Technical Support Specialist: Buildings at City Property Administration (Pty) Ltd

Duties and Responsibilities:

Technical Operations & First‑Line Support

• Act as the primary first‑line technical support contact for access control and related building technology systems across the managed property portfolio.
• Provide responsive support to internal clients (Property Managers, Building Managers, Customer service team, and Operations teams) by diagnosing, troubleshooting across systems, and resolving access control issueswithin agreed timelines.
• Receive, log, prioritise, and manage incidents, faults, and service requests, ensuring timely resolution or escalation.
• Perform remote and on‑site diagnostics to identify root causes of access control failures (hardware, software, permissions, connectivity, or user-related).
• Coordinate with system vendors, integrators, and service providers to resolve issues, escalate if required, track progress, and ensure service-level commitments are met.
• Proactively follow up on unresolved or recurring issues and recommend preventative actions.
• Coordinate with and manage service providers to ensure timely resolution.
• Escalate unresolved or recurring issues in line with operational procedures

Site Visits

• Conduct site visits to CPA‑managed buildings  to support troubleshooting, operational issues, system investigations, and post‑incident follow‑ups.
• Engage with Property and Building Managers to resolve access control issues, clarify system usage, and provide technical guidance.
• Support customer enrolment activities, including onboarding to building systems.
• Assist with legacy systems or stand-alone installations (e.g. parking or access-related items) where required.
• Provide on-site support during installations, upgrades, and investigations.

Systems Housekeeping & Site Health Monitoring

• Perform routine systems housekeeping to ensure environments remain stable and operational.
• Monitor site health, device status, connectivity, and system availability.
• Review alerts, warnings, and notifications and take appropriate first-line action.
• Liaise with suppliers and internal teams when system issues or degradation are detected.
• Maintain accurate system and site documentation

Product / Solution Ownership (Operational Level)

• Support product and solution functions for assigned building systems.
• Ensure operational alignment to defined standards, processes, and policies.
• Support system audits and reviews from an operational perspective. 

Building Operational Support

• Assist with jobs, quotes, orders, repairs, and fault investigations relating to building systems.
• Track and follow up on issues reported to and from Property Managers and Building Managers.
• Support site installations, commissioning, snag lists, and incomplete works follow-ups.
• Maintain records of site activities and outcomes. 

Financial, Asset & Administrative Support

• Assist Propman teams with invoice verification, quote comparisons, and order tracking.
• Support asset control, stock tracking, and equipment allocation.
• Assist with license tracking and renewals where applicable.
• Provide support during internal and external audits by maintaining accurate records and documentation.

Reporting, Analysis & Operational Guidance

• Compile and assist with operational reports and performance updates.
• Identify trends, recurring issues, and operational risks for escalation.
• Offer practical guidance to building stakeholders based on operational observations.

User Support & Training

• Provide basic user training and support for building technology systems.
• Assist with onboarding and handover training for Building Managers and operational staff.
• Support users with basic system usage, queries, and troubleshooting.
• Contribute to the maintenance of user guides, SOPs, and operational documentation.

Requirements

Qualifications & Experience

• Matric / Senior Certificate (required)
• Diploma or certificate in IT, electronics, facilities systems, or related field (advantage)

2–3 years’ experience in:

• Technical operations, building systems, or IT support
• Site-based support or multi-site environments
• Supplier interaction and issue coordination