Job Opportunities at FNB South Africa

Purpose

• To effectively manage and oversee all operational aspects   in the achievement of the business objectives.

Experience and Qualifications

• Minimum Qualification - Relevant Degree
• Experience - 4 to 5 Years operational experience

Responsibilities

• Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency
• Drive significant growth and profitability in the context of cost management
• Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service
• Enable Business Unit service delivery through implementing systems, processes and metrics for measuring service levels and satisfaction
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
• Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
• Comply with governance in terms of legislative and audit requirement through Governance - develop, monitor, maintain and ensure compliance in the business.
• Identify report and mitigate operational risk at a product, process and/or channel level within a business unit
• Drive operational efficiencies and delivery of superior quality customer experiences and improve operational processes and procedures on an ongoing basis.
• Manage SLA agreements for the Business in line with business objectives
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data.
• Plan and execute campaigns successfully and on schedule. Maintain operational accountability for all campaign execution.
• Support effective teamwork within the function. Participate and collaborate across teams
• Plan and manage performance, skills development, employment equity, talent and culture of Team Leaders and teams in order to improve innovation, achieve efficiencies and increase competencies
• Manage personal and management development to increase own skills and competencies for the managerial function and future Leadership growth opportunities

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Purpose

• To analyse customer and payment information to identify potential suspicious payments and comply to Group screening, monitoring and reporting requirements with a focus on determination of overall client desirability in-line with segment risk appetite.

Experience and Qualifications

• Minimum Qualification - Relevant Certificate or Diploma
• Preferred Qualification - Relevant certificate in Anti-Money Laundering (AML)
• Experience - 1 to 3 years experience in a similar environment Basic knowledge on sanctions, screening and legislation

Responsibilities

• Continuously assess own performance, seek timely and clear feedback and request training where appropriate
• Provide an administration service that meet time and quality standards and, includes reporting and updating of all relevant information
• Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
• Address customer needs in order to meet or exceed customer expectations
• Build and maintain stakeholder relationships
• Act responsibly with work related resources to contribute to cost containment
• Analyse and investigate suspicious payments or persons and activities and provide recommendations
• Profile customers to determine business risk
• Produce quality financial crime reports that enables business to make informed decisions