Open Roles at Shoprite Group of Companies

Purpose of the Job    

• Medirite Plus MRP Bothasig is seeking a dynamic Branch Manager to join our dedicated team in delivering exceptional healthcare services and products.

Duties will include to maximize sustainable branch sales by:

• Managing, supporting, and monitoring the effective sales of all unscheduled product lines including specialized health and beauty ranges (Skincare, Cosmetics, Vitamins, Personal Care), and managing the stock room.
• Minimizing shrinkage and wastage.
• Maintain replenishment process throughout the day to ensure excellent on-shelf availability for customers.
• Maintain standards of shop floor presentation and on-shelf pricing.
• Executing all pricing and product promotions.
• Meeting and exceeding customer expectations.
• Meeting monthly targets (sales/profit).

People Management.

• Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

Job Objectives    

Sales maximization

• Consistently maximize branch gross profit through effective management of key gross profit drivers.
• Maintain stock holding days and stock ordering within required parameters.
• Maintain 100% consistency and adherence to stock price changes.
• Take corrective action to address sub-standard sales staff performance. 

Minimization of wastage and in-store markdown (accountable losses) and shrinkage (unaccountable losses)

• Identify all wastage as per the weekly wastage report and implement corrective steps to minimize wastage.
• Ensure appropriate measures are implemented to minimize shrinkage for all known high shrinkage items and other items identified as per stock take counting reports. 

Branch sales reporting 

• Provide timely and accurate reporting to the Regional Retail Manager.
• Identify improvement opportunities and possible challenges, making recommendations for corrective action to proactively address these.

Effective merchandising and stock availability assurance

• Ensure that the branch is merchandised according to company layouts and standards.
• Promotional displays are erected and placed as per buyers’, suppliers and company requirements.
• In consultation with the Regional Manager, proactively plan, monitor, and maintain consistent stock range availability and movement according to demand and make alternative arrangements for stock shortages, e.g. inter-branch transfers (IBTs).

Meeting customer expectations 

• Maximize customer loyalty by creating a consumer-friendly environment through effective people and process utilization.

People Management

• Lead, motivate, coach, and enable direct reports to meet profitability and customer service standards.
• Train and develop direct reports according to the core competencies of their roles and ensure coordination of training and the delivery thereof is done in a professional manner.
• Correctly manage and respond to all disciplinary issues and grievances, when required, in a timely manner.

Housekeeping, health and safety, and compliance assurance

• Comply with hygiene and housekeeping standards at all times.
• Consistently adhere to audit and required legislative standards and statutory requirements.

Qualifications    

Essential

• Grade 12 qualification

Experience    

Essential

• At least two (2) years of retail sales management or supervisory experience.

Knowledge and Skills    

• Excellent communication and interpersonal skills. 
• Sound numeracy and retail sales skills.
• Bilingual, preferably fluent in Afrikaans and English. 
• Competent in supervising others and leading others, as well as in administrative tasks.
• Excellent customer service skills.
• Knowledgeable in payment procedures (e.g. cash, cheque, bank card, credit cards, coupons, vouchers).
• Knowledge of supply chain and merchandising standards and principles.
• Knowledgeable of regulatory requirements of various Money Market Transactions.
• Sound knowledge of safety regulations and hygiene standards.
• Branch-specific retail systems (e.g. ShopPos; OBS).
• Handling of payments (processes and procedures).

Closing Date    

• 2026/06/16

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Purpose of the Job    

• To strategically lead and manage all aspects of fleet maintenance operations, ensuring vehicle reliability, regulatory compliance, and cost-effective service delivery. The role is accountable for optimizing fleet performance through proactive servicing, vendor management, and workshop oversight, while supporting business continuity, safety standards, and operational efficiency across the fleet lifecycle. 

Job Objectives    

• The Maintenance Manager is responsible for the execution of the below; 
• Sign/approve Invoices for the repair and maintenance and breakdowns of fleet
• Planning of servicing of the fleet
• All vehicles licenses
• Controlling of vehicle trip sheets and parts gate pass
• Spot checks according to quote versus actual back from service providers
• Check/ Manage Tyres with service provider
• Receive new vehicles and manage all fitment
• Tyre scrap weekly
• Manage all service providers on site
• Manage and assist with OHS where applicable.
• Housekeeping of workshops
• Arrange outside service providers if needed for repairs on vehicles (service providers not on site)
• Arrange/approve all accident repairs
• Assist with accidents on the road
• Capture services (brakes, A services and COF services and licenses of the trailers on mix
• Managing all maintenance costs.

Qualifications    

• The minimum requirement is Grade 12 and to be a qualified as a Diesel Mechanic. 

Experience    

• A successful track record at management level in a similar position is essential. This experience must include financial/expense management and the budget process. Technical knowledge about the industry will be an advantage.

Knowledge and Skills    

• Thorough working knowledge of disciplinary / grievance handling procedures 
• Good interpersonal skills at management and staff level.  
• Team leadership and management skills are essential. 
• Computer literacy: A good level of general computer literacy (Essential) 
• Candidates must have a valid driver’s license. 

Closing Date    

• 2026/06/15

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Purpose of the Job    

• To support Transport operations by conducting Code 14 driver assessments, onboarding and ongoing training across the Supply Chain. The role works directly with drivers on the floor and on the road, coaching safe, efficient and compliant driving techniques, supporting learnership drivers, and addressing driving behaviours that impact fuel usage and vehicle performance.
• The role of a Driver Instructor is to provide clear assessment feedback and practical reporting to enable informed recruitment decisions, driver improvement and consistent fleet performance.

Job Objectives    

• Deliver hands-on Code 14 driver training, coaching and mentoring to support safe, compliant and efficient transport operations.
• Conduct driver testing and assessments during recruitment and onboarding to ensure only competent drivers are introduced into the fleet.
• Provide practical on-road and classroom training to improve driving behaviour, road safety and vehicle handling.
• Coach and support drivers, including learnership participants, to develop consistent driving standards and operational discipline.
• Identify and address fuel consumption concerns linked to driver techniques through targeted coaching and corrective interventions.
• Complete accurate driver assessments and provide clear feedback and reporting to support hiring decisions and ongoing driver development.

Qualifications    

• Grade 12
• Assessor/Facilitator certificate (Preferred)
• Code 14 licence with a valid pdp

Experience    

• Code 14 Driver Trainer experience (Essential)
• Excellent driving record
• Knowledge and Skills    
• Defensive driving skills
• Attention to detail
• Problem-solving skills
• Excellent communication skills
• Report writing skills
• Planning and organisation skills
• Team player
• Ability to work under pressure
• Coaching, mentoring and emotional intelligence

Closing Date    

• 2026/06/15

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Purpose of the Job    

• The Verification Agent is responsible for identifying, assessing, and escalating potential fraud risks to protect the organisation from financial loss and operational exposure.
• The role ensures accurate monitoring of transactions, timely reporting of suspicious activity, and effective blocking or reinstatement of affected accounts. By maintaining precise records, using multiple fraud-detection systems, and recognising emerging fraud patterns, the Verification Agent supports the integrity of customer information, strengthens fraud-prevention processes, and contributes to a secure and well-controlled operating environment

Job Objectives    

• Report early signs of fraud to ensure risks are identified quickly and escalated to prevent financial loss or further exposure. 
• Flag all fraud-related transactions for interval-based reports, keeping information accurate and up to date so management has a clear view of emerging risks. 
• Blacklist credit cards or block financial services accounts involved in fraudulent activity to prevent further misuse and reduce repeat offences. 
• Alert management on new fraud trends or updates, ensuring timely communication that supports quick decision-making. 
• Reinstate fraudulent accounts once verification checks and investigations are completed, maintaining accurate records and service continuity. 
• Complete all administrative tasks related to fraud reporting, including capturing information, updating system records, and documenting actions taken. 
• Ensure all information communicated or captured is accurate, supporting data integrity and effective fraud-management processes. 
• Interpret and use all relevant systems and reports across the Computicket and Shoprite platforms, applying insights to identify and prevent fraudulent activity. 
• Work on Freshdesk, Helix, and Eccentric to manage cases, track activity, and support both internal workflows and customer-related fraud queries.
• Identify fraud indicators by recognising unusual patterns, inconsistencies, or behaviours and taking appropriate steps to address them. 

Qualifications    

• Grade 12 (Matric) - (essential).  

Experience    

• 1 years' experience as a call centre agent or similar role - (essential).  
• Experience working on Freshdesk, Helix, and Eccentric - (preferred).

Knowledge and Skills    

• Proficient in Microsoft Suite - (essential).
• Good understand of Customer and Compliance needs - (essential). 

Closing Date    

• 2026/06/17

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Purpose of the Job    

• To ensure that all sales and sales adjustments are processed on SAP to provide complete and accurate sales figures for reporting purposes. To ensure that the Sales match the Cash and Non-bankable tenders and to identify and report shorts and overs and irregular and fraudulent unauthorised sales transactions.

Job Objectives    

• Reconcile Sales Clearing Account Supermarkets per store to all System Reports. 
• Identify possible fraud on sales transactions at the Supermarket stores.
• Ensure all sales transactions are processed on SAP Finance from the GK POS and SAP CAR systems.
• Raise incidents to the IT department for missing sales and incorrect sales.
• Follow up on unresolved incidents.
• Identify the shorts and overs for Supermarket stores and journalise corrections to the income statement account.
• Balance the SAP CAR Sales Clearing report total declarations figure to the total of the GK POS NOVA reports.
• Identify and investigate differences outstanding on the Sales Clearing Account between SAP Finance, SAP CAR and GK POS including tender differences: stamps, vouchers, e-cards, cash, Money Market, cash rounding and Sixty60.
• Process manual sales adjustments for Supermarkets per store after all reports were reviewed.
• Reconcile and analyse expense and income accrual general ledger accounts e.g. electricity and water expenses, generator diesel usage etc.

Qualifications    

• Matric (Gr12) and National Diploma / Degree in Finance, Accounting or related field (essential).

Experience    

• +2 Years accounting / reconciliation knowledge (essential).
• Branch Cash Office experience (desirable).

Knowledge and Skills    

• Computer literacy (Excel skills) (essential).
• SAP skills (desirable).

Closing Date    

• 2026/06/17

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Purpose of the Job    

• The Digital Commerce Operations and Quality Lead is responsible for protecting business readiness, trading integrity, and operational quality across OK Franchise’s digital commerce platforms.
• This role represents the business in validating system changes, monitoring live performance, identifying risks and recurring issues, and supporting field operations in the day-to-day running of digital commerce.
• The role works closely with technical teams and external partners to ensure business needs are clearly understood and operational risks are surfaced early, while technical teams remain accountable for code quality, deployment quality, technical testing discipline, and technical readiness.

Job Objectives    

Business Quality Assurance and Validation

• Lead business-led testing and validation across customer-facing and operational digital commerce platforms.
• Conducting UAT and production validation against business requirements, operational scenarios, and agreed service expectations
• Validating end-to-end flows including products, pricing, promotions, taxonomy, ordering, invoicing, fulfilment, refunds, and core customer journeys
• Ensuring delivered changes are fit for business use and do not create avoidable customer, store, or trading risk
• Identifying gaps between business requirements and delivered functionality
• Logging, tracking, and retesting defects through Jira
• Supporting business sign-off for releases from an operational and trading perspective
• Performing post-deployment checks to confirm expected live behaviour

Live Operations Monitoring and Support

• Monitor the day-to-day operational performance of the digital commerce environment and provide a clear support point for business stakeholders and field operations.
• Monitoring system behaviour, incident patterns, operational pain points, and service performance from a business perspective
• Identifying issues that affect customers, stores, support teams, or trading integrity
• Acting as a key business contact for field operations and internal teams when system-related issues arise
• Escalating risks and recurring problem areas clearly to technical teams and relevant stakeholders
• Following issues through to resolution and maintaining visibility of status, impact, and next steps
• Helping ensure that business-impacting issues are not lost between operational and technical teams

Exception Management, Reporting and Risk Visibility

• Build and maintain clear visibility of exceptions, recurring issues, and operational risks across the digital commerce environment.
• Defining exception reporting requirements with business, technical, and commercial stakeholders
• Identifying anomalies across pricing, product visibility, stock, promotions, invoicing, fulfilment, support journeys, and other critical operating areas
• Analysing trends, root causes, and repeated failure points
• Working with data and technical teams to improve issue visibility, reporting, and proactive checks
• Supporting the development of dashboards, reports, and exception views that help teams act faster and more accurately
• Turning findings into clear actions and recommendations

Backlog Input, Prioritisation and Requirements Support

• Provide a strong business and operational voice into backlog refinement and delivery prioritisation.
• Capturing issues, risks, enhancements, and business needs in a structured and usable way
• Contributing to backlog discussions with a clear view of business strategy, trading impact, customer pain points, and operational urgency
• Helping ensure that priorities reflect real business needs and field realities
• Supporting the definition of business requirements, use cases, and acceptance criteria
• Highlighting dependencies, risks, and gaps that may affect delivery or operational success

Cross-Functional Operational Coordination

• Work across teams to improve digital commerce execution and maintain operational continuity.
• Supporting problem solving across digital operations, field operations, finance flows, onboarding, merchandising, customer support, and user journeys
• Acting as a bridge between business stakeholders, field teams, technical teams, and external partners
• Providing a strong operational voice in discussions relating to digital commerce performance and change
• Helping align day-to-day operational reality with platform behaviour and delivery decisions
• Supporting continuity, clarity, and follow-through within the digital commerce function

Qualifications    

• Degree in Business, Commerce, Information Systems, Operations, Retail, or a related field (essential)
• Additional training or certification in quality assurance, business analysis, project delivery, digital operations, or a related field (advantageous)

Experience    

• +5 years’ relevant experience in digital operations, ecommerce, retail systems, business analysis, quality management, or a related environment (essential)
• Experience working across business and technical teams in a fast-moving operational environment (essential)
• Experience in business-led testing, issue management, operational support, or system monitoring (essential)
• Experience using Jira or similar tools for defect, workflow, and backlog management (essential)
• Experience in retail, FMCG, franchise, or multi-site operating environments (advantageous)
• Exposure to service level monitoring, operational reporting, or incident trend analysis (advantageous)
• Exposure to exception reporting, automation, or data analysis (advantageous)
• Experience with enterprise systems, product data, pricing, fulfilment, or related operational platforms (advantageous)

Knowledge and Skills    

• Proficient in MS Office including Word, Excel, PowerPoint, Teams and Outlook

Closing Date    

• 2026/06/17