Top Jobs at Hollywoodbets

Responsibilities

• We have an amazing opportunity for a VIP Security Officer to be based in Bellville, Western Cape. Do you think you have what it takes to be our newest Purple Star?
• VIP (Security) officers are responsible for creating and maintaining a safe environment for the people. This may include securing premises by monitoring surveillance equipment or by patrolling activities.
• The VIP officers are expected to prevent loss and theft and report any irregularities or suspicious acts.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Registered with PSIRA (Private Security Industry Regulatory Authority).

A Bonus To Have:

• Valid driver’s license.
• Previous Security experience.

What You’ll Do For The Brand:

• VIPs must be present 15 minutes before the branch opens.
• Branch Manager/ Senior Team leader will open branch in the presence of the VIP Officer.
• VIP Officer needs to ensure they conduct a perimeter patrol before the branch opens.
• VIP need to check around the premises for any suspicious movements before the branch is opened.
• VIP Officer needs to be extremely vigilant and alert at all times of their surrounds before the opening/ closing of the branch. 
• VIP Officer needs to conduct a floor walk once branch is open, to observe all is order.
• VIP officer must valid all observation checks are completed before the Branch Manager / Senior Team Leader continues with their daily checks.
• During opening and closing, one VIP must be positioned away from the entrance, observing his/her colleague and checking for potential danger. 
• Patrolling should include inside and outside the branch entrance, back areas and all parking areas.
• Ensure all two-way radios are fully charged, for early morning usage. Report faulty equipment immediately.
• Charge the batteries overnight so that they are useable from the beginning of your shift.
• Ensure all panic button and two-way radios are in good working conditions and keep safely.
• VIP Officers must carry their panic buttons, two-way radios and earpieces to ensure open communication and ease of access in the event of an emergency.
• The VIP Officer that is posted to the searching zone must use the scanner to search all guest entering the branch including team members.
• Ensure at the searching zone the branch door or the gate is always kept close.
• VIP Officers are not allowed to cross gender scan guest entering the branch.
• Male guest must be scanned by only male VIP Officers, female guest to be scanned by only female VIP’s.
• VIP Officers must ensure to search female bags with a stick. Male guests are not allowed to bring in their bags.
• VIP Officer is to direct traffic on our premises and ensure the free flow of foot traffic and to control the amount of vehicles entering and exiting the building. 
• End of day closing procedure, VIP Officer must minimise entry by sliding close one door to ensure security of minimising high risk.
• VIP Officers must attend branch meeting when notified by the Branch Manager to attend.
• VIPs to assist when receiving stock, doing alarm test and submitting of daily report every morning by 10:00am.

Guest Service 

• First impressions last - VIP Officers are at the forefront of Hollywood. 
• VIP Officers are the first encounter with the guest.
• Ensure to make the impression by greeting the Guest with “Good day, welcome to Hollywood”.
• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times. 
• Pro-actively address guest complaints and ensure guest feedback is communicated clearly in an effective and positive manner. 
• Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.
• Ensure to treating our guest with respect and have the good attitude at all times.
• When Guests are leaving the branch VIP Officer to wish the guest good evening or good night and ask them to come again. “Good Bye Sir, please come again”.

Compliance

• VIP Offices must ensure they are dressed in full Amadoda uniforms with their name badges before the beginning of their shift. (black shoes, black socks and white vet only).
• Scan all persons entering the premises including team members.
• Be observant of guest leaving the branch, identify if they entered the branch with something you noticed and are leaving without that object. 
• No bags are allowed inside the premises.
• No Weapons/Guns are allowed into the premises (except on an official law enforcement officer).
• No person under the age of 18 is allowed into the premises.
• If you are dealing with a difficult customer contact your colleagues and press the panic button before the situation escalates out of control.
• In ranches with no liquor licence, No alcohol is allowed on the premises.
• Credit bets are not allowed to be taken by any team member.
• VIP Officer on duty are not allowed to take bets with Amadoda uniform. 
• VIP Officers on duty are not allowed to utilize the Limited pay-out machine.

Code of Conduct 

• While on duty you will not sit or lounge, make use of your cell phone or eat.
• No smoking on duty.
• You will not report for duty under the influence of alcohol.
• You will not abandon your post. This could lead to disciplinary action against you.
• You are not allowed to sleep on duty. This will lead to disciplinary action against you.
• You will not have casual conversations with friends/other team members while at your post. 
• You will not accept tips from the guest.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.

Other

• VIP Officer must report their absenteeism to the Branch Manager / Senior Team Leader 2 hours before their shift begins. 
• Able to work in a rotating shift /work flexible hours. 
• Ensure the ability to work independently. 
• Ensure you physical fitness is obtained at all times in line with the job requirements.

What You’ll Bring To The Team:

• Demonstrate good analytical skills.
• Strong computer skills.
• Demonstrate creative skills.
• Strong sense of accountability.
• Work under pressure and able to meet deadlines. 
• Demonstrate excellent attention to detail.
• Must be able to plan effectively and efficiently in order to meet deadlines. 

Apply Before 04/08/2026

go to method of application »

Responsibilities

• We have an amazing opportunity for a VIP Security Officer to be based in Century City, Western Cape. Do you think you have what it takes to be our newest Purple Star?
• VIP (Security) officers are responsible for creating and maintaining a safe environment for the people. This may include securing premises by monitoring surveillance equipment or by patrolling activities. The VIP officers are expected to prevent loss and theft and report any irregularities or suspicious acts.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Registered with PSIRA (Private Security Industry Regulatory Authority).

A Bonus To Have:

• Valid driver’s license.
• Previous Security experience.

What You’ll Do For The Brand:

• VIPs must be present 15 minutes before the branch opens.
• Branch Manager/ Senior Team leader will open branch in the presence of the VIP Officer.
• VIP Officer needs to ensure they conduct a perimeter patrol before the branch opens.
• VIP need to check around the premises for any suspicious movements before the branch is opened.
• VIP Officer needs to be extremely vigilant and alert at all times of their surrounds before the opening/ closing of the branch. 
• VIP Officer needs to conduct a floor walk once branch is open, to observe all is order.
• VIP officer must valid all observation checks are completed before the Branch Manager / Senior Team Leader continues with their daily checks.
• During opening and closing, one VIP must be positioned away from the entrance, observing his/her colleague and checking for potential danger. 
• Patrolling should include inside and outside the branch entrance, back areas and all parking areas.
• Ensure all two-way radios are fully charged, for early morning usage. Report faulty equipment immediately.
• Charge the batteries overnight so that they are useable from the beginning of your shift.
• Ensure all panic button and two-way radios are in good working conditions and keep safely.
• VIP Officers must carry their panic buttons, two-way radios and earpieces to ensure open communication and ease of access in the event of an emergency.
• The VIP Officer that is posted to the searching zone must use the scanner to search all guest entering the branch including team members.
• Ensure at the searching zone the branch door or the gate is always kept close.
• VIP Officers are not allowed to cross gender scan guest entering the branch.
• Male guest must be scanned by only male VIP Officers, female guest to be scanned by only female VIP’s.
• VIP Officers must ensure to search female bags with a stick. Male guests are not allowed to bring in their bags.
• VIP Officer is to direct traffic on our premises and ensure the free flow of foot traffic and to control the amount of vehicles entering and exiting the building. 
• End of day closing procedure, VIP Officer must minimise entry by sliding close one door to ensure security of minimising high risk.
• VIP Officers must attend branch meeting when notified by the Branch Manager to attend.
• VIPs to assist when receiving stock, doing alarm test and submitting of daily report every morning by 10:00am.

Guest Service 

• First impressions last - VIP Officers are at the forefront of Hollywood. 
• VIP Officers are the first encounter with the guest.
• Ensure to make the impression by greeting the Guest with “Good day, welcome to Hollywood”.
• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times. 
• Pro-actively address guest complaints and ensure guest feedback is communicated clearly in an effective and positive manner. 
• Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.
• Ensure to treating our guest with respect and have the good attitude at all times.
• When Guests are leaving the branch VIP Officer to wish the guest good evening or good night and ask them to come again. “Good Bye Sir, please come again”.

Compliance

• VIP Offices must ensure they are dressed in full Amadoda uniforms with their name badges before the beginning of their shift. (black shoes, black socks and white vet only).
• Scan all persons entering the premises including team members.
• Be observant of guest leaving the branch, identify if they entered the branch with something you noticed and are leaving without that object. 
• No bags are allowed inside the premises.
• No Weapons/Guns are allowed into the premises (except on an official law enforcement officer).
• No person under the age of 18 is allowed into the premises.
• If you are dealing with a difficult customer contact your colleagues and press the panic button before the situation escalates out of control.
• In ranches with no liquor licence, No alcohol is allowed on the premises.
• Credit bets are not allowed to be taken by any team member.
• VIP Officer on duty are not allowed to take bets with Amadoda uniform. 
• VIP Officers on duty are not allowed to utilize the Limited pay-out machine.

Code of Conduct 

• While on duty you will not sit or lounge, make use of your cell phone or eat.
• No smoking on duty.
• You will not report for duty under the influence of alcohol.
• You will not abandon your post. This could lead to disciplinary action against you.
• You are not allowed to sleep on duty. This will lead to disciplinary action against you.
• You will not have casual conversations with friends/other team members while at your post. 
• You will not accept tips from the guest.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.

Other

• VIP Officer must report their absenteeism to the Branch Manager / Senior Team Leader 2 hours before their shift begins. 
• Able to work in a rotating shift /work flexible hours. 
• Ensure the ability to work independently. 
• Ensure you physical fitness is obtained at all times in line with the job requirements.

What You’ll Bring To The Team:

• Demonstrate good analytical skills.
• Strong computer skills.
• Demonstrate creative skills.
• Strong sense of accountability.
• Work under pressure and able to meet deadlines. 
• Demonstrate excellent attention to detail.
• Must be able to plan effectively and efficiently in order to meet deadlines.

Apply Before 04/08/2026

go to method of application »

Skill Set

• Strong listening, 
• communication, 
• presentation, 
• social skills
• Negotiating Skills
• Sales knowledge

Responsibilities

• We have an amazing opportunity for a Team Leader (Mobile) based in Oudtshoorn, Western Cape for a Fixed-term Contract (6 months period). Do you think you have what it takes to be our newest Purple Star?

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring 

• A minimum of 12 months in a leadership role.
• Track record of over-achieving quota.
• Ability to understand customer needs and handle different types of personalities.
• Strong listening, communication, presentation, and social skills.
• Valid Driver’s License.

A Bonus To Have: 

• Post-Matric Qualification

What You’ll Do For The Brand:

• Work closely with Area Managers to meet required targets
• Plan marketing campaigns/promotions/events with the assistance of the Area Manager and regional marketing Team
• Facilitate daily promotional activities
• Ensure marketing material is available and in good condition for all campaigns. All campaigns/promotions should be completed successfully and professionally
• Management of stock (daily report on stock levels and usage)
• Measure the effectiveness of promotions. Use Promo Tracker to measure the effectiveness of the promotion/event/campaign
• Conduct market analysis/research to make suggestions for improvements within the mobile department
• Recruitment and interviewing in coordination with Area Manager and HR department
• The performance and team management of sales agents this includes the setting of daily targets, completing performance reviews, (twice a year) conducting day-to-day people management functions such as HR/IR, and the poor performance of team members (PIP) function.
• Management of team members leave, absenteeism, and attendance
• Identify potential of Top Up Voucher outlets. Visiting outlets where required
• Organise continuous training to ensure sales agents understand the different betting types, betting process, products and TUV
• Weekly completion of all Moodle/Betstrike and Voice note training and Trainer on Wheels
• Ensure that cash-ups are done following the cash-up procedures. Responsible to ensure that there are no shortages. Report all shortages to management immediately
• Ensure that Booster vehicles are clean, branding is in good condition, vehicle inspections are conducted weekly, and that vehicles are serviced
• Submit Daily Reports. 
• Any other related duties that might be required.  

What You’ll Bring To The Team:

• Good communication and interpersonal skills 
• Excellent Listening skills 
• Must be result driven 
• Good understanding of Mobile and Internet betting, betting procedures and types and TUV (top up voucher) distribution. 
• Strong system and sales knowledge 

Please note that only team members who meet the stipulated minimum requirements will be considered.

Qualifications

• Matric
• Valid Driver’s License
• A minimum of 12 months in a leadership role
• Track record of over-achieving quota 
• Ability to understand customer needs and handle different types of personalities

Apply Before 04/08/2026

go to method of application »

Responsibilities

• We have an amazing opportunity for a Team Leader (Mobile) to be based in Durban, Kwazulu-Natal. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible to ensure growth targets for mobile betting are achieved. Analyse financial information to identify trends, manage costs, and increase profits within the team. Ensure proactive reporting on these areas.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Valid driver’s license.
• 12 months experience in a leadership role.
• Track record of over – achieving quota.
• Ability to understand customer needs and handle different types of personalities.

A Bonus To Have:

• Matric

What You’ll Do For The Brand:

• Work closely with Area Managers to meet required targets 
• Plan marketing campaigns/promotions/events with the assistance of the Area Manager and regional marketing Team 
• Facilitate daily promotional activities 
• Ensure marketing material is available and in good condition for all campaigns. All campaigns/promotions should be completed successfully and professionally 
• Management of stock (daily report on stock levels and usage) 
• Measure the effectiveness of promotions. Use Promo Tracker to measure the effectiveness of the promotion/event/campaign 
• Conduct market analysis/research to make suggestions for improvements within the mobile department
• Recruitment and interviewing in coordination with Area Manager and HR department
• The performance and team management of sales agents this includes the setting of daily targets, completing performance reviews, (twice a year) conducting day-to-day people management functions such as HR/IR, and the poor performance of team members (PIP) function.
• Management of team members leave, absenteeism, and attendance 
• Identify potential of Top Up Voucher outlets. Visiting outlets where required 
• Organise continuous training to ensure sales agents understand the different betting types, betting process, products and TUV
• Weekly completion of all Moodle/Betstrike and Voice note training and Trainer on Wheels 
• Ensure that cash-ups are done following the cash-up procedures. Responsible to ensure that there are no shortages. Report all shortages to management immediately
• Ensure that Booster vehicles are clean, branding is in good condition, vehicle inspections are conducted weekly, and that vehicles are serviced 
• Submit Daily Reports 
• Any other related duties that might be required.

What You’ll Bring To The Team:

• Demonstrate good analytical skills.
• Strong computer skills.
• Demonstrate creative skills.
• Strong sense of accountability.
• Work under pressure and able to meet deadlines. 
• Demonstrate excellent attention to detail.
• Must be able to plan effectively and efficiently in order to meet deadlines. 

Apply Before 04/09/2026

go to method of application »

Responsibilities

• We have an amazing opportunity for a Human Resources Consultant based in Umhlanga, Durban. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for providing comprehensive support to the Holdings Portfolio which will include workforce planning, succession planning and Industrial Relations.

You Bring

• Matric
• Valid driver’s license
• Diploma/Degree qualification/ studying towards 
• Knowledge of Labour Legislation (EE Act, BCEA, Labour Relations) 
• 2-3 Years in an HRC role or equivalent experience

What You’ll Do For The Brand:

Recruitment and Selection

• Follow the recruitment process as outlined up to middle management occupational level. Obtain recruitment requisition signed off by management in order to proceed with recruitment process.
• Draft internal and external advertisements for vacancies. Place adverts after sign off from central recruitment. Shortlist candidates and coordinate/facilitate interviews.
• Ensure competency based interview questions are posed as part of targeted selection process. Ensure all pre-employment checks are completed the final shortlisted candidate.
• Ensure all unsuccessful candidates are given feedback regarding the outcome of the interview. Create a platform that ensures all team members and senior team members clearly understand the new take on process.
• Ensure that all recruitment information such as all application forms, certified ID, matric certificates, references and background checks are completed prior to appointments. To ensure that new team member personal file are created and that all new employee details are accurately submitted to Payroll before cut-off date of each month.

On Boarding

• Oversee onboarding process. Ensures induction is arranged timeously and new team members are properly inducted.

Performance Management

• The HR function will entail a well aligned process to assist the business teams to facilitate the roll- out of job descriptions and provide the necessary value add for an effective and efficient performance management exercise. Ensure job description outlines the duties and responsibilities for the team member in the position and lays the foundation against which the team member will be evaluated. To ensure every team member signs a performance agreement which are aligned to strategic priorities.
• The human resources consultant is to advice all parties of the principles and objectives of an evaluation process by providing training for managers who will be responsible for the actual evaluations/ appraisals. Ensure all relevant parties are equipped with the tools to manage performance, with focus on coaching and managing poor performance.
• Encourage ongoing one-on-one performance discussions. To proactively identify and eliminate performance management obstacles that would hinder the process.
• The human resources consultant will be responsible for managing the performance process and will play a critical role in ensuring that evaluations are done effectively, timeously and that the knowledge gained is used to aid team members in development.

Talent Management / Succession Planning

• To identify potential and to recognize existing talent and to use that to fill vacancies higher in the organization or to transfer individuals into jobs where better use can be made of their abilities or developing skills.
• Ensure a holistic career discussion with the identified talented team members through a talent forum process. Ensure retention strategies are implemented to retain skilled labour. Training initiatives must be used to create individual development plans fast track and close skills gaps.
• Ensure the work climate allows for attraction and retention of top talent and drives a culture of employee engagement.

Employment Equity

• Ensure Employment Equity meetings are set up and the necessary committee members are made aware of dates. Employment Equity is considered when recruitment, transfers or promotions are being conducted.

Industrial Relations

• Implement IR in line with group practice and report to central.
• Ensure Hearings are set up timeously and all relevant parties are made aware.
• Ensures that the dismissal process is followed consistently.
• Keep up to date with CCMA cases, schedule and ensure managers are prepared. Ensure warnings for the region is sent to Group IR timeously.

Injury on Duty

• Responsible for the IOD process. Log IOD on to the system.
• Claim number to be sent to Manager to forward to team member for the medical reports.
• Follow up on status of claim until confirmation of all is in order is received.

Terminations

• Ensure relevant parties are timeously informed of terminations.
• Conduct exit interviews with team members who resigns.
• Identify trends and address with management.

Reporting

• Ensure Monthly catch up reports are prepared, scheduled and presented.
• Ensure Consolidated report are updated regularly.

Communication

• Ensure all human resources policies and procedures are efficiently and effectively communicated within the portfolio. Create awareness of strategic key human resource campaigns that will lead to updating all team members.
• Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to all relevant parties when requested.

Values & Ethics

• Roll out the Value & Ethics workshop in the regions. Actively promote the Hollywood values. Live the values and lead as an example to the team

What You’ll Bring To The Team:

• Follow process in order to ensure high quality output
• Ensure deadlines are met by using effective planning
• Approaches own work with dedication and high sense of responsibility
• IR Skills
• Interview Skills
• Reporting

Apply Before 04/11/2026

go to method of application »

Skill Set

• Promotion
• Excellent Customer Service
• Communication
• Active Listening

Responsibilities

• We have an amazing opportunity for Sales Agent Field to be based in Burgersfort, Limpopo. Do you think you have what it takes to be our newest Purple Star?

You Bring:

• Sales exp 
• Customer Service

What You’ll do for the Brand:

• Customer Service:  Assist clients with opening accounts and all betting queries 
• Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
• Drive mobile marketing campaigns to increase sales and sign up new online accounts
• Must keep records of their sales activities and report their progress to management daily 
• Promote the mobile brand. 
• Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
• Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
• Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application. 
• Keep work areas neat and tidy to promote a positive image to customers.
• Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
• Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels 
• Might be required to roam between branches and stores as per operational needs
• Any other related duties that might be required within the business 

Apply Before 04/13/2026

go to method of application »

Responsibilities

• We have an amazing opportunity for a Legal and Compliance Clerk based in Umhlanga, Durban. Do you think you have what it takes to be our newest Purple Star?
• The purpose of the Legal and Compliance Clerk role is to provide support to the Legal and Compliance Officer by assisting with legislative, statutory and governance requirements of the company. The role will also assist with reviewing internal documents, contracts and agreements for the group.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 2 Years in a legal and compliance role. 
• Experience with Microsoft office
• Legal knowledge and a general understanding of applicable gambling legislation and regulations and Data Protection legislation and be able to stay updated on the changes thereto. 

Bonus To Have:

• Diploma/Degree
• Gambling board experience

What You’ll Do For The Brand:

• Conduct research, when necessary, compile required reports and papers, and make legally sound recommendations regarding legal and compliance issues.
• Confidently respond to queries from internal parties.
• Assist with the development of the Compliance Framework and Procedures as well as the monitoring mechanisms.
• Assist with the design and development of compliance monitoring plans.
• Track and assist with remedial actions following any compliance findings or breaches.
• Escalate any significant compliance issues to Management.
• Ensure technical correctness of policy documents drafted through regular research and training.
• Generates new ideas and challenges the status quo, takes risk, supports change and encourages innovation.
• Searches for opportunity to create new ideas and innovate or improve efficiencies wherever possible.
• Solves problems through questioning the status quo.
• Maintenance and updating of document registers on SharePoint which is key to keeping document registers organized and valuable to the organization.
• Issuing of ticket numbers on new legal document request. 
• Communicating with regulatory stakeholders on queries and licensing related request and follow through (process) 
• Following the ON process with Facilitating quotation request and engaging with business on payments 
• Coordinating Policy reviews therefore ensuring that policies are up-to-date, compliant with laws and regulations, and effectively implemented.
• Report monthly on status of the contracts and attend to renewals and terminations thereof
• Handle company licensing function and ensure that all licenses are up to date, and that renewals are submitted timeously 

Apply Before 04/14/2026

go to method of application »

Responsibilities

• We have an amazing opportunity for a Customer Care Team Leader to be based in Umhlanga, Kwa-Zulu Natal. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for supervising daily operations within the team, ensuring that agents meet performance targets such as call quality, response time, and customer satisfaction.
• They provide coaching, training, and continuous feedback to enhance service delivery while managing schedules to maintain adequate coverage. The role involves handling escalated customer queries, monitoring compliance with company policies, and preparing regular performance reports for management.
• Additionally, the Team Leader motivates and engages staff, identifies process improvement opportunities, and acts as a communication link between the team and senior management to ensure smooth operations and excellent customer experience.

You Bring:

• Communication skills 
• Customer Service experience

A Bonus To Have:

• Betting knowledge 
• 6-Months subject matter expert or leadership experience

What You’ll Do For The Brand:

• Drive the operational agenda by providing daily direction and communication to teams, ensuring daily, weekly, and monthly targets are met.
• Maintain service levels, key performance indicators (KPI’s), and performance standards across Customer Care operations.
• Monitor teams through call listening, live/historical chat tracking, and verification of valid transfers.
• Set and communicate clear targets; use data to monitor and measure team performance.
• Provide feedback, coaching, training, and development to enhance productivity and quality standards.
• Conduct regular performance management with team members and ensure documentation is supplied to management.
• Prompt query resolution, with a focus on first-time resolution.
• Address escalations effectively and ensure proper resolutions for complex cases.
• Promote excellent written and verbal communication standards in customer interactions.
• Foster a high-quality, positive work environment that motivates and engages team members.
• Identify and address training needs, collaborating with support teams to drive initiatives.
• Inspire teamwork and empower team members to maximize efficiency and productivity.
• Develop and implement new or improve existing business processes and policies for enhanced service delivery.
• Analyse root causes of customer queries and implement initiatives to reduce recurring issues.
• Communicate accurate performance metrics to the department manager and provide regular updates on operational progress.
• Prepare and present reports, including resource management, trend analysis, and feedback on department performance.
• Work closely with internal departments such as Marketing, Quality Assurance, and Mobile to ensure seamless operations.
• Ensure optimal staffing through accurate rostering aligned with business requirements.
• Oversee the implementation of team rosters and manage resource allocation effectively.
• Identify, develop, and onboard new talent to enhance the team’s capabilities.
• Uphold high ethical standards and maintain confidentiality in handling sensitive information.
• Hollywood brand and image are consistently promoted through excellent service delivery.
• Attend to ad-hoc functions as required due to operational requirements. 

Apply Before 04/14/2026

go to method of application »

Responsibilities

• We have amazing opportunities for a Branch Manager to be based in Kenilworth, Western Cape. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will manage the operations of the branch in terms of increasing stakes, managing costs, resource management, customer services, and compliance. 

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

What You’ll Bring To The Team:

• Valid driver’s license.
• Diploma/ Degree/ NQF 4 Learnership.
• 1-2 years in a management capacity or managerial experience.
• 1-2 years of sales management.
• 1-2 years cash management.
• 1 year within the Gaming or Betting industry.

What You’ll Do For The Brand:

Branch Growth

• To manage the achievement of targets and branch growth in accordance with operational procedures, retain existing customers, and grow new customer base. Generate a branch business plan in consultation with the regional manager and implement it accordingly to drive these growth targets. Work closely with the marketing team and promoters in support of growth initiatives. 

Competitor Analysis

• Conduct continuous comparisons with competitors in the area and region, looking at factors such as headcount, different product offerings, which factors give competitors an advantage over the company, and make recommendations to attract customers from competitors. Strive to be viewed as the market leader in the area and put initiatives in place to ensure that the company remains the leading competitor. 

Branch Administration and Cost Management

• Manage branch cost and budget to ensure maximum profitability- manage monthly expenses. Cash management within the branch according to defined processes/procedures and minimize risks, theft/fraud. Ensure adherence to credit card administration &EFT policies where applicable. 
• Manage branch stock control to ensure that there is sufficient supply (although not over/under). Ensure that stock-taking is done weekly and account for stock shortages.
• Manage all security aspects in the branch.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards. Ensure that the facilities are well maintained and in working condition. 

Branch Reporting

• Ensure that daily news flashes provide a high-level overview of the operations for the day. Ensure weekly/monthly reporting on branch performance based on stakes, number of bets per type of bet, branch budget and costs, and growth plans as well as high-risk/compliance issues. 

Customer Experience

• Ensure superior customer service and customer experience. Proactively address customer complaints and ensure customer feedback is positive. Build strong relationships with regular customers/punters. Create a customer-centric culture within the branch and drive the philosophy of “service with a smile” at all times. 

Compliance

• Ensure compliance with company, legislative, and legal requirements. More specifically, ensure compliance with Gambling Board requirements. Compliance and adherence to the company's internal control policy, Compliance to the Code of Ethics, and escalating fraudulent activities. Ensure that there is a registered FICA officer on site at all times during operating hours and that compliance posters are displayed.

Communication

• Manage communication within the branch to ensure that all communication that should be disseminated to team members is in fact being communicated and team members are aware of key business campaigns, business updates, and marketing campaigns. Ensure that the correct lines of communication are followed at all times and that timely feedback is provided to the support office when information is requested.

People Management

• Manage branch team members in terms of HR policy (recruitment in conjunction with AM, on-the-job training and development (identify areas of development and coordinate training interventions), leave management, performance management, labor relations (disciplinary actions/poor performance), retention, and recognition. Manage team member rosters/schedules taking into account busy periods, events, and operational requirements. 

Values

• Actively promote the Hollywood values. Live the values and lead as an example to the team.
• If the branch has LPMs, responsible for management thereof. 
• If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions. Responsible for the maintenance/facility management of the entire building/branch.
• Work closely with the Regional Manager/Area Manager to suggest areas of improvement to ensure that the Branch attracts and retains punters. Provide solutions for challenges faced within the branch.
• Ensure the timeous submission of daily, weekly, and monthly reports.
• Must be available 24/7 in case of emergencies.

Apply Before 04/14/2026

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Responsibilities

• We have an amazing opportunity for a Betting Clerk to be based in Pietermaritzburg, Kwazulu-Natal. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for managing the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing payouts, customer services and compliance.

A Bonus To Have:

• Valid driver’s license
• Related Diploma/Degree
• Matric
• 1-2 years’ experience in the Gaming industry.

What You’ll Do For The Brand:

Branch Growth

• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratchings which occur throughout the day.
• Be knowledgeable on all betting rules, odds and pay-outs. 
• Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
• Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.

Sales Administration

• Manage cash within the branch according to defined processes/procedures and minimize risks, Theft/fraud.
• Team members are to be alert to emerging attempts to defraud the company.

Cash Management

• Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day. 
• Interim checks must be done within the course of the day with the team leader on duty.
• Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member. 
• Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.

Branch Appearance 

• Ensure that the branch is always neat and tidy according to Hollywood standards. 
• Ensure that your work stations is well maintained and in good working condition. 
• Comply with all procedures to prevent losses to the company, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line)

Customer Service 

• Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times. 
• Pro-actively address customer complaints and ensure that customers are given positive feedback.
• Build strong relationships with regular customers.
• Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.

Compliance

• Compliance and adherence to company's internal control policies.
• Compliance to the code of ethics and escalate fraudulent activities. 
• Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take bets wearing Hollywood uniform. 
• Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine. 

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to other team members.

What You’ll Bring To The Team:

• Demonstrate good analytical skills.
• Strong computer skills.
• Demonstrate creative skills.
• Strong sense of accountability.
• Work under pressure and able to meet deadlines. 
• Demonstrate excellent attention to detail.
• Must be able to plan effectively and efficiently in order to meet deadlines. 

Apply Before 04/08/2026