Bidvest Facilities Management was founded in 2002 under the name Total Facilities Management Company (TFMC). It was a joint venture with Atkins, one of Western Europe's leading engineering and facilities management organisation. The purpose was to facilitate the outsourcing of the infrastructure management group within a major organisation, and to embed inte...
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ROLE PURPOSE
- To carry out timeous and quality planned, preventative and emergency maintenance on specified Air-conditioning, refrigeration, ventilation and Water Reticulation units to give effect to the business maintenance strategy and Client service standards
MAIN OUTPUTS
- Implement equipment service specifications in accordance with Client and Company requirements
- Install & commission air-conditioning and water reticulation equipment in accordance to specification
- Conduct maintenance on air-conditioning & water reticulation equipment as per schedule, preventative or emergency fault rectification
- Perform inspection of facility, air-conditioning equipment on site, identify areas of risk and report back for rectification
- Ensure that preventative or emergency fault rectification complies with the relevant legislation, SLA and job plans
- Ensure quality of work and timeous completion of all field request
- Provide constant feedback to the Supervisor & Client on restoration of operations
QUALIFICATIONS AND SKILLS
The Applicant must meet the following requirements:
- N3 - N6 in Mechanical Engineering
- Trade-Test in HVAC (Air-conditioning & Refrigeration) 5 years’ experience as an artesian
- Matric (Senior Certificate)
- Valid SA Driver’s License
- 5yrs relevant experience in air-conditioning, refrigeration, ventilation equipment maintenance field & digital control systems, min 5yr experience in Trade
- Maintenance of air-conditioning, refrigeration, ventilation equipment & water reticulation systems
- MS Word, MS Excel & MS Outlook (Intermediate skill level)
- Knowledge of OHS Act
FUNDAMENTAL COMPETENCIES
- Initiative/Proactivity
- Deadline Driven & Highly Motivated
- Stress Tolerant
- Good Written Communication
- Customer Focus
- Innovative
- Problem Analysis
- Planning/Scheduling/Objective Setting
- Teamwork & Partnering
- Relationship Building
- Interactive Reasoning
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Role Description
- Customer Satisfaction - The Customer Survey Report will be used as a measuring tool for this indicator.
- Processing - Ensure timeous processing and adherence of deadlines.
- Efficiency - Ensure information to be captured accurately and documentation recorded with precision.
- Risk Management - Ensure information to be captured accurately and documentation recorded with precision and there are no repetitive errors
Key Performance Areas
- Verifying Site GPS Coordinates.
- Verifying Site Addresses.
- Capturing SAP Real Estate and SAP Function Location Site, Building and Land data.
- Performing monthly Customer Satisfaction and Cleaning and Hygiene Surveys.
- Updating BMW Floor and Room Data on SAP.
- Updating SharePoint with Relief Notices.
- Compiling Risk Notification Packs from input received.
- Performing Risk Notification Closures on SAP from input received.
- Updating of ISO documents on SharePoint.
Experience
- 3-5 years Data Capturing experience
- Knowledge of SAP Real Estate and Function Location would be advantageous.
- Basic knowledge of MS Excel would be advantageous.
Qualification
Grade 12
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MAIN OUTPUTS
Maintenance Planning and Management
- Drive timeous execution of effective maintenance strategies i.e. planned, preventative, corrective and emergency maintenance for:
- Medium voltage systems.
- Low voltage power distribution.
- Emergency power distribution.
- UPS power and distribution.
- EPS (Generators).
- Solar systems.
- Fire and Access systems.
- Gas suppression systems.
- HVAC systems.
- Mechanical systems.
- Infrastructure.
- Environmental control and monitoring systems.
- Data center power distribution up to cabinet PDUs.
Facility Operations Management
- Manage daily operations of data center facilities to ensure the optimal performance of power, cooling, and security systems.
- Monitor data center infrastructure and equipment using Building Management Systems (BMS) and Data Center Infrastructure Management (DCIM) tools.
- Identify and address potential risks proactively.
- Manage risks to maintain the required availability levels.
- Demonstrate and instill effective adherence to processes on infrastructure maintenance.
- Explore and recommend innovative methods, based on best practices, to bring about cost-effective solutions.
Team Leadership and Vendor Management
- Lead and develop a team of technicians, facilitating training and skills development. Monitor and report on team performance and utilization.
- Collaborate with procurement on external vendors and service providers for maintenance and repairs, ensuring compliance with service level agreements (SLAs) and quality standards.
- Ensure timely delivery and appropriateness of parts and spares for effective maintenance execution.
- Manage back-to-back SLA agreements with suppliers and contractors.
- Monitor service providers’ (contractors) performance and effect corrective action on any deviations to the SLA.
- Organize monthly meetings with critical service suppliers and vendors.
- Manage back-to-back SLA agreements with suppliers and contractors.
Compliance and Safety Standards
- Ensure compliance with the Occupational Health and Safety Act (85) and Regulations.
- Ensure adherence to all South African regulatory requirements and safety standards for all systems in a data center environment.
- Conduct regular safety audits to verify compliance with industry best practices and local codes.
- Participate in health and safety protocols, including the proper handling of refrigerants and hazardous materials.
- Manage change control requests, including detailed scope of work documentation.
- Prepare for internal and external audits, issuing all necessary work permits (e.g., hot work, MV permits).
- Maintain comprehensive records of all compliance and health, safety, and environmental (HSE) documents, including monthly reports and updates to the Integrated Management System (IMS).
- Ensure that medium voltage switching procedures are compiled and adhered to by relevant competent person/s.
Power and Environmental System Management
- Oversee the maintenance and operation of critical power systems, including low-voltage, medium voltage, UPS, generators, and power distribution units (PDUs).
- Manage HVAC systems to ensure appropriate temperature, humidity, and airflow within the data center.
- Monitor energy efficiency and implement initiatives to reduce power and cooling costs.
- Emergency and Incident Response
- Develop and maintain incident response and disaster recovery protocols for maintenance-related emergencies.
- Coordinate rapid response efforts to infrastructure failures, collaborating with IT teams to restore full functionality with minimal downtime.
- Review incident reports and implement continuous improvement initiatives to mitigate future occurrences.
- Conduct regular emergency drills and engage in disaster recovery planning to minimize operational risks.
Budgeting and Reporting
- Prepare and manage the maintenance budget, optimizing resources for cost-effective operations.
- Track maintenance costs, forecast expenditures, and implement cost-control measures.
- Generate detailed reports on maintenance activities, equipment status, and key performance indicators (KPIs) to inform facility management.
- Explore and recommend innovative methods, based on best practices, to bring about cost-effective solutions.
People Management
- Ensure adequate staff placement i.e. prepare suitable shift-roster and manage/approve applicable leave for subordinate employees.
- Manage technical staff performance and facilitate improvement through regularly monitoring performance and providing required coaching, support, and feedback.
- Manage performance and conflicts within subordinate employees and effect corrective actions, in line with company policies/procedure.,
- Ensure optimum utilization of available resources in various maintenance works.
- Continuously monitor and evaluate maintenance work performed by technical staff to ensure quality, cost optimization and timely execution as per SLA, work instructions and Client’s instructions.
- Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on FM services rendered.
- Facilitate operational meetings and toolbox talks.
- Compile personal development plans, and disciplinary processes.
- Conduct investigations into incidents, including near misses and medical or fatal incidents.
- Perform tool inspections and monitor vehicle usage, conducting vehicle inspections as needed.
- Capture and approve overtime, ensuring effective time management.
- Responsible for training, coaching, mentoring and development of technical staff.
Project involvement
- Assist in the management of technical projects and provide technical support, where applicable
- Witness commissioning of installed equipment.
- Site specific requirements.
- Final sign off inspections.
Asset management and end-of-life management.
- Ensuring that equipment assets are managed in maintenance management system (SAP).
- Ensuring that equipment life cycle is managed, and client informed about equipment replacement requirements.
- Manage maintenance records and ensure all activities are accurately documented and accessible.
QUALIFICATIONS AND SKILLS
The Applicant must meet the following requirements:
- B-Tech or Degree in Engineering: Mechanical/Electrical or related formal qualification
- Matric (Senior Certificate)
- Valid SA Driver’s License
- 10yrs relevant engineering experience in maintenance engineering, CRM, and Property Management
- Engineering maintenance, CRM, and Property Management
- MS Word, MS Excel, MS PowerPoint, MS Project & MS Outlook (Intermediate skill level), SAP knowledge
- OHS Act, ISO 9001 Quality Management and Risk Management Systems
- Comply with National Key point security and client requirements
go to method of application »
MAIN OUTPUTS
Maintenance Planning and Management
- Drive timeous execution of effective maintenance strategies i.e. planned, preventative, corrective and emergency maintenance for:
- Medium voltage systems.
- Low voltage power distribution.
- Emergency power distribution.
- UPS power and distribution.
- EPS (Generators).
- Solar systems.
- Fire and Access systems.
- Gas suppression systems.
- HVAC systems.
- Mechanical systems.
- Infrastructure.
- Environmental control and monitoring systems.
- Data center power distribution up to cabinet PDUs.
Facility Operations Management
- Manage daily operations of data center facilities to ensure the optimal performance of power, cooling, and security systems.
- Monitor data center infrastructure and equipment using Building Management Systems (BMS) and Data Center Infrastructure Management (DCIM) tools.
- Identify and address potential risks proactively.
- Manage risks to maintain the required availability levels.
- Demonstrate and instill effective adherence to processes on infrastructure maintenance.
- Explore and recommend innovative methods, based on best practices, to bring about cost-effective solutions.
Team Leadership and Vendor Management
- Lead and develop a team of technicians, facilitating training and skills development. Monitor and report on team performance and utilization.
- Collaborate with procurement on external vendors and service providers for maintenance and repairs, ensuring compliance with service level agreements (SLAs) and quality standards.
- Ensure timely delivery and appropriateness of parts and spares for effective maintenance execution.
- Manage back-to-back SLA agreements with suppliers and contractors.
- Monitor service providers’ (contractors) performance and effect corrective action on any deviations to the SLA.
- Organize monthly meetings with critical service suppliers and vendors.
- Manage back-to-back SLA agreements with suppliers and contractors.
Compliance and Safety Standards
- Ensure compliance with the Occupational Health and Safety Act (85) and Regulations.
- Ensure adherence to all South African regulatory requirements and safety standards for all systems in a data center environment.
- Conduct regular safety audits to verify compliance with industry best practices and local codes.
- Participate in health and safety protocols, including the proper handling of refrigerants and hazardous materials.
- Manage change control requests, including detailed scope of work documentation.
- Prepare for internal and external audits, issuing all necessary work permits (e.g., hot work, MV permits).
- Maintain comprehensive records of all compliance and health, safety, and environmental (HSE) documents, including monthly reports and updates to the Integrated Management System (IMS).
- Ensure that medium voltage switching procedures are compiled and adhered to by relevant competent person/s.
Power and Environmental System Management
- Oversee the maintenance and operation of critical power systems, including low-voltage, medium voltage, UPS, generators, and power distribution units (PDUs).
- Manage HVAC systems to ensure appropriate temperature, humidity, and airflow within the data center.
- Monitor energy efficiency and implement initiatives to reduce power and cooling costs.
- Emergency and Incident Response
- Develop and maintain incident response and disaster recovery protocols for maintenance-related emergencies.
- Coordinate rapid response efforts to infrastructure failures, collaborating with IT teams to restore full functionality with minimal downtime.
- Review incident reports and implement continuous improvement initiatives to mitigate future occurrences.
- Conduct regular emergency drills and engage in disaster recovery planning to minimize operational risks.
Budgeting and Reporting
- Prepare and manage the maintenance budget, optimizing resources for cost-effective operations.
- Track maintenance costs, forecast expenditures, and implement cost-control measures.
- Generate detailed reports on maintenance activities, equipment status, and key performance indicators (KPIs) to inform facility management.
- Explore and recommend innovative methods, based on best practices, to bring about cost-effective solutions.
People Management
- Ensure adequate staff placement i.e. prepare suitable shift-roster and manage/approve applicable leave for subordinate employees.
- Manage technical staff performance and facilitate improvement through regularly monitoring performance and providing required coaching, support, and feedback.
- Manage performance and conflicts within subordinate employees and effect corrective actions, in line with company policies/procedure.,
- Ensure optimum utilization of available resources in various maintenance works.
- Continuously monitor and evaluate maintenance work performed by technical staff to ensure quality, cost optimization and timely execution as per SLA, work instructions and Client’s instructions.
- Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on FM services rendered.
- Facilitate operational meetings and toolbox talks.
- Compile personal development plans, and disciplinary processes.
- Conduct investigations into incidents, including near misses and medical or fatal incidents.
- Perform tool inspections and monitor vehicle usage, conducting vehicle inspections as needed.
- Capture and approve overtime, ensuring effective time management.
- Responsible for training, coaching, mentoring and development of technical staff.
Project involvement
- Assist in the management of technical projects and provide technical support, where applicable
- Witness commissioning of installed equipment.
- Site specific requirements.
- Final sign off inspections.
Asset management and end-of-life management.
- Ensuring that equipment assets are managed in maintenance management system (SAP).
- Ensuring that equipment life cycle is managed, and client informed about equipment replacement requirements.
- Manage maintenance records and ensure all activities are accurately documented and accessible.
QUALIFICATIONS AND SKILLS
The Applicant must meet the following requirements:
- B-Tech or Degree in Engineering: Mechanical/Electrical or related formal qualification
- Matric (Senior Certificate)
- Valid SA Driver’s License
- 10yrs relevant engineering experience in maintenance engineering, CRM, and Property Management
- Engineering maintenance, CRM, and Property Management
- MS Word, MS Excel, MS PowerPoint, MS Project & MS Outlook (Intermediate skill level), SAP knowledge
- OHS Act, ISO 9001 Quality Management and Risk Management Systems
- Comply with National Key point security and client requirements
go to method of application »
ROLE PURPOSE
- Maintaining the Site Maintenance on Vodacom sites as per the required Scope of Work as specified by the Customer. Drive planned preventative, corrective and emergency maintenance on infrastructure such as Air-Conditioning, Electrical plant and general infrastructure to give effect to maximum network availability and site uptime and client service standards. Providing technical support to Regional Managers, Portfolio Managers/Junior Portfolio Managers.
MAIN OUTPUTS
- Maintain Vodacom sites according to the standard Vodacom contractual Scope of Work and any instructions/standards provided.
- Ensure that site defects and faults are corrected within the prescribed 24h / 48h Service Level Agreement.
- CPM Technician must ensure Tools, Vehicles, Test Equipment, Laptops, Cellphones are looked after and checked for proper condition and ensure all of these are safe for use and maintained on a register.
- The CPM Technician must ensure he/she complies with and adheres to the Health and Safety requirements of Bidvest FM and the Client’s requirements as applicable on the site and while travelling.
- To ensure that all access procedures as well as work status updates are done in accordance with the agreed procedures and processes.
- Adhering to quality requirements as stipulated by scope of work.
- Managing assistant daily to ensure optimal performance of the team, report any deviances to management.
- Identifying where site enhancements are due and obtaining authorization to proceed.
- Adhering to instructions given by County Lead, Regional Manager and other management.
- Ensure that your e-mail address and company phone is always operational.
- The CPM technician will always answer his phone when on duty and return calls as soon as possible when not on duty.
- Report any unsafe work situations to management.
The CPM Scope of Work is mainly, but not limited to, the following activities:
- Change electrical components (circuit breakers, contactors, rectifier modules etc.) that are faulty, stolen or vandalised;
- Perform AC phase load balancing of the site;
- Fault finding on electrical circuitry (both AC and DC) and resolution of such faults;
- Restore site operation in the shortest possible time, even by temporary means;
- Computer literacy to the extent of using software to access and configure equipment, access and process tasks in IFM/WFM or whichever other software platform the Customer uses, as well as a basic knowledge of the Microsoft Office suite of applications.
QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE
The Applicant must meet the following requirements:
- National N3 Electrical Engineering Trade Theory (or equivalent / similar)
- Section 28 Three-Phase Installation Electrician (“Wireman’s License”)
- Electrical Trade Test
- Matric/Grade 12
- Valid B (code 08) or EB (code 08 + towing 750kg) Driver’s License (4x4 and advanced driving is an advantage)
- 3-5 Years CPM (Corrective Maintenance) / PPM (Preventative Maintenance) Experience in the Cellular or Fixed Telecommunications Network Environment.
TECHNICAL / CORE COMPETENCIES:
- Maintenance skills
- Rectifier and PDU (Power Distribution Unit) operation
- Fall Arrest and Basic Rescue certification
- Communication and Leadership Skills
- Electrical skills: Basic Site maintenance and fault finding
- Advance Driving skills and 4x4 Optional (depending on Customer requirements)
- Basic Radio Frequency knowledge
STATUTORY REQUIREMENTS:
- Medical Fitness Clearance Certificate
IT Training (General MS etc.):
- Microsoft Windows
- Microsoft Office Suite
- IFS / WFM desktop app
- IFS / WFM mobile app
Health & Safety Training:
- Risk Assessment
- Basic Fire Fighting
- First Aid Level 1
- Advanced Driving and 4x4 (if required)
Generic / Foundation Competencies:
- Trustworthy
- Leadership qualities
- Passionate
- Vehicle care and maintenance
- Self-Driven
- Tool and test equipment care
- Detailed and meticulous
- Supervision of CPM assistant
Method of Application
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