Jobs at Nedbank

Job Purpose

To provide overall application systems design and balance requirements against resource utilisation and architectural factors and in line with Nedbank business strategy.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives

• Participate and support corporate social responsibility initiatives for the achievement of business strategy

• Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools; policies and procedures to add value to Nedbank.

• Deliver operational reports by complying to service level agreements

• Reduce risk by ensuring accuracy of information through compliance with risk and compliance requirementsManage production environment through application and checking of processes

• Control cost by managing time and resources

• Develop outputs according to provided specifications through interaction with analysts and designers

• Improve business knowledge through being mentored bybusiness and product specialists

• Develop training material for end users

• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions

• Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders

• Ensure that own contribution and participation contributes to the achievement of team goals

• Create and manage own career through guidance and support of management; department and colleagues

• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers

• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames

• Ensure knowledge management; continuity and team success through constructive participation in a diverse team and sharing knowledge with team

• Track progress against work plans by providing feedback on own delivery in project feedback sessions

• Utilize resources by complying to organisational and departmental standards and procedures

• Demonstrate understanding of policies; procedures and standards by completing relevant surveys

• Identify risks according to bank and departmental policies and take corrective action according to level of control

• Communicate dependencies to project team

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Bachelor’s degree or equivalent combination of education and work experience in development and design (Application, Infrastructure, etc.).

• Bachelor’s Degree in either Information Systems, Informatics or Computer Science or Chemical Engineering (or equivalent work experience).

Essential Certifications

• Information Technology Architect Certification (ITAC) (Open Group) – Advantageous.

• TOGAF Foundation Training. – Advantageous.

• TOGAF / Zachman Certification. – Advantageous.

Type of Exposure

• Achieved Management and Process Results

• Achieved transformation and innovation results

• Designed Workforce Planning Solutions

• Executed Workforce Planning Deliverables

• Improved transformation and culture

Minimum Experience Level

5-10 years’ experience with ETL and data design.

•  Programming experience with Web, Windows .NET framework, PowerShell, and C#, with at least 3 years as a senior software development engineer and/or technical lead with similar roles.

• Experience developing customer facing applications.

• Experience with ASP. Net Web API or ASP. Net MVC, JavaScript, JSON and REST, NoSQL databases.

Successful track record delivering high quality products on time while working in teams and following Agile methodologies.

Skills (Technologies, systems or software knowledge etc.):

• Ab Initio

• CDC DB2

• IDR

• Kafka

• Hadoop Stack

• Data Warehousing

Technical / Professional Knowledge

• Administrative procedures and systems

• Banking knowledge

• Banking procedures

• Business principles

• Business terms and definitions

• Data analysis

• Governance, Risk and Controls

• Microsoft Office

• Relevant regulatory knowledge

• Relevant software and systems knowledge

• Business writing skills

• Microsoft Office Product

• Cluster Specific Operational Knowledge

• Project Management

• System Development Life cycle(SDLC)

• Unified Modelling Language (UML)

• Rational design toolset application

• IT Architecture

Behavioural Competencies

• Continuous Learning

• Collaborating

• Customer Focus

• Initiating Action

• Work Standards

• Managing Work

• Technical/Professional Knowledge and Skills

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Job Purpose

To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained.

Job Responsibilities

• Adhere to the daily schedule to ensure that targets are met by following the work plan.

• Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.

• Escalate all unresolved queries to management by logging the case on the system.

• Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.

• Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).

• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.

• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.

• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.

• Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.

• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.

• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.

• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.

• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.

• Understand the nature of the client's query by reiterating the key points raised by the client.

• Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Certificate: Call Centre

Minimum Experience Level

• 2-3 years working experience as a Client Services Consultant within the Short Term Insurance space dealing with Personal Lines within the Banking/Financial Services Industry.

Technical / Professional Knowledge

• Administrative procedures and systems

• Relevant regulatory knowledge

• Relevant software and systems knowledge

• Business writing skills

• Banking knowledge

• Banking procedures

• Cluster Specific Operational Knowledge

• Business principles

• Business terms and definitions

• Governance, Risk and Controls

Behavioural Competencies

• Building Customer Loyalty

• Communication

• Technical/Professional Knowledge and Skills

• Managing Work

• Adaptability

• Quality Orientation

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Job Purpose

To drive business effectiveness through culture and change initiatives within the Nedbank Wealth Cluster.

Job Responsibilities

• Organisational diagnostics at various levels, including but not limited to culture surveys.

• Consulting at all levels from executive to managerial, supervisory and administrative.

• Design, development and execution of culture and leadership programmes and interventions.

• Exceptional creativity and innovation in design, delivery and facilitation.

• Intrapreneurship and future/strategic orientation.

• Change management and building organisational change capability.

• Tech-savvy and advance digital dexterity.

• Contribute to a culture conducive to the achievement of transformation goals in Nedbank Culture building initiatives (e.g. staff surveys etc).

• Participate in the development and implement action plans to address issues raised in culture surveys to improve team and stakeholder results.

• Address issues raised in culture surveys by participating in the development and implementation of action plans.

• Support and encourage staff to participate and support corporate responsibility initiative.

• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.

• Encourage team to actively enhance and involve processes with relevance to idea generation and continuous improvement Maintain project budgets and costs.

• Understand what business drivers, results and strategies are required.

• Manage culture and climate survey processes.

• Manage internal communication.

• Manage employer branding processes.

• Manage engagement processes.

• Governance of large scale project deliverables.

• Manage change processes.

• Compliant regarding vendor management process.

• Achieve results through collaborative opportunities.

• Comply with procurement processes Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.

• Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.

• Motivate staff to perform and contribute to the success of the business by creating environment of collaboration and teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.

• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.

• Contribute to team effectiveness by following the recruitment process when recruiting talent.

• Ensure a high performing team by following talent management principles.

• Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example.

• Provide thought leadership on diagnostics; metrics and culture tools.Provides advisory services to Group and Line Specialists.

• Provide collaborative platforms.

• Advise executive and senior management on culture and change impacts.

• Provide direction and input to selected partners on large scale projects.

People Specification

Essential Qualifications - NQF Level

• Master’s Degree

Essential Certifications

• Preference for registration with Health Professions Council as Psychometrics or Psychologist

• Registered Industrial Psychologist with HPCSA , Society of Industrial and Organisational Psychology of South Africa (SIOPSA) membership, PAI membership

Preferred Certifications

Type of Exposure

• Managing a team of specialists

• Creating a business plan

• Implementing a strategic plan

• Measuring client satisfaction

• Working with clients to solve client problems

• Investigating and reviewing processes to improve client satisfaction

• Coaching and mentoring others

• Influence and engage at an executive level

• Assuming a key influence role/thought leadership role within a business environment

• Managing business risks

• Management of formal governance structures

Minimum Experience Level

• Registered Industrial Psychologist

• Minimum 5 years psychometric assessement and consulting.

• Relevant accreditations in change management (preferably PROSCI) and/or team developmental instruments and/or coaching.

• Minimum 8 years organisational development and effectiveness consulting experience in a complex environment.

• Experience (not exposure) in talent management / development/ strategic workforce planning.

• Exceptional facilitator up to Senior Management level.

Technical / Professional Knowledge

• Budgeting

• Business administration and management

• Business principles

• Business terms and definitions

• Change management

• Client service principles

• Communication Strategies

• Consumer behaviour

• Diversity management

• Employee training/development

• Financial Accounting Principles

• Governance, Risk and Controls

• Operations planning

• Organisational systems

• Principles of project management

• Relevant regulatory knowledge

• Service level agreements

• Staff resource planning

• Strategic planning

• Business writing skills

• Management information and reporting principles, tools and mechanisms

• Client Service Management

Behavioural Competencies

• Building Partnerships

• Earning Trust

• Coaching

• Continuous Learning

• Facilitating Change

• Influencing

• Inspiring others

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Job Purpose

To conduct portfolio audits and manage stakeholder relationships to ensure risk is mitigated in accordance to Nedbank Group standards.

Job Responsibilities

• Execute audit assignment planning, fieldwork and reporting in line with the Group Internal Audit (GIA) methodology and Institute of Internal Auditors (IIA).

• Provide independent assurance to the Group Audit Committee that business is adequately mitigating key strategic and operational risks.

• Assess and understand business systems, processes, tools, methodologies and templates, within audit scope.

• Identify and assess the design adequacy and operational effectiveness of controls within audit scope.

• Be commercially minded and understand the broader business strategy in auditing aaproach.

• Manage allocated billable hours in line with Audit plan.

• Act as an trusted business advisor through providing audit insights in line with audit methodology.

• Maintain stakeholder relationships through regular scheduled engagements.

• Build sound professional relationships through addressing client concerns.

• Influence stakeholders to address inefficiencies in resolving audit findings through utilising professional experience in demonstrating benefits of best audit practice.

• Partner with stakeholders in providing regular audit progress updates and timeous reporting of key audit findings.

• Ensure client centricity in audit engagements with stakeholders.

• Ensure GIA policies and principles are maintained and applied through the audit process.

• Identify and ensure compliance with relevant laws, regulations and guidelines in line with audit scope.

• Ensure continuous improvement of the quality of audits through providing professional insights.

• Prepare quality, relevant and commercially astute assignment and reports.

• Analyse and interrogate client processes, evidence and verbal information independently.

• Apply professional judgement in all audit interactions.

• Apply experience and best practice into audit discussions and work performed.

• Deal with complex verbal and documented information and data in the audit process.

• Support the achievement of the  business strategy, objectives and values.

• Stay abreast of developments in field of expertise.

• Ensure personal growth and enable effectiveness in performance of roles and responsibilities.

• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).

• Participate and support corporate responsibility initiatives for the achievement of business strategy

• Seek opportunities to improve business processes, models and systems though agile thinking.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

CA (SA)

Essential Certifications

• Certified Information Systems Auditor (CISA) and optional Certified Internal Auditor (CIA)

• Certified Internal Auditor (CIA) or Certified Information Systems Auditor (CISA) or Certified Financial Services Auditor (CFSA)

Preferred Certifications

• CIA / ACCA or other relevant qualifications; and

• Certified Information Systems Auditor (CISA)

Type of Exposure

• Influencing stakeholders to obtain buy-in for concepts and ideas.

• Conducting quality assurance reviews

• Sharing information in different ways to increase stakeholders understanding

• Building and maintaining effective relationships with internal and external stakeholders

• Auditing

• Interacting with diverse people

• Analysing and interpreting qualitative and quantitative data

• Financial services; preferable banking

• Communicating standards to others

• Consolidate data from various sources and identify/interpret trends

Minimum Experience Level

• Five years or more Financial Services experience in a managerial role within Audit or a Risk role

• Experience in digital, innovative technologies, such as API’s, robotics, machine learning, etc.;

• Experience with technology systems and infrastructures in a banking environment;

• General Retail Banking audit experience as well as IT audit experience; and

• Experience in transformation programmes;

• Big 4 Banking experience preferably;

Technical / Professional Knowledge

• Audit reporting

• Audit standards and practices

• Banking knowledge

• Governance, Risk and Controls

• Ethics and Fraud

• Reputational risk management

• Information technology

• Business writing skills

• Regulatory, Legal and Economics Principles

• Business Acumen

Behavioural Competencies

• Managing Work

• Monitoring Information

• Building Partnerships

• Quality Orientation

• Continuous Improvement

• Work Standards

• Courage

• Adaptability

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Job Purpose

To formulate the Legal Risk Management strategy and set the legal parameters to control; manage and direct the legal function across Nedbank Group to ensure that Competition Law & Regulatory Risk are mitigated.

Job Responsibilities

Engage with stakeholders strategically to become a trusted operational and tactical advisor within Group Litigation and Dispute. Create a climate of teamwork and enable up skilling of Group Legal staff, improving results for the organisation by encouraging cross functional co-operation and by supporting career progression across Cluster legal teams. Highlight and escalate legal risks across Nedbank. Build and maintain long term relationships with Cluster Heads and Chief Risk Officers. Ensure a relationship of trust is built and maintained and achieve functional objectives. Act and respond with authority on litigation and dispute risks that impact the industry. Ensure adequate budget for delivery of strategy of Group Legal within timelines. Meet changing environment/business needs and targets. Ensure delivery of assignments per business parameters by drafting attorney policy for Group Litigation and Disputes. Ensure appropriate risks are reported and escalated and that legal risks across Nedbank are accurately measured and accounted for. Track legal fees across Nedbank through accurate reporting to manage legal costs and by ensuring that informed decisions about capacity and outsourcing of Legal work are made. Build internal litigation and dispute capacity across Clusters. Ensure optimum benefits from insurance cover are realised and manage insurance claims. Provide legal advice on claims and defence actions, regulatory investigations, complaints or alternative dispute resolution process through application of professional and industry knowledge and expertise, and by ensuring that the best practice advice and opinions are implemented. Provide litigation and dispute counsel (including labour disputes) across Nedbank Group by conducting due diligence, attending court hearings, regulatory hearings and briefing attorneys and advocates. Establish and maintain a Group Litigation and Dispute Centre of Excellence (COE) by building and maintaining a legal opinion database and by reducing costs of outsourcing and managing internal credibility. Ensure national legal standards and benchmarks are set by serving on professional bodies. Enhance the credibility of Group Litigation and Dispute by providing commercially sound legal counsel to stakeholders and by adequately managing legal risks, while adding value to the business. Ensure outcome of decisions gives Nedbank a competitive advantage. Maximise insurance pay-out. Provide oversight over the implementation of Group Litigation and Dispute strategy. Draft and maintain litigation and dispute and supporting policies and frameworks. Ensure service excellence by Group Litigation and Dispute. Minimise litigation and dispute risks through ensuring that all decision-making, opinions, documentation and learnings comply with the framework and standards and are captured on system tool. Support Group Human Resources in dealing with labour and industrial relations matters by providing advice and, where necessary, obtaining external legal advice.  Implement in-house counsel barometer benchmarks and metrics by adopting and applying international best practice benchmarks in support of business goals. Set and review policy/framework for attorney panel selection by determining relevant expertise.

Accountability

The Group Legal Head: Litigation, is accountable to the Group Chief Legal Counsel

Essential Qualification

• Relevant legal degree (e.g. B Proc, LLB)

• Masters and post graduate qualification in law or business (i.e. MBA) is highly advantageous

Essential Certifications

• Admitted Attorney

Type of Exposure

• Managing a team of managers

• Identifying/select talent

• Managing business risks

• Communicating complex information in writing and verbally

• Negotiating settlements

• Litigating

• Managing legal risks

• Making financial decisions/

• Representing the company in Industry related forums

• Establishing and maintaining collaborative relationships with peers / managers

Minimum Experience Level

• Admitted Attorney with a minimum 10-15 years commercial legal experience (preferably corporate in-house or commercial law firm.)

• Experience in or exposure to dealing at senior level.

• High level knowledge of corporate and legal operating environments, and a commercially and business minded person operating at a senior level in a business/commercial environment.

• Strong working knowledge of regulatory environments applicable to banking and financial regulation, corporate and commercial law, competition and anti-trust law and data protection and privacy laws.

• Proven experience building and managing large teams with a demonstrable track record of effective performance

• Worked in a law firm or practiced as an advocate.

• Practical financial services experience in working on corporate and commercial law related matters with demonstrated deep specialisation in this area of law.

• Ability to apply corporate and commercial law in a banking and/or insurance organisation.

Technical / Professional Knowledge

• Capacity planning

• Change management

• Communication Strategies

• Diversity management

• Governance, Risk and Controls

• Legal Risk and practice management

• Legal Risk Methodology

• Litigation and dispute practice

• Relevant regulatory knowledge

• Reputational risk management

• Management information and reporting principles, tools and mechanisms

Behavioural Competencies

• Building Partnerships

• Earning Trust

• Communication

• Continuous Learning

• Customer Focus

• Building talent