Job Openings at Telkom

Core Description    

• Responsible to manage the development and implementation of the Reseller Channel Business plan with the focus on national FMCG chains, national retail chains, reseller chains and national specialist chains. Manage the performance of the Reseller Chains in terms of acquisitions and revenue, as well as the performance of the Reseller teams. Manage ongoing changes in channel operations and control financials in terms of budget income and expenses. Ensure Channel performance is initiated, managed and maintained and reported on.

Required Certification    

• None.

Qualifications    

• 3-year Degree or Diploma (equivalent to NQF level 6 or higher), preferably in sales/ marketing and 5 years’ experience in corporate mobile sales.

OR

• Grade 12 (NQF level 4) and 7 years’ experience in corporate mobile sales.

Experience    

• See qualifications
• Special Requirements    
• Willingness to travel.
• Work long hours.

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Core Description    

• Responsible to execute data analysis, modelling, tracking and providing strategic and analytical insights as well as comprehensive reports to improve our campaigns, product and maximize monetization. This will be done by developing a variety of models including churn models, segmentation models, regression models and propensity models. Responsible for managing the analytical needs of the commercial division across the different products and sales channels and customer value tiers. This also includes defining KPIs to measure and track for a given campaign, create insightful automated dashboards and data visualizations to track key KPIs and trends against campaigns.

Competencies    
FUNCTIONAL KNOWLEDGE

• Marketing; Customer Portfolio Management; Campaign Management; SQL; Cluster Analysis; Decision Trees

FUNCTIONAL SKILLS

• Verbal, written and data presentation; Ability to interact with all levels of end users and technical resources; Ability to manage multiple, competing priorities, duties and/or projects; Problem Solving; Creative; Change Management; Cross Functional Teamwork

ATTITUDES/ LEADERSHIP COMPETENCIES

• Customer Focus; Practical; Proactive; Assertive; Proactive; Integrity; Self Responsibility; Independent; Ethical

Job Responsibilities    
Enable/ support CPM Campaign Management operational needs by sourcing data from DWH, operational and other BI environments - to execute direct campaigns (30-40%)
- Perform deep-dive post-campaign analytics to determine campaign results, short/ long-term changes in customer behaviour, commercial impact, revenue cannibalisation, etc.
- Develop and implement statistical models, such as response, survival, write-off and attrition models, to improve campaign efficiency in both acquisition and retention through targeted marketing
- Conduct campaign segmentation and pricing analysis and financial forecasting by utilizing value based models and pricing optimization
- Develop and maintain predictive/ propensity models, segmentation models, etc.
Work closely with the campaign management specialists & segment heads, to monitor the deployment of models in campaigns to continuously improve base management performance 20-30%)
- Liaise with the IT team to industrialise the production of models
- Develop, maintain & operationalize customer value, lifetime and profitability segmentation
- Support Product development with deep-dive customer analytics, market sizing, and revenue impact assessment - in developing new products/ propositions/ business cases Deliver strategic insights that translate into actions, to various business areas (considering customer analytics, overall market conditions/ trends, primary/ secondary research, etc.) (20-30%)
- Perform ad-hoc analysis and reporting - in support of various commercial units
- Translating business requirements into analytics and insight generating models
Required Certification    
None
Qualifications    
Degree in Statistics, Mathematics, Econometrics, data mining or any applied quantitative qualification (at least NQF level 6)
Experience    

• 2+ years exp in a fast paced, data centric, analytically driven commercial or marketing environment. 1+ year of experience in campaign analytics. 1+ year experience in modelling in the telecommunications
• industry, Banking or Insurance or any other data driven industry. 2+ years experience with databases, applied statistics, research, MIS or BI reporting.

Special Requirements    

• Expert level experience with Excel (pivot tables, complex formulas, statistical analysis)
• Advanced knowledge of SQL, Business Objects, SPSS, SAS or STATA

Comments    

• To view the job description please click on the Job Description attachment.

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Core Description    

• To manage and supervise the operations and maintenance, commissioning(ATP/QA) and services activities within a geographical or functional area, of the core communications network. This includes all Network related elements (Property/Buildings/EPS/HVAC), through planning, leadership, coordination, measurement and control, making optimal use of resources to ensure that the network is functioning within acceptable standards.

Competencies    

• Please refer to attached JD

Job Responsibilities    

• Please refer to attached JD

Required Certification    

• None.

Qualifications    

• Relevant 3 year technical qualification and relevant modular training (at least NQF level 6) or Grade 12 with maths & science and relevant modular training (NQF level 4)

Experience    

• 3 Years relevant experience at Operational level or 5 Years relevant experience at Operational level

Special Requirements    

• Valid driver's license

Comments    

• To view the job description please click on the Job Description attachment.

go to method of application »

Qualifications    
QUALIFICATIONS

• Grade 10 (int) (NQF level 3) / Grade 12 (ext) & relevant modular training (NQF level 4)

EXPERIENCE

• 3 Years relevant experience preferably in a cable environment and/ or relevant modular training in the cable environment completed

Experience    

• As per Qualifications above

Special Requirements    

• Valid driver's license/ Code EC1
• Prepared to work in all weather conditions.
• Prepared to work in confined spaces and at heights.
• Not colour blind.
• Able to work in all areas.
• Able to travel and stay out.
• Able to work outside normal working hours.

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Core Description    

• Accountable for the development and communication of the Network Architecture and Modelling operational strategy. Responsible for coordinating, controlling and setting of standards for the following functional areas: Telecommunication Network and Service Key Performance Indicators, aggregation and reporting of statistics including fault analysis, network growth planning and provisioning in terms of capacity management. Drives progression towards a Digital Transformation model focused on unlocking the benefits of strategic initiatives to achieve improved network efficiencies, resilience and customer experience.

Competencies    
FUNCTIONAL KNOWLEDGE/SKILLS:

•  Business Acumen
•  Comprehensive understanding of technology trends and technology solutions
•  Developed understanding of Openserve operational environment
•  Business performance management
•  Financial Perspective
•  Leadership
•  Strategic Perspective
•  Local & Global ICT Market Dynamics
•  Openserve Policies & Procedures
•  Process Re-engineering
•  Business Plan Formulation
•  Change Management
•  Conceptual Ability
•  Cross Functional Teamwork
•  Decision Making
•  Leadership Communication
•  Problem Solving
•  Risk Management
•  Visionary Thinking
•  Influencing Techniques

COMPETENCY/ATTITUDE:

•   Thought Leadership: Developing strategies/Providing insights; Generating ideas; Exploring possibilities; Examining information; Adopting practical approaches.
•  Market Leadership: Developing expertise; Challenging ideas; Interacting with people; Understanding people; Seizing opportunities; Managing tasks
•  Business Leadership: Pursuing goals; Taking action; Upholding standards; Managing tasks; Seizing opportunities
•  People Leadership: Making decisions; Empowering individuals; Challenging ideas; Directing people; Convincing people; Interacting with people
•  Personal Leadership: Embracing change; Thinking positively; Showing composure; Understanding people; Valuing individuals; Team working
•  Values Aligned with Openserve Values

Job Responsibilities    

•  Responsible to develop and assist the Executive Network Architecture and Modelling in determining the overall long-term operational strategy
•  Scan internal and external environment for technology, business and operating model trends to maintain and implement a world class operational environment
•  Develop presentations on strategy, tactical and operational direction of to achieve New Generation Operations model
•  Co-ordinate all strategic, technical and services improvement initiatives / projects in support of the Network Architecture and Modelling business plans
•  Provide support and alignment to strategic projects led from other parts of Openserve
•  Build strategic relationships with relevant stakeholders by networking with various strategic role players
•  Represent Network Architecture and Modelling at various coordinating and governance bodies, to contribute towards and influence New standards and processes as well as ensure the alignment of the section to industry best practices.
•  Responsible for all Programme Management tasks for business planning, strategic projects, and process re-engineering
•  Ensure evaluation and enhancement of all processes in Network Architecture and Modelling
•  Ensure actions are in place to defend customer base, drive strategic objectives
•  Coordinate all Risk related activities in the Network Architecture and Modelling organisation
•  Ensure legal and governance compliance measures
•  Accountable for adherence to budget and spend thereof
•  Drive EE/AA/ Diversity targets for team
•  Manages people performance and development