In 1998 Rand Merchant Bank Holdings and the financial services interests (First National Bank of Southern Africa Limited "FNB"? and Southern Life Limited) of Anglo-American were merged to form FirstRand Limited. FNB became a wholly owned subsidiary of FirstRand and currently trades as a division of FirstRand Bank Limited. FNB provides personal, ...
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Job Description
To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
- Achieve net profit growth for business
- Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
- Manage the migration of accounts from transactional to Self Service
- Manage the growth of active customer Account Base to increase client base
- Maximise cross sell opportunities and strengthen client relationships
- Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements
- Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
- Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
- Compliance with procedures and processes contained in the Golden Rules.
- Provide accurate and reliable sales and service statistics.
- Manage own development to increase own competencies
End Date: December 5, 2025
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Are you someone who can:
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
- Resolve all customer queries efficiently, and within agreed timelines.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements.
- Work closely with the team / allocated individual in order to up skill knowledge and skills in Operations and Administration
- Manage own development to increase own competencies.
You will be an ideal candidate if you:
- Increase operational efficiency and suggest solutions to enhance cost effectiveness.
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effectively.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements and being able to present and sell concepts to clients.
- Produce program specifications and implement system enhancements by addressing specific business needs and resolving queries.
- Code, compile, test and implement applications in compliance with the Systems Development Life Cycle (SDLC). Support development environments. Responsible for coding standards and peer reviews.
- Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements during programming execution.
- Assess, identify and mitigate potential risks within the IT programming environment by complying with technology business policy and process requirements (SDLC and change / release management process definition) to ensure operational performance.
- Produce technical specifications and architecture that is in accordance to agreed standards. Design, code, test and debug to obtain a robust solution with supporting documentation.
- Minimise system downtime through pro-active identification of potential issues and ensure minimisation of recurring problems by managing defects and performing code reviews.
- Monitor systems post change and pro-actively do performance analysis to ensure there is no system failure due to capacity.
- Maintain maximum system availability by ensuring that incidents are recorded for future reference and adequate root cause analysis is done to eliminate the risk of a recurrence.
- Manage own development to increase own competencies and develop technical and business skills.
- Proactively engage with business units and colleagues to understand underlying needs and opportunities, and identify Information Technology (IT) innovative solutions in a timely manner.
- Supervises the work of other developers. Provides technical assistance to fellow developers and other Information Technology (IT) team members.
Additional Requirements
- Minimum: B.Comm, B.Eng, BSC Eng, BSC Informatics or related degree.
- 4– 6 years’ experience in programming (Java).
- Familiar with one or more programming languages as appropriate for the specific requirements of the department related to the field.
- System Design experience advantageous
End Date: December 13, 2025
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Job Description
- To strategically and operationally manage and grow a portfolio of high revenue generating clients. These responsibilities include the key relationship management of these key clients, seeking, identifying and exploiting business opportunities for the bank and growing the portfolio through the acquisition of new clients.
- Success will be measured through client satisfaction levels, financial performance of the portfolio, sound governance and new client acquisition.
Are you someone who can:
- Strategically and operationally manage and grow a portfolio of high revenue generating clients. These responsibilities include the key relationship management of these key clients, seeking, identifying and exploiting business opportunities for the bank and growing the portfolio through the acquisition of new clients. Success will be measured through client satisfaction levels, financial performance of the portfolio, sound governance and new client acquisition
- Enhance business performance and profitability
- Drive customer service delivery goal achievement in line with predefined standards and in support of operational objectives
- Ensure growth and increase in customer base by ensuring that the team manages existing clients, generates new leads and grows active customer account base
- Set tactical goals and optmise the use of the people, finances and technologies in order to realize those goals
- Define a sales strategy and delivery plans in support of the strategic business objectives
- Assess and evaluate credit applications in accordance with the Banks Credit Policy and within set time frames
- Ensure compliance to legislative and audit requirements and adherence to relevant processes
- Manage people by executing line manager responsibilities and create an environment that encourages employee growth and performance excellence
You will be an ideal candidate if you:
- Must be FAIS Compliant (RE5)
- Relevant Business Degree (Financial/ Agric)
- 2 – 4 years Credit and 3 – 5 years Relationship Management and Product Knowledge experience
- Exposure in Sugarcane, macadamia, citrus
- Person must not be an unrehabilitated insolvent
- In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check
End Date: December 6, 2025
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Job Description
- To investigate cases of criminal, ethical, tip offs, fraudulent incidents, examining appropriate records and documentation, interviewing all relevant parties internally and externally and report findings to management
- Prioritize fraud cases for investigation based on likelihood of yielding desired results
- Manages criminal cases of various complexities from minor infringements to major fraud cases with law enforcement agencies
- Ensure optimal utilization of Fraud tools including timeous Case Management loading systems.
- Daily loading of cases, scanning of orders, maintenance of registers (cases, exhibits, orders etc)
- Execute investigation activities in line with applicable standards and laws to maximise recoveries for the Bank
- Measured by the achievement of the target achieved for the area under control
- Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions
- Actively participate in key internal forums and share information and insights with colleagues across the Bank
- Cultivate and manage objective working relationship with variety of stake holders including with collaboration with end user segments, band and support units (Business, Finance, Central Credit, Human Capital, WesBank, Treasury). Subpoenas and dates are met
Experience & Qualifications
- Relevant degree - BCom/LLB/BSc/BA
- CAMS/CFE certificate is advantageous
- 3-4 years' experience in Fraud Investigator/ AML Specialist
End Date: December 8, 2025
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Job Description
- To assist in proactively managing end to end lending transactions for HNW and UHNW clients, with a team of Lending specialists, through provision of analysis, support, and sales and service fulfilment with the intent of leveraging this lending to secure new to bank clients, and to further entrench existing clients.
Are you someone who can:
- Achieve expected financial targets and uphold associated service levels.
- Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.
- Assist with profit growth for the business through sales and acquisition of new clients.
- Develop and manage key stakeholder relationships that enable achievement of operational objectives.
You will be an ideal candidate if you:
- Relevant NQF7 Level FSCA recognized degree in Finance, Economics or Accounting.
- 2+ years of experience in lend analysis
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
End Date: December 12, 2025
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Job Description
- To deliver exceptional experience and education to Private Wealth clients on basic wealth creation, accumulation and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
Responsibilities:
- Provide appropriate banking and financial solutions across an allocated portfolio of clients
- Conduct client reviews within the context of client engagements and market all financial services solutions within the relevant business offering
- Identify Local and Offshore fiduciary opportunities and advise on client philanthropy
- Identify and utilise opportunities for revenue growth to deliver on sales targets
- Achieve revenue and profit targets by growing portfolio base, providing independent holistic advice and solutions that ensure revenue and profit growth
- Develop, encourage and nurture collaborative relationships within FNB and/or across the First Rand Group
- Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
- Deliver internal and external customer service excellence through adherence to quality service standards
- Prevent wastage and identify process improvements to contain and reduce costs
You will be an ideal candidate if you:
- Relevant Degree in - Degree in Finance, Economics or Accounting (CFP preferred).
- Have 3 to 5 years’ experience in a Investment, Financial Planning, Wealth Management, and client facing environment as a Financial Advisor (Banking experience will be an advantage).
- The following sub-category 1 financial products is essential and must be signed off supervision.
- Long-Term Insurance subcategory B1
- Long-Term Insurance subcategory C
- Retail Pension Benefits
- Participatory Interests in a Collective Investment Scheme
- Long-term Deposits
- Short-term Deposits
- Long-term Insurance subcategory B1-A
- Full understanding of money management principles
- Sound working knowledge of required business-related systems.
- Sound working knowledge of Banking and Financial Services Regulatory requirements.
- Knowledge on wealth management creation and accumulation
- Wealth protection or risk knowledge
- Excellent project management skills and able to plan and organize work independently.
- Proven track record in servicing a portfolio of clients and in acquisition of new relationships.
- Excellent knowledge of global financial markets and current affairs
- Ability to match client needs with appropriate product solutions.
- Sound knowledge of the Bank's risk and other mandates to ensure exercising good commercial judgment while representing the Bank's and the shareholders’ interests always.
You will have access to:
- Full understanding of money management principles.
- Servicing a portfolio of clients and in acquisition of new relationships.
- Compliance to legislative and audit requirements and adherence to relevant processes.
- Participate in planned activities that are appropriate for your own development.
- Building working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
End Date: December 31, 2025
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Job Description
- To assist in proactively managing a portfolio of FNB Private Wealth Clients with a team of Private Advisors through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
Role Purpose:
- To assist in proactively managing a portfolio of FNB Private Wealth Clients with a team of Private Advisors through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
Are you someone who can:
- Provide sound services and recommendations based on customer and client needs, current information, and trends.
- Provide an efficient administration service through careful and timeous planning, reporting, and updating of all relevant information.
- Compile reports that track progress and guide business to make informed decisions.
- Ensure effective management of the leads pipeline.
- Support sales through analysis of client portfolio and pro-active client engagement.
- Assist with profit growth for the business through sales and acquisition of new clients.
- Achieve expected financial targets and uphold associated service levels.
- Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
- Ensure growth and increase in customer base by managing existing clients, generating new leads and growing active customer account base.
- Act responsibly with work related resources to contribute to cost containment.
- Deliver exceptional and high-quality advice that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Develop and manage key stakeholder relationships that enable achievement of operational objectives.
- Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
- Contribute to innovation by finding faster and more accurate ways of working.
- Understand and market all financial services solutions within the relevant business offering.
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
- Develop, encourage and nurture collaborative relationships within FNB and/or across the First Rand Group (FRG).
You will be an ideal candidate if you:
- Relevant NQF7 Level Degree in Finance, Economics or Accounting.
- Completed RE5 qualification
- Have 2 - 3 years’ experience within a Sales/Service area of a banking / financial environment.
End Date: December 31, 2025
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Job Description
- To assist in proactively managing a portfolio of affluent clients with a team of Private Bankers through provision of analysis, research, sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
Are you someone who can:
- Proactively manage a portfolio of affluent clients with a team of Private Bankers through provision of analysis, research, sales and service fulfillment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
- Build sound relationships based on trust and openness.
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Understand and market all financial services solutions within the relevant business offering.
- Assist with profit growth for the business through ensure effective management of the leads pipeline.
- Consistently produce high-quality outputs within agreed deadlines
You will be an ideal candidate if you:
- Minimum Qualification - RE5 Certificate with a bachelor's degree at NQF7 level in Finance, Business Management or Accounting
- Experience - 3 to 5 years’ experience within a Sales/Service area of a financial environment i.e. Banking, Insurance & Investments
- A person must not be unrehabilitated insolvent
End Date: December 7, 2025
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Job Description
- To deliver exceptional experience and education to Private Clients/Private Clients RMB clients on basic wealth creation, accumulation, and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles
Welcome to FNB, the home of the #changeables.
- We design for the shapeshifters and deliver products and services that make us proud of people that make it happen.
- Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
- Goal: Life improvement on lives through simple, effective solutions fulfilling client needs.
Are you someone who can:
- Deliver exceptional experience and education to Private Clients on basic wealth creation, accumulation.
- Increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
- Understand and market all financial services solutions within the relevant business offering.
- Assist with profit growth for the business through ensuring effective management of the leads pipeline.
- Produce consistently high-quality outputs within agreed deadlines.
You will be an ideal candidate if you:
- Have NQF level 7, FSCA recognized Degree.
- RE5 Regulatory Compliance Certificate with relevant COB (Class of Business) - Essential
- Preferred Qualification - Certified Financial Planner (CFP)
- Experience - 3 to 5 years' experience within a Sales/Service area of a financial environment.
- Strong background in Banking /Investment / Financial Planning / Wealth Management
You will have access to:
- Opportunities to network and collaborate.
- Earn basic guaranteed rewards with uncapped earning potential.
- Opportunities to innovate, provide appropriate banking and financial solutions across an allocated portfolio of clients.
- Identify Local and Offshore fiduciary opportunities and advise on client philanthropy.
End Date: December 7, 2025
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Job Description
- To provide required support and services (under guidance an supervision) to both internal and external stakeholders to ensure continuous service to customers within agreed service level agreement
The Ideal candidate must have the following exposure:
- Drive product sales based on customer coverage and engage with relevant stakeholders to upsell the product
- Adhere to organisational values and service standards and interact with and communicate with customers accordingly
- Ensure first time resolution of customer queries or complaints
- Take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and Service Level Agreements
- Meet set turnaround times while ensuring own availability, reliability and accuracy
- Propose improvements on internal processes that impact service levels and customer satisfaction within area of accountability
- Understand customer's losses and engage with Insurer, customer and relevant stakeholders on suggestions to manage portfolio
- Ensure own product knowledge and provide relevant guidance and advice to customers
- Collect and analyse feedback to help improve customer service
- Propose ideas to improve customer service
- Ensure full understanding of customer needs to deliver a quality service
- Ensure customer service solutions are aligned to the business operational plan, organisational values and service standards
- Establish relationships with relevant individuals and departments to deliver on work expectations
- Adhere to relevant service level agreements to build trust in the relationship
- Execute own work in accordance with the organisational values and code of ethics
- Comply with and adhere to identified governance and compliance standards and escalate risks for investigation and resolution
- Investigate new ways to optimise processes and develop solutions that lead to improved service delivery and quality
- Work with relevant processes and procedures to maintain operational efficiencies
- Complete relevant administration, reporting and updating of information accurately and on time
- Provide timeous reports on operations, performance and audit findings
- Seek out regular performance feedback and put actions in place to improve and enhance performance
- Identify activities to address own development gaps
- Create own personal development plan and review plan with team leader or manager
- Keep abreast of learning opportunities, changing products and trends
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
You will be an ideal candidate if you:
- FAIS accredited qualification/Degree
- Have 5 years Senior Underwriting experience in Commercial/Business
- RE5
- DOFA statement – dated not longer than 3 months
- must have obtained product specific training
- Have obtained 2-3 years experience in an Admistration Broker role in a Commercial Banking environment in the Upington area
- FAIS Accredited qualification (NQF level 6, 7 etc.)
- Have experience of dealing with high level customer queries
- Are not an unrehabilitated insolvent
End Date: December 11, 2025
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Job Description
- To serve as a full financial services advisor by providing appropriate savings, investment and estate planning advice, expertise and support to high income clients, with a focus on investments.
Are you someone who can:
- Formulate proposals in cash management, risk needs, investment planning, estate planning, or other areas to help clients achieve their financial goals.
- Achieve previously determined sales targets across the business by identifying opportunities to advise on FirstRand approved investment and risk products.
- Investigate available investment opportunities to determine compatibility with client financial plans.
- Review clients' financial plans regularly to determine whether life changes, economic changes, environmental concerns, or financial performance indicate a need for plan reassessment.
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
- Ensure that the quality of advice remains high and consistent and in line with RMB’s investment philosophy and product approved matrix.
- Contribute to sustaining a competitive edge through external networking and benchmarking and representation on related forums.
- Achieve gross production target as indicated in scorecard.
- Inform and educate customers on products and services to ensure retention of existing customers; increase sales revenue and increase the organisation's customer base.
- Advise on and provide support to ensure the effective resolution of customer queries in order to ensure customer satisfaction and retention.
- Analyse financial information obtained from clients to develop a financial plan or proposal using the correct tools.
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
- Maintain expert knowledge on relevant legislative amendments, industry best practices and RMB’s internal compliance procedures and requirements.
- Ensure compliance is adopted in terms of systems and procedures as laid out by RMB.
- Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
- Ensure optimal usage and protection of business assets.
- Maintain expert knowledge on all FirstRand approved products, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
- Engage in cross-functional activities.
- Collaborate across boundaries and finds common ground with a widening range of stakeholders.
- Maintain and build relationships for purposes of expectation management, knowledge sharing and integration.
You will be an ideal candidate if you:
- Relevant Degree in Investment or Economics.
- Completed Certified Financial Planner preferred.
- Have 3 to 5 years’ experience as a Wealth Manager with sales and advisory experience with high income clients.
End Date: December 6, 2025
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Job Description
To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
- Achieve net profit growth for business
- Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
- Manage the migration of accounts from transactional to Self Service
- Manage the growth of active customer Account Base to increase client base
- Maximise cross sell opportunities and strengthen client relationships
- Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements
- Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
- Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
- Compliance with procedures and processes contained in the Golden Rules.
- Provide accurate and reliable sales and service statistics.
- Manage own development to increase own competencies
Qualifications:
- NQF 5 - Certificate
- Experience: 1 - 3 Years
End Date: December 5, 2025
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Job Description
- To interpret the business requirement specification and translate into a detailed system design specification to enable the development of innovative, flexible and efficient solution of a business problem
Are you someone who can
- Articulate and document business /systems requirements in a manner which is understood by all stakeholders, clearly articulate the business needs and at the appropriate level of detail.
- Must ensure use cases are correctly updated, services are tested and correctly mapped.
- Produce swagger docs where applicable
- Must be able to rapidly develop an insight into the platform and to communicate effectively with people who can provide that insight. Demonstrate good understanding of all elements that make up Business and IT system domain.
- Must be able to voluntarily participate, engage and/or propose solutions during JADs, project meetings, WR reviews & SA reviews. Able to ask the right questions.
- Must be able to independently approach stakeholders for seeking information.
- Ensure that models and standards are done according to accepted UML best practices, apply writing guidelines and templates (SRS, TWR and impact assessment.). Make sure documentation is up to date and is aligned to the ongoing changes to the requirements.
- Collaborate and work on enhancements to existing systems and work on projects from the ground up for brand new solution implementations.
You will have access to:
- Opportunities to network and collaborate with like-minded individuals
- Do work that is exciting and challenging
- Opportunities to be innovative
- Resources to help you with your professional development
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
- A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks
You’ll be an ideal candidate if you meet the following requirements:
- Able to apply critical solution-based thinking to solving problems.
- Familiar with UML (Sequence Diagrams, Context Diagrams and Low-level Design Documents) and Object-Oriented Design Foundations.
- Experience with Integration Patterns - APIs (SOAP and REST) using Json and XML, Queues, Batch.
- Database design - Ability to read and write SQL (basic-intermediate)
- Ability to create detailed Functional Specification Documents that enable the development of innovative, flexible, and efficient solutions of a business problem.
- Advance knowledge of the full SDLC.
- Experience in payments environment is essential
- Knowledge or exposure to ISO standards will be advantageous
- Collaborate effectively within a team and independently with stakeholders.
- Exposure to development languages, C# and JAVA (advantageous).
- Understand how to interpret XSD’s and swagger documents (advantageous).
End Date: December 6, 2025
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Job Description
To manage resources, generate growth in line with business goals through the delivery of an excellent customer experience
- Prevent wastage and identify process improvements to contain and reduce costs
- Manage people by executing management responsibilities, and create an environment that encourages employee growth and performance excellence
- Provide subject matter expertise and thought leadership in area of expertise
- Ensure compliance to legislative and audit requirements and adherence to relevant processes
- Identify opportunities to expand our customer base with creditworthy and potentially profitable customers
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
- Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
- Contribute to the development of a budget aligned to operational delivery plans, monitor effectiveness and report on variances.
End Date: December 5, 2025
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Job Description
To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Connect with our customers by living up to our brand promise of how we can help you? at all times.
- Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Identify and sell/cross sell products aligned to customer needs.
- Maximise channel optimisation opportunities identified aligned to customer needs.
- Ensure activities support cost containment and reduction.
- Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrate behaviour in support of the organisational values.
- Takes accountability for own performance, personal and career development.
- Improve knowledge and competencies by completing training specific for role as per eCareers.
- Contribute to the overall effectiveness and success of the team.
- Maintain an ability to adapt to ever changing business and customer needs.
Qualifications and Experience
- Relevant completed (NQF5) preferred Banking
- 1 - 3 years Client Experience and Value Management
End Date: December 5, 2025
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Job Description
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Are you someone who can:
- Build and maintain strong relationships with clients.
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Educate customers to the correct Banking platform aligned with their needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Analyze customer data and recommend tailored solutions.
- Achieve sales results by providing contextual and integrated financial solutions to customers.
- Conduct yourself in an ethical manner.
- Takes accountability for own performance, personal and career development.
- Show empathy with customers.
- Stay updated on industry trends and product knowledge.
You will be an ideal candidate if you possess the following:
- NQF4 qualification or higher
- 1-2 years’ experience in Client Services Support and delivery
You will have access to:
- Opportunities to build relationships as part of a dynamic team.
- A challenging working environment
- Personal and professional growth
- Opportunities to have an impact in a local market as a brand ambassador.
You can be a match if you are:
- Customer Centric.
- Enjoy solving problems.
- Persuasive selling skills
- Able to understand rules in a regulated environment.
- Agile and Flexible
- Strong communication and interpersonal skills
- Have a results-driven attitude with a passion for exceeding targets.
- Have excellent Organisational skills and attention to detail.
End Date: December 5, 2025
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Job Description
- As a Business Financial Advisor, you’ll be part of a team of self-motivated, sales team through the effective delivery of existing products and financial advisory solutions in the Kwa-Natal region. Successful candidate will be based in Johannesburg, Gauteng in our Bedfordview and Fairlands Offices.
Are you someone who can:
- Achieve previously determined sales targets across the business by identifying opportunities to advise on FirstRand investment and risk products
- Identify new business opportunities that impact on the industry and record and forward these leads to the appropriate product house to ensure cross sell opportunities and to strengthen client relationships
- Deliver exceptional Financial Advice to FNB Customers that exceeds customers’ expectations through proactive, innovative and appropriate solutions
- Manage new clients, personal portfolios and identify specific needs and goals in respect of financial advice
- Manage existing clients and grow portfolio through making contact with customers, generating leads and managing the growth of active customer account base to increase client base
- Ensure adherence to relevant processes and compliance to legislative and audit requirements. Manage high volume and less complex deals
- Keep up to date with own area of expertise to develop and maintain own professional knowledge base in order to provide effective support and advice
You will be an ideal candidate if you:
- Relevant Degree in Finance, Accounting or Investment Management (Industry Related Degree OR CFP (Certified Financial Planner) qualification)
- RE 5 (Must not be under supervision)
- +5 years’ experience in a similar environment
- Experience in writing Business Insurance policies
- Experience in sales, investment and risk acumen
- Experience within the Financial Services Sector
- Person must not be an unrehabilitated insolvent
- In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
We can be a match if you are:
- Strong sales and client service experience
- Ability to bring in new business and increase acquisition
- Strong credit experience and negotiation skills
- Build and maintain stakeholder relationships experience(any segment)
- Strong collaboration skills
- Exposure to dealing with juristic clients
- Portfolio management experience\
End Date: December 5, 2025
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Job Description
To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
- Achieve net profit growth for business
- Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
- Manage the migration of accounts from transactional to Self Service
- Manage the growth of active customer Account Base to increase client base
- Maximise cross sell opportunities and strengthen client relationships
- Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements
- Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
- Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
- Compliance with procedures and processes contained in the Golden Rules.
- Provide accurate and reliable sales and service statistics.
- Manage own development to increase own competencies
End Date: December 6, 2025
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Job Description
- We are seeking a skilled AI Practitioner/Data Scientist with a deep specialization in Generative AI and a robust background in data. The ideal candidate will have hands-on experience in designing, developing, and deploying AI models with a focus on generative techniques.
- This role demands a strong understanding of data engineering principles, making the candidate well-equipped to handle the data pipeline challenges inherent in AI and data projects.
GenAI Model Development:
- Design, implement, and optimize operational and analytical solutions utilizing Generative AI models.
- Develop and fine-tune RAG (Retrieval Augmented Generation) frameworks utilizing LLM frameworks such as LangChain, Llama-Index or other generative frameworks.
- Experiment with new architectures and techniques to push the boundaries of generative AI.
Data Engineering:
- Collaborate with data engineering/analyst teams to ensure the availability and quality of data needed for model training and validation.
- Design and maintain scalable data pipelines to handle large volumes of structured and unstructured data.
- Perform ETL tasks with to create optimal data-warehousing structures (Dimensional modelling) for optimal storage, ease of use and maintainability.
- Integrate data from various sources and ensure its proper storage, transformation, and accessibility.
Deployment and Scaling:
- Deploy AI and generative AI models in production environments, ensuring they meet performance, scalability, and reliability requirements.
- Work with DevOps teams to automate the deployment and monitoring of AI models.
- Optimize model inference for performance and cost efficiency in cloud and on-premises environments.
Collaboration and Communication:
- Collaborate with cross-functional teams, including data scientists, engineers, product managers, and business stakeholders, to align AI solutions with business objectives.
- Communicate complex AI concepts and findings to non-technical stakeholders.
Continuous Learning and Innovation:
- Stay up to date with the latest advancements in Generative AI and data engineering.
- Participate in conferences, workshops, and other professional development opportunities.
- Contribute to research publications and patent filings in the field of Generative AI.
Requirements
- 3+ years of experience in AI, with a focus on Generative AI (1-2 years).
- Proven experience in data engineering, including data pipeline development, ETL processes, and database management.
- Hands-on experience with deep learning frameworks (e.g., TensorFlow, PyTorch) and Generative AI frameworks.
- Experience with cloud platforms (e.g., AWS, GCP, Azure) and containerization technologies (e.g., Docker, Kubernetes).
Technical Skills:
- Proficiency in programming languages such as Python, SQL, and familiarity with data manipulation libraries (e.g., Pandas, NumPy).
- Strong knowledge of machine learning algorithms, neural networks, and generative models.
- Experience with data storage solutions (e.g., Hadoop, Spark, Vector databases).
- Knowledge of MLOps practices, including model versioning, monitoring, and retraining
Soft Skills:
- A proactive attitude with a passion for learning and innovation.
- Excellent communication and teamwork abilities.
- Strong problem-solving and analytical skills.
Preferred Qualifications and Certification
- Bachelor’s or master’s degree in Computer Science, Data Science, Machine Learning, or a related field.
- Master's or Ph.D. is advantageous
Any of the following certifications are highly advised:
- AWS Certified AI Practitioner
- AWS Certified Machine Learning
- GCP Professional Machine Learning Engineer
- GCP Associate Cloud Engineer
- Microsoft Azure AI engineer
- Microsoft Azure Data Science.
End Date: December 7, 2025
go to method of application »
Are you someone who can:
- Achieve previously determined sales targets across the business by identifying opportunities to advise on FirstRand investment and risk products
- Identify new business opportunities that impact on the industry and record and forward these leads to the appropriate product house to ensure cross sell opportunities and to strengthen client relationships
- Deliver exceptional Financial Advice to FNB Customers that exceeds customers’ expectations through proactive, innovative and appropriate solutions
- Manage new clients, personal portfolios and identify specific needs and goals in respect of financial advice
- Manage existing clients and grow portfolio through making contact with customers, generating leads and managing the growth of active customer account base to increase client base
- Ensure adherence to relevant processes and compliance to legislative and audit requirements. Manage high volume and less complex deals
- Keep up to date with own area of expertise to develop and maintain own professional knowledge base in order to provide effective support and advice
You will be an ideal candidate if you:
- Bachelor of Commerce or a Relevant Degree in Finance, Accounting or Investment or Management (Industry Related Degree OR CFP (Certified Financial Planner) qualification)
- RE 5 (Must not be under supervision)
- 3 to 5 years’ experience in a similar environment
- Experience in writing Business Insurance policies
- Experience in sales, investment and risk acumen
- Experience within the Financial Services Sector
- Person must not be an unrehabilitated insolvent
- In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check
End Date: December 6, 2025
go to method of application »
Job Description
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Are you someone who can:
- Build and maintain strong relationships with clients.
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Educate customers to the correct Banking platform aligned with their needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Analyze customer data and recommend tailored solutions.
- Achieve sales results by providing contextual and integrated financial solutions to customers.
- Conduct yourself in an ethical manner.
- Takes accountability for own performance, personal and career development.
- Show empathy with customers.
- Stay updated on industry trends and product knowledge.
You will be an ideal candidate if you possess the following:
- NQF4 qualification or higher
- 1-2 years’ experience in Client Services Support and delivery
You will have access to:
- Opportunities to build relationships as part of a dynamic team.
- A challenging working environment
- Personal and professional growth
- Opportunities to have an impact in a local market as a brand ambassador.
You can be a match if you are:
- Customer Centric.
- Enjoy solving problems.
- Persuasive selling skills
- Able to understand rules in a regulated environment.
- Agile and Flexible
- Strong communication and interpersonal skills
- Have a results-driven attitude with a passion for exceeding targets.
- Have excellent Organisational skills and attention to detail.
End Date: December 5, 2025
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Job Description
- To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures
Are you someone who can:
- Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
You will be an ideal candidate if you have:
- Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
- Completed First Level Regulatory Examination
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
You will be a match if you are:
- Execute own work in accordance with the organisational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
- Work with enhanced processes and procedures to maintain operational efficiencies.
- Deliver work in an accurate manner to ensure consistent results.
- Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
- Adhere to quality standards, turnaround times and Company policies and procedures.
- Complete relevant administration, reporting and updating of information accurately and on time.
- Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
- Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
- Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
- Maximize sales by selling packaged financial solutions to clients.
- Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
- Maximise cross-selling opportunities.
- Drive adoption of digital and other self-service options across client base.
- Contribute to teamwork and inclusivity within own team.
- Contribute to cost efficiencies through responsible utilisation of work related resources.
- Achieve expected financial targets and uphold associated service levels.
- Build and maintain stakeholder relationships.
- Deliver customer service through adherence to quality service standards.
End Date: December 10, 2025
go to method of application »
Job Description
- To provide appropriate risk and investment advice for Clients through virtual channels. Adhering to FAIS Compliance requirements. Adhering to the FirstRand Product Matrix and Advice Philosophy.
About The Role
- As a Business Financial Advisor, you’ll be part of a team of self-motivated, sales team through the effective delivery of existing products and financial advisory solutions in the Mpumalanga region.
Are you someone who can:
- Achieve previously determined sales targets across the business by identifying opportunities to advise on FirstRand investment and risk products
- Identify new business opportunities that impact on the industry and record and forward these leads to the appropriate product house to ensure cross sell opportunities and to strengthen client relationships
- Deliver exceptional Financial Advice to FNB Customers that exceeds customers’ expectations through proactive, innovative and appropriate solutions
- Manage new clients, personal portfolios and identify specific needs and goals in respect of financial advice
- Manage existing clients and grow portfolio through making contact with customers, generating leads and managing the growth of active customer account base to increase client base
- Ensure adherence to relevant processes and compliance to legislative and audit requirements. Manage high volume and less complex deals
- Keep up to date with own area of expertise to develop and maintain own professional knowledge base in order to provide effective support and advice
You will be an ideal candidate if you:
- Relevant Degree in Finance, Accounting or Investment Management (Industry Related Degree OR CFP (Certified Financial Planner) qualification)
- RE 5 (Must not be under supervision)
- +5 years’ experience in a similar environment
- Experience in writing Business Insurance policies
- Experience in sales, investment and risk acumen
- Experience within the Financial Services Sector
- Person must not be an unrehabilitated insolvent
- In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check
End Date: December 9, 2025
go to method of application »
Are you someone who can:
- Build and maintain strong relationships with clients.
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Educate customers to the correct Banking platform aligned with their needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Analyze customer data and recommend tailored solutions.
- Achieve sales results by providing contextual and integrated financial solutions to customers.
- Conduct yourself in an ethical manner.
- Takes accountability for own performance, personal and career development.
- Show empathy with customers.
- Stay updated on industry trends and product knowledge.
You will be an ideal candidate if you possess the following:
- NQF4 qualification or higher
- 1-2 years’ experience in Client Services Support and delivery
End Date: December 3, 2025
go to method of application »
Are you someone who can:
- Continuously focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
- Manage client portfolio and identify opportunities to expand customer base and acquire new clients. Achieve revenue target through advice charges to clients and advisors for estate plan and business succession plan drafting
- Provide subject matter expertise and maintain expert knowledge on specific local products
- Drive and promote corporate image and market penetration and provide training to other business units to increase product awareness
- Ensure compliance to legislative and audit requirements and adherence to relevant processes
- Build working relationships across teams and functional lines in order to enhance work delivery, collaboration and innovation
- Deliver exceptional customer service that exceeds customers’ expectations through proactive, innovative and appropriate solutions • Identify and implement on opportunities for revenue growth in order to deliver on targets
- Build and maintain an effective network and pipeline for further expansion of business within area of accountability
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate
You will be an ideal candidate if you:
- LLB or BCom Financial Planning or similar, PGDip in Financial Planning and CFP® designation. Preference will be given to candidates who also have a PGDip in Tax
- 5 years or more industry related experience
End Date: December 8, 2025
go to method of application »
Are you someone who can do:
- Manage expenditure planning and reporting within approved budget parameters.
- Draw up a budget aligned to tactical delivery plans to facilitate the provision of adequate financial resources.
- Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions.
- Execute defined business strategy by translating it into the business operations.
- Communicate policy modification, objective achievement progress and critical success factors to impacted stakeholders.
- Ensure the development and implementation of multiple practices in alignment with operational policy and procedural frameworks.
- Provide input into, and implement, corporate governance, compliance, integrity and ethics policies in are of accountability to identify and manage risk exposure.
- Stays abreast of relevant industry risk management best practices and legislative amendments and suggests ways to leverage these to ensure continuous improvement.
- Creates risk awareness and manages audit findings.
- Participate in Group risk forums where required and cascades relevant information through team.
- Ensure integrated view and reporting of relevant business information.
- Analyse information to identify trends, discrepancies and inconsistencies for decision making purposes Ensure reporting of identified inconsistencies or opportunies.
- Use the insights gained through integrated business reports to measure success and realign tactical strategy implementation objectives appropriately.
- Maintain expert knowledge on relevant legislative amendments, industry best practices and provide advice to relevant stakeholders.
- Maintain up to date knowledge of local and global trends Provide thought leadership and expertise.
- Manage the segment's IT risk profile in line with business risk appetite.
- Continuous monitoring of levels of IT risks across the Segment by tracking implementation of management action plans to mitigate or address identified risk, and issues as well as audit findings raised.
- Ensure that IT Risk governance across the segment is fully functional and in accordance with business governance (IT, business) and Risk requirements.
- Implement and maintain sound IT Risk processes and controls to ensure IT services are delivered in a risk enabled environment.
- Produce regular reports to communicate accurate and complete view of the IT risk profile and in a manner that guides actionable management decisions.
- Escalate relevant risks and issues including remediation plans to relevant stakeholders and committees.
- Demonstrate leadership behaviour through personal involvement, commitment and dedication in support of organisational values.
- Manage team or teams in areas of responsibility in delivery against performance targets and achievement of wider human capital objectives.
Dare to imagine the change with us if you are:
- An adaptable problem solver who does not fear change but thrives from it.
- A disruptor in your field of IT expertise
- An initiative taker who identifies opportunity and improves
- Known for your delivery track record.
- Wanting to be in a career that makes meaningful contribution to your and other people's lives.
We’ll make a good match if you’re:
- Curious - you're driven by always wanting to know more and learn more.
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
- Courageous - you're brave enough to think and do things differently and are always ready to put your hand up and take ownership.
- A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
- Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.
You’ll benefit from our changeable benefits like:
- Inspiring work environment
- Work that is challenging
- Space to make a difference.
- Opportunities to innovate.
- Focus on health and wellbeing (onsite wellness center, gym and crèche at our main campus to innovative employee wellbeing and financial fitness programmes)
- Resources to help you with your professional development.
- Generous leave policy
- Preferential employee banking rates
- When it comes to learning and development, we encourage our changeable to expand their knowledge, on their own, with others, in person or online.
- As for our workspace, it is immersive, collaborative, and energetic because at FNB, innovation is our lifeblood and change in our DNA.
End Date: December 5, 2025
go to method of application »
Job Description
To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Connect with our customers by living up to our brand promise of how we can help you? at all times.
- Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Identify and sell/cross sell products aligned to customer needs.
- Maximise channel optimisation opportunities identified aligned to customer needs.
- Ensure activities support cost containment and reduction.
- Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrate behaviour in support of the organisational values.
- Takes accountability for own performance, personal and career development.
- Improve knowledge and competencies by completing training specific for role as per eCareers.
- Contribute to the overall effectiveness and success of the team.
- Maintain an ability to adapt to ever changing business and customer needs.
Qualification and Experience
- Relevant completed (NQF 5) Qualification - preferred Banking
- 1-3 years - Client Experience and Value Management
End Date: December 8, 2025
go to method of application »
Job Description
To manage resources, generate growth in line with business goals through the delivery of an excellent customer experience
- Prevent wastage and identify process improvements to contain and reduce costs
- Manage people by executing management responsibilities, and create an environment that encourages employee growth and performance excellence
- Provide subject matter expertise and thought leadership in area of expertise
- Ensure compliance to legislative and audit requirements and adherence to relevant processes
- Identify opportunities to expand our customer base with creditworthy and potentially profitable customers
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
- Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
- Contribute to the development of a budget aligned to operational delivery plans, monitor effectiveness and report on variances
End Date: December 6, 2025.
go to method of application »
Job Description
- To implement the tactical plans and business processes required to create, maintain, and enhance data, be responsible for the daily management of a critical data asset within area of responsibility and provide guidance to an allocated data set and actively manage data in order to meet compliance requirements, align data to business priorities, continuously improve data quality, reduce cost of data management, and to increase confidence in data and information integrity.
- Provide input into the definition of data processes and standards.
- Comply with data policies, standards, tools and best practices within the data domain of responsibility.
- Apply domain-level data architecture and data management best practices to area of responsibility.
- Evaluate existing information management landscape and produce report for areas of improvement under supervision and guidance.
- Attend relevant information management working groups and implement requirements accordingly.
- Assist with compliance with internal policy, regulatory requirements and data practice standards.
- Interacts and builds relationships with internal and external stakeholders to ensure compliance with statutory requirements.
- Document business term definitions.
- Create and maintain reference data and master data definitions.
- Ensure reference and master data management processes address uniformity, accuracy, accountability across entities.
- Maintain metadata, data quality rules, Enterprise Data Model (EDM), reference data, records register, where applicable.
- Publish relevant meta data to appropriate users in an organization, and monitor the published data sources for usage, relevance and quality feedback.
- Create and manage business metadata for published data sources to ensure that it is easily discoverable, and meaningful to information workers.
- Respond to data queries e.g. data quality issues as defined by the data quality issue resolution process.
- Co-ordinate data quality issue resolution.
- Perform root cause analysis to resolve data quality issues and implement solutions accordingly.
- Assess the access request and action according to access standards and information owner approvals.
- Monitor user access and usage of the data sets owned or accountable for.
- Define and obtain sign off on measurement for information management disciplines for area of responsibility.
- Provide input into information management metrics.
- Provide input into accurate and reliable reporting together with analyzing trends and data used to improve business decisions.
- Provide input into accurate and reliable reporting in line with business, compliance and governance requirements.
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Define information management requirements (e.g. data cleansing and data quality, etc.) and drive the implementation of the requirements within area of responsibility).
- Participate in data related projects and provide required domain level expertise.
- Align data activities to targeted projects for remediation and drive activities accordingly.
- Participate in activities of the Segment implementation roadmap for the information management function.
- Participate in the maturity roadmap for relevant Business Unit aligned to implementation roadmap and provide inputs for roadmap assessment.
- Deliver initiatives that improve the level of information management maturity.
- Apply understanding of data management and business processes and coordinate with relevant stakeholders to solve business problems.
- Serve as a change agent for information management.
- Present information management trends to management and relevant committees for area of responsibility, using internal and external research, including best practice and industry standards.
- Consult in matters of data workflows, master data security, and access rights for area of responsibility.
- Promote best practices and make recommendations to business users that will create efficiencies and ensure data integrity for area of responsibility.
- Provide training or awareness to the business and data community on data management disciplines for area of responsibility.
- Identify possible solutions to support business requirements and partners with stakeholders to develop an optimum solution.
Qualification and Experience
- A relevant BCom or BSc qualification.
- 3-4 years in a similar role
- Knowledge working with SQL, PowerBI , SAS, SharePoint
End Date: December 14, 2025
go to method of application »
Are you someone who can:
- Build and maintain strong relationships with clients.
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Educate customers to the correct Banking platform aligned with their needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Analyze customer data and recommend tailored solutions.
- Achieve sales results by providing contextual and integrated financial solutions to customers.
- Conduct yourself in an ethical manner.
- Takes accountability for own performance, personal and career development.
- Show empathy with customers.
- Stay updated on industry trends and product knowledge.
You will be an ideal candidate if you possess the following:
- A completed financial related qualification (NQF5 or higher)
- 1-2 years’ experience in Client Services Support and delivery
End Date: December 7, 2025
go to method of application »
Job Description
To deliver exceptional experience and education to Private Wealth clients on basic wealth creation, accumulation and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
- Identify Local and Offshore fiduciary opportunities and advise on client philanthropy.
- Participate in planned activities that are appropriate for own development.
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
- Identify and utilise opportunities for revenue growth to deliver on sales targets.
- Provide appropriate banking and financial solutions across an allocated portfolio of clients.
- Develop, encourage and nurture collaborative relationships across the FRG.
- Ensure compliance to legislative and audit requirements and adherence to relevant processes.
- Conduct client reviews within the context of client engagements and market all financial services solutions within the relevant business offering.
- Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.
- Deliver internal and external customer service excellence through adherence to quality service standards.
- Prevent wastage and identify process improvements to contain and reduce costs.
- Achieve revenue and profit targets by growing portfolio base, providing independent holistic advice and solutions that ensure revenue and profit growth.
End Date: December 10, 2025
go to method of application »
Job Description
To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Connect with our customers by living up to our brand promise of how we can help you? at all times.
- Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Identify and sell/cross sell products aligned to customer needs.
- Maximise channel optimisation opportunities identified aligned to customer needs.
- Ensure activities support cost containment and reduction.
- Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrate behaviour in support of the organisational values.
- Takes accountability for own performance, personal and career development.
- Improve knowledge and competencies by completing training specific for role as per eCareers.
- Contribute to the overall effectiveness and success of the team.
- Maintain an ability to adapt to ever changing business and customer needs.
End Date: December 7, 2025
go to method of application »
Are you someone who can:
- Extract, clean and integrate data from a variety of sources and visualise data to communicate insights to Business, Credit & Management stakeholders
- Apply quantitative, analytical, mathematical, or statistical methods to understand business trends, enable decision making and solve financial, risk or quantitative problems
- Assist with business cases as part of strategic initiatives
- Develop tactical plans to drive revenue growth
You will be an ideal candidate if you:
- Develop, encourage and nurture collaborative relationships across business areas throughout the Segment
- Apply a customer-centric approach to ensure customer satisfaction
- Have a firm understanding of customer value and the Group performance framework.
- Have a broad understanding of customer value across the product continuum and retail business model
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment and development opportunities
- Opportunities to innovate
We can be a match if you have:
- A relevant Degree in Economics, Actuarial Science, Mathematics, Engineering or Data Science
- 3 to 5 years experience in pricing, credit, capital or finance, of which 1 to 2 years ideally at specialist level
- Strong experience in SAS and/or SQL necessary
- Experience in Power BI highly advantageous
End Date: December 9, 2025
go to method of application »
Are you someone who can:
- Establish a strategy for the sharing of Regulatory Compliance and Financial Crime related compliance knowledge and best practice across the business and the wider Compliance Function and Group
- Develop tactical strategy and delivery plans in support of functional strategic objectives in partnership with leadership
- Drive the development and implementation of integrated corporate governance, compliance, integrity and ethics frameworks throughout the business
- Align, integrate and innovate in area of speciality across the Business to enable the creation of integrated and specialised solutions and sustainable competitive advantage
You will be an ideal candidate if you have:
- A LLB Degree is essential
- 6-8 years’ experience in a Senior Compliance Management role
- Encouraged, established and maintained strategic relationships across multiple functional areas to enable collaboration and knowledge sharing across function
- Demonstrated leadership by providing strategic direction, fostering high ethical standards in meeting Organisational vision and goals, and design and implement strategies that maximise employee potential
- Led implementation of performance management plan that optimises delivery and builds a culture of recognition and fairness across the business area
End Date: December 3, 2025
Method of Application
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