Trending Jobs at Absa Group Limited (Absa)

Job Summary

• The purpose of the role is to manage the support, development and maintenance of the financial aspects of the Financial Reporting Systems and General Ledgers.
• Participate in research, design, development and testing of improvements or new solutions to ensure financial data integrity.
• Assist with strategy and business requirements for FC Systems. Provide leadership, training and support to stakeholders and team.

Job Description

Accountability: Lead implementation on less complex work streams/projects

Support implementation of complex work streams/projects

• On highly complex work streams, provide a supporting role, and for medium and low complexity work streams, lead the work stream in delivering the following:
• Successful support the management & delivery of complex projects from commencement to completion within the scope and time agreed to. 
• Manage project resources internal or external deliveries to ensure that time lines are being met.
• Ensure quality of project implementation.
• Responsibilities would include the co-ordination of different groups of people, from varying disciplines associated with the project.
• Coordinate and facilitate User Acceptance testing for all new development. User acceptance testing will be performed by representatives from all business units as well as group.
• Coordinate and perform training on all new development. Training will be given to all business units as well as group representatives.
• Facilitate hand over of all new development to the business as usual team in order for them to understand any new processes which will need to be performed and in order for them to support the new development during reporting periods.

Accountability: Maintain finance systems master data

• Ensure timeous creation/maintenance of master data on finance systems
• Monitor Master Data creation errors/differences and assist in resolving the errors.

Accountability: Operational delivery, user support and access

• Provide guidance, user support and training relating to finance applications.
• Manage access and security on finance systems via Africa Access and maintenance of user authorization levels.
• Assist users and colleagues with queries including master data queries.
• Liaise and escalate any problems/errors that need IT attention.
• Assist with the management of the day-to-day operations of the business area.

Accountability: Stakeholder management

• Build strong relationships with key role players in order to have a clear understanding of their business requirements.
• Understand the impact of the changes and inform business of any risks or impact as a result of changes.
• Provide direction and input to enable Business Units to manage and resolve issues.
• Ensure the satisfaction of the customer (internal or external) needs by responding efficiently, ensuring high quality of work and by meeting the required deadlines.
• Liaising and providing external auditors with required information

Accountability: Process management

• Execution of processes as designed.
• Constantly review, improve and maintain own activities to enhance the effectiveness and efficiency of processes.
• Recommend areas for improvement in order to reduce cycle times, improve productivity, create capacity and improve process reliability and customer satisfaction.
• Assist in the implementation of new and/or enhanced processes.

Knowledge and skills:

• Exceptional interpersonal and team-working skills
• Reporting System maintenance and enhancement
• Solid financial background
• System life cycle management
• Strong problem-solving skills

Education and experience:

• B Degree in Commerce or Advanced Diploma in Accounting
• Advanced Diploma/B Tech in Information Technology (NQF Level 7)
• 5 – 8 Years experience in banking/financial and financial systems

Competencies:

• Deciding and initiating action
• Problem solving within ambit of responsibility
• Relating and networking
• Adapting and responding to change

Education

• Bachelor`s Degrees andAdvanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

End Date: August 25, 2025

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Job Summary

• To identify the long term (life) risk and give advice to clients on their life assurance needs using the limited architecture framework. To provide solutions for the client's long term insurance and financial planning needs by regularly reviewing the client's portfolio in order to build a sustainable broker practice

Job Description

• Source Utilisation: Obtain walk in client or data leads from the Bank staff in the branches.
• Customer Experience: To provide service excellence and achieve customer satisfaction.
• Risk and Control: Ensure that processes, control requirements and risk management frameworks that impact the area are documented and understood.
• Manage Sales and Growth Targets: Capture the correct Policy Relevant Information (PRI) number on the EBankpac system on a monthly basis and check the accuracy of the commission statements received from the AIFA Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements.

FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service):

• FSCA-Approved Qualification
• Regulatory Exam for Representatives (RE5)
• Experience As Per the FAIS Act
• Product Specific Training once Onboarded
• Class Of Business Training
• Continuous Professional Development
• Attest To Honesty, Integrity, and Good Standing

Education

• Bachelor`s Degrees and Advanced Diplomas: Accounting, National Senior Certificate/ Matric (Grade 12)

End Date: August 31, 2025

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Job Summary

• To follow the six steps of financial planning in executing the role of a FAIS licensed financial adviser. A professional introduction must be made to introduce the adviser and the services offered by the adviser.
• Upon client approval the adviser may conduct a Financial Needs Analysis (FNA) in the disciplines of Investment, Life Insurance and Estate planning. Based on the concluded FNA to make recommendations to address single or multiple needs identified on behalf of the client.
• Advice recommendations will must be presented under the license categories for which the adviser is accredited Absa approved product(s) that are deemed will meet the needs of the client.
• On client acceptance of all or part of the advice, the adviser is required to implement the accepted advice through Absa’s new business processes.
• The adviser must conduct regularly review of the client needs to assess continued suitability of implemented solutions.
• In these reviews, new needs may be addressed and changes to existing plans be proposed to ensure continued solutioning of client needs.
• Adviser must continue to ensure ongoing Fit and Proper status to enable them to offer services under an Absa advice license.

Job Description

Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)

• Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
• Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
• Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
• Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
• Follow all the steps in the designated client engagement process as specified by Absa Advisers.
• Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
• Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients

Accountability: Meet sales and/or growth targets

• Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
• Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
• Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
• Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to get a comprehensive view of the client's financial needs.
• Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
• Generate and discuss a formal recommendation including product quote(s) for the client.
• On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
• Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
• Submit the proposal forms to the relevant product providers for processing.
• Ensure that the issued policy aligns to the recommended product.
• Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
• Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
• Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.

Accountability: Manage own commission earnings

• Capture the correct Policy Relevant Information (PRI) number on the Commission system.
• On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department.  Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
• Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.

Accountability: Practice Management

• Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
• Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
• Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
• Participate performance development (PD) discussions as required by the Absa performance management standards.
• Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
• Liaise with  Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
• Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
• Remain fit and proper as required for FAIS flagged roles.
• Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
• Segment the client base according to profile, income potential and commission income.
• Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice

Accountability: Personal Development

• Attend all the required training to attain accreditation to market Absa approved products.
• Attend all the requisite internal training (i.e FAIS-related programs/courses).
• Attain the required FAIS credits in order to attain Fit and Proper status
• Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)

Education

• Bachelor`s Degrees and Advanced Diplomas: Accounting, National Senior Certificate/ Matric (Grade 12)

End Date: August 31, 2025

go to method of application »

Job Summary

• To follow the six steps of financial planning in executing the role of a FAIS licensed financial adviser. A professional introduction must be made to introduce the adviser and the services offered by the adviser.
• Upon client approval the adviser may conduct a Financial Needs Analysis (FNA) in the disciplines of Investment, Life Insurance and Estate planning. Based on the concluded FNA to make recommendations to address single or multiple needs identified on behalf of the client.
• Advice recommendations will must be presented under the license categories for which the adviser is accredited Absa approved product(s) that are deemed will meet the needs of the client.
• On client acceptance of all or part of the advice, the adviser is required to implement the accepted advice through Absa’s new business processes.
• The adviser must conduct regularly review of the client needs to assess continued suitability of implemented solutions.
• In these reviews, new needs may be addressed and changes to existing plans be proposed to ensure continued solutioning of client needs.
• Adviser must continue to ensure ongoing Fit and Proper status to enable them to offer services under an Absa advice license.

Job Description

Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)

• Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
• Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
• Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
• Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
• Follow all the steps in the designated client engagement process as specified by Absa Advisers.
• Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
• Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients

Accountability: Meet sales and/or growth targets

• Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
• Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
• Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
• Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to get a comprehensive view of the client's financial needs.
• Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
• Generate and discuss a formal recommendation including product quote(s) for the client.
• On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
• Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
• Submit the proposal forms to the relevant product providers for processing.
• Ensure that the issued policy aligns to the recommended product.
• Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
• Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
• Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.

Accountability: Manage own commission earnings

• Capture the correct Policy Relevant Information (PRI) number on the Commission system.
• On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department.  Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
• Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.

Accountability: Practice Management

• Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
• Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
• Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
• Participate performance development (PD) discussions as required by the Absa performance management standards.
• Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
• Liaise with  Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
• Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
• Remain fit and proper as required for FAIS flagged roles.
• Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
• Segment the client base according to profile, income potential and commission income.
• Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice

Accountability: Personal Development

• Attend all the required training to attain accreditation to market Absa approved products.
• Attend all the requisite internal training (i.e FAIS-related programs/courses).
• Attain the required FAIS credits in order to attain Fit and Proper status
• Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)

Education

• Bachelor`s Degrees and Advanced Diplomas: Accounting, National Senior Certificate/ Matric (Grade 12)

End Date: August 31, 2025

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Job Summary

• Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Stakeholder Management: Actively promote and manage the collaborative engagement of internal and external stakeholders, including regulators, suppliers, clients, service providers, business partners and other Absa entities
• Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets
• Customer Engagement: Do activity planning by identifying the clients to be contacted during a particular period.
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
• Manage own broker practice: Ensure that staff members (Broker Assistants an Interns as relevant) have a clear understanding of their roles and responsibilities within the practice 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

End Date: August 31, 2025

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Job Summary

• Technology Enablement owns the data processes that enable sustainable, accurate and timeous financial information in support of internal and external reporting.
• The individual will operate in Technology Enablement with primary focus to own master data principals and design and implement own the mapping rules between product systems and ledger on all Interface implementations. Support master data and manual journal postings as normal BAU where required.

Job Description

Accountability: Design and Maintain Data Interfaces

• Understand the product system and the file formats and interface methods required to interface into the ledger.
• Own all master data principals and ensure adherence to master data principals in all postings into ledger
• Develop a strategy to ensure that operations, systems, and procedures are appropriate to absorb the impact of changes to increase the financial operations for Absa Group and specifically in the Financial Control environment.
• Knowledge expert in how interfacing into the ledger works and what is required for a successful implementation.
• Manage stakeholder engagement in order to ensure consensus and approval of the data interfaces.
• Be pro-active and manage changes impacting SAP S/4 HANA, enable long-term planning and input development.
• Maintain DI and replication mapping tables
• Liaise and engage with Functions Technology to discuss system and technology enhancements to increase performance of data integrity.
• Obtain and sustain knowledge and experience on the end-to-end processes, including product systems and general ledgers, to support business units with enhanced service delivery.
• Manage adherence to the standard interface testing procedure for all new systems before interfacing with SAP S/4 HANA to ensure prevention of rejections and miss-representation of financial information.
• Support business and own the process where manual journals needs to be processed as part of data clean ups or where the automated journal tool do not have the required functionality to ensure a successful posting.
• Manage research, design, promotion, development and testing of innovative improvements or new solutions that will improve processes and ensure financial data integrity.

​​​​​​​Accountability: Business direction and support

• Work with different Stakeholders to achieve excellent business results through continues engagements
• Contribute to the development of business unit strategy.
• Contribute to the development and implementation of the vision for the team.
• Agree targets and take accountability for the overall achievement of performance objectives in the business area.
• Define customer experience metrics.

​​​​​​​Accountability: Risk management, compliance, and controls

• Ensure that the team understands applicable risk management, compliance, and control requirements, including required compliance training.
• Keep up to date with all the relevant legislation/regulatory requirements.
• Own and agree corrective action items with Internal and External Audit for findings related to data interfaces and integrity.
• Participate in the development of the Business Continuity Plan by reviewing and ensuring the critical financial processes are adequately covered and tested.
• Perform proper maintenance of all actions needed for the completion of DEA (Design Effectiveness Assessment) and OET (Operating Effectiveness Testing).

​​​​​​​Accountability: People and talent management

• Exhibits Absa Way, Purpose and Values and champions them in the team towards development of a corporate culture.
• With the support from the HR Business Partner, interview and recruit direct reports and provide support to them during the recruitment of their teams on request.
• Effectively assign and balance staff allocations to attain the required performance levels.
• Develop suitable induction training solutions for the area of business.
• Ensure that staff is developed in accordance with personal development plans aligned to organisational priorities and individual development areas.
• Ensure that the people and talent management record keeping system is kept up to date.
• Establish and maintain a succession plan for the management team in the area using the formal Talent Management process for identified talent and an informal process for remaining roles.
• Perform quarterly "health checks" with staff and confirm that they are meeting their required level of performance.
• Diversity - manage and make sure that every team member is treated with respect in terms of culture, gender and religion.
• Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met.

Knowledge & Skills:

• Understanding of business processes
• Excellent ETL skills
• Solid financial background
• Solid accounting knowledge
• Data and data analyses skills
• Knowledge and experience of the full SDLC life cycle
• Networking and relationship management
• Excellent written and verbal communication skills
• Understanding of Absa processes and systems
• Commercial awareness

Education and Experience Required

• B-degree in accounting or information technology (NQF level no. 7)
• At least 5 years banking experience
• At least 5 – 8 years financial reporting experience
• People Management Experience

Competencies:

• Applying expertise and technology
• Working with people
• Analyzing
• Relating and networking
• Crating and innovating
• Persuading and influencing
• Entrepreneurial and commercial thinking

​​​​​​​Education

• Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

End Date: August 25, 2025 

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Job Summary

• 2 Years Short insurance wealth claims experience in motor and non-motor claims. Stakeholder management high profiled portfolio.
• To provide specialist advise and support ensuring that claims are paid out as accurately and timeously as possible, through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• 2 Years Short insurance wealth claims experience in motor and non-motor claims. Stakeholder management high profiled portfolio.
• Claims assessment: Assess and/or process claims following standard operating procedures
• Customer Experience: Handle all customer interactions professionally and efficiently
• Administration: Effectively fulfil all required administrative duties, including tracking and reporting
• Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards.

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

End Date: August 26, 2025 

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Job Summary

• To support the credit risk process through carrying out comprehensive and quality credit risk functions within the credit lifecycle to create shared growth within the boundaries of internal policies and external regulations for Growth Business clients

Job Description

• Risk Management: To conduct quality credit risk assessments and reviews, Proactively manage credit risks associated with clients, Develop data driven strategies, facilitate the credit sanctioning process to ensure responsible risk decisions
• Data and Systems Management: To produce and analyse relevant management information and insights management
• Governance: Ensure the bank's credit, philosophy and all relevant legislation is adhered to
• Customer Management: Investigate and resolve all escalated customer complaints 

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: August 26, 2025

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​​​​​Job Summary

• To build and maintain professional business relationships across a portfolio of Private Wealth clients, by achieving financial targets, proactively acquiring new clients, and improving customer experience within the scope of the Bank’s regulatory and compliance frameworks.

​​​​​​​Job Description

• New Business Origination Manage and grow existing client relationships Involvement in credit related tasks Involvement in Assets under Management and Investments Stakeholder Management Query resolution Risk Management

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: August 26, 2025 

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Job Summary

• Join a diverse team of dynamic model developers. We are looking for an experienced Model Development Analyst with a background as a quantitative analyst developing PD, LGD and EAD models for Impairments (IFRS9 ECL) and Regulatory Capital (Basel) in a banking or consulting environment.

Job Description

• You will be responsible for supporting the development and continuous enhancement of impairment (IFRS9 ECL) and Regulatory Capital (Basel) models within a retail portfolio, contributing to the entire credit risk model build, implementation, and governance lifecycle. 
• You will be part of a team of model developers and your role will include developing models, testing model build data, performing and reporting impact analysis, and producing detailed model build documentation.
• You will be accountable for ensuring that all activities and duties are carried out in full compliance with policies, procedures and regulations.
• You will also play an active role in sharing insights on the models for which you are responsible (e.g. on the data used to build the model, model drivers, and methodology) as well as transferring knowledge and experience to other team members and peers.
• Your ability to engage and effectively communicate with business stakeholders is key.
• A successful candidate will hold at least a degree in Mathematics, Actuarial Science, Statistics, Business Mathematics and Informatics (BMI) or a related field with a minimum of 2 years’ experience in credit risk model development in a retail environment. Experience in SAS is preferred

Education

• Bachelor Honours Degree: Actuarial Science (Required), Bachelor Honours Degree: BMI - Business Management and Informatics (Required)

End Date: August 25, 2025

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Job Summary

• Apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.

Job Description

DevOps

• Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
• Contribute to all phases of the development lifecycle including
• Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
• Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site Kubernetes environments – supporting and managing your applications all the way to production)
• Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRElic and tracing using Zipkin/Jaeger
• Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes
• Debug existing source code and polish feature sets.
• Work with integrated teams and other developers to improve and evolve technical products and services
• Align all application development & development process to Group Architecture & Infrastructure guidelines
• Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
• Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.

People

• Conduct peer reviews, testing, problem solving within and across the broader team
• Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)

Risk & Governance

• Identify technical risks and mitigate these (pre, during & post release)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents

Education

• Bachelor's Degree: Information Technology

End Date: August 25, 2025

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Job Summary

• To process financial transactions accurately and timeously through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Financial & General Administration: Attach supporting documentation, i.e. credit approval, authorisation & invoices, signed spread sheet and make copies of all mentioned documentation for audit purposes
• Provide regular management information update, i.e. invoices paid to Line Manager
• Attend to queries within 24 hours with regards to incomplete documents, not signed documents etc. and escalate to Line Manager in the event of non resolution
• Take ownership when dealing with customer requests, offer solutions and concludes complaint constructively
• Maintain financial files and records by safely and systemically storing source documents on files/system
• Address ad-hoc queries from internal and external stakeholders (e.g. Group Tax, Private Bank Management) by asking questions to ascertain customer needs and respond effectively, ensuring high quality work and by meeting the required deadline
• Perform general administration duties with regards finance duties 
• Reporting & Compliance: Prepare weekly/monthly/quarterly reports and report on variances
• Take accountability to ensure that accurate and timely financial reporting obligations are met for weekly/monthly reporting by accurately preparing reports, journals and reconciliations and working with the specified deadlines. Prepare the Business Unit Procure to Purchase monthly report and follow up on discrepancies
• Liaise with Group Sourcing regarding any procurement/sourcing queries raised by cost centre management.ie. non-compliance vendors with Master Service Agreement
• Assist in the preparation of the Annual Financial Statements for the SBU by collating and submitting information to the line manager.
• Obtain and keep abreast with all technical and specialist knowledge such as changes to Companies Act, Tax and other standards and legislation applicable.
• Prepare journal summaries for correct reporting in the financial statement
• Prepare Value Added Tax (VAT) pack monthly in accordance with applicable legislation, ensuring correctness of the packs and timeously submit the pack to Group Tax after review by the Finance manager.
• Comply with Risk Management principles and Model Risk Policy by understanding and keeping up-to-date with updates on these policies. Keep up to date with changes in accounting standards (IFRS) and other regulatory requirements.
• Prepare attestations for sign off by the Financial Manager, Chief Financial Officer 3 and Managing Executive for submission to Group Regulatory reporting on a monthly basis.
• Complete the section relating to recons when preparing the monthly Financial Director (FD) attestations indicating compliance with relevant legislation and Group requirements for all financial reporting activities
• Reconciliation & Budgeting: Prepare monthly reconciliations for all accounts on the General Ledger
• Control Framework attaching valid supporting documents (e.g. signed off journals, general ledger printouts, etc.) for each recon (i.e. investigate transactions as required) in accordance with the Accounts and Reconciliation Policy (A&OR).
• Reconcile the SBU’s bank statement with the internal ledger accounts
• Reconcile Miscellaneous and other government services transactions
• Assist in preparation of the monthly/quarterly departmental budgets by collecting and preparing all the relevant information
• Conduct daily recons on control accounts and action any deviations found, for example when an incorrect GL Account has been debited and a recon has to be done to rectify it.
• Resolve all unreconciled items from prior month and discuss any long outstanding items with the FMR. 

Education

• Further Education and Training Certificate (FETC): Financial Sciences (Required)

End Date: August 27, 2025

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Job Summary

• Expansion of the Test Environment Management capabilities to extend into Change management and further supporting functions.

Job Description

Stakeholder Engagement and Communication:

• Champion transparent communication strategies to maintain awareness and buy-in across all levels of the Bank;
• Manage dependencies, risks, and issues across identified programmes to ensure strategic alignment, operational integrity and Test Environment Availability.
• Manage relationships with all support functions and business;
• Prepare and communicate leadership updates, provide status reports, pro-actively escalate issues as needed.

Change Management:

• Establish the correct structures to control the ongoing operational services, through the establishment of change controls and a Change Advisory Board within the test environments.
• Engage with senior executives and key stakeholders to ensure alignment and clarity on change initiatives and timings.
• Run the Test Environment Change Advisory Board and be able to make high-impact decisions
• Make informed decisions with the best interests of strategic programmes at the core.

Environmental Defect Resolution:

• Serve as the primary point of contact for Test Environment escalations.
• Manage and assist in resolution of environmental test defect escalations in a timely manner.
• Facilitate identification of root cause categories and identification of preventative initiatives.

Monitoring:

• Establish and mature the Test Environment Availability & Monitoring capabilities
• Implement measures to promote innovation within the Test Environment Portal.

Reporting & Communication:

• Conduct data preparation & analysis for the creation of Adhoc, weekly & monthly reporting.
• Implement continuous automation of reporting.
• Aid in the preparation of conceptual documentation for strategic initiatives.
• Minimum 2 - 5 years business change experience or experience leading a team through a period of rapid change
• Minimum 2 – 5 years experience within an IT Service Delivery Management role, with experience across multiple services and business units.
• Demonstrable track record of successful delivery of one or more business change projects (not necessarily in the finance sector)
• Relevant Formal (3-year) IT Degree or Post-grad qualification
• Relevant Cloud-Computing Certifications. (E.g. AWS Certified Practitioner.)

TECHNICAL SKILLS/COMPETENCIES

• Innovative problem solving – Strong analytical and problem-solving skills with the ability to challenge the status quo, negotiate and drive beneficial change.
• Experience of employing change management best practices and disciplines
• Agile ways of working – experience in working with cross-functional teams using Agile frameworks (e.g., Scrum), managing product backlogs, facilitating sprint planning, and ensuring timely delivery of digital solutions in a highly regulated environment.
• Digital skills - such as using project management software (e.g., Q-Metry, Jira), reporting dashboards (e.g., Power BI), and digital communication platforms (e.g., MS Teams).
• Planning – strong skill in producing, monitoring and delivering on project plans.
• Exposure to governance, control and risk management
• Proven ability to effectively work across cross cultural teams at all levels
• Ability to negotiate/influence at senior level

Competencies:

• Commercial / Entrepreneurial
• Results driven
• Relationship /Partnership approach
• Technical skills/knowledge
• Planning and Organising
• Team building/player
• Leadership
• Ability to work independently

Beneficial Skills

• Proven Change & Project Management skills and Certification, including agile ways of work.

Demonstrated experience in Systems analysis & design.

Education

• Bachelor's Degree: Information Technology

End Date: August 24, 2025 

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Job Summary

• Technology Enablement owns the data processes that enable sustainable, accurate and timeous financial information in support of internal and external reporting. The individual will operate in Technology Enablement with primary focus to design, build and maintain SAP S/4 HANA interfaces.

Job Description

Accountability: Design and Maintain Data Interfaces

• Develop data and information architecture strategy, blueprint and roadmap and track progress towards achieving the strategic goals set out.
• Develop a strategy to ensure that operations, systems, and procedures are appropriate to absorb the impact of changes to increase the financial operations for Absa Group and specifically in the Financial Control environment.
• Provide leadership on SAP S/4 HANA functionalities for current and future financial system landscape.
• Manage stakeholder engagement in order to ensure consensus and approval of the data interfaces.
• Be pro-active and manage changes impacting SAP S/4 HANA, enable long-term planning and input development.
• Design, build and manage SAP S/4 HANA DI processes
• Maintain DI and replication mapping tables
• Liaise and engage with Functions Technology to discuss system and technology enhancements to increase performance of data integrity.
• Obtain and sustain knowledge and experience on the end-to-end processes, including product systems and general ledgers, to support business units with enhanced service delivery.
• Obtain and maintain technical knowledge, skills, and benchmarking to keep up to date in specialist areas to perform at the required standards.
• Manage adherence to the standard interface testing procedure for all new systems before interfacing with SAP S/4 HANA to ensure prevention of rejections and miss-representation of financial information.
• Manage research, design, promotion, development and testing of innovative improvements or new solutions that will improve processes and ensure financial data integrity.

Accountability: Business direction and support

• Work with different Stakeholders to achieve excellent business results through continues engagements
• Contribute to the development of business unit strategy.
• Contribute to the development and implementation of the vision for the team.
• Agree targets and take accountability for the overall achievement of performance objectives in the business area.
• Define customer experience metrics.

Accountability: Risk management, compliance, and controls

• Ensure that the team understands applicable risk management, compliance, and control requirements, including required compliance training.
• Keep up to date with all the relevant legislation/regulatory requirements.
• Own and agree corrective action items with Internal and External Audit for findings related to data interfaces and integrity.
• Participate in the development of the Business Continuity Plan by reviewing and ensuring the critical financial processes are adequately covered and tested.
• Perform proper maintenance of all actions needed for the completion of DEA (Design Effectiveness Assessment) and OET (Operating Effectiveness Testing).

Accountability: People and talent management

• Exhibits Absa Way, Purpose and Values and champions them in the team towards development of a corporate culture.
• With the support from the HR Business Partner, interview and recruit direct reports and provide support to them during the recruitment of their teams on request.
• Effectively assign and balance staff allocations to attain the required performance levels.
• Develop suitable induction training solutions for the area of business.
• Ensure that staff is developed in accordance with personal development plans aligned to organisational priorities and individual development areas.
• Ensure that the people and talent management record keeping system is kept up to date.
• Establish and maintain a succession plan for the management team in the area using the formal Talent Management process for identified talent and an informal process for remaining roles.
• Perform quarterly "health checks" with staff and confirm that they are meeting their required level of performance.
• Diversity - manage and make sure that every team member is treated with respect in terms of culture, gender and religion.
• Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met.

Knowledge & Skills:

• Understanding of business processes
• Excellent ETL skills
• Solid SAP S/4 DI skills
• Solid financial background
• Solid accounting knowledge
• Networking and relationship management
• Excellent written and verbal communication skills
• Understanding of Absa processes and systems
• Commercial awareness

Education and Experience Required

• B-degree in information technology (NQF level no. 7)
• At least 5 years SAP DI experience
• At least 5 years banking experience
• At least 5 – 8 years financial reporting experience
• People Management Experience

Competencies:

• Applying expertise and technology
• Working with people
• Analyzing
• Relating and networking
• Crating and innovating
• Persuading and influencing
• Entrepreneurial and commercial thinking

Education

• Bachelor`s Degrees and Advanced Diplomas: Data Science, Bachelor`s Degrees and Advanced Diplomas: Information Technology, Bachelor`s Degrees and Advanced Diplomas: Manufacturing, Engineering and Technology

End Date: August 29, 2025

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Job Summary

• To provide advice and support in the implementation/development of operational planning and associated service delivery processes, methods and techniques.

Job Description

• FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service): FSCA-Approved Qualification Regulatory Exam for Representatives (RE5) Experience As Per the FAIS Act Product Specific Training once Onboarded Class Of Business Training Continuous Professional Development Attest To Honesty, Integrity, and Good Standing

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

End Date: August 28, 2025

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Job Summary

• To lead and direct the strategic delivery of the Public Sector coverage portfolios across SA and Rest of Africa (Pan Africa) . Suited to a seasoned Coverage Banker with 15 years plus Investment/Corporate Banking experience with specific focus on the Public Sector. Must demonstrate leadership and managerial capability and evidence strong relationships in the Public Sector market

Job Description

Drive Business performance

• Drive new business growth in CIB Public Sector segments in line with the Bank’s commercial growth aspirations. Actively monitor performance against the scorecard, identify root causes of non-performance, and develop and implement remediation plans with relevant stakeholders across the value chain.
• Strategy Development and execution:
• Use the overall CIB and Sector strategy as a base to develop a Pan African Sector strategy and collaborate with segment, international office and product heads to ensure sector and product strategies are aligned to and meet market needs.
• Customer Experience: Accountable for driving and monitoring customer experience standards, remediating service failures and identifying lead indicators of service issues and collaborate Segment, Sector and Product Heads to develop corrective actions to proactively remediate issues to uphold a high level of customer experience.

People and Culture:

• Accountable for strategic workforce planning, balancing short and long-terms strategic sourcing requirements to ensure that the team is appropriately resourced to meet demand, compliance and customer experience requirements. The abovementioned includes the development of staff as well as succession planning.

Control:

• Accountable for ensuring an optimal and compliant control environment within CIB that appropriately balances risk appetites and customer demand with the need to grow to achieve the financial ambitions and balance sheet aspirations of CIB, effectively addressing client needs during this process.
• Thought Leadership: Is a thought leader and a specialist with respect to the relevant sector. Drives the marketing and communication at senior levels including industry bodies. Fosters key Client sector relationships at CEO and CFO level

End Date: August 28, 2025

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Job Summary

• Optimise the profit and economic value of portfolios of Small Business key account clients requiring low to medium complexity commercial banking requirements by focusing: a) origination efforts to quire new clients; b) cross-sell to existing client base; c) coverage efforts to service clients in accordance to the segment CVP

Job Description

• Relationship Management: Own the primary relationship with the client by being the client’s main contact point for all corporate and investment banking needs.
• Client Solutioning: Take overall accountability for service delivery by setting the rules of engagement for the cross functional team, which includes Transactional Banker, Credit Analyst, Segment Support Client Control Team, Client Service Consultant & Product & Sector teams.
• Manager Risk Assessment: Take ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments 

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

End Date: September 30, 2025

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Job Summary

• Manage and grow a portfolio of high net worth clients, trusts, investment holding companies and businesses, servicing their local and offshore investment and fiduciary needs. Formulate tactical strategy and associated delivery plans related to single practice areas. Ensure proactive integration and operational tactical enhancement.

Job Description

• Portfolio Management: Ensure appropriate management of respective portfolios that includes but not limited to client visits and engagement, portfolio performance management, reporting and executing of client requirements
• Business Development: Agree financial targets/new business targets and set out tactical plans to achieve this on an annual basis
• Risk Management: Ensure that portfolio meets the required risk management standards
• People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development (where applicable) 

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: August 26, 2025

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Job Summary

• Provide specialist advice and support in the implementation/development of campaigns (both tactical and strategic), operational planning and associated service delivery processes, methods and techniques

Job Description

• Strategy & Client Value Management: Lead the coordination of calendar-based, sector-seasonal, and proposition-led direct marketing campaigns across Business Banking, ensuring that informational, operational, and marketing initiatives enable effective communication and drive sales across the cluster.
• Execution: Implement direct marketing / campaigns that strengthen client consideration and business outcomes. Collaborate with product, sector, and segment teams to design and execute tactical and strategic trigger-based campaigns. Partner with business and technology stakeholders to execute these campaigns, shifting client perceptions, enhancing consideration, and accelerating sales growth.
• Track, measure, and report campaign performance to ensure effectiveness, optimise impact, and inform future strategies.

Education

• Bachelor`s Degrees and Advanced Diplomas: Marketing (Required)

End Date: August 26, 2025 

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Job Summary

• The role involves maintaining an updated understanding of corporate bond issuers traded by the Absa credit trading business. This includes issuers of ZAR-denominated bonds listed on the Johannesburg Stock Exchange (JSE) and hard currency issuances by African corporates.
• The successful candidate will be responsible for understanding and monitoring the key credit fundamentals that drive the credit profile of these issuers, providing timely insights and trade views to both internal trading desks and Absa clients.
• The ideal candidate will have a bachelor’s degree (Finance/Economics/Math's/Banking) with a minimum of 5 years in credit analysis in an Investment Bank and technical knowledge of Global Markets products.

Job Description

Credit analysis:

• Conduct credit risk analysis on all issuers that are traded by the desk including identifying opportunities for additional issuers that the desk can trade
• Maintenance of credit opinion on names
• Give regular updates to the trading team on financial and operational performance of issuers
• Write credit reviews and pre-auction reviews to be distributed internally and externally
• Create and maintain sector dashboards to give a view of the sector and update that on a regular basis
• Rank issuers by relative value based on credit metrics and other key fundamentals relevant to the industry 
• Monitor financial results and keep track of results releases
• Be able to flag risks when you see them

Client engagement

• Have client engagements where you can discuss and give educated views on issuers
• Work closely with sales team in client engagements
• Write credit notes on issuers to be distributed to external clients on a regular basis
• Contribute to monthly/weekly and ad hoc trading reports distributed by the credit strategy team

Trade ideas

• Provide internal traders and external clients with trade ideas where you see opportunities
• Actively manage the proprietary book and track its performance.
• Management
• Effectively communicate the role of Credit Trading and the Credit Strategist to all relevant internal and external stakeholders.
• Develop and maintain good working relationships and a professional profile with internal and external business partners

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: August 29, 2025

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Job Summary

• The role aims to lead strategic compliance risk management and advisory initiatives across the Group’s Enterprise Corporate Functions, ensuring alignment and compliance with South African, Pan African and international regulatory frameworks and relevant legislation.
• This role combines deep technical legislative and regulatory knowledge, risk management and control expertise, with leadership responsibilities, supporting both business enablement and regulatory integrity. In addition, the role includes performing the role of subject matter expert (SME) for relevant allocated legislation(s).

Job Description

Key Accountabilities & Responsibilities:

Technical Advisory

• Provide expert interpretation and management of compliance risks relevant to legislative and regulatory requirements, including those relevant to Pan African Enterprise Corporate functions (e.g., Banks Act, Financial Markets Act, Insurance Act, FICA, FSRA, Companies Act, POPIA, etc).
• Provide Compliance Risk Management support and advise Enterprise Corporate Functions on compliance risks and implications of new products, services, and strategic initiatives.
• Lead regulatory change impact assessments and implementation planning.
• Serve as a subject matter expert in engagements with regulators (e.g., SARB, FSCA, etc).

​​​​​​​Managerial and Strategic Oversight

• Lead a team of compliance advisors, setting objectives, mentoring, and managing performance, as well as on-the-job training, guidance and direction.
• Actively contribute to the maintenance and continuous enhancement of the bank’s compliance advisory framework and governance structures.
• Represent the Compliance function in relevant executive forums and cross-functional committees.
• Drive and implement effective stakeholder engagement strategies to embed a culture of compliance across the bank.

​​​​​​​Technical Regulatory Interpretation and Advisory

• Provide expert guidance on complex regulatory frameworks, including South African and other international regulatory frameworks (e.g., FICA, POPIA, FSCA, COFI, Basel IV).
• Interpret new and evolving legislation and regulatory updates, assessing their impact on the business, and translating them into actionable business requirements.
• Advise on compliance implications of new products, services, and strategic initiatives.
• Draft technical compliance opinions and support regulatory submissions.

​​​​​​​Compliance Risk Management

• Lead compliance risk assessments across Enterprise Corporate Functions.
• Identify emerging regulatory risks and recommend mitigation strategies.
• Support the integration, monitoring and reporting of Compliance risks into the Enterprise Risk Management Framework (ERMF).

​​​​​​​Policy and Framework Development

• Contribute to the development and review of compliance policies, standards, and procedures.
• Ensure documentation reflects regulatory expectations and internal governance standards, aligning to internal risk appetite.

​​​​​​​Stakeholder Engagement and Advisory Support

• Act as a trusted Compliance Advisor to internal stakeholders, including senior business leaders and cross-functional teams.
• Facilitate collaboration and interlock with the Compliance, Risk, and Audit functions, as part of Combined Assurance.
• Provide strategic Compliance-related input into product development and operational changes.
• Maintain detailed documentation of advisory activities, interpretations, and risk decisions.

​​​​​​​People management

• Lead a highly motivated Compliance advisory team supporting the Enterprise Corporate Functions
• Recruit the right people. Develop, motivate and manage people. Recognise performance, provide appropriate interventions and opportunities, and address poor performance.
• Set clear objectives and responsibilities for each individual. Measure performance against objectives.
• Encourage direct reports to set challenging objectives as part of the career development process and to ensure effective performance management, development and succession planning.
• Inspire and promote high performance in individuals and in the team.
• Act as a mentor and role model and drive proactive application of the Values throughout the team including establishment of common goals and objectives.
• Equip team to deliver based on a high performance culture.
• Provide strategic direction to the team in line with the strategic direction of the Compliance function.

​​​​​​​Compliance Risk Assessments

• Conduct compliance risk assessments and thematic reviews.
• Identify emerging compliance risks and recommend technical control enhancements.

​​​​​​​Monitoring and Control Oversight

• Support the design and execution of compliance monitoring plans and thematic reviews.
• Monitor control testing and ensure timely remediation of findings.
• Track and report on control effectiveness and compliance performance metrics.

​​​​​​​Governance and Reporting

• Prepare and present high quality compliance reports and briefings to governance committees, senior management and regulators.
• Escalate significant compliance risks and breaches in line with internal protocols.
• Ensure transparency and accountability in compliance-related decision-making.

​​​​​​​Leadership and Capability Building

• Mentor junior compliance staff and contribute towards team effectiveness and development.
• Lead or support compliance-related projects and initiatives.
• Promote a culture of compliance and ethical conduct across the organisation.

​​​​​​​Skills and Competencies:

• Expert-level analytical and legal interpretation skills to manage regulatory risks.
• Strong technical writing and documentation abilities.
• High attention to detail and regulatory precision.
• Ability to work independently and influence without direct authority.
• Familiarity with compliance tools, regulatory databases, and risk systems.

​​​​​​​Education and experience requirements:

• Bachelor’s degree in Law, Finance, Risk Management (Masters or LLB preferred).
• 8-10 years in banking regulatory compliance, with at least 3 years in a senior compliance leadership role within financial services.
• Deep knowledge of South African financial legislation and global compliance standards.
• Proven experience in regulatory interpretation, compliance risk management and advisory.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: August 27, 2025 

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Job Summary

• Formulate tactical strategy and associated delivery plans related to single practice areas. Ensure proactive integration and operational tactical enhancement.

Job Description

• People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
• Business Management: Manage the levels of performance and service standards that need to be achieved by translating the Business Unit’s strategy into achievable objectives and contracting these through the Performance Development process for the team.
• Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
• Customer Experience: To provide service excellence and achieve customer satisfaction 

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

End Date: September 30, 2025

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Job Summary

• To follow the six steps of financial planning in executing the role of a FAIS licensed financial adviser. A professional introduction must be made to introduce the adviser and the services offered by the adviser.
• Upon client approval the adviser may conduct a Financial Needs Analysis (FNA) in the disciplines of Investment, Life Insurance and Estate planning. Based on the concluded FNA to make recommendations to address single or multiple needs identified on behalf of the client.
• Advice recommendations will must be presented under the license categories for which the adviser is accredited Absa approved product(s) that are deemed will meet the needs of the client.
• On client acceptance of all or part of the advice, the adviser is required to implement the accepted advice through Absa’s new business processes.
• The adviser must conduct regularly review of the client needs to assess continued suitability of implemented solutions.
• In these reviews, new needs may be addressed and changes to existing plans be proposed to ensure continued solutioning of client needs.
• Adviser must continue to ensure ongoing Fit and Proper status to enable them to offer services under an Absa advice license.

Job Description

Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)

• Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
• Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
• Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
• Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
• Follow all the steps in the designated client engagement process as specified by Absa Advisers.
• Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
• Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients

Accountability: Meet sales and/or growth targets

• Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
• Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
• Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
• Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to get a comprehensive view of the client's financial needs.
• Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
• Generate and discuss a formal recommendation including product quote(s) for the client.
• On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
• Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
• Submit the proposal forms to the relevant product providers for processing.
• Ensure that the issued policy aligns to the recommended product.
• Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
• Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
• Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.

Accountability: Manage own commission earnings

• Capture the correct Policy Relevant Information (PRI) number on the Commission system.
• On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department.  Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
• Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.

Accountability: Practice Management

• Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
• Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
• Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
• Participate performance development (PD) discussions as required by the Absa performance management standards.
• Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
• Liaise with  Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
• Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
• Remain fit and proper as required for FAIS flagged roles.
• Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
• Segment the client base according to profile, income potential and commission income.
• Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice

Accountability: Personal Development

• Attend all the required training to attain accreditation to market Absa approved products.
• Attend all the requisite internal training (i.e FAIS-related programs/courses).
• Attain the required FAIS credits in order to attain Fit and Proper status
• Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)

Education

• Bachelor`s Degrees and Advanced Diplomas: Accounting, National Senior Certificate/ Matric (Grade 12)

End Date: August 23, 2025 

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Job Summary

• The Executive: Business Transformation & Strategic Change is a crucial value enablement role reporting to the Chief Operations Officer (COO). This role focuses on steering strategic change and business transformation within Business Banking.
• The incumbent will ensure effective project delivery, value realization, people change management, risk handling, and portfolio management aligned with the business's strategic goals. Additionally, the role demands driving business ownership of results and embedding change at the organizational level.
• As a Senior Executive in the Absa Business Banking Chief Operations Office, you will excel in commercializing and monetizing strategies with a strong financial acumen.
• Your ability to leverage digital tools and technology to automate processes and generate commercial value will be paramount. With a focus on efficiency driven by automation, digitization, and cost optimization, you will consistently create demonstrated value for our clients.

Job Description

KEY FOCUS AREAS

• Lead Business Banking’s strategic transformation agenda to achieve future-state ambitions.
• Align the Strategic Initiatives Book of Work (SI BoW) with enterprise priorities for maximum impact.
• Establish robust governance, decision-making, and KPIs to enable insight-led execution and risk management.
• Design scalable frameworks and Centres of Excellence to institutionalize transformation capabilities.
• Champion agile methodologies to drive delivery efficiency and continuous improvement.
• Enable digital and operational model transformation through strategic partnerships and innovation.
• Translate strategic shifts into actionable plans ensuring sustained adoption.
• Collaborate across Exco, Group, and Business Units for cohesive, aligned execution.
• Foster a high-performing, accountable transformation team grounded in agility and excellence.
• Embed a future-focused, customer-centric mindset to drive meaningful, sustainable change.

ACCOUNTABILITIES

Strategy Formulation and Execution

• Align the Strategic Initiatives Book of Work (SI BoW) with Business Banking’s multi-year strategy.
• Translate strategic ambitions into business plans and execution roadmaps.
• Drive enterprise-wide transformation through structured delivery and change management.
• Cascade strategic goals and ensure alignment between business unit vision and functional priorities.
• Develop effective partnerships to enable business performance and sector-wide influence.
• Translate long-term strategic objectives into aligned business plans, execution roadmaps and key milestone measurements for the business area.
• Cascade strategic goals and ensure alignment between business unit vision and functional implementation priorities, setting clear short, medium and long-term milestones.
• Develop effective partnerships to enable business performance and contribute to sector-wide influence aligned with strategic initiatives.
• Respond to emerging policy and regulatory trends by adapting operational strategy and ensuring compliance alignment.
• Coordinate business enablement efforts for Business Banking, ensuring delivery capability across systems, processes, and teams.
• Track execution progress against key strategic initiatives and intervene to correct course where needed.
• Support transformation initiatives through structured programme delivery and change management practices.
• Provide expert advice and support in operating model, strategy, and value chain formulation and delivery alignment.
• Identify practices and technologies that provide competitive advantage and enable knowledge sharing and integration of practice areas.
• Undertake analysis of management and specialist information and guide reporting tool implementation to improve decision-making quality.

Customer Primacy

• Ensure transformation initiatives enhance the end-to-end customer experience.
• Leverage customer insights to shape transformation roadmaps and prioritise investments.
• Represent the voice of the customer in leadership forums to influence strategic priorities.
• Utilise customer data to improve processes and propositions.
• Instil customer-centric decision-making in teams.
• Interpret market and customer insights to inform operational plans and prioritise capability investments.
• Utilise customer data to improve processes and propositions, ensuring measurable customer value delivery.
• Instil customer-centric decision-making in teams, balancing experience and efficiency targets.
• Implement initiatives that improve customer engagement and retention through operational enhancements.
• Coordinate cross-functional initiatives to deliver consistent customer journeys and service quality.
• Represent the voice of the customer within leadership forums to influence service delivery priorities.
• Plan and deliver services that create a culture which aims to exceed customer expectations in all aspects of the business.
• Provide expertise in designing integrated frameworks to embed service excellence.

Sustainable Growth

• Lead the development of growth plans aligned with segment, enterprise, and ESG priorities.
• Partner across Strategy, Technology, and Operations for scalable growth initiatives.
• Monitor growth delivery and align initiative outcomes with financial and customer value targets.
• Evaluate financial and customer returns to ensure business viability.
• Develop business area growth plans aligned to segment and enterprise priorities.
• Work with business partners to define and execute on growth strategies and operational initiatives.
• Mobilise functional teams to deliver growth targets and embed performance accountability.
• Monitor growth delivery, resolving barriers and reinforcing strategic objectives at operational levels.
• Evaluate financial and customer returns on initiatives to ensure alignment with business viability.
• Formulate and develop multi-function operating frameworks that contribute to sustainable growth.

Client-Driven Innovation and Change

• Monitor competitive landscape and identify opportunities to improve products, services, or operations.
• Drive continuous improvement and innovation within the team to enhance customer outcomes.
• Shape client experience initiatives through project ownership and delivery responsibility.
• Lead operational change, ensuring readiness, engagement, and measured impact across delivery teams.
• Influence and communicate across all levels of the business to minimise resistance to change and ensure onboarding of target audiences.
• Scan the external environment to investigate alternative delivery models and offer innovative advice for competitive advantage.
• Drive change management activities across a single value chain for optimal adoption of change.

Leading Talent

• Lead, coach, and empower a high-performing team.
• Build organisational capability in agile delivery, change leadership, and stakeholder engagement.
• Align talent strategies with transformation demands and future readiness.
• Develop workforce capabilities to meet business plan execution requirements.
• Create inclusive team environments that support performance, well-being, and growth.
• Embed people processes and values into business routines, reinforcing a strong leadership culture.
• Develop workforce capabilities to meet business plan execution requirements and future readiness.
• Create inclusive team environments that support performance, wellbeing, and growth.
• Address escalated people issues and ensure application of performance and development processes.
• Develop future leaders through mentorship, stretch assignments, and tailored development experiences.
• Provide expertise and advice in the development and implementation of human capability and accountability frameworks across functions.
• Direct the development and implementation of human capability strategies to support people management priorities.

Operational Effectiveness

• Oversee governance forums, reporting cycles, and dashboards for strategic visibility and risk mitigation.
• Resolve cross-functional delivery barriers for seamless execution across business units.
• Leverage data insights to improve digital enablement, customer outcomes, and execution agility.
• Set financial and resourcing plans to enable business performance and track budgets.
• Represent the business area in operational forums and with delivery partners.
• Operationalise strategic goals into functional plans with clear deliverables, timelines, scorecards with team and individual KPIs to enable effective tracking of business and individual performance.
• Set appropriate financial and other resourcing plans to enable business performance, tracking against budgets and investments for both current and long-term strategic goals.
• Ensure integration across business units by resolving operational friction and dependencies.
• Represent the business area in operational forums and with delivery partners.
• Leverage data insights to improve operational effectiveness and customer outcomes.
• Continuously improve processes for agility, quality, and alignment with customer needs and digital tools.
• Identify problems and formulate alternate solutions to resolve value chain conflicts.
• Provide expert advice on operating model, strategy, value chain formulation, and business controls/governance frameworks.

Digital Adoption

• Execute digital initiatives and promote adoption of technologies that improve efficiency and user experience.
• Monitor digital platform performance and ensure integration with business processes and outcomes.
• Deliberately identify opportunities to digitise, automate, and implement solutions for customer primacy, innovation, and operational effectiveness.

Good Governance, Risk and Compliance

• Implement governance, risk, and compliance frameworks in business processes and team routines.
• Promote risk awareness and lead the response to regulatory changes and emerging issues.
• Support audit readiness and ensure operational teams adhere to compliance requirements.
• Define and consolidate the risk profile for the business unit, manage critical risks, and ensure resolution feedback to stakeholders.
• Enable the development and implementation of integrated corporate governance frameworks in areas of specialisation.
• Influence the implementation of effective internal controls systems and corporate governance practices.

Data Monetisation

• Apply data insights to support business planning and decision-making in the business area.
• Develop mechanisms to ensure data is collected, validated, and used to drive performance improvement.
• Oversee the explicit use of data and its inherent value to explore opportunities and guide decisions.

Stakeholder Management

• Manage relationships with key stakeholders to support aligned delivery and issue resolution.
• Ensure stakeholder expectations are managed and engagement is consistent with transformation priorities.

QUALIFICATIONS AND EXPERIENCE

Education/ Qualification:

• Post Graduate Degree: Honours Degree, Post Graduate Diploma and Professional Qualifications [NQF8]

Field of Study:

• Banking, Business and Commerce
• Organisational Development
• Psychology
• Business Strategy
• Human Capital
• Change Management
• Portfolio and Programme Management

Work Experience:

• 12-15 years’ experience in a capability of critical importance to the bank.
• Track record of 5 years in a people management position in a large enterprise.
• Experience developing integrated customer-centric solutions while managing stakeholders across business areas.
• Exposure to digital transformation and data-driven decision-making.
• Proven success in driving strategy execution, transformation governance, and change capability.

COMPETENCIES

Leadership Competencies:

• Strategic Thinking
• Business Acumen
• Communication
• Influence
• Leadership
• Creativity and Innovation
• Delivering Results
• Adaptability
• Collaboration

Knowledge and Skills:

• Strong commercialisation and monetisation skills with an affinity for finance
• Digital affinity and dexterity that leverages technology to automate and create commercial value
• Mindset of efficiency driven by automation, digitization, and cost optimisation to create client value
• Strategic business transformation and enterprise change leadership
• Portfolio governance, prioritisation, and execution oversight
• Agile methodologies and change enablement frameworks
• Organisational readiness and change adoption strategies
• Performance tracking, benefits realisation, and value optimisation
• Executive stakeholder engagement and strategic influence
• Digital transformation awareness and adoption of enabling technologies

Education

• Postgraduate Degrees and Professional Qualifications: Business, Commerce and Management Studies

End Date: August 27, 2025

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Job Summary

• The Executive: Executive Sales & Service VC is a value generating role reporting into the Chief Operations Officer (COO). This role is dedicated to spearheading the virtual channel sales and service strategy for Business Banking, ensuring exceptional performance in inbound and outbound sales as well as client servicing.
• It is responsible for driving customer acquisition, enhancing servicing capabilities, boosting cross-sell opportunities, and achieving satisfaction goals through virtual engagement that is digital-first and powered by data.
• The incumbent’s mandate includes transforming the virtual channel into a modern, intelligent, and always-available component of the Business Banking Omnichannel experience, tailored to meet clients where they are.
• By leveraging innovative solutions, fostering stakeholder collaboration, and ensuring operational alignment, this role focuses on optimising channel productivity, embedding service excellence, and delivering outstanding commercial results.
• As a Senior Executive in the Absa Business Banking Chief Operations Office, you will excel in commercializing and monetizing strategies with a strong financial acumen.
• Your ability to leverage digital tools and technology to automate processes and generate commercial value will be paramount. With a focus on efficiency driven by automation, digitization, and cost optimization, you will consistently create demonstrated value for our clients.

Job Description

KEY FOCUS AREAS

Sales and Service Leadership

• Lead, inspire and grow high-performing sales and service teams across virtual touchpoints – digital drop offs.
• Achieve defined revenue, customer acquisition, and cross-sell targets.
• Co-design and implement inbound and outbound virtual campaign strategies aligned to business priorities with the Segments.
• Use customer intelligence to provide insights to tailor solutions that increase wallet share and customer stickiness.

Channel Transformation and Integration

• Drive the virtual channel transformation roadmap, embedding agentic AI, robotics automation, and NLP to improve efficiency, quality and experience.
• Champion the virtual channel’s integration into the wider omnichannel strategy, enabling seamless customer journeys across voice, human-assisted and in-person touchpoints.
• Ensure CRM platforms and campaign tools are optimally leveraged to drive proactive and context-aware engagement.

Technology, Data and Insights Enablement

• Collaborate with data and analytics teams to harness predictive insights that shape customer interactions.
• Continuously optimise processes, campaigns, and scripts usings real-time data and feedback loops.
• Lead efforts to simplify customer journeys, reducing duplicated engagements and service friction.

Operational Excellence

• Ensure quality assurance, complicance, and risk management standards are met across all virtual interactions.
• Partner with business operations, product, and technology teams to resolve pain points, eliminate manual interventions, and reduce unnecessary contact volumes.
• Drive automation of routine queries and transactions, freeing up human capacity for high value transactions.

ACCOUNTABILITIES

Strategy Formulation and Execution

• Develop and lead the sales and service strategy aligned with customer lifecycle and business goals.
• Shape integrated execution plans that drive acquisition, retention, and commercial growth.
• Translate long-term strategic objectives into aligned business plans, execution roadmaps and key milestone measurements for the business area.
• Cascade strategic goals and ensure alignment between business unit vision and functional implementation priorities, setting clear short, medium and long-term milestones.
• Develop effective partnerships to enable business performance and contribute to sector-wide influence aligned with strategic initiatives.
• Respond to emerging policy and regulatory trends by adapting operational strategy and ensuring compliance alignment.
• Coordinate business enablement efforts for Business Banking ensuring delivery capability across systems, processes, and teams.
• Track execution progress against key strategic initiatives and intervene to correct course where needed.
• Support transformation initiatives through structured programme delivery and change management practices.
• Provide expert advice and support in operating model, strategy, and value chain formulation and delivery alignment.
• Identify practices and technologies that provide competitive advantage and enable knowledge sharing and integration of practice areas.
• Undertake analysis of management and specialist information and guide reporting tool implementation to improve decision-making quality.

Customer Primacy

• Embed customer-centric practices across sales and service channels to enhance experience and loyalty.
• Use customer insights to inform service improvements and sales enablement strategies.
• Interpret market and customer insights to inform operational plans and prioritise capability investments.
• Utilise customer data to improve processes and propositions, ensuring measurable customer value delivery.
• Instil customer-centric decision-making in teams, balancing experience and efficiency targets.
• Implement initiatives that improve customer engagement and retention through operational enhancements.
• Coordinate cross-functional initiatives to deliver consistent customer journeys and service quality.
• Represent the voice of the customer within leadership forums to influence service delivery priorities.
• Plan and deliver services that create a culture which aims to exceed customer expectations in all aspects of the business.
• Provide expertise in designing integrated frameworks to embed service excellence.

Sustainable Growth

• Drive sustainable growth through targeted sales campaigns and service excellence initiatives.
• Align sales and service performance with long-term business viability and strategic priorities.
• Develop business area growth plans aligned to segment and enterprise priorities.
• Work with business partners to define and execute on growth strategies and operational initiatives.
• Mobilise functional teams to deliver growth targets and embed performance accountability.
• Monitor growth delivery, resolving barriers and reinforcing strategic objectives at operational levels.
• Evaluate financial and customer returns on initiatives to ensure alignment with business viability.
• Formulate and develop multi-function operating frameworks that contribute to sustainable growth.

Client-Driven Innovation and Change

• Lead innovation in sales and service delivery through digital tools and agile practices.
• Implement change initiatives that enhance customer engagement and operational efficiency.
• Monitor competitive landscape and identify opportunities to improve products, services, or operations.
• Drive continuous improvement and innovation within the team to enhance customer outcomes.
• Shape client experience initiatives through project ownership and delivery responsibility.
• Lead operational change, ensuring readiness, engagement, and measured impact across delivery teams.
• Influence and communicate across all levels of the business to minimise resistance to change and ensure onboarding of target audiences.
• Scan the external environment to investigate alternative delivery models and offer innovative advice for competitive advantage.
• Drive change management activities across a single value chain for optimal adoption of change.

Leading Talent

• Build and lead high-performing sales and service teams with expertise in customer engagement.
• Develop internal capability through structured training, coaching, and leadership development.
• Embed people processes and values into business routines, reinforcing a strong leadership culture.
• Develop workforce capabilities to meet business plan execution requirements and future readiness.
• Create inclusive team environments that support performance, wellbeing, and growth.
• Address escalated people issues and ensure application of performance and development processes.
• Develop future leaders through mentorship, stretch assignments, and tailored development experiences.
• Provide expertise and advice in the development and implementation of human capability and accountability frameworks across functions.
• Direct the development and implementation of human capability strategies to support people management priorities.

Operational Effectiveness

• Establish and manage frameworks that ensure consistent sales and service execution.
• Monitor performance metrics and drive continuous improvement in delivery outcomes.
• Operationalise strategic goals into functional plans with clear deliverables, timelines, scorecards with team and individual KPIs to enable effective tracking of business and individual performance.
• Set appropriate financial and other resourcing plans to enable business performance, tracking against budgets and investments for both current and long-term strategic goals.
• Ensure integration across business units by resolving operational friction and dependencies.
• Represent the business area in operational forums and with delivery partners.
• Leverage data insights to improve operational effectiveness and customer outcomes.
• Continuously improve processes for agility, quality, and alignment with customer needs and digital tools.
• Identify problems and formulate alternate solutions to resolve value chain conflicts.
• Provide expert advice on operating model, strategy, value chain formulation, and business controls/governance frameworks.

Digital Adoption

• Champion digital adoption across sales and service channels to improve efficiency and customer experience.
• Ensure technology solutions are integrated with business processes and support strategic agility.
• Execute digital initiatives and promote adoption of technologies that improve efficiency and user experience.
• Monitor digital platform performance and ensure integration with business processes and outcomes.
• Deliberately identify opportunities to digitise, automate, and implement solutions for customer primacy, innovation, and operational effectiveness.

Good Governance, Risk and Compliance

• Embed governance and risk frameworks into sales and service operations.
• Ensure compliance with regulatory and internal control requirements across all initiatives.
• Implement governance, risk, and compliance frameworks in business processes and team routines.
• Promote risk awareness and lead the response to regulatory changes and emerging issues.
• Support audit readiness and ensure operational teams adhere to compliance requirements.
• Define and consolidate the risk profile for the business unit, manage critical risks, and ensure resolution feedback to stakeholders.
• Enable the development and implementation of integrated corporate governance frameworks in areas of specialisation.
• Influence the implementation of effective internal controls systems and corporate governance practices.

Data Monetisation

• Use sales and service data to inform strategy and optimise performance.
• Develop dashboards and reporting tools to track customer engagement and commercial outcomes.
• Apply data insights to support business planning and decision-making in the business area.
• Develop mechanisms to ensure data is collected, validated, and used to drive performance improvement.
• Oversee the explicit use of data and its inherent value to explore opportunities and guide decisions.

Stakeholder Management

• Collaborate with product, compliance, and channel partners to align sales and service initiatives.
• Represent sales and service priorities in executive engagements and cross-functional forums.
• Manage relationships with key stakeholders to support aligned delivery and issue resolution.
• Ensure stakeholder expectations are managed and engagement is consistent with transformation priorities.

QUALIFICATIONS AND EXPERIENCE

Education/ Qualification:

• Post Graduate Degree: Honours Degree, Post Graduate Diploma and Professional Qualifications [NQF8]

Field of Study:

• Business, Commerce, Marketing, or related field.

Work Experience:

• 12 - 15 years experience in sales and service leadership roles within banking, preferably business banking  including a track record of 5 years in a people management position in a large enterprise.
• Proven track record in delivering sales growth and service excellence in digital and virtual environments.
• Experience in leading large virtual channel teams.
• Deep understanding of AI, analytics, robotic process automation, and omnichannel executions.
• Strong analytical, commercial and customer-orientated mindset.
• Excellent communication and influencing skills across all levels
• Comfortable operating in a fast-paced, data-rich, digitally evolving environment.
• Ability to lead complex transformation initiatives with agility and discipline.
• Experience must include developing integrated customer-centric product or service solutions or corporate practice development while working with and managing stakeholders across business and/or functional areas and budget management.
• Exposure to digital transformation and data-driven decision-making is preferred.
• Demonstrated success in leading integrated sales and service strategies across customer segments. Driving commercial outcomes through channel optimisation and customer engagement.Embedding service excellence and innovation into operational delivery.
• Experience in engaging executive stakeholders in aligning sales and service strategies with enterprise goals and enabling cross-functional execution.
• Demonstrated sales leadership in a Virtual Channels environment
• Have had responsibility for a P&L

COMPETENCIES

Leadership Competencies:

• Strategic Thinking
• Customer-centric mindset
• Digital savvy
• Business Acumen
• Communication
• Influence
• Leadership
• Creativity and Innovation
• Delivering Results
• Adaptability
• Problem solving
• Collaboration

Knowledge and Skills:

• Strong commercialisation and monetisation skills with an affinity for finance
• Digital affinity and dexterity that leverages technology to automate and create commercial value
• Mindset of efficiency driven by automation, digitization and cost optimisation, to create client value
• Corporate and competitive strategy formulation
• Sales strategy and execution
• Customer lifecycle management
• Service excellence frameworks
• Channel optimisation and enablement
• Digital sales and service tools
• Data-driven decision-making
• Governance and compliance in sales
• Stakeholder engagement and alignment
• Performance monitoring and reporting
• Cross-functional leadership

Education

• Bachelor's Degree: Business, Commerce and Management Studies

End Date: August 27, 2025

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Job Summary

• To provide a solution orientated sales and service to customers in Short-term Insurance risk and give advice. To provide solutions for the client's short-term insurance needs in both Commercial and Personal Lines. To service customers on request and regularly reviewing the client's portfolio in order to build a sustainable client base.

Job Description

• Establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, Product providers, Virtual Advisers and Virtual Agents). Telephonically meet sales and/or growth targets. Personal Development: Manage own broker practice.

FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service):

• FSCA-Approved Qualification
• Regulatory Exam for Representatives (RE5)
• Experience As Per the FAIS Act
• Product Specific Training once Onboarded
• Class Of Business Training
• Continuous Professional Development
• Attest To Honesty, Integrity, and Good Standing

Minimum Qualification

• NQF5 in Short-term Insurance
• RE5

Minimum Experience

• 3 years’ experience in Commercial Insurance sales

Education

• Further Education and Training Certificate (FETC): Insurance and Risk Management (Required)

End Date: August 29, 2025 

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Job Summary

• To provide a solution orientated sales and service to customers in Short-term Insurance risk and give advice. To provide solutions for the client's short-term insurance needs in both Commercial and Personal Lines. To service customers on request and regularly reviewing the client's portfolio in order to build a sustainable client base.

Job Description

• Establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, Product providers, Virtual Advisers and Virtual Agents). Telephonically meet sales and/or growth targets. Personal Development: Manage own broker practice.

FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service):

• FSCA-Approved Qualification
• Regulatory Exam for Representatives (RE5)
• Experience As Per the FAIS Act
• Product Specific Training once Onboarded
• Class Of Business Training
• Continuous Professional Development
• Attest To Honesty, Integrity, and Good Standing

Minimum Qualification

• NQF5 in Short-term Insurance
• RE5

Minimum Experience

• 3 years’ experience in Commercial Insurance sales

Education

• Further Education and Training Certificate (FETC): Insurance and Risk Management (Required)

End Date: August 29, 2025 

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Job Summary

• Are you a Commercial Asset Finance Specialist based in Port Elizabeth? This is just the opportunity for you. In this role you will provide specialist advice and support in the implementation/development of operational planning and associated service delivery processes, methods and techniques.

Job Description

• Relationship Management: Establish and maintain professional relationships through networking with industry leaders, regulators and policy makers as well as business partners that are key in the development of new ventures
• Delivery Business Development: Champion and manage business bulk acquisition strategic plan in line with Absa Business unit strategy
• Market Intelligence: Collect market intelligence through research by reading articles, publications, internet, word of mouth and networking on a daily basis to keep abreast of market developments
• People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development
• Operations & Compliance: Actively keep up to date with all relevant knowledge, legislation and developments within the business unit and banking industry that may have an impact on the Business Advantage

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

End Date: August 29, 2025

go to method of application »

Job Summary

• Are you a Commercial Asset Finance Specialist based in Port Elizabeth? This is just the opportunity for you. In this role you will provide specialist advice and support in the implementation/development of operational planning and associated service delivery processes, methods and techniques.

Job Description

• Relationship Management: Establish and maintain professional relationships through networking with industry leaders, regulators and policy makers as well as business partners that are key in the development of new ventures
• Delivery Business Development: Champion and manage business bulk acquisition strategic plan in line with Absa Business unit strategy
• Market Intelligence: Collect market intelligence through research by reading articles, publications, internet, word of mouth and networking on a daily basis to keep abreast of market developments
• People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development
• Operations & Compliance: Actively keep up to date with all relevant knowledge, legislation and developments within the business unit and banking industry that may have an impact on the Business Advantage

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

End Date: August 29, 2025

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Job Summary

• To provide support to the business through the development and maintenance of accurate information and the analysis of available information. To provide valuable insights for strategic decision making and accurate information for day-to-day operational management.

Job Description

Key accountabilities

Accountability:  Management information Production

• Source information from various administrative systems, manual systems through the approved data sourcing process used within the team.  different data warehouses, data marts, manual systems and on-line systems based on knowledge of appropriate data sources given the business requirement
• Collect and package data into usable and user friendly management information for the relevant actuarial / finance teams and stakeholders as a service provided for the insurance business.
• Develop new data processes and outputs based on actuarial and internal team requirements.
• Analyse adverse results and implement changes as approved by the internal and business teams.
• Analyse and create recons for the new data processes created and when maintenance is done where product enhancements or new products come through.
• The overarching goal is to maintain a stable reporting environment that aligns with the compressed reporting timelines as per the financial IFRS17 which dictates where strict time lines.
• Internal and Audit reviews regularly requires us to do maintenance on existing processes and these often also then requires reruns for restatement purposes as and when required.

Accountability:  Provide value-add insight

• Develop a thorough understanding of the key business challenges through engagement with all stakeholders in the business
• Identify opportunities through which the IFRS17 Data Team can assist in addressing these challenges, present these to relevant stakeholders and implement
• Identify  data optimisation/data correction/ process optimisation opportunities in support of the monthly reporting framework.
• Assist the larger team and insurance business by providing new development use cases and process improvements through use of alternative technology or changing repetitive processes to be more efficient to save time and resource utilizations.
• Propose approaches to the business on monitoring recons or other key performance indicators (KPIs) associated with the IFRS17 reporting process and ensure creditability of data received and provided in a regularly audited environment.

Accountability:  Governance and control

• Conduct integrity checks on all extracted data to ensure correct data is incorporated into reports.
• Ensure the accuracy of data within the business and ensure consistent use of data.
• Escalate data integrity issues to relevant Manager / Data Management ensure that these receive priority to maintain a high-level of data integrity.
• Check all existing and new data outputs for accuracy and data integrity.

Accountability:  Business partnering

• Build effective working relationships with business stakeholders to develop a detailed understanding of their business imperatives and objectives.
• Maintain an interactive process with stakeholders as the data processes is being developed - present and receive feedback on work-in-progress.
• Perform a consultancy role with business stakeholders. Present the final analytical outputs to stakeholders and assist in interpreting the results and providing advice & recommendations on the implementation of actions.
• Educate users where required on the design or how to utilise the solution.
• Engage with the business teams on an ongoing basis to understand management information needs and sensitise them to any relevant existing reports or management information outputs that will result in value-add opportunities in their respective areas
• Conduct impact analysis of any proposed changes that will impact on management information reporting
• Actively engage and participate in new initiatives within the business to ensure that the management information component is addressed
• Engage with other key stakeholders within the Group to ensure that the business leverages off what is available and are aware of initiatives in the group that may impact on the business

Accountability:  Continuous self-development and growth

• Stay abreast of knowledge and skills relevant to the level and area of work, as well as actively seeking to attain those required for the next level of work with particular focus on best practices
• Continuously enhance the business expertise by analysing its drivers, key indicators, relationships and trends.
• Consider all influencing events, quantify the impact on the business and pro-actively find solutions
• Develop a thorough knowledge of various systems and related reporting including ability to build / adjust reports within Workday.

Minimum requirements:

• LUM experience
• Proficient in SQL
• Proficiency in analysing results obtained in SQL/LUM
• Iterative Problem Solving
• 3 years in financial services and specifically operational reporting knowledge within the insurance industry.
• Information System/Data Base Design Bcom/B.Sc. degree preferable
• Experience in information generation and maintaining data processes.

Education

• Bachelor's Degree: Information Technology/Systems

Education

• Higher Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

End Date: August 29, 2025

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Job Summary

• Responsible for identifying and managing legal risk for the South African and African business. Key point of contact on a day-to-day basis for the business team, and responsible for providing pro-active legal advice, support and risk management.

Job Description

Accountability: Negotiate, draft and review Agreements

• Ensure agreements are drafted as quickly and efficiently as possible while protecting the Bank and mitigating risks.
• Attend to queries as quickly as possible.
• Successful conclusion of agreements, taken into account how certain clauses would impact the Bank' strategy.
• Consider, comment, negotiate and give advice on commercial agreements and schedules.
• Assist in structuring, negotiating and drafting commercial agreements and schedules relating to standard agreements, technology agreements and related transactions.
• Address all probable risks by seeing to it that they are sufficiently mitigated in the agreements drafted.
• Conduct legal due diligences on transactions.

Accountability: Advisory and opinions

• Delivering excellent and effective legal advice and service to stakeholders, applying strategic thinking with advice given.
• Ensure technical correctness of agreements drafted by ensuring that the latest legal requirements have been included in the agreement.
• Staying up to date with all relevant laws, case law and regulatory directives and guidance, this is done by doing regular research on legal developments and attending training interventions.
• Ensure that all risks are sufficiently addressed in agreements entered by the Bank, understanding the requirements of business, legal issues and possible business risks and incorporating clauses in the agreements to address such risks and requirements.
• At all times ensure that sufficient legal knowledge has been obtained and updated with latest legal developments to ensure that they are correctly reflected in the agreements drafted.

Accountability: Management of Legal Risks

• Proactive updating of templates and identification of clauses for continuous improvement. 
• Ensure effective and appropriate verbal and written communication of the legal policies to internal clients.
• Proactive monitoring of compliance of the legal risk control framework.
• Adhere to Absa frameworks, policies and procedures applicable to the role, demonstrating sound judgement and responsible risk management and when required highlight breaches and request dispensations & waivers on a timely basis. Report all risk events/incidents/issues immediately upon discovery and escalate significant events/incidents/issues using the defined process for the business area.
• Understand why risk events/incidents/issues happened and identify how to prevent them in future - focusing on fixing root causes and taking ownership of identified actions.
• Actively raise the profile of the legal function and improve on Legal Key Risks
• Manage and create awareness by embedding legal policies and control requirements in all areas of the business
• Provide appropriate challenge and equally be robust in the face of challenges
• Build strong risk partnerships with colleagues in other functions (especially key control areas)
• Fully understand the role of legal in AGL and how it interacts with other functions and the business.
• Identify and escalate non legal and legal risk issues
• Contributes to the creation of policies and controls

Accountability: Stakeholder Management

• Build relationships with key senior stakeholders within the legal and business functions across the Bank and become a trusted advisor.
• Timeous, appropriate and collegiate engagement and collaboration with Legal colleagues from other teams, particularly where matters are business facing or are related to another area of expertise (e.g. employment law).
• Timeous and proactive escalation of issues to manager (technical, stakeholder related and where matters have been open for more than 3 months), blocking out contract review time with manager sufficiently in advance so as to avoid urgency and delays.
• Timeous and accurate matters reporting, providing adequate detail and drafted in a manner that can be easily copied into a General Counsel report.
• Explain legal concepts, clauses in agreements and risks to internal clients.
• Provide training that is beneficial / informative to internal clients by way of presentations, such as training on new legislation or recent legal precedents.
• Manage external counsel were applicable.
• Familiarization with the Bank’ internal governance.
• Contribute to industry wide initiative and develop a good network amongst peer group externally.
• Proactively collaborate across different teams and geographies within Legal to break down silos.

Accountability: General

• Proactive stakeholder management and raising the profile of the team.
• Identify instances where contract automation can be implemented to ensure efficiency.
• Deal leadership – ability and experience in leading large and complex deals.
• Develop and maintain a network with senior stakeholders by encouraging informal interactions and catch-up sessions to achieve good visibility and raise the profile of the team.
• Perform duties in line with the Absa values and uphold Absa’ values in transacting with stakeholders, customers and colleagues.
• Provide more than is required from stakeholders to ensure efficiency and excellence.
• Be an active and accountable member of the team by participating in initiatives and workstreams across the Legal function.
• Timeous conclusion of all mandatory training.
• Coach and mentor junior team members.
• Provide objective and constructive feedback and openly share knowledge and expertise.
• Contribute to the development and implementation of the team objectives and strategy.
• Make recommendations for and implement change.
• Works independent with minimal supervision and demonstrates the ability to supervise where appropriate.
• Ability to plan and manage projects and matters through to completion including around resourcing.
• Anticipates Market and Legal Developments and impact on Business

Professional/Technical experience:

• At least 7years’ PQE in the field of commercial  law
• Ability to advise at a senior business level and establish credibility with senior stakeholders
• Experience in drafting and negotiating agreements is preferred

Academic and Professional qualifications:

• Appropriate Law degree
• Admitted attorney in RSA
• Critical: Strong Commercial Law, Commercial Asset Finance, Vehicle/Fleet Management, Rental Finance
• Degree from a leading educational institution with good academic results

Personal attributes:

• Ability to work autonomously and as part of a team
• Very strong interpersonal skills
• Communication skills
• Well organized and efficient
• Excellent negotiating and influencing skills
• Integrity and reliability
• Excellent attention to detail
• Commercial acumen
• Business awareness, prioritization of risk and strong commercial focus.
• Ability to manage a large (and often fluid) workload with effective prioritization as well as deliver under pressure and at speed

Education

• Bachelor Honours Degree: Law, Military Science and Security (Required)

End Date: August 28, 2025

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Job Summary

• The Scrum master will be the facilitator for a product development team that uses scrum/agile as the development methodology. The scrum master will lead a team that ensures self-organisation and the ability to make changes quickly.
• The role will ensure that agile principles and concept are adhered to ensure effective preparation of the product backlog, sprint backlog and burn down charts.

Job Description

Delivery

• Lead multiple sprints.
• Ensuring SCRUM artefacts are maintained and updated
• Ensuring that sprints are running smoothly and corrective actions taken wherever appropriate.
• Effectively communicate to project manager/delivery manager about the progress as well as blockages in the on-going sprints.
• Ensuring all change governance and standards are adhered to
• Ensuring code quality is maintained
• Developing plans to ensure delivery of teams’ work.

Transition to Agile

• Understand current development/delivery model and guide teams to adapt agile strategy.
• Satisfactory resolution of issues raised during transition.
• Support Project/Delivery Manager in planning and transition of releases.
• Providing expert guidance and assistance to colleagues for successful transition

Leading others and business skills

• Responsibility for supervising, co-ordinating, participating in,and accountable for sprints of teams located at different geographic locations.
• Making effective use of resources during the sprint to ensure that business objectives are met and deliverables achieved to agreed time, cost and quality.
• Familiar with the details of at least one business area and has experience of liasing with peers in that area
• Is respected and consulted by business area peers and seen as a point of contact within the team
• Experience in creating and maintain sprint artefacts.

Delivery Capability

• Ability to maintain a dialogue in difficult situations
• Experience in maintaining and supporting multiple sprints
• Knowledge of major functions and features of workflow analysis tools
• Resolves major problems and fluently applies escalation and notification procedures for incidents

Management

• Adapts style to contribute and enhance overall team performance and works effectively with people across a wide range of disciplines and levels (both internal and external/3rd party suppliers)
• Experienced at leading or managing a variety of teams and projects.
• Deals comfortably with ambiguity and uncertainty and is effective when working with unstructured teams, situations and environments
• Aware of project costs and resources, help in tracking actual against budget and managing the balance of delivery within time/cost/quality constraints

Application Management

• Understands how service support applies to own technical function:
• Has experience of incident & problem management disciplines
• Has experience of maintaining configuration items, raising changes and planning releases
• Has good operational knowledge of the service desk and incident systems
• Has experience in developing and maintaining technical reference documents
• Familiar with technical documentation standards, guidelines and best practices
• Working knowledge of scripting/utility tool component, features and facilities

Stakeholder Management

• Can effectively manage and develop relationships with key decision makers and stakeholders to achieve successful outcomes
• Uses stakeholder management strategy effectively and knows how to navigate the organisation
• The ability to facilitate and negotiate with multiple parties to bring about agreement and resolution, even when position is not initially shared by others
• Clearly and effectively communicates difficult or complex ideas clearly to stakeholders, peers and subordinates
• Adapts style to contribute and enhance teams performance by working effectively with people across a wide range of disciplines and levels, both internal and external.

Education

• National Certificate: Information Technology

End Date: August 28, 2025 

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Job Summary

• Provide design & delivery support for technical strategy & operational planning, design & process engineering, resourcing, execution, business performance management & monitoring processes across technical product & service tribes in an estate.
• This includes but is not limited to: Communications Ideation & Design thinking Event Management People & Change Management Resource & Delivery Management Reporting & Analytics Financial Process Coordination

Job Description

Strategy & Business Planning Support

• Leverage business area knowledge & expertise to design & package outputs related to all strategy & business planning processes including reviews for multiple stakeholder groups
• Support the Tribe Support lead in the design and planning of all Strategy & Business Planning Processes
• Support the coordination of business planning & business performance review processes including e.g. venue, agenda’s, output management, input management
• Collate & coordinate business performance review trackers & reporting (monthly, quarterly, annually)
• Create a document / knowledge management system for all business planning processes (reports, reviews, decks, processes, templates etc.) for ongoing continuous improvement

Communications

• Develop & implement an integrated communications plan for the business area
• Work in collaboration with various functional leads to design & draft multiple communications (multi media campaigns e.g. townhalls, newsletters, leader one on ones, leader key messages, leader story telling / narrative etc.) aligned to the communications plan across the estate (customers & employee orientated communications)
• Lead the activation of all communication processes across the estate
• Evaluate and continuously improve the impact of communications processes across the estate
• Ensure strong communications & change management alignment across the estate
• Stay ahead of best practice on estate wide communications & communications trends (e.g. digitized communications, graphic illustration etc.)

Resource & Delivery Management

• Consolidate project deliverables and interdependencies across tribes
• Identify release & delivery risks across tribes
• Act as a point of escalation & resolution for Scrum Masters as required in respect to delivery risk
• Coordinate appropriate delivery & release communications across tribes and squads where required
• Manage & track the integrated resource plan across identified tribes & squads
• Identify resource implications & mitigate against these based on delivery requirements across tribes and squads (contingency, leave etc.)
• Manage & update resource management systems across identified tribes and squads
• In partnership with the People function & Line, successfully manage the resourcing process for tribes and squads

People & Change Management

• Coordinate large scale change programs across the estate
• Act as change coach & mentor across the business areas (small, medium & large scale)
• Develop change management plans for all planned change orientated activity (across the value chain e.g. suppliers, employees, customers etc.)
• In partnership with the functional leads and the people function, design & facilitate strategic change processes for the continued transformation of the business area
• Support all the people value chain processes including but not limited to: Resourcing, Development, Performance, Talent
• Support includes but is not limited to: Coordination of various people process inputs by tribe leaders, scrum masters and broader squad team members, identification of people risks, consolidation & tracking of plans & insights, coaching & mentoring, team problem solving (leveraging design thinking)
• Financial, Risk & Governance Process Coordination
• Support the implementation & management of financial, risk & governance processes for the business area e.g. budget management & reporting, internal / external, audit implementation & project management
• Lead the project management of various risk, finance & governance processes & issues resolution e.g. audit finding closure, governance / risk forum meetings, minutes and administration etc.
• Act as a point of escalation for all payments / other financial processing for the area and or facilitate payments processing with Key Centres of Enablement (where required to do so)
• Maintain & communicate policies and procedures related to all financial, risk & governance processes across the estate & proactively monitor compliance

Reporting & Analytics

• Act as the custodian for all reporting & analytics tools across tribes and squads
• Develop & standardize appropriate reporting & analytics tools for multiple stakeholder groups
• Coordinate and complete all reporting (monthly, quarterly, annually)
• Leverage reporting to drive insights and strategic action across the business

Design Thinking & Ideation

• Evaluate existing organization wide business processes for continuous improvement and suggest changes (e.g. automation opportunities etc.)
• Lead the process engineering efforts across the business area (policies, practices)
• Design thinking & ideation workshops, incubators and accelerators on behalf of the business leaders
• Lead and facilitate design thinking and ideation processes across the estate
• Stay ahead of design thinking practices as well as business specific knowledge to enable relevant and outcomes based design thinking outputs

Education

• Bachelor's Degree: Information Technology

End Date: August 28, 2025

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Job Summary

• As the Head of External Reporting, you will own the end-to-end process of Group financial reporting, ensuring compliance with IFRS and regulatory requirements while driving efficiency, accuracy, and innovation.
• This role is pivotal in shortening the time to complete financial statements by implementing data-driven disclosures—where information flows directly from governed systems with minimal manual intervention.
• You will also maintain and continuously challenge process documentation to ensure alignment with Financial Control’s operating model and embed a culture of continuous improvement..

Job Description

External Reporting & Compliance

• Lead the preparation and sign-off of annual and interim financial statements, SENS announcements, and the financial results booklet in compliance with IFRS, JSE, Companies Act and other requirements.
• Ensure accuracy, completeness, and confidentiality of all published financial information.

Data-Driven Disclosures & Automation

• Implement a zero-touch disclosure model, automating financial statement notes directly from governed system data.
• Drive integration of disclosure management tools with ERP platforms and establish exception-based workflows with full audit trails.

Process Governance & Continuous Improvement

• Maintain and continuously review end-to-end process documentation, ensuring alignment with Financial Control’s operating model.
• Challenge and improve processes for efficiency, accuracy, and compliance, leveraging automation and best practices.

Governance & Control of Financial Structures

• Oversee and approve the creation of General Ledger accounts, Exco codes, and reporting structures, ensuring strict governance and preventing unnecessary proliferation.
• Maintain tight controls over GL structures to safeguard reporting integrity and alignment with the operating model.

Leadership & Capability Development

• Build and lead a high-performing team of financial specialists and data-driven reporting experts.
• Drive talent development, succession planning, and a culture of accountability, innovation, and continuous improvement.

Education

• Postgraduate Degrees and Professional Qualifications: Financial Sciences (Required)

End Date: August 29, 2025

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Job Summary

• Provide superior, seamless customer experience and offering suitable solutions to meet client needs. Utilise technology and leverage the virtual omni-channel environment, to deliver service in an efficient and cost-effective manner. Perform banking duties and oversee the financial activities for business and individual customers.

Job Description

• Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.  
• Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements.
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards. 
• Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

End Date: August 23, 2025 

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Job Summary

• To follow the six steps of financial planning in executing the role of a FAIS licensed financial adviser. A professional introduction must be made to introduce the adviser and the services offered by the adviser.
• Upon client approval the adviser may conduct a Financial Needs Analysis (FNA) in the disciplines of Investment, Life Insurance and Estate planning. Based on the concluded FNA to make recommendations
• To address single or multiple needs identified on behalf of the client. Advice recommendations will must be presented under the license categories for which the adviser is accredited Absa approved product(s) that are deemed will meet the needs of the client.
• On client acceptance of all or part of the advice, the adviser is required to implement the accepted advice through Absa’s new business processes.
• The adviser must conduct regularly review of the client needs to assess continued suitability of implemented solutions. In these reviews, new needs may be addressed and changes to existing plans be proposed to ensure continued solutioning of client needs.
• Adviser must continue to ensure ongoing Fit and Proper status to enable them to offer services under an Absa advice license.

Job Description

Key Accountabilities:

• Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)
• Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
• Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
• Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
• Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
• Follow all the steps in the designated client engagement process as specified by Absa Advisers.
• Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
• Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients

Accountability: Meet sales and/or growth targets

• Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
• Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
• Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
• Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to get a comprehensive view of the client's financial needs.
• Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
• Generate and discuss a formal recommendation including product quote(s) for the client.
• On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
• Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
• Submit the proposal forms to the relevant product providers for processing.
• Ensure that the issued policy aligns to the recommended product.
• Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
• Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
• Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.

Accountability: Manage own commission earnings

• Capture the correct Policy Relevant Information (PRI) number on the Commission system.
• On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department.
• Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
• Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.

Accountability: Practice Management

• Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
• Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
• Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
• Participate performance development (PD) discussions as required by the Absa performance management standards.
• Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
• Liaise with Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
• Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
• Remain fit and proper as required for FAIS flagged roles.
• Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
• Segment the client base according to profile, income potential and commission income.
• Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice.

Accountability: Personal Development

• Attend all the required training to attain accreditation to market Absa approved products.
• Attend all the requisite internal training (i.e FAIS-related programs/courses).
• Attain the required FAIS credits in order to attain Fit and Proper status
• Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)

End Date: August 28, 2025

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Job Summary

• To follow the six steps of financial planning in executing the role of a FAIS licensed financial adviser. A professional introduction must be made to introduce the adviser and the services offered by the adviser.
• Upon client approval the adviser may conduct a Financial Needs Analysis (FNA) in the disciplines of Investment, Life Insurance and Estate planning. Based on the concluded FNA to make recommendations
• To address single or multiple needs identified on behalf of the client. Advice recommendations will must be presented under the license categories for which the adviser is accredited Absa approved product(s) that are deemed will meet the needs of the client.
• On client acceptance of all or part of the advice, the adviser is required to implement the accepted advice through Absa’s new business processes.
• The adviser must conduct regularly review of the client needs to assess continued suitability of implemented solutions. In these reviews, new needs may be addressed and changes to existing plans be proposed to ensure continued solutioning of client needs.
• Adviser must continue to ensure ongoing Fit and Proper status to enable them to offer services under an Absa advice license.

Job Description

Key Accountabilities:

• Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)
• Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
• Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
• Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
• Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
• Follow all the steps in the designated client engagement process as specified by Absa Advisers.
• Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
• Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients

Accountability: Meet sales and/or growth targets

• Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
• Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
• Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
• Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to get a comprehensive view of the client's financial needs.
• Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
• Generate and discuss a formal recommendation including product quote(s) for the client.
• On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
• Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
• Submit the proposal forms to the relevant product providers for processing.
• Ensure that the issued policy aligns to the recommended product.
• Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
• Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
• Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.

Accountability: Manage own commission earnings

• Capture the correct Policy Relevant Information (PRI) number on the Commission system.
• On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department.
• Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
• Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.

Accountability: Practice Management

• Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
• Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
• Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
• Participate performance development (PD) discussions as required by the Absa performance management standards.
• Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
• Liaise with Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
• Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
• Remain fit and proper as required for FAIS flagged roles.
• Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
• Segment the client base according to profile, income potential and commission income.
• Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice.

Accountability: Personal Development

• Attend all the required training to attain accreditation to market Absa approved products.
• Attend all the requisite internal training (i.e FAIS-related programs/courses).
• Attain the required FAIS credits in order to attain Fit and Proper status
• Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)

End Date: August 28, 2025

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Job Summary

• Lead the agile solution design, deployment & ongoing optimization & evolution of enterprise wide technology products and services (full stack engineering & ownership / control) in low complexity environments.

Job Description

Product & Service Direction Setting, Solution Design & Performance Management

•  Work with the CIO & business product owners to define the product & technical strategy (Full Stack – End to End)
• Act as the single point of partnership & assume responsibility for managing the senior business interface (product owner) relationship
• Assume one stop shop accountability for the delivery of the product & solutions (risk cannot be outsourced to vendors)
• Apply design thinking practices to deliver architecturally sound technical product & service solutions (and explain / guide / coach others on this architecture holistically and technically)
• Lead & facilitate the design of the product & or service solution blueprints aligned to the organization strategy (Short, Medium & Long Term)
• Collaborate across the tech value chain (CSO, CTO, etc.) to guide the business on the appropriate technical solution (cost to value) & the range of strategic technical choices to be made
• Lead the detailed scoping, prioritisation & integration planning for the design & deployment of products & services with & across multiple stakeholder groups (Front End, Back End & Integration) – (aligned to solution blueprints)
• Meaningfully contribute & ensure solutions align to the design & direction of the Group Architecture standards, principles, preferences & practices. Short term deployment must align to strategic long term delivery.
• Meaningfully contribute & ensure solutions align to the design and direction of the Group Infrastructure standards and practices e.g. OLA’s, IAAS, PAAS, SAAS, Containerisation etc.
• Strategically & operationally monitor the performance of products and services (all applications) – ensuring ongoing optimization & cost to value for our businesses (think bank wide)

DevOps (with deep knowledge & understanding of context within which we develop architecturally & infrastructurally)

• Leverage the required expert level (own) skill & knowledge in architecture & Infrastructure, design and manage all development & development practices & outputs across squads (apply knowledge on virtualization, containerization, automation, storage & serverless technologies (e.g. AWS, Azure, Google, & on prem-Cloud, etc.)
• Ensure the most optimal design & deployment of technical products and services in the organization (via pipeline – not manually)
• Design & Implement Automation Testing, Continuous Integration & Continuous Delivery Strategies & frameworks across squads for effective solution development & deployment (understand and apply expert knowledge in e.g. Kubernetes, Jenkins, TeamCity, Arifactory, MS Powershell, Collaborative Lifecycle Management (CLM) Tools, APM Tools (e.g. NewRelic & Splunk) etc.
• Ensure solution designs deliver on the key technical principles of: self-service, repeatability, testability, scalability & resilience
• Guide code development practices and processes through an understanding of complex concepts and developmental practices such as threading, parallel processing, asynchronous programming, domain driven design, lambdas etc. & coding language expertise (e.g. Java, C++, Groovy, Python, Bash, Perl, Ruby etc.)
• Guide & ensure the delivery of quality development (code) based on own experience in developing across a range of applications including but not limited to: server side, client side, web (SOAP, REST, JSON), socket based programming, batch & real time, building architectural patterns, security / security domains)
• Effectively manage the DevOps pipeline & associated releases for maximum customer impact & minimum business risk
• Manage the maintenance & optimization of applications, products & services as a ‘way of doing things / culture’ within the development teams. You are fully accountable for the longevity of applications aligned to Group Architectural practices.
• Coach & Mentor senior developers across squads on the technical competencies to effectively deliver on DevOps solutions (see Dev competency model in skills & competencies section). To do this, display proficiency in the Senior level competency requirements.

Delivery Management (where there is a specific product / service you manage)

• With fluency in the deployment of agile methodologies, resource & manage the appropriate number and nature (skill & capability) of squad based teams to execute on both Run & Change elements of delivery
• Work in collaboration with transformation & change teams for effective resourcing and delivery management of various programmes at all levels (SI, BU etc.)
• Ensure agile practices are implemented and sustained for effective delivery to business e.g. RETRO’s etc.
• Positively & proactively manage product owner relationships including building product owner technical capability to enable balanced & best fit decision making
• Proactively engage with & partner CTO, CSO, SE, Risk and broader enablement functions to drive alignment & leading practice in technology design & deployment

People

• Set & Cascade Product & Service direction across squads
• Proactively attract, recruit, develop, retain, reward & deploy a diverse resource base aligned to an ever evolving tech environment (ahead of demand)
• Build a high performance team environment through self-directed teams by driving performance management & measurement that is aligned with agile working practices (including daily, weekly, etc. sprint routines, regular & honest feedback etc.)
• Accountable for the right people in the right teams to deliver on our tech strategy (always!)
• Leverage coaching techniques in all squad related activity to drive a higher quality design and deployment of technical products and services

Financial & Vendor Management, Risk & Governance

• Carry the ‘one stop shop’ accountability for all risk associated with technical decision making (from ideation to deployment)
• Manage & Apply the organization risk & governance frameworks
• Ensure decisions on infrastructure & product design are aligned to chapter & guild guidelines & are sustainable for the enterprise
• Proactively involve / engage chapter & guild leads in product design & infrastructure decision making, applying an enterprise wide lens to product & service development
• Manage all vendor selection processes & take full accountability for all related commercial impact
• Negotiate best fit contracts for the organization at an enterprise level and align decision making to our key business principles of scalability, resilience, captivity etc.
• Deliver on time & on budget (always)

Beneficial Skills & Experience

Core Technical Expertise

• ATM Software Stack: Hands-on experience with ATM driving solutions, transaction switch architecture, and industry-standard ATM software stacks (e.g., XFS, GRG, NCR).
• Payments & Security: Strong understanding of EMV, PCI-DSS compliance, ATM security protocols, and ISO 8583 message formats for payment switch integration.
• Middleware & Integration: Experience integrating with core banking systems, API development (REST/SOAP), and middleware technologies, with knowledge of IBM WebSphere, MQ, or equivalent messaging systems.
• Database & Scripting: Proficiency in SQL (Oracle, MS SQL, PostgreSQL) for reporting and troubleshooting, plus automation skills using shell scripting (Bash, PowerShell).
• Operating Systems & Networking: Skilled in Linux (RHEL, Ubuntu) and Windows Server administration, with knowledge of networking concepts including VPNs, firewalls, and ATM connectivity.

Project & Support Leadership

• Project Management: Proven track record in leading end-to-end deployments of ATM and digital banking systems, vendor coordination, and managing upgrades, security patches, and compliance-driven changes.
• Incident & Problem Management: Strong troubleshooting skills with experience in root cause analysis, supported by use of ITSM tools such as ServiceNow or Jira.
• Stakeholder Engagement: Ability to liaise effectively with business units, IT teams, and third-party vendors, including requirements gathering, impact analysis, and change management.
• Team Leadership: Experience leading and mentoring teams of ATM support engineers, developers, and analysts to deliver high-quality support and project execution.

Education

• Bachelor's Degree: Information Technology

End Date: August 29, 2025

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Job Summary

• To provide complex specialist advice and support in practice formulation and associated best practice improvement tactics; enabling the provision of specialist risk product expertise.
• To support the Credit Head at a portfolio level to carry out comprehensive and quality credit risk functions (often specific to an industry, product, segment or geography) within the credit lifecycle (granting, implementing, managing, restructuring and impairment) to create shared growth.
• This is achieved through responsible risk management enhancing the decision-making process involved in the extension and management of credit risk within the boundaries of internal policies and external regulations.
• Experience in the Non-Banking Financial Institution clients is essential in sectors comprising insurance companies, asset managers, medical aid schemes, collective investments schemes, retirement funds, stockbrokers, etc.

Job Description

Risk Management

• Providing Subject Matter Expertise to Risk types.
• Stakeholder Management: Build and Maintain effective Relationships with relevant stakeholders.
• Risk Reporting: Identify, assess and Report key risks arising from significant events, investigations, audit and control issues.
• Risk and Control: Adherence to Policies, Procedures and Regulations.

Risk Adjusted Management

• To conduct quality credit risk assessments and present commercially minded solutions through analysis of financial, industry and economic information in support of the decision-making process.
• Pro-actively manage credit risks associated with a portfolio of clients.  
• Complete industry research and compile portfolio reviews and sensitivity analysis.
• Facilitate the end-to-end lending or restructuring process assuring responsibility for service and quality.
• Actively interact with the client service team giving credit input to ensure responsible risk taking whilst retaining commercially minded solutions.
• Facilitate / and or make the credit sanctioning decisions ensuring responsible risk decisions are made.
• Maintain and manage the relevant Risk portfolios within the defined appetite levels.
• Stakeholder engagement to ensure commercially minded solutions in the decision-making process at an agreed risk profile.
• Pro-actively manage the lending portfolios of the chosen sector or part of credit lifecycle and credit risks associated with a portfolio of clients.
• To be an expert with an advanced understanding of Macro economic environment, industries and Bank products with the associated risks.
• Review and enhancement of systems and processes with a view towards efficiency and automation whilst managing the current operational environment.
• Explore new, improved and alternative ways of lending or restructuring credit to ensure an efficient and improved end to end risk delivery.
• Build strong relationships with both global and local internal and external stakeholders.
• Effectively communicate developments within areas of activity to all relevant stakeholders.
• Ensure an efficient and timely risk delivery to clients.

Data and System Management

• Complete industry research and compile portfolio reviews and sensitivity analysis.
• Develop, negotiate and implement appropriate Risk mitigation strategies.
• To produce relevant management information and manage exposures including the accurate maintenance of the data on relevant risk systems.
• Monitor adherence of covenants and conditions on a continuous basis and identify any deviations and possible concerns.
• Create and maintain an accurate due diligence record of the client portfolio, detailing what facilities they have and the associated terms and conditions.
• Understand and manage the required inputs into the bank’s models ensuring validity and accuracy.
• Monitor the client business performance and identify relevant risks to ensure early identification of change in the client’s business or operating environment and watchlist accordingly.
• Proactively utilize the systems and tools available for Credit Risk and partake in the ongoing development and feedback of these systems to deliver and enhanced automated credit function.
• Manage all administrative and operational aspects of the relevant portfolio of clients ensuring completeness, accuracy and validity of data.
• To provide sector expertise in model development where necessary.

Governance

• Ensure that the Bank’s credit policies and philosophy are complied with.
• Ensure understanding and adherence to relevant Legal requirements relevant to the Credit Lifecycle and specific industry.
• Regulatory legislation and the changing environment require an up-to-date knowledge of changes and the impact on credit risk and capital adequacy.
• Complete the necessary training requirements and Compliance processes in a timely manner

Stakeholder Engagement

• Portraying the right values and behaviors are portrayed in the achievement of the Risk Strategy.
• Attend team meetings and contribute fully, including suggestions for ways of improving risk delivery and management through ongoing projects.
• Develop relationships with colleagues and create a sense of engagement.
• Communicate concerns or challenges faced in a constructive and positive manner.
• Develop and maintain contacts with Specialists in other areas of the Group.
• Embrace and adapt to the diversity and change within the current Banking environment.
• Demonstrate the willingness and ability to perform to the very best levels to ensure personal alignment to the Credit Risk Strategy.

Education and Experience

• B-degree in Business or Commerce (or similar)
• Relevant postgraduate qualification such as CA / CFA/ MBA and/or 3 to 5 years’ experience within a credit risk environment.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: August 25, 2025

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Job Summary

• To deliver dynamic customer service by answering incoming calls timeously, resolving customer queries and upselling other idirect Insurance products on offer. Offer financial advice to the customer and handle retentions.

Job Description

• Customer satisfaction, call resolution, quality assurance of service and calls, and compliance. FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service): FSCA-Approved Qualification Regulatory Exam for Representatives (RE5) Experience As Per the FAIS Act Product Specific Training once Onboarded Class Of Business Training Continuous Professional Development Attest To Honesty, Integrity, and Good Standing

Education

• Further Education and Training Certificate (FETC)

End Date: August 25, 2025