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Responsibilities

The Senior Manager: Data Centre, Facilities and Infrastructure will be accountable to achieve the following objectives:

• Provide strategy, leadership and guidance to the technical Data Centre, Facilities and Infrastructure team to ensure the effective provision and delivery of all Network and IT infrastructure capabilities.
• Provide a secure platform for MTN’s business operations by managing and maintaining the Network and IT Infrastructure portfolio.
• Define and implement strategies to ensure system scalability and availability, while maintaining Network infrastructure.
• Perform adequate scenario planning to ensure capacity for future growth.
• Steer the selection and deployment of best-in-class technology platforms, in line with current and anticipated platform requirements.
• Safeguard MTN’s network infrastructure and facilities by overseeing that associated systems run smoothly and perform within agreed targets.
• Oversee constant availability of the necessary Network Infrastructure and guide the team on process protocol with respect to ongoing Business Continuity and Disaster Recovery.
• Develop and track compliance to established Business Continuity and Disaster Recovery policies and guidelines.
• Improve Group-wide infrastructural service delivery by implementing latest infrastructure projects.
• Implement up-to-date solutions across the ICT infrastructural landscape.
• Standardise all on-site, DC builds and Power Installations, across the Group, for consistency and cross-functional infrastructural alignment purposes and to reduce implementation and maintenance costs.
• Assess and select Group-wide vendors for DC builds, Site builds, Power Installations and Implementations, and Energy Efficiency solutions.
• Confirm DC designs are in line with the future vision for Group-wide technological capabilities.
• Evaluate all market-based Energy Efficiency products and technologies and run Group-wide trials to determine their efficacy, in addressing and securing a sustainable ‘green’ operating environment.
• Develop and monitor proactive maintenance periods on all Network infrastructure and facilities, throughout their lifecycles and confirm that system documentation has been regularly updated.
• Negotiate with strategic business partners and vendors to define service offerings, Service Level Agreements, Operational Integration, audits and Handoffs, as well as cross functional processes.

Key Deliverables

• Develop the Group’s technical strategy to deliver on ESG goals and commitments
• Create a target for carbon emissions across the Group and determine action plan to achieve it
• CAPEX and OPEX expenditure (Cost Containment / Reduction)
• Percentage increase in Network and IT availability (i.e. quarterly / y-o-y)
• Incidents of Disaster Recovery versus Mitigating Actions taken
• PuE (Power Utilisation Effectiveness) – Calculation, relative to baseline

Role Dependencies

• Active support from the Group CTIO; Executive Manager: Network Design and Planning
• Deep understanding of the MTN business strategy 
• Understanding of the OpCo technology, business and regulatory context
• Timely decision making and reporting 
• Alignment of OpCo and Group strategy initiatives

Collaboration

Responsibility towards:   

• Key customers: MTN OpCos, Group Technology and Information Security, Group Strategy and M&A, Group Commercial
• Key suppliers: Key Technology Partners, Alliance Stakeholders, Relevant Industry Bodies

Qualifications

Education:

• Minimum of 4 year tertiary degree 
• MBA or Masters advantageous
• Fluent in English 
• Fluent in French and Arabic (advantageous)

Experience:

• Minimum 5-8 years with Senior Managerial level experience 
• Minimum 3-5 years Information Technology Operations, Architecture and Large Scale Network Technology Solutions Build experience
• Experience in working across diverse cultures and geographies (advantageous)
• Experience working in a medium to large ICT / Telecommunications organisation 

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Mission/ Core purpose of the Job: 

• Ensure that all BTS sites in the region are maintained effectively according to relevant procedures, standards, Working Level Agreements and Service Level Agreements
• Ensuring the BTS installation, equipment, upgrades and Field and Tower maintenance is of a high standard as well as the integrity and optimum performance of the radio network, to meet customer demand reflecting MTN brand values in all areas of operation.
• Efficient and effective Governance of the vendors w.r.t quotes, quality, SOW and SLA

Context: 

• Highly competitive environment with customer focus as a key differentiating factor 
• Rapidly changing and highly regulated environment 
• Stakeholder commitment and buy-in
• Delivery of projects requires strict adherence to OHSACT, ISO 9000/14000 set standards and Service Level Agreements
• Multiple equipment vendors and contractors as well as diverse work streams result in a complex area of responsibility.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)
Key Tasks: 
Control and Supervise:

• Ensures adherence to site and tower maintenance contract
• Road repairs & upgrades
• Overseas tower upgrades and replacements (Wind loading capacity required and end of life cycle)
• Ensures tower refurbishments and painting (Increasing life cycle)
• Makes sure the container repairs are done
• General Civil Repairs (Fence, gate, Aprons)
• Overseas wind loading approvals, MTN and 3rd parties
• Ensure that all towers and antenna structures are kept in good condition and adhere to MTN’s & OHASA’s safety standards
• Conduct BTS Civil and Structural site inspections.
• Manage and approve all quotes pertaining to Scope of Work.
• Ensure that costs remain within budget.
• Transport and set up Mobiles as per requirement.
• Assist Radio Implementation Engineers in acceptance of new towers.
• Assist with general network optimisation – i.e. tilts, azimuths, etc.
• Control and supervise contractors doing preventative Mast maintenance and garden services.
• Maintain a comprehensive Site and tower maintenance database.

Governance Supervision

• Governance meeting minutes are recorded and signed off and added to share point drives for all venders, All actions recorded are completed in the set timeframe at a high quality and standard of work
• Record non-conformance reports and track the process to resolution by all venders
• Assist vendors with training and recommendations on the F&T maintenance SOW
• Perform audits on all vendors in the Region ensuring quality and standards are maintained with recommendations to improve on works in line with costs and time efficiencies.
• Support on key Projects been rolled out including major engineering projects with engagements and part of a professional team

 Problem and Change Supervision

• Support the work reference forms work approval process end to end on all EMS and ADHOC works in the Region
• Ensure that costs remain within budget with regards to the maintenance and ADHOC works
• Provide inputs for budgeting
• Assist with general network optimisation – i.e. tilts, azimuths, etc.
• Ensure the vendors comply to rules, regulations, process and standards when works ben performed on MTN BTS sites

Supervisory / Leadership / Managerial Tasks:  

• Motivate and recommend corrective actions on the repairs on towers and site maintenance.
• To supervise contractors ensuring due dates and quality are strictly adhered to.
• Focus on service delivery and cost controls
• Enhance team spirit.
• Project Manage regional infrastructure maintenance plan.
• Involve professional specialists on project when required
• Supervise or audit vendors contractors work carried out on the BTS sites/infrastructure.

Role Dependencies:  

• Ensure all venders and contractor staff working on MTN’s BTS infrastructure are fully trained meeting OHSA, processes and procedures (includes certifications i.e. work above heights
• Lateral Dimensions: These indicate the areas where the individuals could contribute uniquely in addition to the indicated duties, as
•                                          Well as how they could be affected by others or circumstances not necessarily under their control.
• Creativities (improvement/innovation inherent)  
• Improve working methods when identifying problem areas.
• Continuously look for money saving innovative ideas while maintaining good quality standards
• Be proactive on theft solutions and saving initiatives
• Vulnerabilities (control span) 
• Dependency on third parties – Telkom, Eskom and other contractors could cause damage to infrastructure.
• Weather – Extreme weather could cause tower failure.
• External Parties – theft of MTN assets or vandalism on BTS sites
• Procurement policies to be applied as work to be carried out with official MTN order
• Collaboration:  Refers to formal and informal relationships
• Responsibility towards:  
• Direct reports, 
• Senior Regional Network Manager – Report on problem areas.
• Matrix reports, 
• BTS Implementation and Support Manger, vendors, contractors – Adhere to implementation and support policies, procedures and work methods. 
• Key customers, 
• Planning & Optimisation, Implementation, Transmission, MSP Vendors, Contractors Network operations various business units. – Build quality.
• Key suppliers, 
• MSP vendors, Maintenance Contractor/s
• Relations, etc.
• Discretionary Space: The degree to which individuals are allowed to exercise independent thought and judgement.
• Independent thought and Judgement: 
• Perform your own time management.
• Use own discretion where procedures do not apply.
• Make judgment calls that save time and money. 
• Make judgment calls to ensure safety of structures.
• Make decisions on relatively minor issues on BTS site maintenance and decisions on major issues in line with BTS specification budget stakeholders and BTS Implementation and Senior Regional Manager
• Authorities:
• Authorise and recommend actions on the repairs on towers and site maintenance.
• Make decisions regarding safe working procedures and the safety of structures.
• Inspect and certify all regional safety equipment.
• Authorise method statements for work to be performed on existing structures in the region.
• Approval of work carried out by venders and contractors on BTS sites as per WLA and SLA’s as per SOW

Minimum Requirements  
Education:

• 3 year degree/diploma ( engineering)
• Fluent in English

Experience:

• Minimum of 3 years’ experience in a related industry; with experience in supervising others
• Working above heights.
• Experience working in a medium  organization 
• Site OHSA

Training:

• 4 x 4 driving course.
• Rope access training
• Equipment specific training, essential and people skills of role and responsibilities 
• Be familiar with all MTN policies and processes