Recent Job Openings at Absa Group Limited (Absa)

Job Description

• Administration: Effectively fulfil all required administrative duties, including tracking and reporting 
• Customer Experience: To provide service excellence and achieve customer satisfaction 
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Description

• Execute cash & related transactions: Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls. Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID Buddy to prevent fraud. Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day. Prepare reconciliation reports for audit and management review purposes Ensure that journals are processed to recover charges for manual transactions processed for customers Ensure adherence to the SARB minimum requirements 
• Customer Service: Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager Provide Regular feedback to customers on the progress of their enquiries Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers Rep0rt customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents Ensure accuracy and efficiency when engaging with the customer. Ensure friendly, focussed customer interaction at all times Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards Ensure adherence to the Corporate Wear policy Maintain a neat and tidy workstation at all times Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening. Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact. Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance. Maintain speed and agility at all times when assisting clients in order to minimise shortages and surpluses. Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them of alternative ways on transacting. Educate customers on the use of the Internet Kiosk. 
• Identifying sales leads: Identify and action sales leads (teller prompts) and cross selling opportunities Explain the campaign details, during sales campaigns in brief and direct to clients to Sales Consultants for further information Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch Sales Take responsibility of own sales targets and assist daily by providing client solutioning according to their product needs Capture all other leads on SMD once agreed by client Follow up all leads with Sales Consultants on SMD to make sure clients are contacted 
• Compliance and Risk Management: Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures Conduct cash counts and visual checks as assigned by the line manager from time to time Ensure that all transaction records are kept and / or mailed in accordance with Bank procedures Keep transactions records available for control purposes Before processing transactions, verify that all information is accurate and complete in accordance with the Bank’s procedure. Refer any concerns to the line manager for follow up and decision making on whether to proceed Follow cash management procedures and limits as prescribed Familiarise with content of all communication, i.e. circulars, bulletins, risk day agenda’s and alerts, etc. Adhere to prescribed control measures to prevent fraud, losses and shortages Report suspicious transactions as per Money Laundering control frameworks Complete and maintain applicable registers (Teller and Key registers) Adhere to safety and security procedures and follow prescribed instructions in event of robbery Cubicles, teller drawers and workstations to be kept locked when leaving workstation Follow off-line procedures and comply with all regulatory and compliance requirements Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures Up skill your knowledge regularly with policies and procedures regarding your daily teller duties, cheques, Fraud, Foreign Exchange, this will help you also to prevent fraud Ensure up-skilling on fault reporting and testing processes & procedures of Equipment used at teller environment i.e. note & coin counters, TCR Machines, etc. Adhere to end of day procedures (ABSA 3368) Adhere to Branch Paper mandate when processing and / or authorising transactions, ensure processing within correct limits & mandates 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Key accountabilities

Accountability: To build customer relationships in the preferred market segments:

• To own the primary relationship with our clients by being the client’s main contact point and to work collaboratively with specialists (i.e. actioning leads from the Existing Client Management team) to ensure that our clients experience the full spectrum of our value proposition.
• To ensure that you achieve the required contact strategy relevant to your portfolio based on client segmentation of your bespoke portfolio.
• To respond and execute on immediate client requests, ensuring you fully understand your clients’ needs.
• To secure new business through interaction with current and prospective clients and leads generation and ensure new clients are fully on boarded.
• Ensure retention of clients by applying appropriate remedial actions where appropriate.
• Consistently achieve customer satisfaction scores as per agreed threshold by ensuring that customers are appropriately serviced in line with our value proposition.
• To work seamlessly with the sales support team in ensuring that they are enabled to support you in your portfolio.

Accountability: Deepen relationships with our customers through meeting their individual needs and achieving the required income from each portfolio.

• Prepare weekly for performance discussions with People Manager to review client contact plans, opportunities, successes and support required.
• To review and negotiate pricing structures with clients, in line with the Absa Pricing policy to ensure that the product profitability is managed optimally.
• To effectively cross and up sell the appropriate products within the respective campaign management parameters to clients, ensuring that all requirements in terms of FAIS (Financial Advisory and Intermediary Services Act), FICA (Financial intelligence Centre Act) and NCA (National Credit Act) are met.
• Drive Income growth of the Portfolio through the effective actioning of leads, timeous completion of client reviews and service requests.

Accountability: Protecting our assets through appropriate levels of risk and credit Assessment

• Ensure transparency and open dialogue between credit and the client by communicating the client’s requirements, by means of properly motivated and well-articulated motivations with the required supporting documents and giving feedback on the banks’ position regarding these requirements.
• Coordinate and drive outstanding client reviews and ensure timeous finalisation.
• Ensure that arrangements with clients are within the credit guidelines and that credit is informed of any special arrangements via utilisation of the prescribed systems.
• Takes ownership of clients risk management through consistent application of the bank’s regulatory and compliance framework.

Accountability: Colleague and Personal Development

• To act as backup for other Private Wealth Bankers in the team in case of absence or during peak times according to the agreed schedule as provided by management.
• Keep abreast of developments in the industry/sector to ensure adequate client service and to support potential risks and or opportunities.
• Ensure that Continuous Professional Development (CPD) hours are maintained at all times.
• Complete the relevant Compliance, Risk and System, Product and role fundamental learning as per the Private Wealth Minimum learning requirements.
• Subscribe to relevant segment specific initiatives and apply this knowledge to act on opportunities to maximize revenue and profitability.
• Demonstrate the willingness and ability to perform to the very best levels to ensure personal alignment to Absa’s Values and Vision.

Role/person specification

Preferred Education & Experience: 

• Diploma in Commerce or equivalent NQF Level 6 qualification

OR

• FAIS Compliance
• 3-5 years' relevant Private or Wealth Banking experience

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Job Description

• Provide Economic macro research and analysis on key Sub-Saharan African Markets. Responsible for providing insights offering short term commentary and long-term research papers for emerging economies. The ability to product top end research as well as build and maintain relationships with both internal and external role players stakeholders is critical.
• Min Honours degree in Economics coupled with 10 years Macro research experience. Whilst the role has an East Africa focus and preference will be given to candidates with prior East Africa experience it is not a prerequisite for the success of the role. A keen interest in emerging markets 

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Job Description

• Managing Others: Take responsibility for the effective management of others 
• Business Management: To provide specialist advice and support in assisting to manage and deliver on business initiatives 
• Meeting deadlines: Completes tasks timeously 
• Dealing with Stakeholders: Taking responsibility for managing the expectations of stakeholders 

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Description

• Process: Provide specialist advise and support to safeguard information systems and associated assets through the identification and management of security risks. Identify, diagnose and recommend improvements and provide specialist advice and support to ensure that solutions are appropriate and effective. Use practical knowledge and theoretical guidelines, to diagnose area of specialisation problems and generate workable solutions. Perform security audits and clean-ups to ensure accurate and up to date access within the organisation. Perform, advise and provide information on risk management impacts and mitigate risk in respect of system and application access. Analyse IT related access report/s to identify discrepancies and anomalies and recommend remedial action. Provide specialist advice and support in defining standard operating procedures (SOP's). Conduct research and gather data to provide input to operational reporting and decision making processes. Provide specialist advice to plan for value-added process improvements, initiatives and services to deliver on operational objectives. Provide expertise to identify and develop solutions to improve quality of processes and services. 
• Client/Customer: Provide support and contribute to a culture of customer service excellence that meets and exceeds exceptional service. Build relationship with customers that contribute to a culture of customer service excellence. 
• Conduct: Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Policies and Policy Standards 
• Finance: Contribute to the effective reduction of cost and financial wastage in line with organisational policies and procedures. 
• Learning and Growth: Participate in forums that positively contributes to knowledge improvement. Provide advice and support in the management of change and offer operational support where required. 

Education

• Bachelor's Degree: Information Technology

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The following responsibilities must be fulfilled:

• Provide a support service to the organisation to help users understand the data management and governance disciplines, learn and apply the tools and processes and derive value from these capabilities
• Lead a team of data management specialists, focusing on their delivery and upskilling
• Define, maintain and optimise a fit-for-purpose data management and governance operating model, including processes, procedures, KPIs and responsibilities across the organisation
• Define and deliver training material, guides and templates to help accelerate adoption and time to value
• Facilitate community of practice sessions to motivate, enable and align data management and governance efforts across the organisation
• Contribute to the data governance framework and process definition, as well as support the relevant forums with detailed input on data management and governance issues, including proposed resolution and status updates
• Contribute to the definition and execution of the enterprise data management strategy
• Define implementation standards and guides and provide input into enterprise data management policies and standards
• Collaborate with stakeholders across the organisation to analyse issues and define resolution actions that may go across multiple business areas
• Establish and maintain a release management process for changes to the data management tools, including communication, governance, technical and business testing, prioritization and contingency plans
• Represent the department at relevant portfolio, data and risk forums as an enterprise data management SME

Education and Experience Required 

• Minimum 3 years’ experience defining or practicing enterprise data management and governance
• BSc Information Technology, or Risk Management or equivalent Diploma
• Experience with successfully managing large sets of data and delivering data-driven insights that have informed business decisions
• Exposure to database management and data modeling
• Exposure to data visualization tools such as QlikView or Power BI
• Data, governance or audit certifications would be advantageous, such as CISA or DAMA or any other relevant qualification
• Minimum 3 years in Financial Services Industry
• 10 years’ experience across compliance, risk and data management fields
• 5 years managerial and leadership experience
• 5 years’ experience in a risk and audit environment

Knowledge & Skills:

• Stakeholder management and change management fundamentals
• Strong analytical and problem-solving skills with the ability to manipulate and interpret large data sets
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Strong communication skills with the ability to effectively communicate data-driven insights to both technical and non-technical stakeholders
• Commercial acumen
• Impactful leadership and collaboration  
• Exposure to BCBS 239 (RDARR), POPIA, Data security, retention and destruction would be advantageous
• Must be familiar with data management principles, including data quality, metadata, reference data, master data and data governance
• Risk management fundamentals, preferably applied in an enterprise data management context 

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Job Description

Analysis (including Business Case)

• Proactively build relationships with business areas & DevOps teams to proactively develop expertise in the various business process.
• Apply analytical techniques to elicit and validate business (product & service) needs
• Translate elicited needs and knowledge acquired into user story format to be used by DevOps teams
• Prepare and prioritise the backlog of requirements for the user stories linked to the proposed solutions & or units of analysis
• Provide input into detailed solution roadmaps, business cases (e.g. effort estimations) & product & service visions (including detailed analysis requirements & solution scope)
• Define measures of success & key outcomes for various solutions / changes including detailed acceptance criteria for all features
• Define & execute testing requirements (pass or fail test cases)
• Document all systems analysis outcomes (requirements, test cases etc.) for specific solutions & support the documentation processes for system analysis for the broader team

Solution Design (within DevOps Context)

• Translate business requirements into detailed systems requirements. Detailed system requirements must include capabilities, interfaces and functionalities within and across technologies.
• Leverage business analysis & modeling tools and apply notation standards such as UML/BPMN to diagrammatically/visually document: business requirements, business processes, system processes & integration.
• Socialize and gain business approval for integrated requirements with key stakeholders
• Proactively learn & leverage knowledge on the organisations technical landscape, environment and broader architecture to systems requirements
• Work collaboratively with project / program teams, squads, scrum masters and engineers to define backlog, release & DevOps / project planning implications of the requirements (what should happen when)
• Continuously improve system requirements mapping (e.g. leverage input from questions asked etc. to consistently improve the quality of the requirements analysis for easier interpretation by the development teams)
• Work as part of the embedded DevOps team throughout the design process to review solution design (features and functionality)
• Facilitate resolution during development & testing phases for any change requirements

Solution Delivery & Testing (manual)

• Execute manual testing according to test strategy for various solutions (where it makes sense to do so)
• Define & validate quality & testing parameters (+/-) & plans for the solution (socialize & translate these to automation testing teams)
• Develop & implement manual testing frameworks and patterns for the solution
• Execute testing processes for various solutions (e.g. execute test cases, analyse results)
• Provide real time feedback to the DevOps teams on change requirements identified throughout the testing process
• Review & monitor system stability, resilience etc. throughout the testing process (e.g. integration) & in production
• Define & monitor overall backlog planning for effective solution delivery
• Provide Developer & User support during user acceptance testing

People

• Participate in peer reviews & problem solving within and across the broader team

Education

• Bachelor's Degree: Information Technology