Top Jobs at Liberty Group South Africa

Job Description

• The Complaints Resolution Specialist shall provide expert support in resolving customer complaints and investment‑related queries, with the objective of restoring, improving, and maintaining consistent customer satisfaction.
• The Specialist shall ensure that all complaints‑handling processes are strictly adhered to in accordance with applicable financial regulations, statutory requirements, and internal policies.
• The Specialist shall be accountable for delivering accurate, transparent, and timely resolutions that safeguard customer interests, uphold regulatory standards, and enhance the overall customer experience.

Qualifications

• Type of Qualification: NQF Level 6

Experience Required

Operations Control

• Operations
• 5-7 years
• Experience in a client facing service environment, (Call Centre, Branch and OSS).
• Understands the client distribution network, service processes, product and systems: Ombudsman terms of reference, legislation and its application.

Additional Information

Core Competencies

• Investment Value Understanding:
• Demonstrates practical knowledge of simple vs.compound interest when explaining investment performance.

Market Movements & Impact:

• Understands how volatility and economic conditions affect investment values and communicates these confidently.

Numeracy Skills:

• Applies strong numeracy and financial interpretation skills with accuracy and attention to detail.

Policy Value Calculations:

• Experienced in calculating and validating policy and investment values using both manual and system methods.

Simplifying Technical Information:

• Explains complex investment concepts and product features in clear, customer‑friendly language.

Complaint Handling:

• Resolves customer complaints on investment value declines and premium reviews with professionalism, empathy, and structured problem‑solving.

Technical & Specialist Knowledge:

• Maintains extensive investment product expertise; applies research tools and frameworks to support sound decisions.

Governance & Compliance:

• Ensures adherence to governance, regulatory, and compliance requirements; identifies, mitigates, and escalates risks appropriately

Behavioural Competencies

• Articulate information
• Technical Competency :
• Complaints Resolution

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Job Description

• To implement a first line prevention and detection fraud risk management capability for an allocated portfolio within Insurance and Asset Management South Africa in order to provide a consistent, seamless customer experience by mitigating fraud risk whilst reducing customer friction.

Qualifications

• Type of Qualification: First Degree
• Field of Study: Finance and Accounting
• Type of Qualification: First Degree
• Field of Study: Risk Management

Experience Required

Client Coverage

• Insurance and Asset Management 
• 5-7 years
• Managing fraud for products and platforms with specific experience in external fraud types such as fraudulent insurance claims, deceased estate fraud, agent fraud, impersonation, cybercrime and digital fraud.
• Understands fraud systems to query or identify system issues, data feeds and data management that will affect how Fraud Risk Management receives, interprets and reports on data.
• Business knowledge of Insurance and Asset Management such as Risk (Life, Funeral, Disability, IPP, etc.) and Investments, the payments eco-system and insurance platforms.

Additional Information

Behavioural Competencies:

• Checking Things
• Embracing Change
• Empowering Individuals
• Establishing Rapport
• Generating Ideas
• Making Decisions
• Producing Output
• Showing Composure
• Taking Action
• Team Working
• Upholding Standards
• Valuing Individuals

Technical Competencies:

• Fraud Detection and Management
• Knowledge Management Systems
• Managing Knowledge Assets
• Risk Management
• Risk Response Strategy

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Job Description

• To support a positive workforce experience for Group CoEs/designated business units/corporate functions/geographies, by facilitating learning programmes to address requirements.
• Partner with stakeholders to understand learner needs & deliver data-driven insights, pertinent to the CoE, for decision making. Interpret current requirements & shifts in CoE practice, implementing end-to-end, standard learning solutions, prioritising & ensuring alignment of CoE initiatives whilst addressing needs.

Qualifications

• Type of Qualification: Diploma in HR, HRD, ETDP
• Field of Study: Social Sciences

Experience Required

Learning

People & Culture

• 5-7 years with at least 3 years as a Facilitator
• Demonstrated workplace experience within the area of specialisation.
• Knowledge of Retail Life and Investment savings products
• Experience on Instructional Design tools

Additional Information

Behavioural Competencies:

• Articulating Information
• Checking Things
• Convincing People
• Developing Strategies
• Directing People
• Embracing Change
• Interacting with People
• Managing Tasks
• Meeting Timescales
• Providing Insights
• Showing Composure
• Taking Action

Technical Competencies:

• Decision Making
• Learning Evaluation
• Learning Facilitation
• Solution Delivery
• Teaming
• Workforce Insights