Openings at Mukuru

An opportunity has become available for a Mandarin speaking KYC Verification Officer to join our Verifications Team in Cape Town. This role will report to the KYC Verifications Team Lead and will predominantly support our Chinese corridor and clients.

Internal Liaison takes place with the Agents and the Contact Centre. External liaison takes place with external customers.

Duties and Responsibilities (include but is not limited to):

• To verify and validate documentation and information supplied by customers when signing up for new accounts
• Keep up to date on any process and regulatory changes
• To report any suspicious activities on customer accounts
• To make outbound calls to customers in order to carry out security checks in assigned corridors
• To aid the verification team as and when required
• To uphold and maintain daily and monthly targets
• To always provide good customer service
• To uphold the company brand
• To manage own professional and self-development

Key Requirements:

• Grade 12 or equivalent (Essential)
• 2 years KYC Experience (Essential)
• Understanding and speaking of Mandarin / other relevant Asian language (Essential)
• Knowledge of money transfer procedures
• Knowledge of KYC regulations
• Knowledge of AML and Fraud
• Knowledge of KYC rules and processes

Additional Skills:

• Computer skills
• Typing skills.
• Telephone skills
• Verbal and written communication skills
• Organisational & administrative skills
• Attention to detail
• Interpersonal skills
• Problem solving skills
   

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The Resource Planning Analyst reports to the Workforce Manager. The Mukuru Contact Centre operates in a dynamic, fast-paced, multi-channel environment, supporting diverse products and customer bases across multiple geographies and languages. Service excellence is at the core of our customer promise, and the ability to match staffing with fluctuating demand is key to meeting our service levels and operational efficiency goals.

The Resource Planning Analyst plays a central role within the Workforce Management team, providing the foundational planning and scheduling functions that support optimal staffing, adherence to SLAs, and operational agility. This role requires a blend of analytical capability, deep operational understanding, and the ability to collaborate across functions to ensure that the contact center remains well-resourced and responsive to business needs.

Key Performance Areas & Role Objectives
Forecasting & Planning

• Develop comprehensive long-term plans to meet organizational goals.
• Analyze data to inform and support strategic planning decisions.
• Optimize resource usage for improved efficiency and effectiveness.
• Forecast future needs and trends using market insights and data.
• Deliver reports and presentations for senior management.
• Collaborate across departments to align planning with strategic goals.
• Embrace automation and WFM technology to boost performance.

Scheduling & Rostering

• Build and publish accurate and efficient agent schedules.
• Ensure adherence to SLAs, business rules, and shrinkage parameters.
• Forecast volumes and staffing needs; continuously refine for accuracy.
• Monitor schedule adherence and adjust to meet shifting demands.
• Coordinate closely with Operations Leads and Real-Time Analysts to ensure headcount coverage.

Real-Time Monitoring

• Monitor all queues in real time to maintain service level targets.
• Ensure agents are performing within set benchmarks.
• React to fluctuations in performance to maintain optimal service delivery.

Stakeholder Collaboration

• Act as a key communication point for workforce-related updates.
• Proactively inform teams of contact pattern shifts or volume surges.
• Work with support teams to adjust routing and workload distribution.

Team Support & Assistance

• Provide backup and assistance to the Workforce Manager and team.
• Take on task ownership for analysis, reports, and project components.
• Offer insights to improve staffing efficiency and reduce overheads.

Efficiency Reporting

• Compile insightful daily, weekly, and monthly reports.
• Monitor KPIs like shrinkage, adherence, and occupancy.
• Make informed recommendations to drive better planning outcomes.

Professional Development

• Own your performance goals and tracking.
• Engage in regular performance and KPI review sessions.
• Stay up to date on product, service, and system changes.

ESSENTIAL REQUIREMENTS
Formal Education

• Grade 12 / Matric (Essential)
• Degree or Diploma in a related field (Desirable)
• Proven track record in Workforce Management methodologies
• 2 Years experience in Workforce Management

Job Competencies

• Analytical thinking and strong problem-solving abilities
• Time management and organizational skills
• Cross-functional collaboration and communication
• Proactive, solutions-focused approach
• High level of integrity and discretion with sensitive data

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The Senior Commercial Analyst role is embedded in the Commercial team and reports into the Chief Commercial Officer (CCO). In this role, you will collaborate cross functionally to understand business problems and then build data driven solutions to solve them, having the opportunity to work across full spectrum of descriptive, diagnostic, predictive and prescriptive analytics. The role will be responsible for determining and effecting the most efficient competitive pricing strategies in aggregate across a suite of products and geographies, to gain market share and achieve business goals.

Internal liaison takes place with all internal departments. External liaison takes place with third parties, as required.

Duties and Responsibilities (include but not limited to):

• Manage a team, including a Commercial Analyst and Commercial Administrator.
• To succeed in the role requires a self-starter work ethic, taking responsibility for initiatives.
• Work closely with stakeholders across all levels and business areas to elicit analysis requirements pertaining to group Pricing.
• Translate requirements into reporting or analysis specifications employing critical thinking to ensure alignment with the actual business need and impact thereof.
• Specify, gather, clean, combine and aggregate data from disparate sources for analysis and reporting needs. Specific focus is on managing formal and informal competitor pricing data to keep abreast of competitor positioning across multiple territories.
• Profile and validate all data intended for use in reporting or analysis to ensure high data quality (accuracy, completeness, missing/invalid data correction, timeliness).
• Perform analysis to (not exhaustive):
• Extract key insights and observations to influence/support business decisions and actions
• Identify the core drivers/levers and segments that influence the movement of key metrics/KPIs
• Identify gaps in existing business processes and product offerings and formulate recommendations to improve them
• Measure the effectiveness of product launches and new business initiatives against budgets and forecasts
• Design, build, and maintain reports to track and communicate KPIs and results from analysis activities. Specific focus on P&L reporting across various corridors and direct engagement with the FP&A team.
• Build data visualizations to improve access and visibility into the content from all key reports and our data in general.
• Share insights and analysis results in written form and in business presentations.
• Train and support user community in the use of reports, BI tools, and the interpretation of analysis results.
• Collect and apply feedback from business presentations, user training and peer review to continuously improve reporting and analysis solutions.
• Proactively communicate the status (including blockers, risks, issues) and roadmap of the work assigned to you, with all affected stakeholders.
• Cultivate relationships and collaborate cross-functionally to shape, support, and execute on business and product goals.
• Help define and improve upon our analytics standards through participation within the community of practice, conducting peer reviews and contribution to internal documentation.
• Identify data quality issues, their corresponding root cause and collaborate with business, product, and data teams to drive improvements in data hygiene.
• Continuously upskill and stay abreast of new developments in Analysis & BI tools, methodologies, and applications. In addition, coding for automation of processes/functions to streamline efficiency.

Key Requirements:

• Grade 12 or equivalent (Essential).
• Tertiary qualification in a quantitative field (includes but not limited to – Mathematics, Statistics, Engineering, Computer Science, Actuarial Science, Economics, Finance, Business Analytics).
• Professional qualification: CFA, CA(SA), CIMA.
• 5-10 years working experience, preferably within Financial Services or FX markets or high growth businesses.
• Strong verbal and written communication skills in English and understand how to share insights and analytical results to both technical and non-technical audiences.
• Experience working with stakeholders to gather Analysis requirements and communicate findings.
• Experience developing reports/dashboards with modern BI tools (e.g., Power BI, Tableau, Qlik).
• Experience cleaning, assimilating, manipulating, and aggregating large data sets using Excel Power Query, SQL, R, Python or similar tools.
• Advanced Excel skills, including VBA macros.
• Knowledge of data analysis techniques, such as time series analysis, scenario analysis, clustering & segmentation, regression, decision trees, forecasting, and interpretation & creation of probability distributions (proficiency in a few of these will suffice)
• Analytical and problem-solving skills.
• Execution-oriented, and able to complete tasks independently.
• Coding experience: JavaScript, Python.
• Experience managing a team.

Additional Skills/Experience:

• Teamworking and collaboration.
• Excellent organisational skills with ability to juggle many tasks without losing sight of the highest priority items and able to stay focused under pressure.
• Passionate about knowledge sharing.
• Attention to detail.

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An awesome opportunity exists for an energetic, highly motivated, finance professional to join our team as a Financial Accountant, reporting to the Finance Manager. The role is responsible for producing valid, accurate and complete financial reporting for the operating entities within their remit, including preparing and submitting various statutory and tax obligations in those geographies.

Internal Liaison takes place with the accounts team and payroll as well as other non-finance functions to increase the value Finance contributes to the organisation. External liaison takes place with 3rd party consultants as well as the tax authorities across the regions in which Mukuru trades.
Duties and Responsibilities

• Oversee and review the bank reconciliations prepared by the bookkeepers.
• Ensure that all transactions processed in the general ledger for entities/Financial Statement Line items under your remit are valid, accurate and complete.
• Ensure that month-end financial packs including balance sheet reconciliations are prepared for the review of the Finance Manager within the stipulated deadlines.
• Preparation of accurate journals and monthly reconciliations with third party pay-in and pay-out partners.
• Assist the Group Tax team with the preparation of timely and accurate tax submissions for the entities under your remit.
• Assistance in the delivery of the year-end audit including drafting the statutory financial statements for review by the Finance Manager and Group Reporting team.
• Preparation of various other statutory or regulatory returns for the entities under your remit.
• Involvement in various finance improvement projects, including system implementations, month end process efficiencies, new market expansion and business maturity workstreams.
• Internal liaison with other departments to assist in solving commercials issues as they arise.

Key requirements

• CA (SA) (essential)
• 0-2 years post qualifying experience in a financial services environment (desirable)
• Experience of multi-national Groups structures, preferably across the African continent and/or the UK (preferable)
• Finance business systems experience across ERP platforms, preferably NetSuite
• Experience in preparing VAT and Corporate tax returns which will be delivered in conjunction with the internal Tax function (preferable)
• Experience working in financial services or highly regulated industries beneficial (preferable)
• Experience working in high growth/fast-moving organisations (preferable)
• Advanced time management and organisational skills (essential)
• Advanced MS Office skills (essential)

Additional skills

• Shares a passion for Mukuru’s purpose and enjoys working in a fast-paced, informal but extremely ambitious company.
• Hands-on self-starter, who knows what to do without being told, with a no-nonsense ‘get it done attitude’, quickly diagnosing issues, proposing and executing solutions in a short timeframe.
• Ability to work under pressure, commercial acumen, and capable of linking the role to shareholder value creation / profitability.
• Keen to be part of a multi-cultural organisation that is committed to excellence, inclusion, diversity, community development and the environment.
• Ability to look for efficiencies and improvements in any process rather than just accept the status quo.

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We’re looking for a highly skilled Senior Tax Specialist to lead and manage our tax function across multiple jurisdictions, ensuring compliance, driving strategy, and minimising risk.

This is more than just tax reporting. You’ll influence strategic decisions, lead cross-border tax projects, and ensure Mukuru’s continued compliance and success across Africa, the UK, and Europe.

Responsibilities
Tax Processes, Planning & Projects

• Drive the implementation of global tax processes and best practices across the group.
• Provide strategic tax advice for business decisions, projects, and transactions.
• Lead and manage tax projects that improve efficiency, reduce exposure, and support expansion.
• Collaborate with cross-functional teams including Legal, Finance, and Compliance to embed tax thinking into business operations.
• Review external billing to ensure scope alignment and cost accuracy.

Tax Accounting & Reporting

• Prepare and review reconciliations (Income Tax, VAT, Withholding Tax), supporting monthly closes.
• Partner with Finance to ensure accurate tax accounting under IFRS.
• Coordinate with external auditors and manage tax reporting positions.
• Support tax automation initiatives and system improvements.

Tax Compliance & Filings

• Prepare and/or review direct and indirect tax returns across group entities.
• Ensure compliance with local and international regulations, including transfer pricing (master/local files) and country-by-country reports.
• Manage tax registrations for new legal entities.
• Oversee preparation of tax provisions and ensure timely payments and refunds.

Tax Risk Management & Audits

• Conduct tax due diligence and risk reviews to identify and mitigate exposures.
• Lead tax audits, responding to authority requests and ensuring proper documentation.
• Design and implement internal controls for accurate reporting and compliance.

Knowledge Sharing & Leadership

• Mentor junior tax team members and support their growth.
• Deliver training and awareness sessions on tax-related topics to internal stakeholders.
• Stay current with global tax developments and update the business on key changes.

Requirements
Education:

• Honours Degree or Postgraduate Diploma in Accounting or Tax – Essential
• Chartered Accountant (CA) – Preferred
• Registered Tax Practitioner or professional certification – Advantageous
• International Tax or Transfer Pricing certifications – Desirable

Experience:

• 5+ years’ experience in a senior tax role in a multinational, financial, fintech, or Big 4 environment.
• Strong background in Corporate Income Tax, VAT, and international tax compliance.
• 3+ years of Transfer Pricing and global tax documentation experience.
• Proven experience managing audits, leading tax projects, and working with cross-border teams.
• Previous team leadership or mentoring experience.

Competencies

• Strong conceptual and analytical thinking
• High level of professional expertise in tax
• Ability to manage complex tasks under tight timelines
• Effective interpersonal and stakeholder engagement skills
• Initiative-driven and proactive problem-solving
• Excellent verbal and written communication
• Networking and relationship-building capability
• Results-focused with strong execution abilities

Skills

• Deep knowledge of Corporate Tax and VAT legislation (including VAT apportionment)
• Solid understanding of global tax frameworks, particularly across Africa and Europe
• Proficiency in Transfer Pricing strategy and documentation
• Experience with tax software, Microsoft Office (especially Excel), and financial systems
• Ability to interpret and apply IFRS and compliance standards
• Strong leadership, project management, and mentoring skills
• Meticulous attention to detail and analytical acumen

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An exciting opportunity exists for a Social Media Specialist to join the Mukuru team in Cape Town

The main purpose of this role is to provide specialist support and management of Mukuru social media platforms.

The Social Media Specialist reports directly to the Digital Marketing Manager. This role is responsible for the creation of content strategies and efficient execution and management of multiple social media pages.

This is a great opportunity to work in a purpose-driven and fast-paced organisation and make an impact to enhance engagement on our social media platforms with the aim to expand our customer base.

Internal Liaison takes place with all internal departments. External liaison takes place with customers through social media.

Duties and Responsibilities (Includes but is not limited to):

• Initiate and execute on creative content strategies that align with the Mukuru brand
• Copywriting of all social media posts according to the brand guidelines
• Conduct market research analysis to identify trends, real-time search and news media activity, popular social media topics, electronic commerce trends, market opportunities, or competitor performance.
• Assist in the development of social media transaction or security policies.
• Keep abreast of government regulations and emerging web technology to ensure regulatory compliance by reviewing current policies and SOPs, engaging with colleagues, participating in educational programs, attending meetings or workshops, or participating in professional organisations and conferences.
• Input into improving and developing the digital marketing function through social platforms
• Collaborate with other marketing staff to integrate and complement marketing strategies across multiple social media platforms.
• Participate in the development and implementation of online marketing strategy with overall responsibility for social media implementation.
• Improve social media platforms activities through ongoing analysis, experimentation, or optimization tests, using different approved methods.
• Conduct online marketing initiatives, such as paid ad placement, affiliate programs, sponsorship programs, email promotions, or viral marketing campaigns on social media
• Identify appropriate Key Performance Indicators (KPIs) and report key metrics from social media platform activities or initiatives.
• Ensure positive social media sentiment and provide recommendations to improve/ tweak when necessary.
• Responsible for setting up or optimising analytics tools for tracking visitors' behaviours
• Collect and analyse web metrics, such as visits, time on site, page views per visit, transaction volume and revenue, traffic mix, click-through rates, conversion rates, cost per acquisition, or cost per click.
• Manage tracking and reporting of social media activities on all platforms to provide analyses and insights to key stakeholders.
• Conduct financial modelling, tracking and reporting for online marketing programs or web site revenue forecasting.
• Execute digital competitions (planning, design, sign off and execution)
• Evaluate new emerging media or technologies and make recommendations for their application within Internet marketing and social media marketing campaigns.
• Identify, evaluate, and propose procurement of hardware or software for implementing social media marketing initiatives and campaigns.
• Propose online or social media channel campaigns to marketing leaders.
• Collaborate with web, IT, service providers, and graphic design staff to create multimedia social media content that conforms to brand and company visual format.
• Contribute to the identification and development of commercial or technical specifications, such as usability, pricing, checkout, or data security, to promote transactional internet-enabled functionality and inform social media marketing tactics.
• Execute and manage social media campaigns or promotional strategies with sales, operations, and other key stakeholders
• Assist in the evaluation and negotiation of contracts with vendors or online partners.
• Attend monthly KPI discussion with Digital Marketing Manager
• Attend bi-annual monthly performance meeting with Digital Marketing Manager
• Maintain knowledge of current digital marketing methodology and practices
• Keep abreast of remittance developments within the money transfer service industry
• Keep abreast of new product/partner launches

Key Requirements:

• Grade 12 or Equivalent
• Bachelor’s degree or Advanced Diploma
• Social Media and Digital Marketing courses
• Minimum 5 years Digital Marketing Experience
• Minimum 5 years Social Media Platforms (Facebook, Twitter, LinkedIn, Instagram and TikTok)
• Minimum 3 years (advantageous not necessity) Fintech and/or Financial Services experience
• Knowledge of Social Media Platforms (Facebook, Twitter, LinkedIn, Instagram and TikTok
• Knowledge of marketing & communication processes
• Knowledge of content creation (video and static)
• Knowledge of websites

Additional Skills:

• Presentation skills
• Verbal and written communications skills
• Organisational & administrative skills
• Interpersonal skills
• Detail Oriented
• Analytical skills
• Computer skills

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Now, we’re on the lookout for a Software Engineering Team Lead to join our Financial Services Engineering team—an opportunity to lead, mentor, and make a real-world impact at scale. This is a hybrid role based in Pretoria.

Why This Role Matters

• As a Software Engineering Team Lead, you won’t just write code—you’ll shape the product, lead the people who build it, and drive engineering excellence in a business that thrives on innovation. You’ll work on meaningful projects that power real-life financial inclusion and collaborate with a passionate, agile team that’s all about creating scalable, secure, and smart solutions.

What You'll Do

• Lead and mentor a team of 2–5 software engineers, fostering a culture of continuous improvement, innovation, and collaboration.
• Own the product lifecycle—from architecture to deployment—ensuring quality, scalability, and impact.
• Apply and advocate best practices in PHP (especially Symfony), microservices, domain-driven design (DDD), hexagonal architecture, and CI/CD.
• Continuously improve processes, identifying bottlenecks and optimizing team workflows and delivery pipelines.
• Collaborate across functions—Product Owners, Business Analysts, DevOps, and QA—to align on goals, solve problems, and deliver high-impact software.
• Influence cross-team relationships, ensuring project alignment and stakeholder buy-in.
• Conduct performance reviews, set growth goals, and support team development through coaching and constructive feedback.

What You Bring

• Proven experience as a Senior Software Engineer or Team Lead in a fast-paced environment.
• Deep knowledge of PHP, Symfony (or similar frameworks), and modern software architecture (Microservices, DDD, Hexagonal Architecture).
• Solid experience with Git, GitLab, or GitHub for version control and collaboration.
• Hands-on experience leading Agile/Scrum development teams with a track record of successful delivery.
• Exceptional problem-solving skills, with a proactive mindset and ownership mentality.
• Strong interpersonal and leadership skills, with a passion for mentoring and team growth.

Bonus Points For

• Experience working alongside DevOps teams to ensure smooth deployment and infrastructure scaling.
• Familiarity with cross-functional collaboration involving Test Analysts, Product Owners, and other Tech Leads.
• A knack for process improvement—whether that’s optimizing sprint planning, introducing automation, or championing clean code practices.
• Experience in FinTech or financial services is highly advantageous.

What You’ll Love About Working at Mukuru

• A purpose-driven mission that impacts millions across Africa
• A team of smart, humble, and supportive colleagues who thrive on solving big problems
• Opportunities to work with the latest tech and innovate at scale
• A culture of learning, ownership, and continuous feedback
• Flexible and collaborative work environment