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  • Posted: Oct 21, 2024
    Deadline: Not specified
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    Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
    Read more about this company

     

    Manager Business Process Optimisation (Johannesburg)

    Job Summary

    • The Business Process Optimization Manager is responsible for leading, managing and deploying business improvement initiatives, including the drafting, sign-off, and publication of procedure documents and process maps in alignment with Absa’s Policies and Procedures standards. Business improvement / Project execution includes interactively analysing, researching, designing, recommending and implementing innovative and cost efficient business processes within Absa.
    • The Business Process Optimization Manager will address business problems and needs by defining the overall business requirements with due consideration to process efficiency, cost effectiveness, risk, compliance, local legislation, user experience (UX), and customer experience (CX). To propose solutions that fully address business requirements needed to optimize business and provide end-to-end solutions, in order to improve operational efficiency and effectiveness.

    Job Description

    Key accountabilities

    • Process Optimization and Design
    • Identification, Execution, and Implementation of process improvement initiatives aimed at improving efficiencies and effectiveness of business.
    • Conduct pro-active detection of process bottlenecks and high-level operational value chain
    • Updating processes and procedures, and overseeing deployment and publication of processes and procedures across the organization.
    • Apply scientific principles and business inputs to refine and re-engineer as-is business process (as well as newly to-be refined processes) into best scenario to-be processes to enhance customer experience and business profitability.
    • Provide input into to the documentation, formalisation and validation of the to-be concept and design proposals.
    • Facilitate and integrate process designs, improvements and maintenance amongst role-players.
    • Promote the generic functionality and end-to-end value chain ownership, breaking barriers to silo thinking and behaviours, within Business Units.
    • Apply various applicable Industrial / Systems Engineering principles in process constraints and opportunity identifications, as well as Solutioning.
    • Define process performance criteria and requirements in terms of business-centric measures (e.g. time, cost, etc.) and customer-centric measures (e.g. value demand vs. failure demand, capability of response, etc.).
    • Proactively participate in business improvement forums and play an active role in the change initiatives process, by assessing and recommending the feasibility of change request received.
    • Act as coach to business (line managers) regarding process re-engineering and improvement methodologies and principles.
    • Facilitate and integrate process designs, improvements and maintenance amongst role-players and effectively network with all stakeholders.
    • Drive change through cross-functional teams.
    • Build relationships with management, project team and stakeholders, and secure their support to achieve project goals.
    • Business Analysis
    • Perform business impact analysis in liaison with line managers on any change that is imposed on the current operational environment.
    • Measure and baseline all current main value chains' performance and comparison of the To–Be process performance.
    • Provide and identify opportunities for optimization improvements of operational cost base and where process methodologies can be applied. Apply basic methodologies to identify bottom line and economic profit enhancement opportunities, where it relates to cost efficiencies, income enhancements, or customer experience.
    • Liaise with line managers on changes that are imposed on current operational environment. Identify process improvement opportunities in the business regarding Quality, Cost & Delivery.
    • Deliver QNI (Quality Net Income) & financial savings, in line with improved customer experience, through projects.
    • Responsible for the on-time collection and analysis of all metrics related to projects and the production of agreed format reports for the monthly business reviews.
    • Coordinate and facilitate analysis, assessment and design workshops and initiatives to identify improvement opportunities.
    • Facilitate and conduct Joint Application Design (JAD) sessions with cross-functional role players to design, develop, and review processes.
    • Project Management
    • Manage and coordinate (assist in) implementation efforts of enhancements and change initiatives.
    • Ensure inputs are provided to changes reflected on appropriate Absa supporting and training documentation.
    • Ensure all projects and change initiatives affecting an area are well coordinated and change impact is controlled.
    • Deliver project objectives to achieve desired quality and impact, within time period planned and within approved budget.
    • Responsible for project stakeholder communication and management before and during the implementation.
    • Execute performance improvement projects within agreed time frames across Absa.
    • Ensure smooth transition to re-designed processes and provide project management capability to setup, manage and control projects throughout their lifecycle.
    • Identify and manage work stream interdependencies, risks and issues affecting the successful delivery of the project.
    • Set up processes to monitor and manage changed processes and maintain their sustainability
    • Research and Development
    • Research Financial Industry Market Trends with respect to Products, Services, Process and Technology.
    • Assist in maintaining the Business Process Management Library with the Process Custodian.
    • Consulting, Coaching and Mentoring
    • Motivate, Lead and Direct project team members.
    • Engage, motivate and coach project solution consumers towards achieving goals.
    • Consult with Business Units managers to achieve Goals and Targets.
    • Share best practices both within Projects and between team members across the business.
    • Business Alignment & Subject Matter Expert (SME) inputs
    • Maintain interaction with Customer Experience, Project Implementation, and Change Management teams to create synergies before / during / after process re-engineering and implementation.
    • Interact and attend meetings and workshops to ensure that the major change and small enhancement initiatives impacts are pro-actively identified so that implementation can be coordinated.
    • Present initiatives at various change councils, delivery councils and other such forums.
    • Ensure that promises to business are met and delivered, and highlight constraints for implementation time periods.
    • Identify impact of process changes on staff that executes work within the process.
    • Controls, Compliance and Administration
    • Ensure adherence to and compliance with governance, risk policies, procedures and compliance policies.

    Education

    • Bachelor`s Degrees and Advanced Diplomas: Operations Management, Bachelor's Degree: Information Technology

    go to method of application »

    Consultant Sales (Jeffreys Bay)

    Job Summary

    • To grow the Absa customer base through acquisition and increased customer profitability of the identified portfolio. Gain new customers and increase port folios of current customers through proactive attraction, cross selling, retention and contributing towards the achievement of the branch’s sales targets.

    Job Description

    • Financial Goals Business Risk Customer Satisfaction Colleague Support

    Education

    • Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
       

    go to method of application »

    Specialist: Business Development (C&B) (Nelspruit)

    Job Summary

    • Are you a Fleet specialist? Here is an exciting opportunity for you to join the Absa Vehicle Management Solutions business. In this role you will be responsible for managing a core portfolio of existing AVMS Fleet clients as well as identifying and pursuing acquisition opportunities for the bank within the fleet  industry in South Africa.

    Job Description

    • Manage a portfolio of existing AVMS fleet clients, acting as their primary point of contact.
    • Build and maintain strong relationships with clients, acting as a trusted advisor and consultant for the business management of their fleet requirements and fleet operations.
    • Conduct regular client meetings to discuss their ongoing fleet needs, business objectives, fleet management strategies, and financial products and services.
    • Conduct needs assessments and provide consultative support as well as tailored solutions demonstrating expertise in fleet management practices, financial products, and services on an ongoing basis to clients based on their specific requirements and business objectives and the competitive landscape in the market.
    • Conduct thorough due diligence on potential acquisition targets, including financial analysis, risk assessment, and market research to provide tailored solutions to clients based on their specific requirements and business objectives.
    • Collaborate with other members of the team to structure and negotiate deal terms.
    • Ensure successful completion of acquisitions, including coordinating post acquisition integration efforts.

    Education

    • Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

    go to method of application »

    Specialist Solution Analyst (Johannesburg)

    Job Summary

    • Work as part of a DevOps team, leverage specialist analysis & testing tools, frameworks, techniques and practices to elicit, define and organize business requirements. Translate & document business requirements into user stories  & specifications (Full Stack, Cross System) detailing integration points, business & associated risk / opportunities to be realised. And following this analysis, work collaboratively within squads during design & delivery activity including assuming responsibility for manual application testing processes, frameworks & outcomes

    Job Description

    • Analysis (including Business Case)
    • Proactively build relationships, apply analytical techniques to elicit and validate business (product & service) needs ahead of demand
    • Implement routines to get to know / become an expert in various business processes (e.g. spend time in business & with users)
    • Translate elicited needs and knowledge acquired into user story format that is immediately usable for DevOps teams (right languaging, format for building & testing)
    • Prepare and prioritise the backlog of requirements for the user stories linked to the proposed solutions
    • Work collaboratively with Tribe Leads (Technical Product / Service Owners) to build a roadmap & vision for the products and services (including detailed analysis requirements & solution scope)
    • Define measures of success & key outcomes for various solutions / changes including detailed acceptance criteria for all features
    • Define testing requirements (pass or fail test cases)
    • Support the development of detailed business cases (including defining solution characteristics, effort estimations etc.)
    • Solution Design (within DevOps Context)
    • Translate business requirements into detailed systems requirements. Detailed system requirements must include all capabilities, interfaces and functionalities within and across technologies.
    • Build detailed user stories to be leveraged for system requirements design (modular)
    • Leverage business analysis & modeling tools and apply notation standards such as UML/BPMN to diagrammatically/visually document: business requirements, business processes, system processes & integration .
    • Facilitate processes to ensure integrated requirements are socialized, understood & approved across the broad range of stakeholders to be impacted (this includes various processes e.g. risk / governance forums, change council, scrum meetings / DevOps team capability building, solution design sessions etc.)
    • Understand & leverage knowledge on the organisations technical landscape, environment and broader architecture to define integration points across tech stacks for various requirements
    • Work collaboratively with project / program teams, squads, scrum masters and engineers to define backlog, release & DevOps / project planning implications of the requirements development & roadmap (what should happen when)
    • Continuously improve system requirements mapping (e.g. leverage input from questions asked etc. to consistently improve the quality of the requirements analysis for easier interpretation by the development teams)
    • Work as part of the embedded DevOps team throughout the design process to review solution design (features and functionality)
    • Facilitate resolution during development & testing phases for any change requirements
    • Solution Delivery & Testing (manual)
    • Define the manual testing strategy & test cases for various solutions (where it makes sense to do so)
    • Define & validate quality & testing parameters (+/-) & plans for the solution (socialize & translate these to automation testing teams)
    • Develop manual testing frameworks and patterns for the solution
    • Lead the manual testing process for various solutions (e.g. execute test cases, analyse results)
    • Provide real time feedback to the DevOps teams on change requirements identified throughout the testing process
    • Review & monitor system stability, resilience etc. throughout the testing process (e.g. integration) & in production
    • Define & monitor overall backlog planning for effective solution delivery
    • Provide Developer & User support during user acceptance testing
    • People
    • Provide coaching & mentoring across the DevOps team as well as to developing analysts across the estate
    • Conduct peer reviews & problem solving within and across the broader team

    Skills & Experience Required

    • Experience in Solution Design/Architecture
    • Experience with application support
    • AWS exposure or certification would be a distinct advantage

    Education

    • Bachelor's Degree: Information Technology
       

    go to method of application »

    Transactor - Real Estate - Investment Banking (Sandton)

    Job Summary

    Job Description

    • The Real Estate Banker role has a dual mandate comprising strategic coverage and wholesale commercial property finance for wholesale clients in the real estate sector.  
    • The position involves working closely with all Investment Banking product areas, with a strong focus on strategic financing mandates through debt capital markets, equity capital markets, and risk solutions. 
    • The Real Estate Banking team also has responsibility to originate, structure, and execute loan transactions for large-cap real estate corporates and real estate related structured finance opportunities. 
    • The role requires a close working relationship with loan portfolio, credit, DocMan, PCG and internal legal teams to originate and successfully execute transactions. 
    • Appointment as senior member of real estate investment banking team execution. CA/CFA or similar with structured property finance experience in an Investment Bank/Fund Manager. 
    • Strong relationship management skills essential.

    Education

    • Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

    go to method of application »

    Senior Manager: Risk-1

    Job Summary

    • To develop tactical strategy and delivery plans, formulate associated practice and to ensure operational implementation and adoption across a single practice i.t.o. risk methodology, governance and delivery objectives

    Job Description

    • Risk Management: Providing Subject Matter Expertise to Risk types | Stakeholder Management: Build and Maintain effective Relationships with relevant stakeholders | Risk Reporting: Identify, assess and Report key risks arising from significant events, investigations, audit and control issues | People Management: Develop a high performing Team | Risk and Control: Adherence to Policies, Procedures and Regulations | : | : | :

    Education

    • Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

    go to method of application »

    Manager Branch (Brakpan)

    Job Summary

    • Contribute to tactical planning from an operational perspective. Implement and deliver approved operational plans. Accountable for management in terms of: people, process, applied technology, budget.

    Job Description

    • Business Planning, Business Performance Monitoring & Revenue Generation: Business Planning, Business Performance Monitoring & Revenue Generation | Leading the commercial, sales and service agenda for the branch: Leading the commercial, sales and service agenda for the branch (as part of a broader area); &
    • Owning and delivering on all performance targets for the allocated branch (end to end accountability across scorecard
    • elements) | Customer Experience and Service: : Proactively manage and build relationships to enhance the Absa Brand in the area as well as | Managing cost & efficiencies: : Apply effective & balanced cost management practices that ensures sales & service
    • standards are within benchmark & aligned to best practice | : | : | : | :

    Education

    • Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

    go to method of application »

    Consultant Sales

    Job Summary

    • To grow the Absa customer base through acquisition and increased customer profitability of the identified portfolio. Gain new customers and increase port folios of current customers through proactive attraction, cross selling, retention and contributing towards the achievement of the branch’s sales targets.

    Job Description

    • Financial Goals Business Risk Customer Satisfaction Colleague Support

    Education

    • Further Education and Training Certificate (FETC)

    go to method of application »

    Consultant Sales (Plettenberg Bay)

    Job Summary

    • To grow the Absa customer base through acquisition and increased customer profitability of the identified portfolio. Gain new customers and increase port folios of current customers through proactive attraction, cross selling, retention and contributing towards the achievement of the branch’s sales targets.

    Job Description

    • Financial Goals Business Risk Customer Satisfaction Colleague Support

    Education

    • Further Education and Training Certificate (FETC)

    go to method of application »

    Branch Service Official (Pretoria)

    Job Summary

    • To provide banking services accurately and timeously through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in TZ (NBC), Botswana, Kenya. Please contact Reward for details.

    Job Description

    • Customer service: Deliver customer service at first point of contact | Capturing financial transactions: Capture all financial transactions on the Bank system and ensure that all transactions are properly authorised by a mandated official before finalising the processing | Fraud prevention: Identify potential fraudulent transactions and report these and other suspicious transactions as per the Money Laundering control framework to management | Capture customer data: Update demographics such as address changes, name changes and standing order instructions based on information supplied by customer. | : | : | : | :

    Education

    • Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

    Method of Application

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