
- Matric.
- Diploma or Degree in Computer Science, Information Systems, Informatics, Software Development, Data Science, Data Analytics or Information Technology.
Advantageous
- Exposure to SQL, reporting tools or data analysis.
- Understanding of databases and data concepts.
- Exposure to programming or scripting concepts.
Knowledge and Skills
- Data Analysis.
- Data Collection.
- Data Profiling.
- Problem Solving.
- Metadata Management Concepts.
- Data Quality Concepts.
- Reporting and Dashboarding.
- Business Analysis Fundamentals.
- Documentation and Process Mapping.
- New Technologies and Methodologies.
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What will you do?
- Under supervision you will be responsible for utilising data science to deliver value to our clients and business. This includes providing statistical analysis, forecasting, predictive modelling, simulation, machine learning and optimisation to discover trends, opportunities and threats.
- Findings is shared regularly with business users in a collaborative fashion. Remains current with developments in data science technology and methodologies.
What will make you successful in this role?
- Extract, clean, and transform financial data from source systems
- Prepare and maintain financial datasets and reporting structures
- Produce scheduled and ad-hoc financial reports and dashboards
- Analyse financial data to identify trends, variances, and anomalies
- Support month-end, budgeting, and forecasting processes
- Develop dashboards using Power BI, Qlik, and Excel
- Engage with Finance stakeholders on reporting requirements
- Ensure compliance with Sanlam data governance standards
Qualification
- Bachelor’s Degree or Diploma in Finance, Accounting, Data Analytics, or related field
- 0 – 2 years relevant experience (internships acceptable)
Technical Skills
- Microsoft Excel (advanced functions and pivot tables)
- Basic SQL querying skills
- Exposure to Power BI, Qlik, or similar BI tools
- Understanding of financial reporting principles
Knowledge and Skills
- Financial Information Processing
- Reporting
- Financial Reporting
- Financial Queries and Recommendations
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What will you do?
- Under general supervision, performs a limited variety of clerical duties for functional groups involving compiling and arranging data, making standard computations, processing and coding documents and maintaining records and files. Routines are generally prescribed and supervision is readily available.
What will make you successful in this role?
IT Contract Management Admin
- Facilitating the re-contracting process for IT services
- Managing the filing process of all contracts
- Administering NDAs for individuals and corporations
- Managing vendor correspondence as required
- Maintaining continuous interaction with relevant stakeholders to ensure sourcing aligns with negotiated agreements.
- Assisting in cost saving initiatives.
Vendor Engagement Forum Coordination.
- Coordinating forums and associated meetings with relevant stakeholders, including tracking and reporting attendance confirmations, and preparing meeting documents (agenda, minutes)
RFx coordination
- Assisting in the administration of IT Sourcing (RFI, RFP, and RFQ) processes, ensuring compliance with Sanlam policies
Vendor/Supplier Onboarding
- Collecting necessary documents to ensure vendors are onboarded in accordance with Sanlam’s sourcing policy.
B-BBEE Administration
- Ensuring vendors maintain the desired B-BBEE level
- Accurately recording and frequently updating vendors’ B-BBEE information
AI and digital initiatives
- Completion of targeted AI learning pathways and
- Effective use of AI/digital tools in day-to-day tasks.
- Contribution to team AI/digital use case implementation
Qualification
- Bachelor’s degree - Preferably in Procurement and Supply Chain, Logistics, Commerce
Experience
- Minimum Working experience in Administration.
- Participating in AI / automation initiatives.
Knowledge and Skills
- Use of AI
- Processing transactions and conduct simple calculations Data collection and analysis
- Record keeping, filing and maintenance of databases Maintain work standards and quality verification
Knowledge and Skills
- Reporting and Administration
- Technologies
- Problem Tracking Tool
- Business Requirements Definition
- Client Delivery
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PURPOSE OF THE ROLE
To promote Sanlam Retail Mass (SRM)’s products and increase market share through:
- Providing sound financial advice and a high level of client service in a Branch context.
- Creating opportunities for client optimisation and cross selling of value-added services.
KEY RESPONSIBILITIES
Sales delivery
- Gain and maintain an in-depth understanding of SRM product ranges.
- Gain an understanding of the customer’s needs, financial goals and means, and provide the right product (or selection of products) that will satisfy the goals of the customer in the best and most affordable way possible.
- Continuously update and inform customers of new products, or changes in existing products. Manage, review, and incorporate the implications of product changes on the customer’s portfolio accordingly.
- Validate client details in line with product and regulatory requirements. Submit new business through the right channels.
- Conduct due diligence on clients to identify and flag risks.
- Manage own capacity to ensure daily appointments are being prioritised while allowing time for and capitalising on walk-in / non-appointment clients.
In-branch client service and client retention
Responsible for servicing and managing all client profiles to ensure clients remain on the books.
- Send payment reminders, conduct follow-ups, and remain in contact to address potential queries or to provide support.
- Manage and report on NTUs (clients Not Taken Up) by putting controls in place, and taking corrective actions where required.
- Manage persistency of client payments in favour of both the branch and the client.
Gain insight into client risk profiles to proactively identify where support will be required.
- Consult with clients on alternative payment arrangements and ensure it gets processed through and noted on the right platforms.
Responsible for in-branch servicing in line with client experience standards:
- Apply product knowledge to accurately guide clients through policy cancellations and provide alternative options.
- Resolve various types of client queries in the branch as far as possible or escalate queries to the right stakeholders by using the existing escalation framework. Follow up on the status and continuously provide feedback to the client.
Quality, compliance and continuous development
- Remain up to date with and continuously adhere to compliance and quality standards.
- Keep up to date with own registration, product knowledge and maintenance of own CPD points.
- Identify risks and flag potentially fraudulent activities.
- Keep and store relevant records of advice.
- Log all activities as per regulations and standard operating procedures, and provide data to relevant stakeholders to inform reporting and decision making.
Monthly planning and reporting
- Responsible for reporting on activities daily, through using relevant technology platforms.
- Collate data on activities to deliver on weekly and monthly reporting deadlines.
- Perform any ad-hoc requirements as requested by the Retail Branch Manager.
Qualifications
- Matric (Grade 12)
- RE5 advantageous
- FAIS Compliant (Wealth Management) as per DOFA requirements.
- Class of Business training (to be completed within 12-months of employment)
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Position Overview
- The Digital Analytics Engineer (Instrumentation) is a hands-on technical leader responsible for designing, implementing, and governing the end-to-end measurement infrastructure across Sanlam Fintech’s digital products.
- This is primarily a Google Tag Manager (GTM) and Google Analytics 4 (GA4) specialist role — bridging the gap between the business stakeholders who need reliable data and the engineering teams who build and maintain the digital platforms that produce it.
- At this level you will own the analytics tagging architecture, define event tracking standards, lead the adoption of server-side tagging, and mentor less experienced analysts and developers on measurement best practice.
What will you do?
Tag Management and Tracking Implementation
- Own and govern all Google Tag Manager (GTM) containers across web and mobile properties including workspace management, version control and deployment governance.
- Design and implement client-side and server-side GTM configurations including custom JavaScript variables, custom templates and Consent Mode v2 integrations.
- Implement and maintain GA4 event tracking aligned to a consistent organisational event schema including custom dimensions, custom metrics and ecommerce measurement.
- Instrument complex single page applications, micro frontend architectures and hybrid mobile web views where standard auto tracking is insufficient.
- Manage third party marketing and analytics pixels through GTM ensuring accurate conversion tracking and deduplication.
Measurement Strategy and Data Layer Architecture
- Define and maintain the organisation-wide data layer event taxonomy including naming conventions, event schemas and parameter standards for all product teams.
- Design scalable tagging architectures that are privacy-compliant, performant and resilient to platform changes.
- Develop and maintain a measurement planning process that translates business questions and KPIs into concrete tracking specifications before development begins.
- Lead the design of A/B testing and experimentation measurement frameworks ensuring experiments are tracked consistently and results are statistically sound.
- Evaluate and recommend analytics and tag management technologies as the market evolves.
Data Quality and Governance
- Proactively audit existing tracking implementations to identify gaps, duplication and data quality issues and own a prioritised tracking backlog.
- Build and maintain automated QA processes including pre launch validation checklists, regression test suites and post deploy monitoring dashboards.
- Write advanced SQL queries against GA4 BigQuery exports to validate event data, detect anomalies and produce data quality reports.
- Maintain comprehensive documentation including tagging specifications, data layer contracts, GTM container changelogs and measurement plans.
Reporting and Insights Enablement
- Build and maintain reporting dashboards in Looker Studio that surface actionable product and marketing insights for stakeholders.
- Partner with Data Engineering and Data Science teams to ensure analytics event data flows reliably into downstream pipelines.
- Translate complex measurement findings into clear non-technical narratives for product owners, marketers and senior leadership.
Privacy and Compliance
- Design and implement tracking architectures that comply with POPIA, GDPR and Sanlam's internal data governance policies.
- Own the integration between the Consent Management Platform and GTM ensuring tags fire only under the correct consent conditions using Consent Mode v2.
- Lead privacy-by-design reviews for new tracking implementations and advise product teams on data minimisation approaches.
Technical Leadership and Mentorship
- Define and drive best practices for event design, data layer architecture and tagging governance across the organisation.
- Provide technical mentorship to junior analytics specialists and front-end developers on tracking implementation, debugging and data quality standards.
- Lead cross-functional initiatives that raise overall measurement maturity through workshops, internal guides and championing a data quality culture.
- Represent the analytics engineering function in product squads, architecture reviews and vendor evaluations.
Qualification and Experience
- 8+ years of hands-on experience in digital analytics implementation, web analytics engineering or a closely related measurement discipline.
- Expert-level proficiency with Google Tag Manager including custom templates, JavaScript variables, server-side container configuration and Consent Mode v2.
- Expert-level knowledge of Google Analytics 4 including event and parameter configuration, exploration reports and BigQuery integration.
- Strong JavaScript skills with experience writing custom tracking code and debugging via browser developer tools.
- Solid understanding of web fundamentals including HTML, DOM structure, single-page application lifecycle and mobile web view constraints.
- Advanced SQL skills — comfortable querying GA4 event data in BigQuery or equivalent cloud data warehouses.
- Demonstrated experience designing and governing an organisation-wide event taxonomy and data layer standard.
- Practical experience with server-side tagging including GTM server container setup, custom clients and conversion API integrations.
- Strong understanding of privacy regulations (POPIA, GDPR) and experience implementing consent-aware tracking architectures.
- Experience leading technical initiatives, mentoring less experienced practitioners and influencing cross-functional teams.
Advantageous
- Google Analytics Individual Qualification (GAIQ) or Google Tag Manager certification.
- Experience with additional analytics platforms such as Adobe Analytics, Contentsquare, PostHog or Heap.
- Familiarity with CDP or event streaming tools and their integration with analytics pipelines.
- Exposure to A/B testing and feature flagging platforms.
- Experience in a regulated industry where data governance and audit trails are non-negotiable.
- Relevant degree in Computer Science, Information Systems, Statistics or equivalent practical experience.
What will make you successful in this role?
- Measurement Rigour: You are obsessive about data quality. You know that a broken tag leads to a broken decision and you treat your tracking implementations with the same care as production code.
- Business Context: You connect every tracking implementation back to a business question. You can explain in plain language why a metric matters and what action it should drive.
- Privacy-First Mindset: You balance the need for rich behavioural data with genuine respect for user privacy and regulatory obligations.
- Systematic Debugger: You approach tracking issues methodically using browser dev tools, GTM Preview, GA4 DebugView and network request inspection to isolate root causes quickly.
- Cross-Functional Collaborator: You work comfortably across Product, Engineering, Marketing and Data Science teams. You write clear specs, run effective workshops and translate technical constraints for non-technical audiences.
- Automation Mindset: You invest in tooling and process including automated QA, documented standards and reusable GTM templates so the measurement ecosystem scales without becoming a manual bottleneck.
Knowledge and Skills
- Provides strategic input in building future, world class IT engineering technical capabilities
- Shapes the future IT landscape and leads the engineering transformation journey in the organisation
- Leads the efforts of developing engineering and management best practices, metrics and sound audit practices.
- Management and coaching of employees
- Industry trends and market changes
go to method of application »
What will you do?
To promote Sanlam Retail Mass (SRM)’s products and increase market share through:
- Providing sound financial advice and a high level of client service in a Branch context.
- Creating opportunities for client optimisation and cross selling of value-added products
What will make you successful in this role?
Sales Delivery:
- Gain and maintain an in-depth understanding of SRM product ranges.
- Gain an understanding of the customer’s needs, financial goals and means, and provide the right product (or selection of products) that will satisfy the goals of the customer in the best and most affordable way possible.
- Continuously update and inform customers of new products, or changes in existing products. Manage, review, and incorporate the implications of product changes on the customer’s portfolio accordingly.
- Validate client details in line with product and regulatory requirements. Submit new business through the right channels.
- Conduct due diligence on clients to identify and flag risks.
- Manage own capacity to ensure daily appointments are being prioritised while allowing time for and capitalising on walk-in / non-appointment clients.
In-branch Client Service and Client Retention:
- Responsible for servicing and managing all client profiles to ensure clients remain on the books.
- Send payment reminders, conduct follow-ups, and remain in contact to address potential queries or to provide support.
- Manage and report on NTUs (clients Not Taken Up) by putting controls in place, and taking corrective actions where required.
- Manage persistency of client payments in favour of both the branch and the client.
- Gain insight into client risk profiles to proactively identify where support will be required.
- Consult with clients on alternative payment arrangements and ensure it gets processed through and noted on the right platforms.
- Responsible for in-branch servicing in line with client experience standards:
- Apply product knowledge to accurately guide clients through policy cancellations and provide alternative options.
- Resolve various types of client queries in the branch as far as possible or escalate queries to the right stakeholders by using the existing escalation framework. Follow up on the status and continuously provide feedback to the client.
Quality, Compliance and Continuous Development:
- Remain up to date with and continuously adhere to compliance and quality standards.
- Keep up to date with own registration, product knowledge and maintenance of own CPD points.
- Identify risks and flag potentially fraudulent activities.
- Keep and store relevant records of advice.
- Log all activities as per regulations and standard operating procedures, and provide data to relevant stakeholders to inform reporting and decision making
Monthly Planning and Reporting:
- Responsible for reporting on activities daily, through using relevant technology platforms.
- Collate data on activities to deliver on weekly and monthly reporting deadlines.
- Perform any ad-hoc requirements as requested by the Retail Branch Manager
Qualification and Experience:
- 1-year experience in a sales or marketing capacity
- Experience within insurance branches an advantage
- Matric (Grade 12)
- RE5 advantageous
- FAIS Compliant (Wealth Management) as per DOFA requirements.
- Class of Business training (to be completed within 12-months of employment
Knowledge and Skills
- Broker Support
- Administration and processing of new and existing business
- Business Building
- Partnership Building
- Coach and develop others
Method of Application
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