Open Roles at Santam Insurance

WHAT WILL YOU DO

• The Reinsurance Underwriting Analyst is responsible for assisting the Reinsurance Underwriter in underwriting and managing a reinsurance treaty book within one of Santam Reinsurance’s existing geographical regions.
• The underwriting analyst must review and analyse treaty submission.
• Assess profitability, premium volume potential, downside risk, adherence to underwriting guidelines, quality of treaty wording, bridger checks. The underwriting analyst needs to communicate via e-mail and meetings his/her findings to a wider underwriting and client relationship management team.
• Once the contract is accepted then the contract must be captured in the admin system. One of the key responsibilities of an underwriter analyst is to maintain the ongoing administration of contracts and to manage the accuracy of information on admin systems, pricing models and reports

WHAT WILL MAKE YOU SUCCESSFULL

• Assist the Underwriter/Client relationship management team in developing, managing and maintaining a reinsurance treaty book in the chosen territory. This is both, a client facing role and an analytics and accounting role.
• Building and maintaining reinsurance broker and client relationships for both existing business and potential business.
• Pricing and underwriting the reinsurance treaties using a range of actuarial and softer methods as well as checking reinsurance contracts
• Support the drive of profitability and growth in the chosen territory according to annual premium volume, profitability and volatility benchmarks. 
• Research different region’s (Re)insurance sectors to determine the best strategy to employ on the portfolio
• Improving processes by actively engaging stakeholders on the processes involved in the underwriting process.
• Analyzing contract wordings
• Actively involved in projects determined by the Territorial Head and/or Chief Underwriter.
• Administration: updating internal systems and files, running reports. Ensures the admin for the team is completed on SharePoint and iRe (liaising with admin team).
• Supports the territorial head and reinsurance underwriter with preparing for trips by preparing market research, pulling accounts for clients being visited, etc.
• Frequently engages with clients over teams, zoom, the phone.
• Has an established relationship with the accounts and claims teams.
• Checking and monitoring accounts, payments and profitability of the book.

QUALIFICATION AND EXPERIENCE

• Undergraduate degree with a significant numerate component such as Math, Computer Science, Statistics, Economics, Physics, Engineering or Actuarial Science.
• 0-3 years’ of work experience preferably in the insurance/ reinsurance, finance and/ or risk management sectors.

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Job Description

This role is focused on, but not limited to; servicing broker requests, including enquiries.

• Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;
• Dealing with general insurance and policy specific enquiries;
• Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies;
• Assisting to resolve all insurance queries within required timeframe and compliance requirements;
• Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;
• Undertaking to adjust premiums in line with new asset values;
• Managing client expectation on expected turnaround times for submitted requests;
• Adhering to underwriting criteria and regional requirements;
• Assist with profiling the client with the best suitable product and underwriting criteria;
• Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product;
• Assisting in implementing solutions for improvement; and
• Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.

QUALIFICATIONS AND EXPERIENCE

• Matric/ Grade 12
• 60 commercial lines FAIS credits
• A relevant insurance related qualification (e.g. NQF lev 4) would be advantageous 
• Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry
• Minimum of 3 years’ experience in short term insurance commercial lines and/or Agri assets